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PAMELA Frisco, TX

We love America Home Shield. Their online service is so easy to use. We had one experience where we used one of the specials for carpet cleaning that was awful, so be careful about the specials, but otherwise AHS is amazing.

1 year ago

Reply from American Home Shield

Pamela, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jan. 18th, 2023

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KENT Falmouth, KY

We have had American Home Shield for many years. In our opinion they are the absolute best warranty company. They are easy to work with and provide prompt and quality service.

1 year ago

Reply from American Home Shield

Kent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2023

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ANNAMARIE Chicago, IL

I think it's ok. When we started we had a monthly rate and every year you have gone up considerably we are at a high monthly rate. I do not understand how you go up a lot monthly ever year. I have spoken very highly of American Home Shield to many people who talk it down, I have gotten people to change their minds and given the company a chance, now I feel like a fool. the last two years I have not talked this company up or suggested anyone to use it. if this is how you do business I thin its terrible. our monthly rate has gone up almost $75. additional dollars from where we started. so I'm thinking that's how you make your money. keeping fingers crossed going to watch what happens.

1 year ago

Reply from American Home Shield

Annamarie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 12th, 2023

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PAULETTE

i’ve been a customer for over a decade. 1. i don’t care for the fact that you can’t request a preferred vendor based on past experiences; 2. not enough items are covered; 3. when replacing an appliance, AHS leans towards the least expensive instead of matching as many specs as possible; 4. customer service specialists don’t always understand. my last claim was denied and it took too much of my effort to get my deductible refunded.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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francine Baker Chicago, IL

It's a good warranty to have . You have to lay $100 for any service visit. I found my most recent interactio a little difficult because I could not reach a live person. They deal with a variety of service vendors so you're not always receiving service from the same vendor which I would prefer. Appointment scheduling is not bad.

1 year ago

Reply from American Home Shield

Francine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Michael Thompson Jacksonville, TX

1 year ago

Reply from American Home Shield

Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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JASON Odenton, MD

Your system took my credit card information over the phone and has to accept before I can get service for a claim. I get an email today for service I had completed the week of Christmas stating I owe $100 and that it was due January 8th. That was two days late. Have no clue why I am getting this so late but have no clue why the prompt when calling in takes my credit card info and approves when I called in before christmas. Service was done December 26th. You need to get. A need to get a better system. When I called to get the $100 paid today, I was told they will unfreeze my account. So my account was frozen for a system you use that is faulty. Jason

1 year ago

Reply from American Home Shield

Jason,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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JAMES Banning, CA

In the short time I was with AHS my fee was raised twice. The last raise was substantially more then reasonable. $62.99 total. I was told it was because the contractors raised their fees. I had to change home warranty Companies because of the fee increase.

1 year ago

Reply from American Home Shield

James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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William Quismorio Pittsburg, CA

She did a great job helping me! I told her I needed a plumber right away because there was an active leak. She called the plumber herself to make sure I got an appointment the same day! Thanks a lot!

1 year ago

Reply from American Home Shield

William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Celine Benoit Austin, TX

I like that I can get really prompt service when I use their website. Within a few minutes of putting in a request I get the name and phone number of the contractor that will do the job and told that the company will call me within 24 hours of a business day and if i haven't heard from them in 24 hours, I am to call them.

1 year ago

Reply from American Home Shield

Celine, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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GeorgieMom Portland, OR

When my policy renewed, it was significantly higher than the prior year and I called to cancel. I was offered a retention incentive that reduced my overall annual expense to the same amount as the prior year. However, I just checked my account and none of the promised adjustments were made; the most recently payment is still the same, higher amount. I liked my service until this issue came up. I am now considering cancelling my policy. I hope I can get it resolved soon but it will take more time out of my day to connect with customer service, which is very annoying.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Ann Rollins Raeford, NC

Able to take care of problems in the house. The last company came and looked at heat but did not leave any paperwork. I was at work and my mother was here. All I was told was something needed to be cleaned. Would like their report,

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 5th, 2023

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Mary Tate Hampton, VA

I gave AS stars because of the ease of using their website to schedule service and the follow-up emails and texts to inform the customer of the process and next steps of the service request.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 29th, 2022

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DON Dallas, TX

We are in a rural area with limited service providers. When we need service we may have to wait a week or more before your service people can come to our area. Then we wait a week or more for ordered parts. It’s too slow of a response. Then if a the repair doesn’t work and a part isn’t available you want to rebuild a part. Again this is a huge inconvenience for people in rural areas. It could be a month before the appliance is fixed. Not acceptable. All of that to avoid replacing an already aging appliance.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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SCOTT West Roxbury, MA

I’ve used American Home Shield for a few years now, and have been very satisfied with the responsiveness of the company and the quality of the service professionals sent to correct issues.

