Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Verified Customer

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Tamara Lithonia, GA

I just recently had to use my warranty to get my garage door fixed and I was able to set up an appointment through one of their customer service agents and someone came out two or three days later and the service that was provided was excellent. He even came back when the issue occurred again. I've had nothing but positive interactions with customer service and they help me to get what I need and make the process easy.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tamara, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Betty Charleston, SC

When I call the representatives are always very courteous and they are very helpful in getting my problem solved. I had a light fixture that had sparks to fly from it and within 24 hours I had a service tech out and they were able to replace the light the switch plate and fixed my problem. I've had several companies come out but the most efficient one and the one I like is Gregory Electric.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Marilyn Payson, UT

I have one outstanding claim. They didn't have any way to repair an electrical issue that I was having. I have one more request into them to get that fixed and I've contact an electrician to come in and start that work for me, I hope they'll pick up. I also have a dishwasher that was not working and I contacted them and they made arrangements through Sears to get that fixed. A 75 dollar deductible seems reasonable and even though the service was not that expensive they took care of the problem that I didn't have to worry about. The technician that came out to our house was absolutely amazing.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Christopher Hallsville, TX

They are just really easy to work with and save me a lot of money. The first time I used my warranty was for my air conditioner. The air conditioner was completely out and I put in a claim online. I had air conditioning people call, they had the air conditioning people call me the next day and I had a brand new one installed probably within a week and I was charged a hundred dollars service fee for brand new air conditioner. They're quick and I've never had problems with it it's always fixed everything or replaced anything broken.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Christopher, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Denise Carolina Beach, NC

I stay with 2-10 now because it's what I know and it hasn't failed me yet. My local rep is always so helpful and I feel that she's always sharing knowledge to other realtors and she's always in touch checking in to see if I needed anything. I think the people they have working speaks better than going on a website and typing in a claim, it's nice to have a person. Just last week I had a garbage disposal go out at a rental property and I called them and it got taken care of right away.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Denise, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Mary Heath Springs, SC

I like the people I dealt but I don't like the website. Electrical that was good, we called for that and they connected us with the electrician and they came out. They did a job on the air conditioning that wasn't good and they said they weren't responsible for it because it was put in improperly. Some of the things we need dealt with they say they won't do.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Mengying Peoria, AZ

I am quite satisfied. My AC needed a new part and some other maintenance, so they dispatched the company and they fixed it within two to three business days. I think the only downside is for example if we know that there's something wrong but don't know what it is that's wrong they come in and check the house. If there is more than one cause of the malfunction then we have to raise multiple tickets for each one, which is time consuming but other than that its fine.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mengying, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Mary Virginia Beach, VA

They could do better screening of the contractors that they work with. Sometimes you get some that take a while to show up or are not very receptive to communication and some of them are pretty good. On one occasion we had the refrigerator doors leaking and we had a company come out here and they had new seals, but thei seals were already bent and not in good shape and we them come back out and get different seals because it was a problem that they were not in good condition. There's a couple time when it was very difficult to get a hold of the contractors to come and do some work but for the most part they've been pretty good and receptive.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Innocent Lawrenceville, GA

I would advise any new homeowner to choose two ten. The breaker for my dishwasher went out so they had to replace the whole electrical pannel behind the wall. They came with their own materials. They did it within thirty minutes. And all that was under a hundred dollars in which I think was less than if I had gotten a private electrician to come out. They're very attentive, they don't see any problem that can't be solved so I'm very happy with it

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Innocent, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Tyrone Norfolk, VA

I recently just had my hot water heater replaced and I placed the call within an hour the company that was going to come out to do an assessment gave me a call and set a time and still they were here in a rapid response. If I'm having a problem using the online portal or or calling the customer service line they get right on it and dispatch company come very quickly with my needs.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Tyrone, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Dennis Omaha, NE

Very positive. I've had to use them 2 times since I got my home, it's an older home and they have done everything possible to get me someone that will come out and take care of the situation and that's all that you want when you have a warranty company. Someone that you can trust that they are going to take care of you. They were so pleasant. I have nothing but good things to say about them and as a matter of fact I'm gonna re-up when the year is over. Good customer service.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Lloydstone Buford, GA

I've had trouble with both my washer and dryer, the last gentleman who came out to service the dryer really went out of his way to make sure that everything was right and to explain to me everything that was wrong and how he could best fix it. Very professional and timely. They always go above and beyond to try to get the service provider with me as quickly as possible.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Lloyd, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rebecca

I wish I would have had more options and control but also I enjoyed how he handled everything from start to finish as far as scheduling stuff like that. There was a misshapen pit under my sink that was ill fitting. So over time it started to leak. And so I chose to use my warranty to call in and get back. They should really check into the vendors that they're using, I called the many complaints about the plumbing and I did experience delays and a lack of communication from the plumbing company, however when they did come to fix everything it took the guy was maybe five minutes to do it and I was pleased with the service and speak with the technician but I just think they're either overbooked and there's not enough that. And they should maybe try to have more than one company that we can toggle between.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jaimerson

It's reliable and easy to utilize the services and when my warranty expires will be renewing it. My garage door screen was broken on it and the the wooden part of the garage door ended up coming out so I submitted a claim and the guy came to evaluate the door and he gave me a estimate and then two ten home warranty covers pretty much half of the total price so that was very very legit. They were very supportive through all the claims and it was easy to make a claim and they reached out and got me connected to someone who could fix my issue.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jaimerson, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Wendy

The communication with them was very satisfactory by email and text. I turned in the claim online and the communication was very good. I had a claim recently with my refrigerator. They dispatched a repair person I think like the next day or the second day. And came out it was repaired on the spot. They didn't have to get an authorization. So I was pleased with the immediacy of the repair. I was very satisfied with the way it was handled.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Ronald

