star star star star star

D. Stewart

they were a little slow but it could be because of the virus quick response on original appointment but hard to contact customer service afterwords.final results are always satisfactory

4 years ago

Reply from American Home Shield

Hi D. Stewart,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Sheila Person

They are dependable and very good. I had very good dealings with them. When I h azzz very an issue they make sure that they send a reputable company who's service reps are friendly, courteous and on time.

4 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star

Denise

I havenâ€™t had any other home warranty so I donâ€™t have anything to compare it to, but itâ€™s reassuring to know that if something goes wrong I can call someone and they will come out and fix/replace it.

4 years ago

Reply from American Home Shield

Hi Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star_border star_border star_border

Luis Parreira Houston, TX

I've called AHS for 4 different appliances. 1 appliance (AC) things went ok. The other 3 have resulted in multiple visits without a good result. The kitchen faucet had almost no water coming out but the water line feeding it was fine. AHS refused to fix the faucet because they don't fix water pressure issues. I had to go get a new faucet and install it myself. The fridge issues have resulted in multiple visits always for with same outcome. Fridge works well for 2 months and the issue comes back. The technician was always straightforward with me (that it isn't a permanent solution) but I can't get a different answer from AHS besides pay 75 dollars again and have a fridge for another 2 months. The last appliance to not be fixed is the water heater. Twice I've had technicians come over to just (reset the water heater and call it a day) which I have done myself multiple times, but this fix is obviously not permanent. The last time I complained a little more and I was told the unit needs to be descaled and to do that, they would need plumbing changes and AHS didn't cover that (over $900) and here we are (I'm not sure they are wrong). The bottom line is: you get AHS for convenience, peace of mind and to be protected from unexpected expenses, it just doesn't deliver.

4 years ago

Reply from American Home Shield

Hi Luis,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2020

star star star star star

Charles Gray Atlanta, GA

Been having an issue with my A/C unit leaking Freon. AHS sent out a company they found the leak, my unit needed to be replaced. AHS replaces the unit with no issues. Glad I had them to cover a major expense.

4 years ago

Reply from American Home Shield

Hi Charles,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

star star star star star

S.Harbin Mobile, AL

They offer maintenance and service on many things. Makes me feel comfortable knowing that if I have a problem, they'll more than likely have a qualified technician ready to check or fix anything i may have issues with.

4 years ago

Reply from American Home Shield

Hi S. Harbin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2020

star star star star_border star_border

Thres Bennett Flower Mound, TX

Minor issues are resolved quickly but anything that takes the course of a few weeks there is not great follow up. I’ve been on hold over 6 hours total in 2 days just to speak to someone about my issues. Was hung up as well which caused me to start over. Also the assigned contractor for my service was absolutely terrible. Diagnosed wrong 4 times and extremely rude.

4 years ago

Reply from American Home Shield

Hi Thres,
I would be glad to speak with you and discuss your experience and the hold times to speak with a representative. .

Jun. 13th, 2020

star star star_border star_border star_border

G Miller Norman, OK

we were introduced to AHS when we purchased our house in 1993 and the seller provided a year policy. At that point, we'd never heard of such insurance. It seemed like a good idea, and it was quite reasonable, so we renewed it the following year and have don so annually every since. The first few times we needed to call on AHS they were supportive, responsive, and followed through as one would envision should be done. Over the intervening years, the price has increased significantly but more importantly, the ability to get a satisfactory response, not with the companies with which they contract to provide service, but with AHS itself. It has become more adversarial with AHS throwing up barriers and placing ever more limitations on the coverage ( which, of course, is probably somewhere in the fine print but not what one envisions when considering such coverage). Just placing the call starts the gastric juices flowing. And, by the way, talking to a human is virtually impossible. Not my idea of customer service.

4 years ago

Reply from American Home Shield

Hi G,
We hate to hear about your overall AHS experience and the changes experiences with your coverage. We would be glad to speak with you and get the issues resolved.