1 year ago

Reply from American Home Shield

Hi Scott, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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John Trowbridge TX

Way too many plumbing issues where American Home Shield does not cover the problem. You’re then out $75.00, with a plumber asking you for 2 to 3 hundred dollars. Then you’re stuck - if you decide to get another plumber, it’s $140.00 for a house call, plus repair costs. I’ve had AHS deny a plumbing claim for a toilet repair because the plumber said there was minor rust in the tank. All toilets have minor rust, in a porcelain tank.

1 year ago

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Amy Friedman Ballwin, MO

So far so good. The people sent by AHS to do requested work are professional and capable, and get the job done. My one small beef is that I wish I could be contacted more quickly. A garage door co. was supposed to be open 24/7, but did not call me until the weekend was done, even though I had called in the problem on a Saturday morning.

1 year ago

Reply from American Home Shield

Hi Amy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Ali Homa Santa Rosa, CA

The response from assigned contractors is great. The contractors are professional and doing fast job. The only issue I can see there is no coordination from Home Shield. They wait until they receive work done by contractors where they do not communicate with the home owner.

1 year ago

Reply from American Home Shield

Hi Ali, We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Julia Bell Johnson City, TN

Everything was straightforward and transparent, and my problem was quickly resolved without any need to spend time researching, calling around, and comparing quotes. Huge time saver, stress saver, and cash saver!

1 year ago

Reply from American Home Shield

Hi Julia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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Monique Estrill Alpharetta, GA

Truthfully, the customer service sucked the first two times I attempted to call in the middle of winter. I was told that 36° is not cold enough for me to have an emergency call when there is kids in the home. The empathy from the customer service sucked. I had requested a manager, and I was ridiculed for even requesting one. In regards to the contract if I know or knew what I know now I probably would’ve never done it.

1 year ago

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Elaine Washington, PA

SO FAR AS FAR AS i AM CONCERNED THEY ARE THE BEST HONE WARRANTIES AROUND AND THEY ARE BACKED BY BETTER BUSINESS BUREAU YOU CAN SUBMIT A CLAIM ON-LINE AND THEY BACK UP THEIR SERVICE

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Gina Donofrio

Wow! American Home Shield Customer Service is very helpful and knowledgeable. The Sales Rep was both kind and also knowledgeable. It made for the sale to be an easy one. When our refrigerator broke, the repair process was completed in an efficient time.

1 year ago Edited October 6, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 6th, 2022

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Michele Robinson Las Vegas, NV

I have been with AHS for years and this was the worst experience yet. On 9/20/22 made appointment for my A/C not cooling. On 9/22/22 Doctor Cool showed up at 5pm. He said it was a relay, however my A/C was making a very loud metal noise in my indoor vent. He ordered only a reply part so came on 9/24. This technician identified 3 other parts Blow Motor etc. The office called and said they have to fax AHS because as of Jan'22 the parts have to be purchased from their vendor and shipped to them. I live in Las Vegas and it was 98 with inside temp 89. I am 70 and this was so hot I had to sleep with a spray bottle. I have ceiling and floor fans. The parts came in but still had to wait until Oct 1st for the technician to replace them this was now 12 days. Customer service horrible, I called 4 times 2 of which I was left hanging on phone for 20 min. Still can't get direct answer why parts can't be purchased locally like they were in the past. Michele Robinson

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 4th, 2022

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Kimberly Brown Dothan, AL

I had an issue. American Home Shield had a company send a tech out to take care of it. The issue persisted after the initial visit and the second visit was still covered from the first.

2 years ago

Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Michelle Herrera Honolulu, HI

Once I was eligible, I scheduled a service to have my furnace inspected. I received a call that very same day from the service company and they were at my house within two hours! Great service!!

