Name: American Home Shield
Rating: 4.0

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Verified Customer

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Michele A Wagoner San Juan Capistrano, CA

THIS COMPANY IS THE VERY BEST. They work with reliable and honest repair people! I've had service techs come to take care of the problem soon after I reported it. I've had coverage with 2 other companies over the last 20 years. Long story short, there was total frustration and much stress whenever something broke in one of my homes. If you needed an air conditioner repaired quickly you were out of luck. They would stall and make you wait. Until you couldn't wait any longer and hired someone. Or telling you stories like someone tampered with it. Ugh!

3 years ago

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Verified Customer

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Susie Coley Hialeah, FL

This is a very good reparable company.love I the service and the work that they give.This company is a company of their word. I plan on keeping us company. I speak highly of this company to other friends and family members.This company stay behind their name and get the job done.Fast and Efficient, Trustworthy, affordable fees.Very patient with the customers. Have very good interest were the companies that they work with and deal with

3 years ago

Reply from American Home Shield

Hi Susie, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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John Doe Beaverton, OR

Excellent. We have been with American Home shield for over 10 years, and they have made multiple repairs. They never bait and switch, or find a way to deny valid claims with fine print or pre-existing conditions...they simply deliver. American home shield has saved us a ton of money on repairs. We cannot imagine owning a home WITHOUT having American Home shield, and our home is barely over 10 years old. Ps we tried 2 major warranty companies prior to AHS, and they were awful, even though highly ranked. AHS is the best of the best! Thank you American Home Shield!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hello John, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Anonomous

Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when they could not find the leak and at our cost replaced the AC. Not real happy about how it all was handled and their policy of only providing 10 pounds of refrigerant where we paid the rest and the situation kept happening. Because it was now working they provided no support on the replacement.

3 years ago

Reply from American Home Shield

Hi,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Reginald B Turner

I have be a member for 18yrs now and I love the service wouid not trade it for nothing world. My refrigerator went out and that was about 30 years old after they came on and said that they couldn't fix it they gave me a voucher for $1,600 to home Depot and now my air conditioner went out and it's pretty old to so we are going to see what they're going to do I'm pretty sure they're going to replace it with a new one and can you pay the $75 deductible and that was it I'm already paid the $75 deductible for the air conditioner and I'll be out on the 20th of July so we'll see.

3 years ago

Reply from American Home Shield

Hi Reginald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 24th, 2020

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Verified Customer

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Greg & Jill Upchurch Pinson, AL

Professional, Friendly, Courteous. Excellent customer service. We have been with AHS for several years and wouldn't think of NOT having them as a provider. We were even notified by the contracted service agent that they were able to service our A/C earlier than our scheduled appointment! AHS has always provided high quality professionals for any issues we've had. Thank you AHS!

3 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Tony & Rose Hellertown, PA

We have checks and balances ......no one is perfect in this life......they do what is required of them.....and then some......we have been very lucky to have them ........we appreciate it when they tell you your appliance has had it..........and fixed those that are still viable......so yes 5 stars .....if you have any problem they will try to make it right ....that's just our experience with the individuals sent to us......

3 years ago

Reply from American Home Shield

Hi Tony & Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Palmira Pacheco San Antonio, TX

The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.

3 years ago

Reply from American Home Shield

Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.

Jun. 7th, 2020

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Verified Customer

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Jody S - From Iowa

We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.

3 years ago

Reply from American Home Shield

Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Tracy Rinehimer

I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!

3 years ago

Reply from American Home Shield

Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Kay Scheidegger

I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!

3 years ago

Reply from American Home Shield

Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Verified Customer

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Will

The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.

3 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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BRYAN SCOTT Tucson, AZ

reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.

3 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Johnny Wise Jr.

American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks

4 years ago

Reply from American Home Shield

Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Dominique Maddux-Jackson

I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!

4 years ago

Reply from American Home Shield

Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Mar. 23rd, 2020

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

4 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Stewart Fishman

This service is a scam. I just went online to see what a new service costs. For my level it came up with $95. I am paying $140 for the same service after 4 years. What happened to seniority. Customers of long standing pay 40% more than a new customer? And if that is an introductory price, what now spell it out. In August I was increased from $103 to $140. I was told that is inflation and cost of service. The service was used only sporadically. Adequate at best. Bait and switch is what I would call this.