Jun. 11th, 2020

star star star_border star_border star_border

Lupe Mora ,

I have been with AHS for 3 yrs, never used them till now. My air conditioner was not working when i got home. The temperature in my house was 88 degree. I called them and spent 2 hrs on the phone with them, that is, after I had to wait 35mins before I could get someone to assist me. The rep gives me the phone number to a company, I called them. they were not contracted with AHS. I had to call AHS AGAIN and wait AGAIN till someone could assist me. They could not find a company to come out and take care of my problem. He told me someone would get back to me. I finally found a company that serviced 24hrs (which is what AHS advertise and don't comply) I called them. He was at my home in 1hr and fixed the problem. Bottom line, I'm cancelling my account with AHS. I paid AHS for the month of June and I had to pay the company for fixing my air. NEVER will I do business with AHS again nor do i remomment it.

4 years ago

Reply from American Home Shield

Hi Lupe,
Thank you for sharing your experience. I would be glad to speak with you regarding the AC repairs.

Jun. 5th, 2020

star star star_border star_border star_border

Stephen Meadows Wetumpka, AL

Repairman advised fridge was not repairable on 5.26.20. Told me AHS would contact me in 24-48 hours with replacement options. I called on 5.27 (on hold 55 minutes to be told by LaQueensia it had been switched to the Replacement Unit) and told someone would be in touch with me. I called back on 5.29 & talked to a woman named Earl after 50 minutes of being on hold. She transferred me to the department & gave me the # in case we got disconnected. 45 minutes after she transferred, I was fed up with the on-hold music & hung up. No resolution & lots of wasted time, AHS!! I have been without my fridge since May 12th ..... one very unhappy AHS customer ---- & don't even use the "C virus" excuse!!!!!

4 years ago

Reply from American Home Shield

Hi Stephen,
Hi Bo,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you.

Jun. 7th, 2020

star star star star star

WES@MSTN.BIZ Payson, AZ

When you have an air conditioning problem in Arizona in May, it is a real problem. AHS sent Wild West Mechanical out to fix it, and I could not have been more pleased with the service provider and his professionalism.

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 1st, 2020

star star star star star_border

Lisa Miller Lewisville, TX

I called AHS because my dryer was not working. The technician first came out and replaced a fuse. A second trip was needed to replace the heating unit. AHS took care of everything. Very happy with the service, response time and fixing the issue. I didn't have to pay $75 for each visit.

4 years ago

Reply from American Home Shield

Good morning Lisa, I am pleased to hear about your most recent experience to have the dryer repaired by American Home Shield! I hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

star star star_border star_border star_border

Rs Beckerle Artesia, NM

I put in a work order for AC not working. Contractor came out and coil had pinhole leaks. $500 to me $ 1600 to them. AHS called contractor and said NO. Replace unit $700 to them 7 modifications not covered $1900 for me! I called both AHS would not repair covered coil because new unit cheaper for them. I have been with AHS 25 years, never a problem ,always prompt with repairs small and large. After 2 days and hours on the phone with them to just fix the coil as covered, all they cared about was their cost and not me their customer. Conclusion is 2nd opinion on AC . I am so upset with AHS, that they have changed to using my money to protect them now more than me their customer. I probably will get the same results With 2nd opinion because it saves them money and cost me quad triple. Watch out they will do what’s best for them not you. This company does not have the same principles as they had in the past when they were a smaller company. Me ,my family $ and friends are looking at other companies. Very sad

4 years ago

Reply from American Home Shield

Hi Rs,
I hate to hear about your less than satisfactory experience to have the AC system repaired and the non covered cost. I would be glad to speak with you and assist to get the issues resolved.

May. 12th, 2020

star star star star star

bonita lay Stuart, FL

American Home Shield scheduled me as fast as they could considering the Covid virus. They gave me a great technician. He was professional, fixed my dryer.. maintained the distance. It was great. Thanks B. Lay

4 years ago

Reply from American Home Shield

Hi Bonita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 11th, 2020

star star star star star

Samuel Stewart Wichita, KS

American Home Shield made it very easy to arrange service for our plumbing issue. The service representative from On-Time Plumbing was very professional and fast on resolving the issue.

4 years ago

Reply from American Home Shield

Hi Samuel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

star star star_border star_border star_border

mrssgt idjetsq Weed, CA

My husband is a disabled vet and can not fix the things that come up. We have had AHS for several years and have used service a couple times for a washer repair in the home we live in and appointments were very slow but I understand since we live in a very small town. The washer kept breaking down and I finally just bought a new one didn't want to wait to have them replace that same part again. Our rental house is 8 hours North and have had service once that still took several days to but finally repair was completed than last year had the sewer pump malfucntionand after many phone calls, service calls from three different companies and 5 weeks of renters not able to use water in the house. I ended up with a $3000 bill and AHS deciding that they wouldn't cover anything outside the foundation. All the houses in that area of DuPont WA have sewer pumps. I have also let all the HOA's, property managers and Realtors, know that AHS does not cover these repairs. I am looking for an alternative company to take care of houses.

