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Verified Customer

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JACQUELINE RICHARDSON Birmingham, AL

Takes good care of my house hold products. Very professional and great customer service

3 years ago

Reply from American Home Shield

Hi Jacqueline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Roberto Montano Rio Rancho, NM

Terrible customer service and always blaming contractors for a delay in completing repairs. I have had an open service request since May 19, and they have yet to fix my range cooktop that's a promise to fix by June 11.

3 years ago

Reply from American Home Shield

Hi Roberto. I am sorry to hear about the experience you have had with your cooktop. I can see why it would be upsetting if the repair still has not been completed. I would be happy to speak with you and assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Mary Fayetteville, NC

They are only good for appliance repair. If you need protection for your AC unit, forget it. Save the money in an emergency fund and don't waste it on a home warranty.

3 years ago

Reply from American Home Shield

Hi Mary. We are very sorry to hear you are not happy with the service we offer for air conditioning. I would be happy to speak with you and see if there is an issue I may assist with resolving.

Jul. 6th, 2021

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Verified Customer

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Gerry young Abbeville, LA

They have always honored their word. I've never had any problems getting items fixed or replaced.

3 years ago

Reply from American Home Shield

Hi Gerry. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Jul. 6th, 2021

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Verified Customer

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Kim lasher Paola, KS

They have taken care of all issues we have had the past 4 years. Efficient, reliable and on time

3 years ago

Reply from American Home Shield

Hi Kim. One of our main goals is to provide prompt and reliable service that our members can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 6th, 2021

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Verified Customer

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Jeffrey McKennie Chula Vista, CA

They provide timely evaluations of my broken appliances and quality repairs or replacement.

3 years ago

Reply from American Home Shield

Hi Jeffrey. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 6th, 2021

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Verified Customer

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Cheri Reynett Cuffee Spring Lake, NC

They provide us with a way to get broken items within the home fixed in a timely manner, usually.

3 years ago

Reply from American Home Shield

Hi Cheri. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 6th, 2021

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Verified Customer

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Anna G Sanders Orange Park, FL

They respond quickly, contact vendors promptly, and notify me of vendor and contact information

3 years ago

Reply from American Home Shield

Hi Anna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Marie Rose Orange Park, FL

They responded quickly to my request and never have problems reaching out to them

3 years ago

Reply from American Home Shield

Hi Marie. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 6th, 2021

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Verified Customer

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Bob Mallia Mesa, AZ

They stand behind their word and their contractors. They take pride in being promt.

3 years ago

Reply from American Home Shield

Hi Bob. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Cappillettie Upper Marlboro, MD

They were easy to deal with and were helpful when I had to have the plumber return.

3 years ago

Reply from American Home Shield

Hi Cappillettie. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Jul. 6th, 2021

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Verified Customer

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D. M. San Diego, CA

They weren't fair in evaluating the work of the technician. In other words, they didn't respond well to my concerns and were dismissive. I felt like they took my payment of $75 without delivering an adequate product.

3 years ago

Reply from American Home Shield

Hi D.M. I am sorry to hear that you feel you concerns were not addressed properly. We are here to take care of your repair needs. I would be happy to speak with you to see if I may assist with resolving the matter.

Jul. 6th, 2021

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Verified Customer

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Brian Jerman Colorado Springs, CO

While the HAS system retrieved my money before services were rendered, they did provide a full refund.

3 years ago

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Verified Customer

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Allison Ryan Cumming, GA

Customer service has been great and all claims have been addressed in timely manner.

3 years ago

Reply from American Home Shield

Hi Allison,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Anonymous Schenectady, NY

Customer service seems to be outsourced to people that can be difficult to understand. Also repairs are not timely at all. They are in their own timeframe.

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Sherrie Schlappy American Fork, UT

Easy to work with. Problem solved quickly. Personnel easy to understand and patient .

