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Ebony Starr Hollywood, FL

As with everything there are pros and cons. Pro is the job always gets done. The cons are they use a different company to complete the same job vs having the same company go back out. To me this is their way of not creating a paper trail so they don’t have to replace major appliances. I’ve been dealing with an HVAC system for about 6 years and the amount of money I’ve pour into service fees and repairs I could have already purchased a new system.

1 year ago

Reply from American Home Shield

Hi Ebony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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NORAIDA NETHERCOTT Stockton, CA

I highly recommend this ins company, every time I issue with my house just dial AHS or make a service appointment not even 24 hours no question ask and contractor call me and fix the issue. No hassle!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Sharon Lotze Myrtle Beach, SC

I have used AHS on several properties I have owned. I get the best value for the buck with AHS. I have had at least 10 varied calls for service over the last 7 years. I have always been satisfied with their results.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 21st, 2023

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Dennis Adams Peekskill, NY

Response is usually very timly, however if the contractor does not respond quickly, I as a customer have to pester the contractor to respond. I would rather AHS stays on top of the response and pester the crews until they roll a truck to the house.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2023

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Kitty Kang Reseda, CA

Took a few vendors but the last one FINALLY found the issue and fixed our gas leaking oven/range! I was so glad that they didn't juts try to close out the ticket but sent out a better tech who found out where the issue was and FINALLY got it fixed.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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ROY Columbus, OH

AHS responded quickly to my service request. When it was determined by the appliance technician that my refrigerator could not be repaired they responded quickly with a replacement authorization.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Randy Brawley Arlington, VA

I have carried home warranty service for more than 20 years and have a hit-or-miss experience with American Home Shield. Fir smaller items, I get prompt, affordable service - dishwasher, microwave, faucet, etc. However, they also put me through he;; and back trying to recover money after they authorized me to pre-pay for an air conditioner repair (none of their vendors could work on the unit) in the heat of summer. The repair company worked with AHS and got all of the approvals, but I got the run-around for something like 1-3 months trying to be reimbursed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Roberto Orci Rialto, CA

O matter the repairs we need, AHS sends us good people to solve our issues. Service is scheduled quickly and they get the job done. We’ve been customers for more than 20 years.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Jacquelyne Faye Jackson Van Nuys, CA

AHS is an excellent warranty service provider. This is my second contract. I had one for a prior condominium I owned and, so far, I've been very pleased with the service provided.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Bettye & Julius Pleasaince Oklahoma City, OK

I called them regarding my washing machine was not filling with hot water. A claim was filed and a repairman came within 48 hrs. It would have been sooner but OKC was experiencing bad road conditions due to snow and ice

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Ronald Loerch

I have previously left a review on the repair call for my refrigerator ice dispenser unit. It was repaired and it was done in a professional manner! Please check your records on the rating I gave several days ago.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Benard Ngeno Fayetteville, NC

The two technicians(1 for fridge and the other one for dishwasher) sent by American Home shield did amazing job. I would definitely recommend American home shield for anyone who need service for any kitchen appliances.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Nick Morrow, GA

AHS has really helped us in many ways with repairs and replacements. However, they really need to understand that most companies are off on national holidays. so if you have a problem on New Years Eve (like we did) or New Years Day (again, like we did) AHS might circle the proverbial wagons with their list of sub contractors......BUT they wont be working. (This might be due to the outsourcing of the customer service though....) They really need to improve communication with their sub contractors AND customers alike. Based on previous experience, and over 3 homes, AHS is good with brand new customers; however they are absolute failures and downright rude with existing/longtime customers. Quite frankly, proceed at your own risk. They are becoming the butt of their own joke at this point.

