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Verified Customer

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Bonnie

Quick service and dependable companies tht have completed our work

4 years ago

Reply from American Home Shield

Bonnie,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Cyndi

They provide service quickly. Service call is a great value.

4 years ago

Reply from American Home Shield

Cyndi,

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Dianne

Easy to get service and our technician was responsive and fixed problem

4 years ago

Reply from American Home Shield

Dianne,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Jerry

Great communication when a claim is submitted text email and phone. I have had good results

4 years ago

Reply from American Home Shield

Jerry,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

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Verified Customer

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Keith A Miller, Sr

Simply because we've had to file a claim and the experience of that.

4 years ago

Reply from American Home Shield

Keith,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Larry Shelton

The service provider on time and did a great job! Can't ask for anything more

4 years ago

Reply from American Home Shield

Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Larry

Usually good quick customer services. Some of the contractors assigned are good, some not so much.

4 years ago

Reply from American Home Shield

Larry,
We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experience with us regarding your service request. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Mar. 17th, 2020

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Verified Customer

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Kenneth Brown

Great company, great staff, very Professional and prompt in servicing claims.

4 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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Verified Customer

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M brown

Very good but scheduling could have less calls and texts. Faster response needed

4 years ago

Reply from American Home Shield

M,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Renee Posas

While this interaction was good, previous ones have not been. It's still a work in progress...

4 years ago

Reply from American Home Shield

Hi Renee,
We hope you continue to enjoy AHS and the services we provide!

Mar. 17th, 2020

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Verified Customer

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Terry Lee

Great company issues are taken care of quickly and professionally

4 years ago

Reply from American Home Shield

Terry,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Yolanda Parvinpour

Contract isn't written correctly. There are areas that contradict one another to get them out of paying more.

4 years ago

Reply from American Home Shield

Yolanda,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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D. Whitley

They have good prices, Very good.prompt service, and a good reputation.

4 years ago

Reply from American Home Shield

Hi D. Whitley,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Carol Sands

Ability to match the right repair service to the job and the speed of service

4 years ago

Reply from American Home Shield

Hi Carol,
I enjoyed reading your review and hope you continue to enjoy American Home Shield and the fast service we provide!

Mar. 10th, 2020

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Verified Customer

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Peter Redweik

Cost effective, responsive, timely, uses local business when available

4 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 4th, 2020

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Verified Customer

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Randa Redd

They are pleasant and easy to get service or questions done in a proper time frame

4 years ago

Reply from American Home Shield

Hi Randa,
Your feedback is more than appreciated at AHS! We hope you continue to enjoy your experience and the fast and easy service we provide!

Mar. 5th, 2020

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Verified Customer

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Roderick

After two years, AHS has proven themselves after every work request.

4 years ago

Reply from American Home Shield

Hi Roderick,
Your patronage over the past two years is more than appreciated! It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

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Verified Customer

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Brian Thompson

Very responsive with requested services. Friendly staff as well

4 years ago

Reply from American Home Shield

Good morning Brian,
Your feedback is more than appreciated! It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Shirlene Wright

Took care of our problem in a timely manner . Very polite repairmen.

4 years ago

Reply from American Home Shield

Hi Shirlene,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 25th, 2020

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Verified Customer

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HWS

I've needed their assistance twice and they have responded well both times.

4 years ago

Reply from American Home Shield

Hi HWS,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Jim Trebes

Very responsive to request using the online service request.

4 years ago

Reply from American Home Shield

Good afternoon Jim,
We love to hear about the ease of use that the online portal provides. It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

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Verified Customer

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Anonymous

The technicians seem to provide better service knowledge in order to make repairs timely.

4 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Rhonda Troy

Quick and efficient, friendly and professional, knowledgeable and competent

4 years ago

Reply from American Home Shield

Hi Rhonda,
I would like to thank you for providing American Home Shield with feedback about your most recent experience. It is always pleasure to read about our customer repairs that are completed fast and efficiently.

Feb. 26th, 2020

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Verified Customer

star star star star star

Nicole tenace

Excellent service time after time. Professional, timely and job gets done

4 years ago

Reply from American Home Shield

Hi Nicole,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

star star star star star

B. R. Major-Thomas

The representative was helpful and professional in assisting me to

4 years ago

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Verified Customer

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Debbie Yount

Their associates help find a company that can provide service when needed

4 years ago

Reply from American Home Shield

Hi Debbie,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

star star star star star

Mike RebeccaLynn Zimmermann

helpful job well done pleasant person Knew what he was doing

4 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

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Verified Customer

star star star star star

Leah Washington

Getting immediate service that fitted my schedule and my concerns were met.