1 month ago

Reply from American Home Shield

Dear Stewart, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Mar. 1st, 2024

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Linda Dow Baltimore, MD

Lately I've had bad experiences with the company I elected to advocate for me during repairs. The first time after receiving my replacement refrigerator it broke down two days later, the company assigned by ahs to repair the fridge ordered the incorrect part and never came back to complete the repair after at least a month, fortunately ahs contracted another company they repaired the fridge. Secondly the repairman misdiagnosed the problem with my dryer three times and after complaining a new company was assigned and I brought a new dryer and ahs warranty reimbursed me. Lastly a nightmare I called concerning a clogged utility sink T Mayes Plumbing was assigned in January for the repair the plumbers couldn't solve the problem , the plumbers cut my pipe causing a leak which was damaging my problem I was afraid the dampness would cause termites. water bugs a pest infestation> T Mayes plumber told my husband they would later contact us after they speaking to their manager about the pipe they damaged, Later I received a email from T Mayes asking for a review of completed work, how can the work be complete when my property was damaged leaving me in a worse situation not leaving me whole. American home shield warranty notified me after the plumbing company they assigned to resolve my problem made a false report and never contacted me initially but offer to replace the sink for almost 2,000 dollars as my only option, AHS never listened to my concerns when I complained about a leaking pipe when the plumbing company caused. I was told by their agent Ryan to contact the plumbers directly to come back and fix my pipe. The plumbers wrote a false report about my drain stack which they never tried to resolve the problem this way, the plumbers cut the pipe without trying alternate ways to resolve the problem< Someone called me from T Mayes trying to solicit me into resolving my problem by letting their company install an updated sink, I asked why should I entrust further work to them when they cut my pipe causing a leak. I was told my pipe was damaged because the sink was concrete, I replied they should've informed me of the risks before cutting my pipe. I complained to AHS unsuccessfully. before hiring another plumbing company, who resolved the leakage and verified, they never tried to resolve the problem through the drain stack this company gave me the option to unclog the sink or purchase a new sink which would be extremely cheaper. I elected not to purchase a new sink I was extremely satisfied with the work. I called AHS to ask for reimbursement and was rudely told by Jen that "No one told me to call another plumber and I should've allowed them to resolve the problem, I was told claim denied and never contacted again I told their representative the plumber made a false report and never contacted me concerning damaging my pipe but tried to charge me over 1,700 to update my sink when another company gave me options to replace the sink or repair. I was continuously dismissed by the company who was to advocate for me. I have the report from the other company. How long does it take T Mayes Plumbing to speak with their manager to resolve this conflict making me whole.

2 months ago

Reply from American Home Shield

Dear Linda, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Feb. 12th, 2024

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Jnr Temz Los Angeles, CA

They helped me in covering my roof leaks and I consider them the best with their clean job and they repair things neatly . They worth it because I love their service

2 months ago

Reply from American Home Shield

Dear Jnr, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Feb. 5th, 2024

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Sahmarié Sky Spokane, WA

American Home Shield has refused to supply me, a platinum level warranty customer, a receipt for the installation of a furnace. I have spent over 6 hours on the phone with their “customer service” call center and been promised 3 times over a week’s time, that they would email it over. I am under contract with a buyer for the sale of my house, and the lender will not move forward without the receipt. AHS does not care about their customers, no matter how much you pay. I have been forced to hire an attorney as I am now going to be forced into foreclosure after being under contract with this buyer for 3 months! AHS should not be allowed to be in business, and I would give them ZERO STARS if I could.

2 months ago

Reply from American Home Shield

Dear Sahmarié Sky, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jan. 23rd, 2024

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Verified Customer

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Dianne Meyer Houston, TX

Excellent response time on first visit and fulfillment of service once the part and schedule allowed the Hornet serviceman to do so. So thankful.

5 months ago

Reply from American Home Shield

Dear Dianne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Margaret Frisco, TX

One particular issue we had repeat 4 times in a year but they would not replace the appliance. So we were stuck in an endless loop of same fix for temporary time, same breakage, repeat service fee.

5 months ago

Reply from American Home Shield

Dear Margaret, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Mary Jane Fuller Waco, TX

They did a fantastic job. Responded quicker than expected. Diagnosed the problem quickly and we were back up and running again. A++ in my book.

5 months ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Gayle Sicklerville, NJ

At times it’s incredibly hard to get someone on the phone to speak to. I’ve had issues where it’s difficult to get a technician or technician does not show up to preform work.

5 months ago

Reply from American Home Shield

Dear Gayle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Brett Lantz Charlotte, NC

If you want a company that runs everything you say through a translator and the CSR just repeats whatever the screen is telling them to- this is your company! Want subcontractors that aren’t licensed in your state? This is your company! Want a washing machine to not work for a month? Do you want every right to elevate your issue stopped by the lowest level? This is your company. Soon, it will no longer be our company! After 13 years of loyalty it is beyond recognition

5 months ago

Reply from American Home Shield

Dear Brett, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon. Please provide your AHS contract number or property address.

Nov. 21st, 2023

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Verified Customer

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Linda Littlejohn Benton, KY

Response was good. In one case it took a very long time to get the parts. Galloway Plumbing and Appliance in Paducah, Ky, was extremely responsive!

5 months ago

Reply from American Home Shield

Dear Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 13th, 2023

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Verified Customer

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Ron Thoreson Reno, NV

Appliance repairman diagnosed my problem as a broken part in my refrigerator. AHS notified me that they would not approve the necessary part and repair. I had to hire a different appliance repair shop to actually do the repair, not just tell me what the problem is.

5 months ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Lamont Ballwin, MO

Great support and response. No hassles and straight to the point in seeking to resolve my situation. Professionalism great.

