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AHW Home Warranty

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923 User Reviews

6.7

Overall Score

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Val Deaky New Canaan, CT

Setting this up was so easy. James was great. So far so good.

1 year ago

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Kelly Eaton Stafford, VA

So far I am very happy with choosing AHW. The customer service has been great.

1 year ago

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Deanne Ewing Atlanta, GA

I authorize a split payment 2 weeks apart. You fraudulently took money from my account that I didn’t authorize. Then get a run around. Totally unprofessional.

1 year ago

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Ji Kang New Orleans, LA

I am a seller agent and James was great and sent me the information I needed!

1 year ago

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Stuart Klein Norristown, PA

They've responded well so far and James has done a great job getting me set up.

1 year ago

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Ron Williamson Chattanooga, TN

Ability to call and speak to someone. Someone who speaks English!

1 year ago

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Matthew J Collin Stephenville, TX

I like the price of the coverage but dislike the price per visit of 75 dollars

1 year ago

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Brenda Barcenas Bahawalpur, PB

The best!!! So attentive techs are great and customer service is fantastic.

1 year ago

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linda Las Vegas, NV

Not sure how this company received a 6.6. If I had the chance I would give it a zero! Wait times are almost an hour, and the contractors are worthless! What a RIPOFF!!

1 year ago

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Anthony Martin Crawfordville, FL

Amazon home warranty does not pay the contractors. Delaying payments. Tell you check in mail. Not Affiliated with the true Amazon. Contractors beware.

1 year ago

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jane smith Brooklyn, NY

They are fast and reliable when it comes to the claims process.

1 year ago

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shirley Dallas, TX

Thank you for the professional work you did. Solve all My issues at my new home

1 year ago

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Michael G Rayborn Savannah, GA

The absolute worst. Wouldn't fix my HVAC. Found loopholes not to fix a 16 year old system. I have records where the compressor had been worked on, and service records.

1 year ago

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Lisa Suarez Eureka, NV

Great customer service. Called on Monday holiday week and all fixed by Tuesday

2 years ago

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Alyssa Obada Baltimore, MD

The sales manager was very polite & professional. Answered all my questions.

2 years ago

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Tan Samad Danville, GA

I used them twice so far, and they were reliable and had the jobs done swiftly.

2 years ago

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Patricia Henson Farmville, VA

Happy to have gotten my deal with AHW. I got a really good deal for 3 years.

2 years ago

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Jen

Good customer service so far . Hope it continues if we ever need to file a claim .

2 years ago

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Michelle Silver Spring, MD

Very good customer service for the first time member I was very impressed thx

2 years ago

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SYLVIA MADDEN Piedmont, SC

We received just what they advised. Rep was kind and courteous.

2 years ago

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Suzanne Fortino Concord, CA

The worst Home Warranty Company ever. I have purchased a lot homes and gas 4 different home warranty Companies and Amazon Home Warranty is by far the worst . I have filed ;3 claims wit this company and 2 times they were unable to find a provider for me. I had to pay out of pocket and have the tech call them for approval. I filled all the reimbursement forms like I was told and submitted them and it has been 6 mos since the first claim still no reimbursement. If I cancel early I get charged. They are a rip off, I am beside myself with the lack of integrity and professionalism this company gas.

3 months ago

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Dan Durett

Did not deliver on promises of excellent service. Quite the opposite.

1 year ago

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Crystal Cannon

I had to cancel and I still haven't received a refund.

1 year ago

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Katherine Tiscenko

Poor disclosure on 30 day wait period; waited to cash the check.

1 year ago

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Brittany Delaware, OH

Poor customer service, misleading information given to customers

1 year ago

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gil villegas Glendale, AZ

say you have coverage then they deny claim

1 year ago

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Michael Garcia

Poor service on plumbling issues and contractor help....

1 year ago

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Erlene Miller Forest Hill, MD

They do not cover shower head and faucets leaks

1 year ago

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Judy Julian

Denied claim ending of one policy & starting this one"

1 year ago

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bob

bad experience with them - they do not pay - horrible people

1 year ago

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Stephanie Brokamp Tampa, FL

Good and helpful . Representatives nice and friendly

9 months ago

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Teresa Davis Cairo, GA

They did not honor their warranty. It must be bad when they offered me $150 to stay with them and not cancel.

9 months ago

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mark montoya Knoxville, TN

Won't fulfill a claim if they seem you haven't had contract long enough. Tried to file on day 1 to get oven fixed and they denied it.

1 year ago

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George Schabes Island Park, NY

Good communication, direct, personable, effective.

1 year ago

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Miguel Torres Georgetown, TX

Great service, good pricing, do recommend

1 year ago

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Stacy Reynolds Norcross, GA

James was very helpful and answered my questions.

1 year ago

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Jack Whisler Lynchburg, VA

Price, inclusivity and coverage limits..

1 year ago

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Ernest Starks Chicago, IL

Help with all our needs he was very professional

1 year ago

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sweetpeagirl212 Cleveland, OH

Ryan was a pleasure to work with. Great customer service.

1 year ago

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Octavia Carlos Bowie, MD

Salesman was clear and explained services well

1 year ago

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Paul Callaway Olney, MD

Easy, very informative, Steve was great.

1 year ago

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Wasim Sheikh Chelmsford, MA

I had an issue with microwave oven an it has been three months filing the claim. Nothing has been done yet. Poor service

1 year ago

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Dean Cristol Bradenton, FL

Good experience, called very quickly, did not request a call

1 year ago

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Vishal Patel Katy, TX

NOTHING!! i signed up on thur and i am cancelling in 2 days!!Horrible agents, customer service and non existing billing department or Mr. STEVE W!!

1 year ago

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Bess Pittsburgh, PA

So far the salesman was great. Haven't used it yet and hope I won't need to.

1 year ago

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Mef209 Leesburg, VA

I am happy with the monthly rates for my condo.

1 year ago

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Bert Carden Elizabethton, TN

service was done on heat pump,took 2 days but its working

1 year ago

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Machell Helm Waterford, MI

Tim was helpful and full of information

2 years ago

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Earnest Haynes Sun City West, AZ

He was great and did not pressure explained well

2 years ago

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Apothocon Las Vegas, NV

Great sign up deals. Courteous rep. Good value.

2 years ago