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2-10 Home Buyers Warranty

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6.9

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Micheletto Kelso, WA

Do not stand behind their service. The Contractor will be in front of you ready to start work and the 2-10 Rep will refuse to authorize the work. Happened multiple times. The first Contractor did shoddy work, was arrogant and within 3 months his work fell apart. 2-10 refused to stand behind their Contractor's work initially then approved it to be re-done until the new Contractor approved and then refused to cover the work. Did this "switch and bait" numerous times.

4 years ago

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Pragneshkumar Eureka, MO

Needs to evaluate the quotation charges and actual work. I was charged extra for no service which were documented in quotation ( Gas line modification and out water line modification) .

4 years ago

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M.Jacobson Camas, WA

We have been without an oven for 2 months. The initial appt was made, and when the contractor came he discovered the problem was for a part that had to be ordered. He said it would take 7-10 and would contact me as soon as the part arrived to make another appt. 7-10 days was 3 weeks ago! No one has contacted me and I cannot get a hold of the contractor now to see when the part will come.

4 years ago

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LDS Mexia, TX

I selected 2-10 Home Warranty based on my real estate professionals recommendation. What a disappointment!! They were quick to sign me up, but try getting service, it is a complete ordeal. Want to fix something yourself, it's not covered, only a professional can provide service under the warranty. I won't go on a rant, just want to pass along my recommendation to look hard at the reviews and read all the fine print before choosing a home warranty company.

4 years ago

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Barbara V Alters Dayton, OH

My heat went out and had surgery next day . they came in while having surgery and replaced my furnace and i came home to heat in my house. With out any hassel or mess

4 years ago

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Hsin-Wen Lee Hockessin, DE

I had concern about my heater and contacted 2-10 Home Buyers Warranty. They quickly sent a technician and they examined it within a week.

4 years ago

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Kathleen Hedger Godfrey, IL

Received NO ASSISTANCE with our pool heater...they provided NO authorized service personnel to us. We provided a diagnosis to 2-10 and were told via email that payment would be issued. We received NO payment. We called, this time we were told that WE had to purchase a new heater and pay for it...THEN (partial) payment would be sent to us. Consequently, we are unable to purchase and replace our pool heater. Thanks for NOTHING, 2-10.

4 years ago

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Laura Heitman Cincinnati, OH

My AC unit has not been working properly since May. I called 2-10 in May and again in June for service. It was discovered that the condenser was leaking & needs to be replaced. 2-10 ordered the wrong size part and it sat in a warehouse for several weeks because they wouldn’t send it to my repair company. I am still waiting for my AC to be repaired! It has been very hot & humid & I have asthma. I don’t feel that 2-10 cares about customer satisfaction. I will not be renewing my contract with 2-10.

4 years ago

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J Spotsylvania, VA

Unreliable vendors and no sense of urgency from anyone at 2-10 itself. First appliance vendor took our $100.00 deductible and never came back. Second vendor has taken a month and a half only to tell us that it would be repaired by LAST WEEK...still no refrigerator/freezer in our home. the "escalation department" is nothing of the sort. More of the same...no returned calls or emails. All the while, no working refrigerator/freezer for my family Wondering why I spent $500 on a home warranty with 2-10. If there was a negative star rating...2-10 surely has earned it.

4 years ago

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Gina Decatur, GA

My AC has been out for 8 days at this point and counting. I live in GA and with the heat in August 90+ degrees and I keep getting delay after delay on getting it fixed. I was told I was prioritized was placed on the "will call" and my AC would be fixed within 3 days. On day 3 I was told the supply house they requested the part from does not have the part and it would be an additional 3-5 days. 3 days later, told the part was on back order an they will email me when the part is available. Customer service is horrible as well as the warranty.

5 years ago

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David G Blair Cave Creek, AZ

Contractors take too long to schedule service

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi David G Blair, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Eldon Mitchell Cumming, GA

Service is terrible the contractor supplied was the worst ever

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Eldon Mitchell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Patrick Moore King George, VA

Poor customer service. Poor chose of sub-contractors, lack of responsiveness

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Patrick Moore, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Anonymous Vail, AZ

We placed a claim and it took six months to get it fixed.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Barry Skinner Gainesville, GA

I have a current service request that is unresolved that is 2 months old.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Barry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Isaac Dalton

Poor customer service. Poor contractors involved.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Isaac, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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JJ Chandler, AZ

Process and time it took to get anything accomplished/approved was ridiculous.

