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Verified Customer

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Very Dissatisfied Customer Richmond, VA

Some of their contracted are overrated, while some are great.

2 years ago

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Verified Customer

star star star star star

Liana Ramirez Bear, DE

Agent handled request promptly, was polite

2 years ago

Reply from American Home Shield

Hi Liana,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

star star star star star

Michael Soto Roseville, CA

Timely, use quality companies to repair item

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive review. We always want you to know you can count on AHS when you need us. We look forward to providing you with great service for your next repair need as well.

Mar. 16th, 2022

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Verified Customer

star star star star star

Maurice Rasheed Palm Coast, FL

met expectations and delivered as promised

2 years ago

Reply from American Home Shield

Hi Maurice. Thank you so much for the positive feedback. We want you to know you can count on AHS when you need us. We are so happy that choose us as your home warranty company.

Mar. 16th, 2022

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Verified Customer

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Badri Coppell, TX

The Vendor selection is horrible. You have no choice in selection process even when vendor shows to be incompetent

2 years ago

Reply from American Home Shield

Hi Badri, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Apr. 13th, 2022

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Verified Customer

star star star star star

Alexandra Baczek Lake Elsinore, CA

Easy to submit request. Service was hassle free

2 years ago

Reply from American Home Shield

Hi Alexandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

star star star star star

Michael E. Tyson Portsmouth, VA

They are a good company very professional

2 years ago

Reply from American Home Shield

Hi Michael. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

star star star star star

Aly Inverness, FL

She was able to help me get help for my dish washer

2 years ago

Reply from American Home Shield

Hi Aly. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Mar. 9th, 2022

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Verified Customer

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John Clover, SC

Customer service is a joke, can't speak to anyone that can answer your question and takes days to get any response

2 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review. I am sorry to hear that you were not able to speak with anyone when needed. I would be happy to speak with you to discuss your concerns further.

Mar. 10th, 2022

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Verified Customer

star star star star star

George Ebai Summerville, SC

Technically competent. My experience was excellent.

2 years ago

Reply from American Home Shield

Hi George,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

star star star star star

Christopher Brondolo Weaverville, NC

Fast and easy and trustworthy service provided

2 years ago

Reply from American Home Shield

Hi Christopher. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 8th, 2022

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Verified Customer

star star star star star

Jose I Chavarria Victorville, CA

I like the service they're very helpful very good people

2 years ago

Reply from American Home Shield

Hi Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

star star star star star

Peggy S pickles Saint Louis, MO

Chris was amazing. Changed my locks in no time.

2 years ago

Reply from American Home Shield

Hi Peggy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

star star star star star

Vickie Smith Kansas City, MO

They cover more and I got help for furnace quick

2 years ago

Reply from American Home Shield

Hi Vickie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Lois Robinson Houston, TX

They assessed the problem quickly, and ordered the part promptly.

2 years ago

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Verified Customer

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Janice Redding, CA

Helpful as possible. Good service once they can get them to show up

2 years ago

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Verified Customer

star star star star star

Teri Pendergraft Salinas, CA

Easy, quick, efficient, inexpensive...in that order

2 years ago

Reply from American Home Shield

Hi Teri, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Everlen Carter Franklin, MI

Slow response to service request cannot talk to a supervisor have been waiting for a call back for over 6 months

2 years ago

Reply from American Home Shield

Hi Everlen. Thank you for taking time to bring your concerns to our attention. I am sorry to hear that no one has contacted you in over 6 months. I would be happy to speak with you to discuss this issue further.

Mar. 9th, 2022

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Verified Customer

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Denise Wright Greenville, NC

Good customer service every time we need service.

2 years ago

Reply from American Home Shield

Hi Denise, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Efren Gonzalez Slaton, TX

The cover is great if you ever talk to a person

2 years ago

Reply from American Home Shield

Hi Efren. Thank you for taking time to write a review. We can't wait to provide you with excellent service in the future.

Mar. 8th, 2022

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Verified Customer

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Michael Hill Franklinton, NC

Slow to get repair scheduled and do not understand how important timely repairs are. English is very weak.

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for your feedback. We are sorry to hear that you were not happy with the service you received. I would be happy to contact you to discuss any unresolved issue.

Mar. 9th, 2022

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Verified Customer

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Lynne Englewood, FL

Long wait for service tech to be scheduled. Unable to schedule appt. Online..

2 years ago

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Verified Customer

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Vickie Smith Pahrump, NV

They quickly line up service when I need it.

2 years ago

Reply from American Home Shield

Hi Vickie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

star star star star star

Deba Sarma Omaha, NE

Very professional, timely, knowledgable.

2 years ago

Reply from American Home Shield

Hi Deba, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

star star star star star

Steve Wiesner Milwaukee, WI

Excellent customer service and understanding my needs

2 years ago

Reply from American Home Shield

Hi Steve,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Angela Brand Toney, AL

When i needed them they always sent someone quick

2 years ago

Reply from American Home Shield

Hi Angela, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

star star star star star

kathleen irvine Las Vegas, NV

customer service and companies were great

2 years ago

Reply from American Home Shield

Hi Kathleen. It is great to hear how please you have been with your AHS warranty. We know how important it is to provide service our members can count on. Thank you for trusting us to do that for you.