1 year ago

Reply from American Home Shield

Hi Nick, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Bao Dinh

AHS pretty much covered for my appliances! Only thing is that some of the labor fee wasn't covered, it's still cost a bit there. If AHS can deal with the contractors and have those fees down. It'll be even better!!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 14th, 2023

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COTASHA Riverside, CA

Overall I like the service, but I was told when I renewed that I would get $100 off and March payment would be free. They have already deducted from my credit account other than that it is good.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Susan Branch Charlotte, NC

Dislike the offshore resources that read by a script vs previous Customer Service that actually interacted with customers to really understand the issue. Like the coverage offered and most times the knowledgeable contractors

1 year ago

Reply from American Home Shield

Hi Susan, We appreciate your feedback and hope you continue to enjoy the coverage AHS provides.

Feb. 10th, 2023

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Wally La Suer San Francisco, CA

AHS has been a valuable service for us. Customer service has been great and always fast assigning and getting a tech out to your residence. would recommend them to any homeowner.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 9th, 2023

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Ruth Browne

Fast turn around on getting a repairman when needed. Polite, professional staff who were very helpful. On the down side, I keep getting request to fill out this review even if I did it before.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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JAMES Crystal Beach, TX

AHS is worth the money. But this time they assign a contractor who not only didn’t fix my pump system but left me with nothing working correctly and damaged they caused. Now I have leaking pipes after they stepped and leaned all over them. Watertite failed you and me. My hope is that you never contract them for another pool repair job.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Guy Picard LA

American Home Shield is the single-best warranty option. It provides peace of mind for unforeseen, unpleasant home repairs. Thank you for the wonderful customer service! I can’t imagine owning a home without AHS.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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RICK Vallejo, CA

I dislike that they send out the same companies time after to.e even when you tell them those companies don't do anything. It takes forever to get an appliance fixed or replaced. Perfect example is we have had people out 4 times lately over our washer not working. Finally after 3 times we got a different company sent. However after 2 days the washer is again not working. It's been going on for about 2 months and the problem still isn't resolved!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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CLYDE Arlington, TX

They assign your claim to the contractor while you are still on the phone reporting it. By handling in this way, you may be assigned to someone 50 miles away, that can't get to you for 3 to 4 days. Had they checked closer they might have had one close to you that could have handled sooner. As warranty companys go they are probably as good as any.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 6th, 2023

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Lyn Sellers

We have been without Heat for 10 days now. It is the middle of winter and we are in our 70’s and my husband has breathing issues as a war veteran. We were advised it would take at least a week to get the new furnace but our local contractor advised us he received the incorrect parts yesterday. So more delays. We have been AHS customers for many many years and this is first time we've needed a large repair. Disappointing.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2023

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HANSON Dallas, TX

The service techs have always showed up on time. However, one recent problem was never solved by the initial plumber, the problem ended up not being with the tub, but primarily with the toilet; gases were escaping from the base of the toilet, as the customer I figured it out and called AHS again for another fee to come replace the wax ring. Problem resolved - - finally.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Hanson,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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JEANNE Lewisville, TX

I like that AHS gets working on your home issue immediately. When it’s a true emergency, they’ll do their best to get someone out to you as quickly as possible. AHS has always come to my rescue.

1 year ago

Reply from American Home Shield

Hi Jeanne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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JAY Huntington Beach, CA

It seem like it times a company vendors at time look for a way not to cover an item when it breaks down. I have another contract with you that needs an HVAC repair. They sent someone out there who was going to do the work, but then your company asked for a second opinion because they told me your contractor wanted too much money for the job. The second company couldn’t do it, and now it’s in limbo waiting for approval. This is for a tenant who needs heat in our home. I have several complexes I want to use your company, but you need to be more responsive and take care of things when they break down.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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RITA WA

Like: good techs sent most of the time. Dislikes: Hold time if you have questions. Unsure: Last repair required me to find my own tech with AHS approval, pay the service person $589.67, and wait for the check ... which has not yet arrived nearly a month later. Review will go to zero stars if payment does not arrive soon.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 1st, 2023

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Gloria Sumpter Fayetteville, NC

Overall, AHS is excellent! 3d party organizations charge extra charges after installation fees are paid, especially if they have to inspect there is an additional charge for labor and parts.