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi JJ, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Takeya Loganville, GA

Still have an open issues and no one has seemed to address them

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Takeya, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 9th, 2022

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Tanya Burks Aurora, CO

Some of the contractors are rude and unprofessional

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tanya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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DeVon Florissant, MO

Vendors that you guys use aren't reliable

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi DeVon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Thomas Prince Alpharetta, GA

Takes too long to get parts needed for repair

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Thomas Farley Williamsburg, VA

Take forever to resolve claims for simple items such as a hot water tank.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Randi Scharff

You rarely have service providers in our area. Very frustrating!!!

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Randi, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mary Louise Billingsley

Because I never can get anyone on the phone

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Randall Webster

Not timely response from hired contractors

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Randall, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Christine Tempe, AZ

They're completely unresponsive, there's no urgency, we were without heat for over a month.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Christine, we're sorry to hear about the issues you've experienced. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Salvadore

Takes forever to get a hold of someone. It is very extremely hard to do.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Salvadore, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Jeannie Newnan, GA

They are quick and good customer service

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jeannie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Donna F Stroup Decatur, GA

Have to place multiple requests for each service call. They cannot fix it on the first visit, or sometimes at all.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Donna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Roechelle Croskey Atlanta, GA

Customer service was good despite long wait times

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Roechelle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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William Poole Norfolk, VA

Still waiting for them to approve the replacement of my leaking water heater

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi William, we're sorry to hear about your wait. If you are still in need of assistance, please let us know and we'll be happy to help get this resolved.

Feb. 10th, 2022

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K cloyd Dayton, OH

It took 3 months to fix my furnace. I spent 3 week ends without heat. No one really cares

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi K, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Dutson Cape Coral, FL

It took over 2 months to fix our refrigerator and then offer ~$410 for US to get it fixed. Horrible service.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dutson, thank you for sharing. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Stacie N Mosley-Lynch Venus, TX

Affordable, reliable, honest, quick turn around time

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Stacie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Martin Broach Lancaster, SC

There were communication issues with Sears

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Martin, thank you for sharing. we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Lisa Athens, GA

Prompt response to complaint about a system in the home.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Jennifer Wright City, MO

Always helpful but did not hear my complaints.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're sorry to hear you weren't able to voice your complaints. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to listen.

Jan. 27th, 2022

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Susan E Murphy Indialantic, FL

Recent poor experience with a vendor and 2-10's inability to resolve the problem.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Jan. 24th, 2022

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Johnie Gombo [USA] Fairfax, VA

Replacement items are not the same as the original, which could not be fixed.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Johnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Karen Hunt Rio Rancho, NM

Takes too long to get service. Website doesn't work correctly. Pay too much per year. .

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Lisa MARTIN Lithia Springs, GA

They always provide services in a timely manner.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Carl Gerhold High Point, NC

Fair and responsive, but the process is time-consuming

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Marilyn Judith Frankel Oak Ridge, TN

Pretty good in most areas (service people who came to repair) but expensive

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Maureen Marro Myrtle Beach, SC

Wording on contract misleading in regards to coverage on appliances. Upgraded policy is worthless.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Maureen, we're sorry to hear you feel that way but we appreciate your feedback. Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Keith edmunds Panama City Beach, FL

Ease and good choices on the majority of vendors

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Keith, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Sharon Murdoch Burnet, TX

Have always responded promptly to service requests .

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Angel Nieves Port Saint Lucie, FL

Quality of work Excellent and Trustworthiness.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey Angel, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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william McHenry Posen, IL

Always sends the right person to do the job.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey William, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Kathy M North Royalton, OH

Very helpful in finding a tradesman for our needs.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey Kathy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Lisa A Mason Myrtle Beach, SC

Quick respond time, professional, quality service

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021