3 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Amber Fountain Wetumpka, AL

Extremely helpful when transitioning to a new home purchase with warranty, very timely service

3 years ago

Reply from American Home Shield

Hi Amber,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Carter Dacula, GA

Favorable experience and the issue was resolved without having to check on the issue that was occurring in my house

3 years ago

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Verified Customer

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Kenneth Seidelman Severna Park, MD

From website to filing and working through claims. Notably better than the others

3 years ago

Reply from American Home Shield

Hi Kenneth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Robert Fowler, CA

Great customer service, fast at getting the problem solved when something breaks down.

3 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Victoria Hield Louisville, KY

Have been waiting for issue to be resolved with our dishwasher since April. As customers we feel we just been pushed around and no one is trying to reach out and fix the problem. Very sad we have been customer for years.

3 years ago

Reply from American Home Shield

Hi Victoria,
I hate to hear about the delay in service experienced to have the dishwasher repaired. I would be glad to speak with you as I see a CIL has been offered to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Linda Dill Milton, FL

Have saved us lots of money. Washer broke, let us pick brand new one for no cost

3 years ago

Reply from American Home Shield

Hi Linda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 7th, 2021

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Verified Customer

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Shelia Green Slaughter, LA

I had a bad experience with people coming 6my house to repair my AC unit because it was getting cool and it wasn't getting hot in winter. Still not satisfied.

3 years ago

Reply from American Home Shield

Hi Shelia. I really hate to hear you are not satisfied with the repair for your air conditioning. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 20th, 2021

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Verified Customer

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Kathy Mills Memphis, TN

I like the company but it took a year to replace my fridge. And they go up every year on my monthly payments and service calls.,

3 years ago

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Verified Customer

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sandy sanchez Bakersfield, CA

I was able to use my warranty the following month after purchasing which saved me a TON of money.

3 years ago

Reply from American Home Shield

Hi Sandy. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in the coverage we offer.

Jul. 7th, 2021

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Verified Customer

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Olu Round Rock, TX

It was easy to make a claim, and they responded timely and in a professional manner.

3 years ago

Reply from American Home Shield

Hi Olu,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Barbara Arrington Syracuse, NY

It was very easy to get the service I required. The providers came quickly and were professional.

3 years ago

Reply from American Home Shield

Hi Barbara. Thank you for letting us know about your experiences with AHS. We do our very best to provide reliable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 7th, 2021

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Verified Customer

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Keisha Pittman North Las Vegas, NV

Lack of adequate Customer Service Representatives that are able to communicate effectively; while fees continue to increase.

3 years ago

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Verified Customer

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Angela Laurel, MD

Prompt service when I called. Serviceman was able to fix both issues in two visits. He had to get a part.

3 years ago

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Verified Customer

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marlene kelly Riverdale, GA

Always there for me. Always professional service and dependable on time serv[ce.

3 years ago

Reply from American Home Shield

Hi Marlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Debra Williams Baltimore, MD

poor customer service across the board, agents speaken other language than english, they cannot understand, ticket always incorrect when tec arrive at residence, co-pay should not be paid in advance.

3 years ago

Reply from American Home Shield

Hi Debra. Thank you for letting us know about your service experience. I really am sorry to hear that you have been disappointed with the service you are receiving. I would be most happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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Sandie Mcnaughton Tacoma, WA

They have been very prompt in taking care f my needs when it comes too serving my issue

3 years ago

Reply from American Home Shield

Hi Sandie. Thank you for your positive review. We are delighted that your repair issue was resolved so promptly. We value your opinion and welcome your feedback. Please continue to let us know how we are doing. Thank you for choosing AHS.

Jun. 29th, 2021

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Verified Customer

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Shawn Hansen Norfolk, VA

Response time. The initial company scheduled wouldn't answer the phone to schedule my visit. It took too long to get the repair visit scheduled.

3 years ago

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Verified Customer

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Sherry Gipson Fairfield, CT

Prompt service and professional. The service people are always courteous and reliable.