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Keri Dolan Chicago, IL

I obtained a policy with American Home Shield almost a year ago. I have friends and family that have policies and they rave about them! My AC went out the only thing it needed was coolant which is the only thing that’s not covered. My husband hasn’t worked in well over a year. I obtaind this policy so that in the event anything did happen we would be covered and we weren’t. I still have the policy. I pray to have better experiences in the future if/when need be.

2 years ago

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BARBARA Eufaula, OK

I like the courteous manner in which the customer service people handle the phone calls. The wait is not outrageous and more times than not, my solution is easily taken care of.

2 years ago

Reply from American Home Shield

Hi Barbara, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Dana Jenkins Laplace, LA

AHS is a great company and has been a part of our lives for over 10 years. The customer service department is great like Christiana and Honey, the escalation department, etc. I believe they are awesome!!!!!

2 years ago

Reply from American Home Shield

Hi Dana, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Tom Canoga Park, CA

We requested a dishwasher repair on Mar 22. It has been eleven weeks and we still do not have a working unit. Six techs from two different contractors have seen the machine and today a third contractor was assigned. No one can fix it, but AHS refuses to throw in the towel and offer a replacement. Setting aside the countless hours lost to appointments, how much patience is expected of us customers? This prolongation strategy cannot be cost effective for AHS either. Is anybody minding the store? We had another experience where an AHS plumber offered to fix a leak for $7K over and above the AHS allowance. We found a licensed contractor locally who proposed an effective alternative for only $2K, and his solution avoided another minimum $10K in fixture and flooring replacements! And I'm supposed to trust these guys!

2 years ago

Reply from American Home Shield

Hi Tom, Thank you for sharing your feedback about your most recent AHS experience and the dishwasher repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 1st, 2022

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VIRGINA Glendale, SC

I like the service and being a homeowner of 1 there are some repairs I cannot do. The service sub-contractors that they have sent to my house has been excellent and very professional in the service I have received thus far. I give 4stars because everyone can stand to make improvements.

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Richard Gavin Austin, TX

Best warranty company, hands down!!! I have gash to use the. A couple times recently and everything was fixed promptly with the best customer service and knowledgeable contractors.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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steve kopkau Portland, OR

"+" after 7 service calls and $200 out of pocket we are getting a fair replacement fridge. AHS: good. "-" Lowes gift card issued for replacement...ordered/paid Sunday to deliver Friday, Lowes "loses" fridge & waited until delivery day to tell us. Ordered/paid 2nd fridge on Friday to deliver Sunday and did not get on truck. After hours on phone now getting delivered Monday (instead of originally on Tuesday). Full week without a fridge, Lowes: awful.

2 years ago

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Bonnie Pinder Jupiter, FL

American Home Shield is an excellent company they are very professional, courteous timely. They took care of my claim with no hassle at all. I would definitely recommend them.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bonnie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Charles Lum

AHS was wonderful! You gave me the right company (Precision Garage door) to repair my garage door. Douglas was prompt, and very efficient to solve the problem. I was very satisfied.

2 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Juan Ibarra Oakland, CA

This company has provided me with good service. I have no complaints at all. They are prompt in replying to service requests and connect me with service providers in a timely manner.

2 years ago

Reply from American Home Shield

Hi Juan, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address or contract number.

May. 19th, 2022

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MARTIN Lindale, TX

The young man was very kind and polite but needed to check with someone on everything. If he is correct on all AC issues then great. If not then I will come back to AHS on the issues.

2 years ago

Reply from American Home Shield

Hi Martin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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ANTHONY Vallejo, CA

Had good experience and bad. Had to have an appliance replaced took 8 weeks. Things got out of hand and the company they used to deliver it was horrible. They need to screen the vendors better. It looked bad on AHS because I pay them. They had no clue what was going on, I lost 2 days of work waiting on this company to deliver the appliance. Then my A/C repair worked out great. It took them 1 day and 15 minutes to fix the problem. Great service.