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your less than satisfactory experience to have the washer and sewer pump repaired. I would be glad to speak with you and discuss the repair cost.

Apr. 27th, 2020

star star star_border star_border star_border

JANICE ELLISON Lake Havasu City, AZ

In 100 degree weather our air condition compressor for our master bedroom , located on second story, went out. The unit ceased. AHS responded by assigning a contractor in a different city, over an hour and a half away, and I could not reach by phone. Kept getting answering service. I complained and said my husband is not in good health, need asap service. They assigned the call to a local provider but failed to tell me. The original contractor came from out of town, confirmed the unit has ceased and told me to call AHS to see if they will expedite dute to hot weather and ill health. AMERICAN HOME SHIELD WILL NOT ALLOW A CONTRACTOR TO PROVIDE REPLACEMENT. THEY ORDER IT AND SEND IT FROM GOD KNOW WHERE. NOW I LEARN THAT IT WILL BE 5 - 8 BUSINESS DAYS TO GET SERVICE. WE WILL HAVE TO SLEEP IN A HOTEL BECAUSE HUSBAND CAN NOT TAKE THAT HEAT. THEY REALLY DON'T CARE. IT IS WHAT IT IS. MEANWHILE MY NEIGHBOR HAD HIS UNIT GO DOWN AND OLD REPUBLIC REPLACED IT WITHIN TWO DAYS.

4 years ago

Reply from American Home Shield

Hi Janice,
I hate to hear about your less than satisfactory experience to have the air conditioner repaired. I would be glad to speak with you and discuss the repair.

Apr. 24th, 2020

star star star star star

Andre Sullivan Newport News, VA

I filed my first claim online because my water stopped getting hot on Easter Sunday. The steps for filing, payment and having the tech. repair my hot water heater all flowed seamlessly. I am very pleased with the service.

4 years ago

Reply from American Home Shield

Hi Andre,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

star star star star star

Cory Malecki Oshkosh, WI

Filed a claim and within a day I had a contractor and within a week it was fixed. I only had to make the one contact and the ball was rolling. Quick and Easy. I would definitely recommend them to anyone with a home!

4 years ago

Reply from American Home Shield

Good morning Cory,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 16th, 2020

star star star star star

joe irvin Gloucester, VA

Flexible and timely fixing issues are great. Things to improve on is coving more on air-conditioning repairs and Freon , 10$ does not help at all, covering more on hot water heater repair and parts.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 16th, 2020

star star star star star

Solomon Raquepo Euless, TX

AHS has been very responsive with our requests / needs although we have some workmanship issues with one of their contractor (Lone Star Water Services of TX). Overall we had a good experience with American Home Shield.

4 years ago

Reply from American Home Shield

Hi Solomon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 6th, 2020

star star star star star

Rosalinda Valenti

Hopefully it's a 5! Because of the overall coverage and customer service. HSA has always been a 5 in my book!! I've been very happy with my coverage and plan to continue to be an HSA client.

4 years ago

Reply from American Home Shield

Hi Rosalinda,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right.

Mar. 24th, 2020

star star star star star_border

Frankie C. Benavente Benicia, CA

We had our garage door opener go out, one of the preloaded springs broke, Unbeknownst to us those springs aren't covered under our policy. I wished they could've subtracted the $75 initial call fee from the overall bill. Other than that the service call was quick and prompt and had our door running like new.

4 years ago

Reply from American Home Shield

Good afternoon Frankie,
Thank you for the 5-stars! Hope you continue to have a wonderful American Home Shield experience.

Mar. 30th, 2020

star star star star star_border

Barbara Scott Merced, CA

I like that the call was acted upon the day I called. I did like being told when he walked in that if it was a manufacturer's defect, it would not be covered. How am I to know, before I commit $100 that the problem I am reporting is a manufacturer's defect? Especially if the appliance is over a year old.