Mar. 9th, 2022

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Verified Customer

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Lorraine martin Rancho Mirage, CA

Have always had quick, excellent service

2 years ago

Reply from American Home Shield

Hi Lorraine, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

star star star star star

Willam C. Wright III Lancaster, CA

Problem was worked on until it was solved.

2 years ago

Reply from American Home Shield

Hi William. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to providing your with an even better experience in the future.

Mar. 9th, 2022

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Verified Customer

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Brandi Barber Baton Rouge, LA

Every time I call I get fast and reliable service

2 years ago

Reply from American Home Shield

Hi Brandi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Karin Moore Canyon Country, CA

My air conditioning replacement was a disaster. That is the only reason for the low score. Every other service call has been very good.

2 years ago

Reply from American Home Shield

Hi Karin, I hate to hear about the AC service request that was unsatisfactory. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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Verified Customer

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David Jacobs Las Vegas, NV

Fast with no questions asked, they get the job done.

2 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Daniel R Andrews Hallettsville, TX

The service is prompt, courtious, and experienced

2 years ago

Reply from American Home Shield

Hi Daniel. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 9th, 2022

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Verified Customer

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Shirley Thompson Upper Marlboro, MD

We were scheduled right away for a plumber.

2 years ago

Reply from American Home Shield

Hi Shirley. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Mar. 9th, 2022

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Verified Customer

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Betty Walker Duncan, OK

Can't talk to anyone speaking English. Can't get answers to questions. They can't even find my account but can find my credit card number.

2 years ago

Reply from American Home Shield

Hi Betty, I hate to hear about the unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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DeLisa French Upper Marlboro, MD

problem solved within 12 hours, I have heat!

2 years ago

Reply from American Home Shield

Hi DeLisa. It is wonderful to hear that your problem was fixed so quickly. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Wallace Pretlow Prince George, VA

Did not cover are pair for bathroom sink faucets that need to repair a pressure contr

2 years ago

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Verified Customer

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Julius Virginia Beach, VA

Professional, timely, thorough, courteous, helpful

2 years ago

Reply from American Home Shield

Hi Julius, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Michelle Haas Tacoma, WA

Every time I try and set a service request appointment up nobody calls me back. I was without wall heaters the whole month of December.

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Apr. 13th, 2022

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Verified Customer

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Sylvester Southall Murrieta, CA

GREAT service and the phone Rep's are always professional.

2 years ago

Reply from American Home Shield

Hi Sylvester. Thank you for the positive review. We do strive to provide processional and reliable service for our members. It makes us very happy to know this has been your experience.

Mar. 9th, 2022

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Verified Customer

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simone woodin San Diego, CA

The tech, Romero, was efficient and kind.

2 years ago

Reply from American Home Shield

Hi Simone, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

star star star star star

Ben Limon Austin, TX

Courtesy professional knowledge and patience

2 years ago

Reply from American Home Shield

Hi Ben. Thank you for the positive feedback. It is our goal to provide you with this same level of service each time you need to use your warranty coverage. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Elizabeth Appelman Batavia, OH

Always professional and quick to respond

2 years ago

Reply from American Home Shield

Hi Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Camla Owens Montgomery, AL

They make opening a claim very convenient and fast.

2 years ago

Reply from American Home Shield

Hi Camla, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

star star star star star

THOMAS W MCMAHON Odenville, AL

timely, got the job done. friendly service.

2 years ago

Reply from American Home Shield

Hi Thomas, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

star star star star star

Clara Pegues Bowling Green, KY

The monthly payment and the service fee is affordable.

2 years ago

Reply from American Home Shield

Hi Clara. Thank you so much for the positive feedback. We are really happy to know you are pleased with the warranty coverage. We can't wait to provide you with great service. Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Kelly cranston Joliet, IL

When I called for assistance I got the run around from them. Not everyone works 9-5. Did not help! Her name is Maria from customer retention

2 years ago

Reply from American Home Shield

Hi Kelly. Thank you for taking time to let us know about your service experience. I am sorry to hear that you did not receive the assistance that you needed. I would be happy to speak with you to address any unresolved issue.

Mar. 14th, 2022

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Verified Customer

star star star star star

Ella M. Drayton-Klug McDonough, GA

Excellent contractor in the plumbing area.

2 years ago

Reply from American Home Shield

Hi Ella,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

star star star star star

Sherwin Davidson Encino, CA

Great people, great work and great result.

2 years ago

Reply from American Home Shield

Hi Sherwin. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 9th, 2022

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Verified Customer

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Antonio Diaz de Leon Henderson, NV

excellent service, very fast and professional service

2 years ago

Reply from American Home Shield

Hi Antonio,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

American Home Shield Reviews