1 year ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2023

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VIRGINIA Riverside, CA

My initial experience was all over the place and not too good, but since then my next interactions with AHS were great! They diagnosed my problems and either fixed or replaced the issues in a timely manner. Overall I would recommend AHS to other home owners.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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GWENDOLYN El Paso, TX

The time it took to get my hot water heater was unacceptable. We were without hot water from January 10 - January 25, 2023. I was very disappointed with the answers I received from the America Home Shield (AHS) representative when I asked questions about my invoice. I was told, I cannot see what you have and I cannot answer your questions, I neededcto contact the Contractor. I asked to speak with the billing/invoice department, no one in billing/invoice answered my call, questions or returned my call, I asked to speak with a Supervisor, no one was available and No supervisor has called me back to this very date. I am very disappointed with AHS. The representative did call us back to see if we were going to accept the service with the contractor or did we want to find our own contractor. We had already accepted the AHS referred contractor on the AHS website. That was ridiculous, calling me and asking if we had made a decision, so AHS can process for the water heater and we had already accepted last night. The contracting company started out responding rudely when I inquired about the cost, when we have AHS coverage. They stated that we had to speak with AHS because AHS only paid a certain portion of the cost and the balance was for the home owner. A constant run around,. The contractor did apologize for their attitude and stated that the customers always accuse them about the cost when the customer has to pay the balance that AHS did not cover on their invoice. The Contractor kept us updated on the status of our water heater and agreed to bring it to us as soon as it was in stock. The contracting company worked well with and for us. As soon as they had the water heater it was delivered snd installed, a satisfied customer. I am very disappointed with AHS, staff and lack of communication.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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MARIE McDonough, GA

American home shield is a good company, but some of the workers are very rude. The contractors are very unprofessional, they give wong diagnosis. For my cooktop, 3 contractors gave wong diagnosis. I was starting to get frustrated until ASAP Company came and solve the problem.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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DWAYNE Virginia Beach, VA

We are homeowners without the skills necessary to handle the maintenance required to keep all the things working. Thankfully, AHS is only a phone call away! Timely, professional and courteous!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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M.N. Silverman San Clemente, CA

Excellent service, communication and professional handling of the repairs that were needed. I'm very impressed and will look forward to doing business with American Home Shield in the future. Thank you very much!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Claudia Cattouse Chicago, IL

I’ve had AHS for 4 years and they do no disappoint. Great contractors and the very satisfied with the work they have provided. If you are a homeowner, one, I recommend home warranty, two, I highly recommend AHS

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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ROBERTO El Paso, TX

I like the fact that it took no more than two days to resolve the problem. The service provider came out the same day that the claim was filed. The next day the claimed was approved and fixed. Amazing!!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Sandy Plenderleith Reading, PA

No urgency from majority of representatives. They seem to provide information based on what has been updated in their computers and go no further to help, even when I have checked with the assigned technician's company to get their status. Last year I waited 4 months to get my refrigerator repaired and this year, I waited 6 weeks for them to make a decision that my refrigerator had to be replaced. Very frustrating experience. I don't know the name of the last sales representative I worked with, but she actually went above and beyond to help me with my refrigerator. Like I had already done, she called the repair company to find that they had sent emails to American Homeshield, but the system had not reflected the content. She resolved my anxiety by pushing to get me resolution based on the repair company's recommendations. She deserves a 5 stars, but I do not have her name.