4 years ago

Reply from American Home Shield

Hi Barbara,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 19th, 2020

star star star star star

Penny Ott Waco, TX

I had them come out to my home a few times now and both times they sent out good and fast people to get the job done and AHS has been good about covering everything that they said they would. I'm so glad I have them

4 years ago

Reply from American Home Shield

Hi Penny,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 18th, 2020

star star star star star

Christina Martinez Henderson, NV

I can’t express my gratitude enough on how happy I am with AHS!!! They have been a lifesaver for as many appliances they cover and help they have given me with my home. Thank you so much AHS!!!!

4 years ago

Reply from American Home Shield

Hi Christina,
It was a pleasure to read your feedback about your American Home Shield experience and the coverage we provide our customers. I hope continue to enjoy your experience.

Feb. 25th, 2020

star star star star_border star_border

James Lawrence Shelby, OH

I James Lawrence have been a customer for about 4 yrs. I aiso have auto withdraw out of my checking account. It was do to come out on the 2nd of every month. In febuary. Witch happened to be on sunday. They called me on Monday wanting there money. They wanted my to come up with account to be payed. Iask him to go over my accout again. I got frustrated with the person . He than went bank over my account again seeing that it was do to come out before midnite.They had told me they dropped the ball. I intern canceled my partnership ahs

4 years ago

Reply from American Home Shield

Hi James, Your concerns regarding your most recent customer service experience. I would be glad to speak with you and discuss the issue which resulted in you cancelling.

Feb. 25th, 2020

star star star star star

Erin Ryan New Castle, CO

Love your service! I sleep better at night knowing so much of my home is covered by my warranty. When I place requests I get great service providers and only pay my deductible. I refuse to be without your warranty.

4 years ago

Reply from American Home Shield

Hi Erin,
I would like to thank you for providing American Home Shield with such positive feedback about your overall experience. It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 6th, 2020

star star star star_border star_border

Lynn Berryessa Azusa, CA

The company is very quick in their response to the customers problem, but the referred to companies do not have good reviews....in my experience. Which is why only 3 stars. But the latest problem I had (microwave totally dead) was fixed by a wonderful technician from a company that had bad reviews. I took a chance (it was the week before Thanksgiving and I was hosting) and it could have turned out better. Major problems with the over the stove GE microwave. But the technician, Serge was fabulous. He had new parts ordered and installed in 2 days!

4 years ago

Reply from American Home Shield

Hi Lynn,
We are pleased to hear about your experience and the turn around time that Serge completed the repair in. I hope you continue to enjoy AHS and the coverage we provide!

Feb. 4th, 2020

star star star_border star_border star_border

lori l chamberlain Carmel, IN

I had American Home Shield coverage forover 6 years. At the beginning, it was ok. But my last 2 experiences were horrible. we had a furnace failure in freezing temperatures. When I filed my claim, the soonest someone could come out was 3 days later! I called an spoke to a rep who just would not understand that having no heat in freezing weather is going to cause pipes to freeze and I will have much bigger issues than just no heat. She did NOT offer me expedited service (which I later discovered would have been approved for my situation by the Retention Dept). I spent HOURS with AHS on the phone with incompetent reps, who had no understanding of house systems and leaving me frustrated out of my mind. In the end, I had to hire my own company to fix the problem. The last issue was with the quality of the professional they sent out to fix a plumbing leak. I had a leak coming from the sewer ejection pump in our basement. This time, the AHS reps were fine and placed my order as expedited. They found a plumber who said he would come out that same night. He did not show up until 11 AM the next morning, and never communicated this. When he did come, he didn't examine anything and said we needed an all new sewer ejection pump and we weren't covered and left promptly. I called AHS and was assured we were covered. Long story short, this plumber was horrible and it turned out to be a very simple fix in the pipe leading to the sewer ejection pump. The problem wasn't fixed until 50 hours after I filed my claim (he showed up at almost 9 PM, after saying 6 PM). It caused me so much unnecessary stress and I had to shop vac the water out of my basement for nearly 2 days. I decided it's just easier not to deal with AHS anymore.

4 years ago

Reply from American Home Shield

Hi Lori,
Your patronage to AHS is more than appreciated for the past 6 years. I would be glad to speak with you and discuss the past two experiences.

Jan. 30th, 2020

star star star star star_border

rosetheprof1 Spokane, WA

When AHS had a company on file in my area, the repair process was quick and satisfying. When AHS did not have a company on file for a different repair I needed, I had to find my own contractor and get reimbursed by AHS. Finding the contractor was easy, but getting acknowledgement and reimbursement from AHS was tedious and over-long.

