Name: American Home Shield
Rating: 4.0

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Verified Customer

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Donnell Williamson

They have saved us a lot of money over the year with not having to pay full price for maintenance needed.

3 years ago

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Verified Customer

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Barbara Steadman

The Representative was fine, i gave 4 stars because the repair vendor is not answering their phone and AHS was not able to get me a repair technician within 24 hours

3 years ago

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Diana Mejia

Problem with the dialect of your agents and i just cant understand them wish i could dealwith someone in USA

3 years ago

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Verified Customer

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Manuel Garcia

I cancelled a repair appointment 4 days prior to the date and I got charged. I tried to contact a human and never heard back. I am furious. I want to be refunded for the cancelled repair appointment immediately.

3 years ago Edited January 10, 2024

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Verified Customer

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Mary S

They have done what was advertised. They have gotten us excellent companies to handle our problems.

3 years ago

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Verified Customer

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Daniel White

They offered options on a holiday weekend when the ac in my tenants house wasn't working. They cared.

3 years ago

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Verified Customer

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Joseph Wiltz

Difficulty with multiple accounts I have with different properties. In addition even with multiple properties my premiums are going up instead of down.

3 years ago

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L E Schaefer

Run. Just run from this company. Eight weeks to replace two a washing machines is excessive. I chose not to take the cash option because it was considerably less than the replacement machines cost. They get one star because their people they employ do go above and beyond what they can do, something just falls apart once you hang up the phone.

3 years ago

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Verified Customer

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Jere Robertson

AHE sent a company that obviously would not listen. I told them twice the board was out on our dishwasher. Company has now been here twice. Still not fixed! Today they agreed the board was out on our Kitchen Aide dishwasher.

3 years ago

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Verified Customer

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Ramanda Savant

they have help me in many ways but Airconditioning was high in price when it went out but they fixed it

3 years ago

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luke Slaughter and brianna Slaughter

Well been waiting for 2nd opinion for going on 3 weeks. Cant seem to get a refund from the first crook they sent out and promised it would be done. Oh and whenever you ask for a sup you get told one will call you back and then you never get that call. Also please stop the roosters in the background when talking to a over seas rep

3 years ago

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Verified Customer

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Tracy

My air went out with the temperature in the 100's they helped me find a repairman that came out quickly!

3 years ago

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Verified Customer

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William Wilkes Jr.

Not a long wait time trying to speak to someone and they have been sending out 4 and 5 star service technicians to my home

3 years ago

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Verified Customer

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S. Ricci

Don't like that they increase the prices every year and don't advise you ahead of time, even though my contract says they are supposed to give you sixty days notice

3 years ago

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Verified Customer

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Chris Waldo Fresno, CA

Took order quickly, scheduled service, tech was on time & repair was completed professionally...thanks

3 years ago

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Verified Customer

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Wendy Zaslove Chatsworth, CA

Because it took 2-1/2 months for them to finally replace my washer....the many many reps I spoke to had no answers, plus I had to Replace my garage door opener and was told i could hire my own person because my car was stuck and now you guys will not reimburse me

3 years ago

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Verified Customer

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James Montclair, CA

The company has great service and stands by the claim to replace appliances if it can't be repaired.

3 years ago

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Verified Customer

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J Yound Ponder, TX

Quick to respond. And take care of the problem. The service guy they sent and his company were great

3 years ago

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Verified Customer

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Jill Viggiano Wilsonville, OR

I haven't had to use AHS much but when I have, they are responsive and I have been pleased with their vendors.

3 years ago

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Verified Customer

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Kendall Thomas Glen Saint Mary, FL

They are not consistent with communication throughout the repair. We sit on hold for hours to get anyone to provide an update that's really not useful.

3 years ago

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Verified Customer

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Kimberly Tate Amarillo, TX

Because they hire reputable companies to fix any covered house hold issues Completely. With no hidden fees.

3 years ago

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Verified Customer

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Merline Salmon Stockbridge, GA

satisfaction with their service work was done in a timely manner technician was confident and professional

3 years ago

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Verified Customer

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N Ramos Miami, FL

From the lady that took our cal to the technicians, everyone was intentional about getting our AC fixed.

3 years ago

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Verified Customer

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S Sanders

During the past four months, this company has made no fewer than 6 attempts to repair my refrigerator's icemaker without success. They have used at least 4 contractors, none of which has succeeded. With each visit, I must rearrange my schedule and take time off.

3 years ago

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Verified Customer

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Sarah N w Walker Saint Louis, MO

Right now doing this pandemic it is bery hard to talk to a representative not enough people working for the volume of calls

3 years ago

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Verified Customer

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Sylvia Paredes Houston, TX

I have always had wonderful service. I have had good repairs, on time and when it was unfixable I got a new one.

3 years ago

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Verified Customer

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Terry Parks Phoenix, AZ

I have asked for a supervisor from the Authorization Department to call me about an issue and after two months of waiting and holding for a total of 8 hours have still heard NOTHING from them. I was assured by three of your employees that my request would be honored. NOTHING!!!!!!!!!!!!!!!!!!!!!!!

