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American Home Shield

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10,154 User Reviews

8.5

Overall Score

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Natasha Harris Fredericksburg, VA

Deducted points because Customer service is always a long wait to speak to a person.

3 years ago

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Dr. Patricia Rodney Atlanta, GA

Responded immediately about my plumbing problem.

3 years ago

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steve raway Flat Rock, NC

Your customer service sucks. 45 min to an hour is unbelievable. This is our first and last contract with this company.

3 years ago

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Michael Rechtin Marco Island, FL

There is a major problem with AHS repeat charging for a single service request and will not fix and keeps requesting even more payments

3 years ago

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Corenthia Williams Magnolia, DE

The gentleman from Q&A is very professional,

3 years ago

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LW Howard Frisco, TX

Always a great experience when I need services.

3 years ago

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Patrick Roberts

Very Prompt in responding to needs and questions

3 years ago

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Gradrie North Las Vegas, NV

I've been unable to speak to a real person regarding issues that can not be answered on the automated service.

3 years ago

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Jill Moebus Sterling, VA

Great jobs on calling to service and on time service

3 years ago

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Nicole Dash Florissant, MO

Timely service for repair/replacement of my appliance.

3 years ago

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Elizabeth Mcbride San Antonio, TX

Great customer service. Professional employees.

3 years ago

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Greg White Grand Prairie, TX

Used coverage 1 time in 3 years and was the worst experience. And to make matters even worse was their lying ways. Not a honest company

3 years ago

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Paulette Rice Vallejo, CA

Efficient, on time service, professional technician..

3 years ago

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Dan Mages Beaverton, OR

its an expensive service but nice to have.

3 years ago

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Mattie Darline Newton Gig Harbor, WA

The service was good. I am glad I am with This Home Warranty Company

3 years ago

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Dante Rualo Long Beach, CA

The expertise of your technicians is impeccable!

3 years ago

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Michelle Lee

Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.

3 years ago

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Sandra Garcia

Hour waiting time on phone. Incorrect billing records. Being billed as delinquent for service call in July which was paid.

3 years ago

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Gayve Anklesaria

Total scam!!!!! Stay away, it’s full of loop holes and you will never get a penny’s worth of service out of these scammers

3 years ago

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Judith Salk

Very difficult to reach a company representative & I think 2-3 weeks are too long to wait for the needed repair to my washing machine. Service? Poor.

3 years ago

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William Carroll Santa Clara, CA

Expensive, rarely cover the problem and any ancillary issues, hire awful contractors, contractors even complain about AHS, etc.

3 years ago

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Michael Smith Accokeek, MD

the repairman was very professional and courteous

3 years ago

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James Fredette Pittsburg, KS

Some providers are not in our area and we have waited hours for help

7 months ago

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Verified Customer

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Ronnie Ladera Ranch, CA

your representative was rude and unprofessional

1 year ago

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Reply from American Home Shield

Hi Ronnie, I hate to hear about your most recent service experience and would be glad to speak with you.

May. 5th, 2020

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Verified Customer

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Summer Kindle

I had to call 3 different times to resolve one issue.

1 year ago

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Reply from American Home Shield

Hi Summer, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 17th, 2020

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Verified Customer

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Colonel Ed Wilson

still have not heard back from company assigned order.

1 year ago

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Reply from American Home Shield

Hi Colonel, We hate too hear about the delay that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Verified Customer

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Gary Rogers

horrible customer service, dishonest, absolutely disgusting

1 year ago

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Reply from American Home Shield

Gary, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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Michelle Vanek

Had issues with getting a plumber and HSA cooperation

1 year ago

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Reply from American Home Shield

Hi Michelle, I would be glad to speak with you and get the issues resolved.

Jan. 7th, 2020

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Scot Crothers Fort Mitchell, KY

Worst service I have ever had. I have waited 3 months for satisfaction and there is none!

9 months ago

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Reply from American Home Shield

Hello Scot, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance. 

Jul. 23rd, 2020

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Robert Sheldon

Sometimes the quality of the technicians is subpar.

10 months ago

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Reply from American Home Shield

Hi Robert, Thank you for sharing your feedback!

Jul. 8th, 2020

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Maria Rogers

Unwilling to accept liability, provide second opinion and fails to meet contracted requirements.

10 months ago

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Reply from American Home Shield

Hi Maria, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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George Streeter

QUALITY,YES BUT DUE TO THE CONTRACTORS THE UTILIZE.

10 months ago

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Reply from American Home Shield

Hi George, I would be glad to speak with you and discuss your AHS experience.

Jul. 14th, 2020

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Mike Mesch Saint Paul, MN

Solid service, very professional service provider

1 year ago

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Reply from American Home Shield

Hi Mike, Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

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Janet Miller Anaheim, CA

Poorly vetted, incompetent plumbing vendor. AHS does not put customer first. Customer service reps are terrible.

1 year ago

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Reply from American Home Shield

Hi Janet, Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that serviced your request.

Feb. 19th, 2020

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LCT Chester, VA

Thanks again for sending the right contractors for the job.

1 year ago

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Reply from American Home Shield

Hi LCT, You are more than welcome and we hope you continue to enjoy AHS!

Nov. 26th, 2019

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Shellie gibbs Burleson, TX

easy fast and reliable - would reccommend

1 year ago

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Reply from American Home Shield

Hi Shellie, Thank you for sharing your American Home Shield experience with us! We hope to enjoy many more good experiences.

Nov. 13th, 2019

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Daveluke Bluffton, SC

Total Scam, will do everything to avoid covering anything and everything you are paying them for....stay away!!!!

1 year ago

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Reply from American Home Shield

Hi Dave, Your feedback is appreciated to help us improve in areas that fall. I would be glad to speak with you about your most recent American Home Shield experience and the coverage we provide.

Oct. 1st, 2019

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Victoria G King Columbus, OH

Will waste your time and money to then say something is not covered. Staff is incredibly rude. Total ripoff

1 year ago

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Reply from American Home Shield

I apologize that you were not . I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 21st, 2019

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BOB Thousand Oaks, CA

the worst company and venders, never have I delt with people like this. DONT USE THEM YOU WILL BE SORRY!!!!!

1 year ago

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Reply from American Home Shield

Hi Bob, Your feedback to American Home Shield is greatly appreciated and will help us improve your customer service experience.

May. 30th, 2019

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Jason B. Garland, TX

This is just an inspection company. It doest not resolve my issues.

2 years ago

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Valued customer Orange Park, FL

The agency is not properly staffed, wait times are typically 30-45 minutes.

2 years ago

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Jeff Santa Fe, NM

Repaired my dishwasher, simple stuff. I'm pleased.

2 years ago

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Dennis C Mesquite, NV

I have waited over an hour for my initial call to be answered.

2 years ago

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Kevin Lawrenceville, GA

Too long wait for calls and no urgency on part of contractors

2 years ago

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Henry Livingston, NJ

it takes forever to get through the telephone. the website is so plain,, that you can not enter any information

3 years ago

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Tammy J Tomson Mercer, PA

Always takes care of my needs in a timely fashion

3 years ago

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Antonio young Michigan City, IN

there great...they fix what i need and very professional

3 years ago

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Gene McCauliff Las Vegas, NV

Service company was the best we have ever used

3 years ago

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Brett Lexington, MA

Sit on hold forever. No way to send e mail for customer service.

3 years ago

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Sudrea Tucson, AZ

Prompt service. Automated system user friendly.

3 years ago

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