2 years ago

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Cleophus Hayes Atlanta, GA

I have been with American home shield for 14 years. I have never had a bad experience that I can think of. They are always professional, and seem to care about the people they served.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cleophus, Your patronage over the past 15 years is greatly appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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TERESA Arlington, TX

They do their best to get the service calls handled ASAP. Easy online service setup, and renewals. Friendly, knowledgeable, helpful customer service. I've been with them since I purchased my home in 2007.

2 years ago

Reply from American Home Shield

Hi Teresa, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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CINDY Nashville, TN

The repair man had our washer and dryer figured out soon after he got here.We had to replace them both our new ones are here but can't be installed till next Tuesday so we will soon be able to wash clothes again.

2 years ago

Reply from American Home Shield

Hi Cindy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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ERIN Marina, CA

I was pleased however ended up having to pay over $800 to air conditioning company because they needed to do remodifocations for the parts that needed replacing. I don’t think I should have had to pay. They either fix it or replace it. Not charge a customer who pays them every month and has been with them for years.

2 years ago

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Nancy Fontenot Pearland, TX

Dealing with AHS has been a nightmare!!! As soon as my contract is up I'm outta here. The vendor , Mr. Rooter was even worse. If you want poor customer service from either one of these businesses , please choose them. Mr. Rooter half fixed my toilet and left me in a hell of a fix for Mother's Day!!!!! Then ha the audacity to tell me they couldn't get back to me until Tuesday!!! Luckily I have a master bathroom. On top of that, I was given a time to come out betweeen 5pm and 9pm. Ridiculous don't you think!!! I am so done with these people. If anyone knows of a good home warranty company, please leave a message and I will f/u.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2022

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Terry Wilde Apopka, FL

I have been trying to get a response from AHS regarding a refrigerator that has had the repair company out 4 times. The refrigerator is still not fixed and I have called AHS and get told I would hear from them in 24-48 hours. Unfortunately the call back never came. When I called to inquire about my call back, I was told the person would escalate my concern. To date I have not heard back.

2 years ago

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Tyishia Goldsberry

I have literally went without a working oven for over a month their contractors are terrible and their resolution methods to solve it are even worse. Every time I called them to let me know that a tech never showed up to finish the job their resolution was to call the contractor and set up an appointment. They did that 4 times and I literally got tired of them trying to resolve the issue and broke down and bought a new stove. Every appointment they made for me for a tech to come finish installing the parts to my oven they would ever show up. At this point AHS REALLY needs to reevaluate their conflict resolution methods and their contractors that they utilize

2 years ago

Reply from American Home Shield

Hi Tyishia. Thank you for your feedback regarding the service experience with your oven. I am sorry to hear that the issue was not resolved. I would be happy to follow up with you to address this matter further.

Apr. 1st, 2022

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BETTY LEWIS Las Vegas, NV

I have had coverage with AHS for several years and have been mostly satisfied. However, in January 2022, I had a leak under my home and called them. I tried to impress upon them that it was urgent but it fell on deaf ears but finally after several days, I had the company they referred me to come out. The plumber who came out was willing to go under the house and fix the leak the next day. Instead of them coming out the next day, another company called me to say they would take care of the leak. The man came out but refused to go under the house. It was obvious he did not want to get dirty. Apparently, he told his employer there was not enough space under the house. The space under the house is about 4 feet deep and in fact AHS has previously sent out a plumber who went under the house and fixed a prior leak. I again contacted AHS to send someone else out, but instead they denied my claim. I tried telling them that the first company they sent out had no problem with the space and were willing to do the work and that AHS had previously paid a claim for the same thing. It was obvious the customer service representatives I spoke to, did not want to help me and when I wanted to speak to a supervisor, they refused. I ended up having to pay for the repair out of pocket.

2 years ago Edited July 7, 2022

Reply from American Home Shield

Good morning Betty,
Thank you for bringing the plumbing experience to our attention. I would be glad to speak with you to discuss the issues that arose to have the leak repaired.

