Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Verified Customer

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Brandy

They've been a wonderful company so far and great, great service at a great price. They quickly have somebody come out and evaluate it and once based on the contractor's recommendations they replaced it at no cost to me other than the hundred dollars service fee. Most of the time I can easily get in touch with somebody through the website or by phone whenever I have an issue.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brandy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Walt

I've only used it twice for my dryer it's a Maytag commercial dryer that was here when we bought the house and I think the belt or something came loose and twice and I have somebody come out and fix it and and everything worked out fine, however this last time my hot water heater went out and I was under the impression that we had insurance for the hot water heater and everything that went with it and I was totally shocked when we had out of pocket I had to pay a hundred dollars for the gentleman to come and then I had to give him another five hundred and thirty five dollars that was a shock. which I didn't expect. I like my policy and I didn't see anything saying our hot water heater you will be responsible for. When I call they usually get right back to me and and they follow up and the customer service is excellent.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Walt, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Arthur

When we needed them they delivered right away. We had one issue and they came out right away and took care of the problem. They were very professional, friendly and very attentive to what the issue was. Some of our outlets went out down in our family room downstairs and so we called get it fixed and within the next day they were out here and it got fixed right away. It was a very positive experience. I have no problem recommending them. It's it's so far it's been great.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Arthur, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Rebecca

I am a realtor and I work with them a lot with other people’s houses and so when I bought my home, I decided to go with them as well. They do what they say they are going to do. We bought our house two years ago and in August we found the microwave and oven weren’t working. Unfortunately with the supply, there is a huge shortage. It would have been three thousand dollars to get a new one.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Nikki

Two Ten maintains a level of financial safety when it comes to my home. It helps to avoid unforeseen costs out of nowhere. Whenever I need them, I know they will answer. We had a water leak in the middle of last year and it would have been a couple of thousand dollars but the deductible was only seventy five. There are some many things in my life, the last thing I want to worry about is having to try to find a reputable contractor. It is much easier with them.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Nikki, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Marek

Some of the technicians they use are very good. 2-10 is very god and gets back to you and they do what they say they are going to do. I did open a service call for the dishwasher in October and we had to wait for some parts and then it didn’t work and then they couldn’t reach him. They assigned me a new contractor and we had to wait for more parts. It isn’t two ten but the other company but I have been without a dishwasher.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marek, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Judy

The person I spoke with did their best they could to help. I had to have a plumber come three or four times in the same summer to make the same repair. I wish they would do something different. It is frustrating to get a different person each time. It is great to have a safety net for things. I have yet to encounter a subpar technician. Everyone has been able to fix it. It is a comprehensive plan.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Robert

Amazing experience with professional guidance and thorough explanation.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sharon

Vendors alway professional and do the job right.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Angela

I didn't have any heat and they got somebody out here within two days and it was very cold and the person came out on a Friday fixed the problem temporarily so that I had heat over the snowy weekend and then came and told me he'd be back the following week and he was back Tuesday and fix made a permanent fix. They always answer my questions. There's no lag time at all.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ashley Norfolk, VA

2-10 responded very quickly to calls despite the pandemic. A few months after purchasing my home, I needed a repair to my stove. Instead of getting the repair, 2-10 offered me a rebate to replace it. The form was fairly very simple to file and I received funds within a month or so. Although I enjoy the perks of having 2-10 Home Buyers Warranty, I feel like they could offer a little more. I feel like there's a lot of contingencies associated with the plan itself that need to be clearly explained. For instance, if your washing machine is in the kitchen, you have to have an add-on for that. It perplexed me because when I asked the service person they did not clarify that there was a difference, so initially, I didn't have that service until the following year.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Edward

I just had a bad experience but everything else has always been good. The most positive what was that my washing machine died and two ten, I was so impressed with the process was easy first of all to file the claim but secondly the response was very quick in my opinion very positive cause they authorized a new machine. So that was probably the best one.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Patricia

Just to think them very impatient and answered my question promptly. Very happy with them. I just used it for my dishwasher leaking and they decided that I could get a pay out for it or go ahead and wait quite awhile to get it fixed because part they didn't know when the part would be do. So I took the buyout. They always seem to answer all the questions that I have right away.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Barbara

I was just really irritated with the whole process. I mean it's extremely difficult, if I wanted to call and talk to somebody at their company it's almost impossible to see that we are on the phone forever and you finally give up and hang up. I just recently used it for an electrical issue at my house at the first company that they sent out. The guy didn't do anything and he didn't explain why. Because the thing was working until he left and the problem happened again, you call them out again the same thing happen, it happened to be working when he was there so he said there's nothing you can do if it is working and happened during that day. After multiple calls they were finally able to find the issue. I think it's extremely difficult to call in and actually get somebody on the phone.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Andrew