4 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 27th, 2020

star star star_border star_border star_border

B. Allen Hampton, VA

I've been with American Home Shield since 2006. I've had a few service requests with them over the years. The majority of the time, everything from the timeless of the request to completion have gone smoothly. When my family and friends ask which home warranty company is good, I always recommend them (a lot of them have purchased their own home warranty. Last December, I put in a request for service on the 19th, it was fixed the next day (kudos for that). This past Monday (1/20), the heater went out again. I called today (yesterday was a holiday) to get a recall sent out I was told that my time to recall expired yesterday and would have to submit a new service request and pay the service fee again. To be honest if it was three months later, I would not have a problem doing resubmitting the request. I do have a problem when it's only been 31 days and they said there is nothing they can do about it because the computer won't let them put in a recall notice after 30 days. I think a 30 day repair on labor is ridiculous. It should be at least 60 days especially since they have been repairing the same heater for a number of years. If my elderly mother wasn't living with me, I would not resubmit the request.

4 years ago

Reply from American Home Shield

Hi B.Allen,
Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you and explain the 60 day recall period that AHS guarantees on every service request.

Jan. 22nd, 2020

star star star_border star_border star_border

Liliana Mauro Palmdale, CA

We have had American Home Shield for the past six years on our previous home and only had two service calls with them. We purchased a home on 11/27/19 and moved in on. December second. American Home Shield lost the check from escrow for the year coverage and could not get service for the sewer stoppage when I needed it.Nor was able to get the home re-keyed so I had to spend out of pocket $180.00 . When my escrow company called them and provided them with a copy of the paid check I was able to get a contractor who only diagnosed the problem but did not clear the sewer and said it would cost 2,800 to 3,400 to replace the pipe. I then called another plumber and did not need the pipe replaced. He cleared it for much less. Then I had to call because the microwave blew up . It took the contractor over a month to fix. AHS refuses to replace the microwave . The technician also checked my cooktop that had non operating knobs and although it initially when I moved it had a small chip on the side, it cracked once I turned on the stove with te heat. Again AHS, refused to fix the glass top or the knobs!! This top is cracked and the glass is very unsafe for my grandchildren so again I now have to spend over $2,000 including installation ! Because it is a safety issue. NO I am not satisfied with AHS at all and when the contract is over I will go with another company

4 years ago

Reply from American Home Shield

Hi Liliana,
Thank you providing American Home Shield with feedback about your most recent experience to have the pipes repaired. I can understand your frustration with the non covered and would be glad to speak with you and get the issues resolved.

Jan. 20th, 2020

star star star_border star_border star_border

Arlyn Trauernicht Henderson, NV

You guys have cost me probably over a $1000. dollars . I have paid you way more than I have benefited out of you. You send the lowest class of vendors. Had a Bulgarian (working out of the back of his car) come out and fix my washing machine he ruined the agitator instead of messing with you guys I went and bought a new one. Had a fly by night work on my micro wave and you guys called me so much as a liar for taking parts out of it and I didn't even know where it was so you denied my claim. Had to buy a new microwave because of your sub-standard contractors. As much as we pay you we should never have to pay a service fee and we should be able to pick a contractor we trust.

4 years ago

Reply from American Home Shield

Hi Arlyn,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved with the items you replaced.

Jan. 8th, 2020

star star star star star_border

Douglas Smith Fredericksburg, VA

It was easy to submit a claim. Would be nice if AHS gave me a call to explain what is and what isn't covered after the contractor comes out to assess the situation. Had two experiences lately where there contractor had to tell me what AHS would do and was shocked when I told them AHS hadn't called. But the coverage is very good.

4 years ago

Reply from American Home Shield

Hi Douglas,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

star star star star star

Marianne Nichols Temple, TX

Very pleased with the service rendered from American Home Shield. I will definitely continue to use the services. The employees are prompt, courteous, efficient, and very capable.

4 years ago

Reply from American Home Shield

Hi Marianne,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

star star star star star

John P Austin, TX

Outstanding service. Prompt response and problem fixed. The dryer must be 20 years old. So I was a pleasantly surprised that the defective part could be found and installed.

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

star star star star star

Joni Dallas, TX

Kevin, from AAUSAir came out within 24 hours of my reaching out to AHS and diagnosed the problem immediately. He has beenm to our house before for a different problem and he is amazing!