3 years ago

Reply from American Home Shield

Hi Sherry. Thank you for letting us know how pleased you are with the service you are receiving. We always want to provide you with a great experience. Your feeback helps us to work even harder to provide you with this same level of service for your next repair need.

Jun. 29th, 2021

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Verified Customer

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Sinclair Baltimore, MD

On time, precise, clean. Fast response to request and include a early time frame for service

3 years ago

Reply from American Home Shield

Thank you, Sinclair. We appreciate you letting us know how your repair experience was. We always want to provide you with fast and reliable service. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Stacey L Fagundes Hanford, CA

fast service gets the job done quick was simple to use online didn't even have to call.

3 years ago

Reply from American Home Shield

Hi Stacey. Thank you for taking time to rate your experience. I am so happy to hear you were able to use the website to request service and that the job was taken care of quickly. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jun. 29th, 2021

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Verified Customer

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Stephan Ware Atlanta, GA

Awesome timely service. I have received an excellent service for very little money.

3 years ago

Reply from American Home Shield

Hi Stephen. It is so great to hear that you are finding the value in your AHS coverage. We hope that you continue to enjoy the coverage we provide. We look forward to taking care of your repairs again in the future.

Jun. 29th, 2021

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Verified Customer

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Stephen Loski San Angelo, TX

Their service is good but if parts are required you have to wait, which is miserable when your AC is broken in summer

3 years ago

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Verified Customer

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Zachary Burch Brookline Station, MO

Very dishonest company. Don't expect them to cover hardly anything, because even if the item is listed, they only cover specific parts of it. Save the money and hire repair technicians yourself.

3 years ago

Reply from American Home Shield

Hi Zachary. We are sorry to hear you were disappointed with your AHS repair experience. We are here to address your concerns. I would be happy to speak with you further regardin this issue.

Jun. 29th, 2021

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Verified Customer

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Laura Causgrove Horn Lake, MS

We have always had quick and efficient service from all projects needing to be done.

3 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Linda M Pulliam Saint Simons Island, GA

I was given a dispatch number but when I called Whirlpool they could not help me and referred me back to you. I feel I am getting the runaround and would like more help.

3 years ago

Reply from American Home Shield

Hi Linda,
I am sorry to hear about your American Home Shield experience to have the whirpool issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Lisa Banks Henderson, NV

They are always very prompt in dealing with any issues brought up and always follow up

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Lisa Freeman Fairhope, AL

They have great customer service and have handled service calls professionally & promptly.

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Lucas Ponce Abilene, TX

Prompt service. Great customer service. I am able to get solid help with my issues.

3 years ago

Reply from American Home Shield

Hi Lucas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Marcos Malucelli Fort Mill, SC

Easy and fair. The contractors are very professional and efficient. Highly recommend it.

3 years ago

Reply from American Home Shield

Hi Marcos,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Mark Foster Sanford, NC

To date I have had 4 claims and each has been handled with professionalism and courtesy.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Matthew Webman Ocala, FL

They do their best to meet your needs. Its a smart option to get when you purchase your home.

3 years ago

Reply from American Home Shield

Hi Matthew,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Melvin J Thomas Missouri City, TX

They provide great service, and it easy to contact them to get a Service Technician.

3 years ago

Reply from American Home Shield

Hi Melvin,
Thank you for taking the time to provide a rating, your opinion which is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Michael C. Nunnally Lansing, IL

Because my out of pocket was enormous I paid for the water heater myself I paid 75 dollars to home shield and 500 to contractors I don't see how this helped me

3 years ago

Reply from American Home Shield

Hi Michael,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Murtaza Husain San Ramon, CA

service was good and i am happy with the services that have been provided so far

3 years ago

Reply from American Home Shield

Thank you Murtaza. We are so pleased to hear you are happy with the service we are providing. We hope that you contine to use and find the value in your home warranty coverage.

Jun. 30th, 2021

American Home Shield Reviews