It's just peace of mind knowing that anything that if happens to my home I don't have to worry about do I have the money to fix it, I don't know how to fix it myself. I just call two ten and they take care of it. I just used my warranty couple of weeks ago. Had a problem with my heating and air unit and I called them up and they sent out a contractor. Since like, like Covid hit sometimes it's hard to get a hold of them. But other than that I've never really had an issue.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ian

My air conditioning was not working so I call them, the first person who was assigned did not show up and call. So I called them and then about a week later they still didn't show up and they said they were going to come again finally I called two ten and they sent out a new person. But it was not declared by another hundred dollars or not so before that I called again and the representative who helped me there very, very helpful and sorted out everything for me and I'm refunding our hundred dollars. And second time everything got replaced . He sorted out everything and make it right .Well it was a good experience. They were able to resolve my issue it's just a factor relief with just one call that's very good.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Ian, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Patrick

Yeah the first week that we were here around the washer and it backed up in the toilet in the bathtub. And so I contacted 2-10 Warranty they scheduled a plumber to come out, he actually showed up the same day and by the end of the day I had my plumbing issue resolved so very happy with that. Everytime I have needed anything they had immediately taken care of all of our needs. They send text messages to check in and make sure that whatever I needed it's been taking care of which we've only had two issues a plumbing issue and then heating issue and both were resolved very quickly.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Patrick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carol

I think they're expensive. Well I'm just using it right now and I'm waiting the company they referred me to. They have not responded back giving me a timeline or an update when the parts gonna be here for my microwave. I've called them and left two messages and they had to have a second person come out to look at the microwave because the first guy that supposedly fixed it didn't test it out and then since I turned it on it didn't work. So then I have to make another appointment for another person from their company to come out, so this is not a good example.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Andrew

Highly recommend. I had to used the warranty to fix our water heater. We first bought the house last year in May the one of the centers on the water heater was malfunctioning so the plumber that came took care of everything. I filed my claim online so that was very quick that way so I didn't really interact with anybody and then the technician came out. The company was quick to show up and they fixed everything.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Susan

They've always been helpful and if they didn't cover something a hundred percent they've always been able to find ways, they accommodated me or help me find ways to make it right gets taking care of with the help in a portable manner. The contractors are always dependable they're here when they said they're going to be and everything seems to get fixed in a timely manner. I wish they didn't go to such an automated system. I like it better when I'm talking to a customer representative about things.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ellen

I'm committed. I've had the the home warranty use for air conditioning repairs. And that was pretty prompt and also if there's something electrical that isn't working right they get that particular situation straightened out in a timely and if you have a water leak in your house it's very important to get a good plumber here just take care of it quickly. So those situations have been used and everything was resolved. It gives me more confidence in maintaining homes or rental properties, it's definitely an advantage.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Ellen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Gina

I don't have to continuously call 2-10 home buyers warranty over and over and over to find out everything, they text me they email me or they'll call me and they constantly give me updates the other company didn't do that I always had to call them back. I didn't have to run around, I didn't have to constantly wonder who was going to come to my house because they keep you updated so it was a great service it was a great experience. You get expedited service most of the time you don't have to wait a long time

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Gina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kathleen

My conversation with the people I spoke with was good. I guess what I'm disappointed with is the coverage because we've got an issue that it's not covered. We used our warranty when our furnace quit and we they set up a an appointment with a heating and air-conditioning company. We called on Friday the company did not come out until Monday or Tuesday, but it was a very cold weekend so no heat in our house and no fireplace to keep us warm was a little bit disconcerting because it was one of the colder weekends that we've experienced here in north Carolina. I'm disappointed that they don't cover fireplace repair

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kenneth

Their costumer support was great. The gentlemen came out and fixed my AC unit. He was a honest guy he told me everything that was wrong and he took care of everything. The service was great, I'm gonna use them again. As a matter of fact they coming out tomorrow to look at my water heater, it just went out. The people that they sent out so far were very knowledgeable about what's going on with what they needed to fix. It's a great value.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ken

I will definitely recommend 2-10 home warranty. Just recently I had a furnace breakdown and so I called home warranty and they contacted the company right away he pretty much just one business day for them. Everything along the way was communicated so I knew what to expect if there was any delay I already knew ahead of time so there was no surprises. The person I spoke with was very professional and the response was very quick.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ken, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Loreto

The recent experience I had has been great but there has been at least one time where it was a challenge.It's been virtually impossible to get a hold of anyone from costumer support. In august 2020 when our compressor went out outside we were forced to wait about two weeks to have it repaired because 2-10 decided to find the cheapest part rather than trying to source it locally and have the repair done quickly. So rather than buying the part locally they purchased it somewhere else within united states which delayed the repair and forced my family and myself to wait two weeks in the middle of summer in Arizona where temperature reached a hundred plus consistently everyday. However this last time it was very quick and done professionally.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Loreto, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kwame