1 year ago

Reply from American Home Shield

Hi Sandy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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CATHERINE Phoenix, AZ

Very disappointed with the results of the last interaction. Specifically the electrician told me absolutely there WAS NOT a water damage issue yet the woman on the phone just repeated the same verbiage as the first electrician stated. While I understand things may not be covered I was very disappointed on how this issue was not resolved. When I asked for input on someone to hire to resolve this issue I was told to do a search online. I just expected more. Hopefully any future issues will be covered so I don’t have to deal with this again

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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JESSICA Latonia, KY

A little upset that it doesn’t cover all appliances. When I called about it—I was told I was too late to add on the service. I would have hoped they would have been more blunt about not covering everything early on and sent emails about it but understand it’s a business and about the money. In the future I will stick with Choice Home—-had them in Indy with no issues and everything was covered.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Benjamin Mooney TX

Exceptional customer service and such a great service to their customers. We have enjoyed the ease of use of the app and have only had positive experiences when filing a claim.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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SARAH Lakeside, CA

We have had America Home shield for 3 or 4 years now, only had one problem with one of the services they out source to. they did help out with the problem but took a few months. Over all we are happy with American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Penni Abney Las Vegas, NV

Having it is peace of mind. But I had to have plumbers come out twice with a bathroom water problem. Having to pay twice the $125 fee was a bit much since the second plumber did nothing but look at my toilet, literally. I had to take the toilet apart, remove it and replace the ring myself. I feel jipped on the second $125

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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LAVELLE Olivehurst, CA

Very helpful & will look out for you and your family! We had some water issues and they literally helped us all the way to place my family in a hotel . They are great and I truly appreciate American Home Shield !!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Lethia Baum Chesapeake, VA

My first claim took 2 professionals to complete. I had to pay 2 deductibles. The second claim was not completed. I tried several times to call, but the only answer was that they were waiting on the diagnosis from the company. They never returned my call. The last claim was for my freezer. It took them 7 days to come out. We lost over $350 worth of meat.

1 year ago Edited February 1, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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Walter Gogulski Melbourne, FL

From the first contractor who diagnosed the problem to the installer of the new microwave everything went smooth. AHS was great and will recommend to all my friends. Thanks for the outstanding service.

1 year ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 20th, 2023

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Rodney Hairston Alexandria, VA

I have been a customer for a long time with American Home Shield and have had excellent service up to my last ticket. My refrigerator went bad, and AHS had Gary Appliance Report Incorporated come to my home. They could not fix the problem and said it was the condenser. No, I'm four days into losing my food in the refrigerator. AHS contacted another Service representative, Brooks Appliance Repair, LLC. They said they would have to order the parts to fix my refrigerator. Now, I have to wait another week or two. I had no choice but to buy a new refrigerator. AHS should have taken care of me better than they did. I will keep both refrigerators after the old one gets fixed. I'm a little disappointed in AHS

1 year ago

Reply from American Home Shield

Rodney, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Carol VanAtta Granbury, TX

I'm a huge supporter of AHS however I was not pleased when it came to my AC system breakdown and AHS did not cover the repairs. Per your own commercials you cover AC systems and that is not completely truthful. If that had been true, you would have received 5 stars.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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David Arnold Austin, TX

American Home Shield in itself has good response to our needs, however we have had experience with one plumbing company who is difficult to contact and basically are non-responsive. On the last service request I ended up arranging for a different plumber who was prompt, courteous and great service.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Joanne Lesh Enterprise, AL

Took over a week to respond. Granted, it was the week between Christmas and New Year, but a message on the voicemail saying they would be closed would have been helpful. Other than that, they came and diagnosed the issue quickly and fixed it within a 1/2 hour.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

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MARK Dadeville, AL

Often it has taken too long for service, i.e. waiting in the heat of summer for A/C parts to arrive at the service company, the. To have the wrong part arrive. Recent washing machine repair has been much better, although it was a warranty issue of the previously installed part, and we had to pay AHS normal service fee.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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REBECCA Los Angeles, CA

I would have put 5 stars but I’ve been without a washer and dryer for weeks. AHS says to call the company and make an appt for install. I call total applicance and they claim to not have any idea when AHS will send the parts over and will not make an appt with me until. Total Appliance has been their own nightmare. Calling and then cancelling appts bc they are closed that day or looked at the wrong customer’s info. Just a mess

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

American Home Shield Reviews