3 years ago

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Verified Customer

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Angela Talley Mechanicsburg, PA

If you want to speak to an actual person, be prepared to wait for hours. Even then it's difficult to resolve issues. Some contractors are very good, others very poor.

3 years ago

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Verified Customer

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Barry Wallis Tyler, TX

AHS is difficult to communicate with; customer service follows only the scripted responses with little concern or ability to listen to the customer.

3 years ago

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Verified Customer

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Bob PETROSINO Prosper, TX

The link in the email you sent to simply choose an option to replace an appliance doesn't work " I waited 2+ hours on phone for help before being disconnected "and there is no logical way to navigate your website for guidance.

3 years ago

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Verified Customer

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Jim Schuld Borden, IN

Usually very prompt service and they always cover what they say. Would get 5 but sometimes contractors have been difficult

3 years ago

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Verified Customer

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Diane Salmond Madison, IL

Great customer service, job complete in a timely manner. On time arrival. Questions answered..repair request completed

3 years ago

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Verified Customer

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Bridget Humble, TX

The professionalisms and service also the communication about the product and timeframe of the service.

3 years ago

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Verified Customer

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mike Stanford Las Vegas, NV

Easy process fast fix. I was immediately contacted from the AC company and the repair was completed quickly.

3 years ago

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Verified Customer

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Janet Wood Valley Center, CA

Expeditious with servicing my service request. Very knowledgeable technician who replaced our water heater.

3 years ago

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Verified Customer

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Sheri Pitteroff Fontana, CA

I have had American home shield for many years and they have pull through for me every time such an easy process

3 years ago

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Verified Customer

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Andy Vail Mayfield, KY

Good service but it would be nice if incident prices were lower and if the contractors were held to a 24 hour contact policy.

3 years ago

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Verified Customer

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Louis Villella Chesapeake, VA

When the first company did not respond they acted quickly to get me a new company out to fix my refrigerator

3 years ago

Reply from American Home Shield

Hi Louis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

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Verified Customer

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Sophia Havelock, NC

I was able to input my repair request online, and was contacted by the repair service with in a day of my request.

3 years ago

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Verified Customer

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Ralph W. Rogers Holly Springs, MS

I just had an appliance go out and American Home Shield from start to finish was there to handle the problem.

3 years ago

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Verified Customer

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Adriana Quinonez Reno, NV

In the 3 years we've owned our home, we've had to call on ahs three times and each time they fixed or replaced what we called for.

3 years ago

Reply from American Home Shield

Hi Adriana, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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DONNA SHELTON Murrieta, CA

You cannot reach anyone by phone. I called 10 different days and time of day and only got through 1btime after waiting on hold for 1 and 1/2 hours. Same pool people came out twice and never fixed the problem. And my $100 dollars for service call never returned. Now I have paid another $100 to have someone else to come out for same problem.

3 years ago

Reply from American Home Shield

Hello Donna, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 18th, 2020

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Verified Customer

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Suzanne Nielson Sun City, CA

We needed help twice this summer. AHS quickly assigned us service providers. In both cases, the problem was fixed.

3 years ago

Reply from American Home Shield

Hi Suzanne, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2020

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Verified Customer

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Lillian M Williams Cambria, CA

My first contract with AHS was in 1996 at a different address and they have been a great service provider.

3 years ago

Reply from American Home Shield

Hi Lillian, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Brenda Bellmadry Oakland, CA

Poor customer service representatives' lack of knowledge, providing incorrect information, extremely long wait and failure to repair problem requiring repeat services year after year.

3 years ago

Reply from American Home Shield

Hi Brenda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Verified Customer

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Erick North Highlands, CA

You guys work hard to satisfy your customers, I appreciate you sending a second handyman to take a look at my washer.

3 years ago

Reply from American Home Shield

Hi Erick, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 18th, 2020

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Verified Customer

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Jean Sacramento, CA

I like that they are responsive to my needs when they finally understand what I am needing. See my comments at the end of this survey.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Jean, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Camille Wilson Frisco, TX

Responded quickly with coverage and the agent was attentive. I appreciated her professionalism and courtesy.

3 years ago

Reply from American Home Shield

Hi Camille, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Verified Customer

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Kari Becker Villanova, PA

I was told my washer was going to be fixed and was waiting on parts. Then my status changed two weeks later to being eligible for a new washer and call HSA. I called and was on hold for over 5.5 hours for support. The entire process was a nightmare and it's been over 3 weeks without a washer.

3 years ago

Reply from American Home Shield

Hi Kari, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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Leslie Meador Longwood, FL

You can never get ahold of someone on the phone. They have been working on my hot water heater repairs for a month. I can not get any answers from them and my heater has been leaking water for 4 weeks and still not fixed.

3 years ago

Reply from American Home Shield

Hello Leslie, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020