Everything was really simple when I made a phone call about something that needed to be done they took care right there on the phone I didn't even have to fill out any paper work or do anything on the app or anything. I had to use it a few weeks ago when my toilet didn't flush and they got someone out the next day and, they Identified the issue and took care of it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Kwame, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Velberia

The agents are very pleasant the people, the people that come to fix my house are very pleasant its just I didn't understand some of the things as far as the service they provide but overall they've done a great job on the repairs between 2018 and 2022. We've had two problems with both air conditioners and it was excellent. George did a great job repairing the air conditioner so overall I'm pleased. I think there should be better literature when I'm renewing so I'll understand better what I'm covering and also the prices of everything I just think its very compact my husband understood it but I did not because I did not initially set up the program and so I thought they gave me the price. They covered the same service that I had before the price went up so I assumed it was the same service but it was not and so I think the literature should have better explanations as to of a renewal costumer so that they are aware of exactly what services they're receiving

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Velberia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Andrew

Everything's been positive and everybody that I've dealt with has been very professional. When our time's up I will certainly renew. Our dryer quit working so I called 2-10 and sometime later that that was within 24 hours a technician called and they came out to the house they have the parts and they had the dryer fixed within just a few days. They answer every time I call and keep me posted with emails and give me feedback and somebody always calls me back in a timely manner.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Michael

Would be a 5 star except calling into customer service is a 45min-1 hour wait. Terrible. The website is good but not so good that i could completely replace a call.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joyce

It was awesome. I'm certainly satisfied with them. I just used the warranty a month ago and technician came out. I was informed who the technician or the company would be coming out to get the problem and after I got that information I call them. Everything was in compliance, it was exactly when they came. I was kept informed every step of the way. I appreciate it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Joyce, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Mark

Very positive. Just recently we had a dishwasher issue. It was actually on Saturday, I got a call back on Sunday evening to schedule the technician to come on site and was there by Tuesday. And he had to get the part so by Wednesday the issue was corrected on our dishwasher and everything was working great.We appreciate the service provided to us and we had a great experience with them. I think it's reasonable and it covers basically all of our all of the potential needs that we have in our home.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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ERWIN Powder Springs, GA

I have been with 2-10 for approximately 4 years. Any problem we've had with appliances, air conditioner, heater, etc. they have all been repaired or replaced promptly and our satisfaction. The only complaint I have is that it took my oven six months to be repaired. I had to go with 3 different technicians before the last company figured out the problem and fixed it. I was without my oven through the summer, could not cook for Thanksgiving, nor the Christmas holiday. I kept reaching out to them to find out when I could get my double oven repaired or replaced and told me it was the technician's fault (partially it was). But, when i found out I wasn't going to have it fixed by Christmas I called and asked to speak to a supervisor he never came to the phone to answer my questions. He relayed messages through the representative that answered the phone. He said, "there was nothing he could do" That wasn't cool.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Erwin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Richard Lake Oswego, OR

When I moved into the condo the refrigerator was old and it was only partially working and I called two to ten and they got a repair technician in touch with me at a discounted rate. The very next day they contacted me and said that the part that was needed is no longer available and made me an offer for the refrigerator. The payment came very fast.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Andrew Mountainburg, AR

Every time I've had an issue with any of my appliances or anything I've been able to call them and get it worked out. They explain everything very well and they have allowed me to upgrade my appliances when i moved into my house. They give me what a new replacement cost would be for that same model type even though that same model wasn't still available but they also offered me the opportunity to upgrade and they would just give me the money for what my appliance repair cost was. They use vendors and contractors. I haven't had any issues with them but I mean you could potentially have issues since they have vendors that you may not necessarily know

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Katherine Arlington Heights, IL

I had a issue with one of the faucets in the bathroom and it took longer than I had anticipated that's because there were a lot of people having the same kind of problem but whenever they came to first they came to do a diagnostic worked out really really well then he came back a couple of weeks later and he the problem gave me all fixtures and my sink is working very well right now. Whenever I needed them they found someone right away to fix whatever the problem was and the people that did the work were really really good. I mean one of them even helped me out even beyond what i thought I had asked for so because they knew my policy better than I did so I was real pleased with that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katherine, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Bradley Hendersonville, TN