4 years ago

Reply from American Home Shield

Hi Joni,
Your feedback about the HVAC contractor is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 19th, 2019

star star star star star

DJester East Bend, NC

My experiences with American Home Shield has been nothing but great! They have helped me through any problem I have had with appliances. All my experiences have been positive and taken care of in a professional manner.

4 years ago

Reply from American Home Shield

Hi DJester,
Your feedback about the appliance repairs are more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 19th, 2019

star star star star star

Kari P. Austin, TX

Having American Home Shield is well worth it. Great peace of mind knowing we’re covered if anything breaks. We always receive immediate service - hassle free. Their contractors are top notch!

4 years ago

Reply from American Home Shield

Hi Kari,
Thank you for sharing your feedback about American Home Shield and the great customer service we provide. It is our goal to ease the hassle of home repairs.

Dec. 19th, 2019

star star star star star

Saundra Case Sandy, TX

I have had AHS for years and feel very satisfied with the service I receive from them. If something goes wrong in my house, I know all I have to do is give them a call and it will be taken care of in a timely manner.

4 years ago

Reply from American Home Shield

Hi Saundra,
Your patronage is more than appreciated! I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

star star star star star

Edith Cleveland, OH

Great Service from Fazio Plumbing. The plumber was timely, knowledgeable and completed all of the work at the first appointment. Normally, it takes at least 2 visits to complete the work.

4 years ago

Reply from American Home Shield

Hi Edith,
Your feedback about Fazio Plumbing is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 13th, 2019

star star star star star

Tammy E. Peoria, AZ

Every experience I have had with American Home Shield has been positive compared to other warranty companies I have used in the past. They have been prompt, courteous and eager to help with all of my needs.

4 years ago

Reply from American Home Shield

Hi Tammy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 12th, 2019

star star star star star

Gayle Ybarra-Rodriguez Glendale, AZ

American Home Shield did a wonderful job in scheduling and dispatching Iceman Heating and Cooling to fix my gas furnace. It was all taken care of in a timely manner, which I greatly appreciate.

4 years ago

Reply from American Home Shield

Hi Gayle,
Your positive words are more than appreciated. I hope you continue to enjoy your American Home Shield experience and the contractors we provide!

Dec. 11th, 2019

star star star star star

Letty San Antonio, TX

I have had several calls to AHS on different occasions and I want to say that there has not been a time that my issues haven't been resolved. The company's they use are very knowledgeable on their repair issues.

4 years ago

Reply from American Home Shield

Good afternoon Letty,
I am glad to hear about the service requests that were completed. I hope you continue to enjoy AHS and the service we provide.

Dec. 3rd, 2019

star star star star star

Tad Ishihara Stockton, CA

We needed some electrical work in a bathroom. The electrician contracted by AHS came to our house as scheduled. The electrician, John A diagnosed the problems immediately and repaired them within 30 min.

4 years ago

Reply from American Home Shield

Hi Tad,
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy a great service experience with the contractors we provide!

Nov. 27th, 2019

star star star star star

Michael & Lesley Tietgen Altamonte Springs, FL

My range that still looks brand new was not able to be repaired. So American Home Shield replaced it with a new one that is almost exactly the same as my other one. I am very, very happy with it. Thank you.

4 years ago

Reply from American Home Shield

Hi Michael & Lesley,
We are glad to hear about your AHS experience and the service that our contractor provided. I hope you continue to enjoy!

Nov. 26th, 2019

star star star star star

Carlos moreno Stuart, FL

You call or do claim on line they send out A request to the company's they have But it's a process they don't fix it unless The item goes out again then they resend same company

4 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.

Nov. 26th, 2019

star star star star star

Lee Smyrna, GA

The Technician was on time and courteous. I explained what my issue was and he knew exactly how to fix my heating problem. I now have heat and it cost me less than I had anticipated!

4 years ago

Reply from American Home Shield

Hi Lee,
I am glad to hear about your most recent American Home Shield claim and the heater that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 21st, 2019

star star star star star

John Fort Worth, TX

Hello, I have been with American Home Shield for about 10 years. I have always receive excellent service and quick repairs on a timely basis. This coverage is well worth the money.

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage for the past 10 years is more than appreciated and I hope you continue to have more good experiences!

Nov. 21st, 2019

American Home Shield Reviews