5 months ago

Reply from American Home Shield

Lamont, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Mike Sisk Kyiv, 30

Prompt service, and great coverage! The companies employed by American home shield are very professional and knowledgeable.

5 months ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Nakenya Lawrence

I’m not happy first they canceled a work order I had to go back in to put in. Then you sent a company out to fix my hot water tank so the pilot light won’t stay lit so they say I need a new one you denied their request so not I’m paying for one. So since I’m paying I have to wait til Friday to get it installed it’s been out since Nov 1st very frustrating

5 months ago

Reply from American Home Shield

Dear Nakenya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Valerie Palm Bay, FL

Still waiting for garbage disposal to be fixed - they sent someone out and I was told they did a temporary fix for me until new o e came. The temporary fix did not last long - put I. Another service request for it a week ago and no one has called to make appt to come and take care of it. They won’t answer my calls or msgs. Either. I need the garbage disposal to be working and not just temporarily- it’s been almost a month now

5 months ago

Reply from American Home Shield

Dear Valerie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Mark Sneed Oklahoma City, OK

When my AC went out late June and July for 5 weeks it was because the contractor waited on the replacement part that you insisted on ordering. I talked to several contractors that said they could get the parts within a few days. I had to endure 90 degrees in my house.

5 months ago

Reply from American Home Shield

Dear Mark, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Sharon Red Bluff, CA

7I wished u would replace old appliances that r not cost effective n have problems. Dishwasher doesn't clean well. Refer runs all the time and ice maker works fair.

5 months ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Rob Meyer

The technician that came to our home to do the repairs was very prompt, courteous and professional, and finish the job with no issues

5 months ago

Reply from American Home Shield

Dear Rob, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jennifer Rodriguez

Customer service is terrible. Communication is terrible Representatives are from overseas and difficult to understand them, even more for them to understand us. Communication among them is non existent. No one knows anything, everyone has a different view of facts. Facts are facts. They all have a script and they’re not able to go outside of that script. Overall HORRIBLE.

5 months ago

Reply from American Home Shield

Dear Jennifer, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Raul Rivera Buda, TX

Easy online or phone service to scheduler appointments. Very well pleased with service response and service repairs. It is worth the peace of mind.

5 months ago

Reply from American Home Shield

Dear Raul, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Joseph Wilson

The quick response to need repair or inspection. Someone actually answers th he for assistance. These things are outstanding.

5 months ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Kazi Aurora, IL

Higher premiums than competitors. Still have to pay out of pocket for “modifications” to conform to “new code”. I feel that amount I am paying them every year I can replace a new appliance by myself every year. They should verify and work with honest service providers.

5 months ago

Reply from American Home Shield

Kazi, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Pamela Clovis, CA

They were very hard workers and very polite. They answered all my questions. In short they were amazing. They also clean up after they had finished.

5 months ago

Reply from American Home Shield

Pamela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Michael San Antonio, TX

Incredible efficiency! Everything from the initial call to issue being resolved…two days. Was kept informed at all times. Highly recommend.

5 months ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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MsKirk

Hello Helped to get appointment with Brickstreet right away so they could come out and fix my appliance in two days thank you so much.🤗

5 months ago

Reply from American Home Shield

Ms, Kirk, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Sejal Patel Sycamore, IL

I like their service and how they try to repair instead of replace. But I am disappointed when things can't be repaired how much my out of pocket expense is.

5 months ago

Reply from American Home Shield

Dear Sejal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Cynthia Asheville, NC

The repairman was, on time, very professional, and fixed the problem in a flash! I would welcome his help on any problem we have.

5 months ago

Reply from American Home Shield

Dear Cynthia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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El Bee Sacramento, CA

I recommend AHS to people I know. Sanchez Appliance Repair did a wonderful job as well as the tech who installed our new dryer.

5 months ago

Reply from American Home Shield

El, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Henry Swartz Jacksonville, FL

Ease of getting a claim started, quality of the service provided by the contractors assigned and the low monthly cost and "service fee".

5 months ago

Reply from American Home Shield

Henry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Marty Atlanta, GA

We have had several issues! One is been with company over 20 years, have issue with Air Conditioner every summer, never fix it right or replace it! I hate talking to people overseas you can’t understand nor can fix problems with service!!!

5 months ago

Reply from American Home Shield

Dear Marty, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Nov. 1st, 2023

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Verified Customer

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Stacey Carden Knoxville, TN

Best decision I ever made was to purchase AHS! They take away all the stress and worry when a repair is needed. Thank you AHS!!

5 months ago

Reply from American Home Shield

Dear Stacey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Mary Bowie, MD

Quick scheduling for service of washer and dryer. Quick repair of dryer and replacement choice for washer. Excellent customer service.

5 months ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Jon Washington, DC

I have been very frustrated with the customer service I have received on numerous occasions regarding a service request. I've asked for a supervisor to contact me on three separate occasions and have never received a call back. I've had a claim denied, and had it overturned when I spoke to a representative who agreed with my argument only to have it denied again two days later by another department who cannot be reached. This is extremely frustrating to say the least.

5 months ago

Reply from American Home Shield

Dear Jon, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023