It came with the house when we bought it but we stuck with it after the year was up. It is easy to get an online appointment. We’ve had really good luck. We’ve never had any problems getting our claims covered. Customer service has always been good. we’ve used the warranty for a couple of different things. Once was our hot water eater went out and it flooded the garage. They had someone out here the next day and the whole thing was replaced. It was a good experience working with them. The price is pretty comparable to others and we’re pleased with the coverage it gives us. We did have one vendor we didn’t hear from for a really long time. That was are only issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Bradley, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Claude Washburn Trinidad, CO

We had a problem with our furnace at the beginning of cold weather coming in. The furnace would not come on at all. Called 2-10 and set up an appointment to have a service company come out to find the problem. They showed up and found the inductor motor fan was not working. Was froze up. Tech told me the problem and order a new inducator motor with the fan. Came back in about a week and replaced the motor. No more problems. We were pleased with the service and how quick the turn around was to fix the problem. Thanks to our warranty we only had to pay for the service charge when the tech came out the first time.

1 year ago Edited November 10, 2021

Reply from 2-10 Home Buyers Warranty

Hey Claude, we're so glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Sharon B.

I had an air conditioning problem and and they had someone come out fairly quickly and I was pleased with the service that I got. My air conditioner was not working, it was making a horrible noise through my walls from the outside where the the compressor was and I turned it off. The person that 2-10 sent came and found out what the problem was and he took care of it that day and I had air conditioning so I was very pleased. He was very pleasant and courteous he, he cleaned up after himself and he said if I had any more problems to be sure to to let him know. So far I'm very pleased, I've only been in the house short while and and I hope I don't have anymore problems, but it's good to know that I have that security. So if I do have a problem I have someone that I can call that I trust. I'm very satisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Richard

The repayment for new appliances and stuff is limited, in other words I end up paying about fifty percent of the bill for new appliances. They do do a good service once you get them out here or once you get him on the phone. It's a little hard to get them on the phone right now but I understand it's because some of them are working from home. Recently a dryer went out and I called them and the same day I got a response and it was just a part that needed to be replaced, shouldn't have had to replace the whole thing and that was done. People took care of it and they double checked to make sure that it was done and that was it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for taking your time to leave your review. We appreciate your feedback. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Andrew Woolridge Portland, OR

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, Andrew. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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Marcus Atlanta, GA

I am genuinely torn as to whether 2-10 is just a really bad home warranty company or whether all home warranty is a scam. 2-10 only seems to contract with extremely slow, unmotivated, or overworked service providers and 2-10 customer service is, for all purposes, nonexistent. You have to call and hound the service providers and 2-10 customer service relentlessly in order for anything to get done at all. Best case scenario is that you might get an issue resolved months after requesting help.

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Marcus, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2023

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Brenda

If you are not technology oriented, it is pretty hard to finally talk with someone. However, I have been using 2-10 for at least 5 years and I am thankful that they have come thru on their promises!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 15th, 2023

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David Canyon Lake, TX

It has been a nightmare !! It took over two months to get 210 to act on replacing a water heater. I live outside a huge city and your people couldn’t get anyone to respond…which you ended up paying me pennies for getting it replaced myself. I despise your company and am in the process of replacing you. The pain and discomfort of not having hot water for almost two months is inhuman in today’s time….you people should be ashamed because of your lazy response and putting your people out there as fodder, yet you can’t reach management (cowards)…but you still get your monthly payment. NEVER will I recommend your “services”

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 13th, 2023

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Verified Customer

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Kasey Hayes Fayetteville, NC

We just recently filed a claim through them for a/c repair. The claims process online was quick and easy and the repair man was here the next day. 2-10 covered the repair and the situation was resolved efficiently.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kasey Hayes, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Charles (Doug) Bella Vista, AR

They're just a good company and they do what they say they're going to do. They had a company come out the day after I reported a plumbing problem. They're efficient.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charles (Doug), we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Sonia Pearland, TX

They were very supportive, they kept me in the loop on every repair. They kept me in the loop on the name of the person that was coming and it was handled professionally.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sonia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Patricia Williamsburg, VA

They replaced my upstairs air conditioner right after two visits from the company that couldn't get it fixed. Very responsive to the homeowners needs.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Colleen Bakersfield, CA

2-10 cares more about their bottom line then making sure the customer receives quality products or gets the claims taken care of in a timely manner. I have a three year old dishwasher that does not get my dishes clean. The repair company recommended replacing it. 2-10 decided to replace the motor instead. This machine has never functioned correctly. I can only operate it half loaded. This costs me more money in utilities & detergent. 2-10 could care less. Unless the motor was faulty from the start I expect the same level of performance after the part is installed. It is now OCR. I put in the original service request in June or July, I can no longer remember.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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William Dean Virginia Beach, VA

I've had several different home warranty companies. 2-10 by far has exceeded my expectations. Other companies don't compare. EXCELLENT Customer Service

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi William Dean, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022