4 years ago

Reply from American Home Shield

Hi Leah,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Verified Customer

star star star star star

Katie

Great service with great contractors who do great work very accommodating

4 years ago

Reply from American Home Shield

Good morning Katie,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 27th, 2020

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Verified Customer

star star star star star

Selmon west

Professional service man done great job explaining my problem

4 years ago

Reply from American Home Shield

Hi Selmon,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jan. 27th, 2020

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Verified Customer

star star star star star

Mike webster

GreatCustomer service the contractor was excellent and knew right what to do

4 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

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Verified Customer

star star star star star

Deb Viau

They come to the rescue very fast! My furnace was fixed the next day

4 years ago

Reply from American Home Shield

Hi Deb,
I am glad to hear about the quick repairs that were completed on your furnace. I hope you continue to enjoy American Home Shield!

Jan. 27th, 2020

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Verified Customer

star star star star star

Jo Ann Woodrich

Consistent through the years in providing service - and in a timely manner

4 years ago

Reply from American Home Shield

Good morning Jo Ann,

Your patronage to American Home has been appreciated over the years. We enjoy customer feedback about the great experiences that our technicians provide!

Jan. 17th, 2020

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Verified Customer

star star star star star

FaithbTucker

They were quick to respond to my plumbing issue and offered solution.

4 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

star star star star star

susan

reliable, reasonable, on time, honest knowledgeable , friendly, pure, clean

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner

Jan. 3rd, 2020

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Verified Customer

star star star star star

Patsy

Quick response to your problem. Courteous personal, great follow up

4 years ago Edited January 10, 2024

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Verified Customer

star star star star star

Tanya Willette Smith-Thompson

They have bever failed to provide me with the services that i am in need of

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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APRIL WHITE

Let's start with the customer service is terrible. This warranty was $600 for the year and they sent a Electric company's out over a week later that didn't fix my outlet which is covered he's telling me it's not so I paid $125 for a company to come out just to not fix my fully issue this is crazy i want my money back

10 months ago

Reply from American Home Shield

Dear April, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 9th, 2023

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Siddhartha Ghosh Wentzville, MO

My interactions have been great till this point with AHS. The service they provide is professional and helpful.

10 months ago

Reply from American Home Shield

Dear Siddhartha, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

10 months ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

11 months ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

11 months ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

11 months ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

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Shannon Quick Atlanta, GA

Costs too much for a service you cant use! No technicians wanted to be involved w warranty claims process at all - tried to even schedule an AC tech and they said to pay them up front and submit it to the warranty for reimbursement -

7 months ago

Reply from American Home Shield

Dear Shannon, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Feb. 9th, 2024

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Rod Edelheit San Diego, CA

HORRIBLE COMPANY, DO NOT PURCHASE! Absolutely ridiculous. I had a leaking water heater, and it's been five days and it is still not replaced. They have the worst customer service. Each time I called I was told something different, they do not have Supervisors available. No Email address. Their own Plumber indicated they are billing me for costs that should be covered under my plan. They will do anything and everything possible to avoid making the claim process simple. :-(

1 year ago

Reply from American Home Shield

Dear Rod, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Hisham San Antonio, TX

No customer service. If you have a question, you have to go in the chat and it turned around and never answer the questions when you ask him resemble if this is covered or not they will never answer that question even if they know it’s not covered they charge you $100 up in front for any visit even if they know it’s not cover some other way for scamming the customer

1 year ago

Reply from American Home Shield

Dear Hisham, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 25th, 2023

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Charles Roney Jacksonville, NC

I have received nothing short of great customer service. Each time I submit a trouble ticket their response is quick and service professional.

1 year ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 6th, 2023

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Susan Butler Covington, LA

I disliked because my washer wasn't fixed correctly and every time someone would come out I was charged every other time...it came to the point where i just about paid for half of a new washing machine

1 year ago

Reply from American Home Shield

Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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Taffi Barton Tucson, AZ

My washer went out and someone came out within a few days to look at it. It couldn't be fixed. Within a week I had a brand new washer.

1 year ago

Reply from American Home Shield

Dear Taffi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Ellen Dyersburg, TN

A home warranty is worth having because if the item you and the item you file a service request for can't be repaired, it will be replaced.

1 year ago

Reply from American Home Shield

Dear Ellen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

American Home Shield Reviews