Feb. 8th, 2022

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John Bogalusa, LA

They only get 2 stars as far as the company it is good but as for the contractors they use is horrible my fridge had a bad condenser fan after waiting for the part to come in they came out to repair it from start to finish was 8 minutes so after the 8 min he says its fixed so i am thinking to myself that was awful fast so after they leave i decided to check my kitchen camera to see if they actually did the work so when reviewing the video they come in set the part on the counter and start pulling shelves out after a few minutes he says it is fixed but yet the new fan is on the counter after the shelves are put in i come in and he remembers he put part on the counter when my back was to him he picks it up real quick so i don't see him after he left and reviewing the video i call him told him it wasn't fixed and asked if he changed the fan he replied he had after i confronted him and told him everything was on video and that i was sending video to ahs and calling them after calling them they said ticket was closed told them i had video that he didn't do the work all of a sudden he calls in says he had to order another part to reopen the ticket so he would not lose his contract with them ahs could careless about the video the fact that he is not completing the job and lies to their customers face so when i said i didn't want him back working on my 4,000 dollar refrigerator to get a different contractor i would have to open new ticket and pay them again

2 years ago

Reply from American Home Shield

Hi John,
I appreciate your feedback regarding your most recent AHS experience to have the refrigerator repaired. I would be glad to speak with you to reach a resolution towards repairs.

Jan. 21st, 2022

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joed Fancy Gap, VA

It takes a few days for service. That is frustrating when your heat goes out in the winter or when your AC goes out in the middle of a heat wave and you have to wait days for service. It has taken as long as a week a few years ago. Customer service is very difficult to contact. I called yesterday and was told there was over an hour wait but if I wanted someone would call me back asap. That was yesterday. No call yet today. When the service you need requires an expensive part or repair that is when you are happy you have AHS. If you go several years with no needed repairs then you think "I'm paying all this money for nothing." So is AHS worth the cost? I have not figured that out yet. It's been 17 years. If I add up all the fees vs all the repairs I have received I think AHS is ahead of the game. I have not needed many repairs in the 17 years. So, I would say it's a toss up.

2 years ago

Reply from American Home Shield

Hi Joel,
I hate to hear about the delay in service that has been experienced. I would e glad to speak with you to reach a possible resolution for the AC system repaired.

Nov. 22nd, 2021

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Bill D Alexandria, VA

We switched to AHS from a competitor about two years ago. We've been very happy with their service and responsiveness. They're really great at both. My score has dropped as it appears they're starting to allow contractors with really awful reputations to participate. I requested repairs for a broken faucet, a contractor more than 50 miles away was assigned. When I checked that contractor's yelp reviews - they were a horror show. More than 70 recent reviews that were 1 star, with excoriating comments about the contractor's jamming them for very expensive, and naturally, non-covered fees. So, we canceled that appointment and we'll use a local plumber we know. If I see this again, we will cancel our AHS account immediately.

2 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about your experience to have several repairs completed. I would be glad to speak with you to reach a resolution.

Nov. 11th, 2021

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jan williams Valdosta, GA

DISAPPOINTED I have a home warranty contract with American Home Shield. My Stove/Range large burner started shooting flames and staying on high temperature in October of 2020. I put in a service repair. Paid the $100 service fee and Sears Appliance came out. After two months wait some repairs were done. In June of 2021 the same large burner stated shooting flames and remaining on , on high temperature no matter how I try to turn it off. The oven also stopped working. I called and reported this to American Home Shield. I was told that the service contract with Sears has been closed. I was told that I would have to open a new service contract an pay another $100 service fee for a new contractor to come out. I did this. Artic Appliance came out and did an estimate, back in the end of June. Almost six months later. every month my monthly plan fee is being taken out of my account by AHS and no repair. I've been shuffled from the Escalation, to Authorization, to Customer Service and back around to the Technician about ten times each, after waiting on hold for over two hours at a time to speak with someone. Almost six months and still being shuffled around and around and around, with monthly fees being faithfully withdrawn and no repair. Six months. Six months. Six months.

2 years ago

Reply from American Home Shield

Hi Jan. Thank you for bringing your concerns with the appliance service to our attention. I am sorry to hear that the issue has not been resolved yet. I would be happy to speak with you to further address this matter.

Nov. 10th, 2021

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Gary Griffith Abilene, TX

Limited coverage with the upgraded plan. Encourage everyone to read the fine print and the full policy. A lot of items are not covered. Try to get assistance with a clogged drain line to find it was not covered because it was not considered the main sewer line. so the drain from my washer and kitchen would never be covered because they consider it to be a branch off the main sewer line.

2 years ago

American Home Shield Reviews