I did everything online and when I sent it again they responded very quickly and arranged for the repair person to come out and he was out within a day or two and they were very helpful. My hot water heater quit working and that's why we called it in and actually it needed to be replaced and that's what they did. The person that was hired kept me updated with the process and he was really good at calling me.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Terrie

Their customer support was fine and they were very responsive. So the week before thanksgiving my washer stopped spinning so that Monday before thanksgiving I put in an online service request. I knew that it was a holiday week. I knew nothing was gonna happen but I didn't hear back from anybody so the Tuesday after thanksgiving I called and said what's the scoop. They told me who which service company have been assigned to me and give me their phone number and so I followed up with them and I left three messages the course of that week and they never returned my call a week later I called back to two ten. and said okay I'll call company A they have not responded what our next steps so they assigned me company B to fix my washer company B responded right away but they couldn't send anybody out for two more weeks. Well two more weeks turned into four more weeks turned into the first week of January to first week of January somebody finally came out and assess my situation. He determined I needed two more parts so then they got ordered and of course that took a couple of weeks and so then the next part came and now we're towards the end of January and when he took it apart to put in that part he discovered two more part needed to be ordered should in those parts got order then of course it's an older washing machine so that part didn't exist so then two ten said okay the appliance people to find it we'll see if we can find it, well I had to let that sit for two weeks and says the middle of February and now we're February I still don't have a washer we determined that okay the parts were never going to be available and two ten cash me out so that I can go purchased of the washer. I wish they'd been a little more proactive instead of me constantly calling out.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Terrie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Gail

Everytime I call I get answers to all my questions and it's very easy to schedule an appointment when I need one. I used it very recently when the refrigerator, one of the motors went out, and I filled out a form online and two days later the gentleman was here. Unfortunately he didn't have the part but he came back the next day with the part and he fixed the refrigerator and it works great. Of the two experiences with them they both went fine.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Eon

I've only have like two encounters with customer support and it was really good because it was helpful and I was able to get done what I need to get done. Actually I just used it last week when my garage door messed up and the screen broke, so they got here within three days. They actually fixed it in a way where we wouldn't have any more issues with it where could damage the door. That was really good. It is easy to maneuver through their online portal and should you need to call prime customer support they are available for you.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eon, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jeffrey

Yes my air conditioner actually today went out so I just put in a claim that about two weeks ago it was also out again for the first time and I was able to get a guy out there the next day through the home warranty company and it was fixed but there's still a problem so they are coming out tomorrow night. It seems like you can only submit a claim through the website, otherwise it's a whole bunch of queuing and waiting on the phone to be able to reach somebody to actually talk about it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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J

They've always been very efficient at answering my questions and getting back and I've been very pleased. We've had several issues for the past couple of years which is odd and they were very good insurance. Most recently our heater went out and so I called them to come to have someone come out and they did and they fixed it and then it went out again and they came back the next day fix it again and now it does appear to be fixed so I'm very thrilled with that. I've been very pleased.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Andrea

Almost every appliances in the house had an issue and we needed to either have them serviced or replaced and the contractor that they hired wasn't the best, but since then contractor that we use was wonderful and then we have to replace a couple of appliances and we were reimbursed a percentage of the cost of the appliance but also they had recommended a website that they use to get appliances and so far so good. They expedited everything pretty quickly and pretty efficiently.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Andrea, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Brandy

They've been a wonderful company so far and great, great service at a great price. They quickly have somebody come out and evaluate it and once based on the contractor's recommendations they replaced it at no cost to me other than the hundred dollars service fee. Most of the time I can easily get in touch with somebody through the website or by phone whenever I have an issue.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brandy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Walt

I've only used it twice for my dryer it's a Maytag commercial dryer that was here when we bought the house and I think the belt or something came loose and twice and I have somebody come out and fix it and and everything worked out fine, however this last time my hot water heater went out and I was under the impression that we had insurance for the hot water heater and everything that went with it and I was totally shocked when we had out of pocket I had to pay a hundred dollars for the gentleman to come and then I had to give him another five hundred and thirty five dollars that was a shock. which I didn't expect. I like my policy and I didn't see anything saying our hot water heater you will be responsible for. When I call they usually get right back to me and and they follow up and the customer service is excellent.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Walt, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Arthur

When we needed them they delivered right away. We had one issue and they came out right away and took care of the problem. They were very professional, friendly and very attentive to what the issue was. Some of our outlets went out down in our family room downstairs and so we called get it fixed and within the next day they were out here and it got fixed right away. It was a very positive experience. I have no problem recommending them. It's it's so far it's been great.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Arthur, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Rebecca

I am a realtor and I work with them a lot with other people’s houses and so when I bought my home, I decided to go with them as well. They do what they say they are going to do. We bought our house two years ago and in August we found the microwave and oven weren’t working. Unfortunately with the supply, there is a huge shortage. It would have been three thousand dollars to get a new one.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Nikki

Two Ten maintains a level of financial safety when it comes to my home. It helps to avoid unforeseen costs out of nowhere. Whenever I need them, I know they will answer. We had a water leak in the middle of last year and it would have been a couple of thousand dollars but the deductible was only seventy five. There are some many things in my life, the last thing I want to worry about is having to try to find a reputable contractor. It is much easier with them.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Nikki, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Marek

Some of the technicians they use are very good. 2-10 is very god and gets back to you and they do what they say they are going to do. I did open a service call for the dishwasher in October and we had to wait for some parts and then it didn’t work and then they couldn’t reach him. They assigned me a new contractor and we had to wait for more parts. It isn’t two ten but the other company but I have been without a dishwasher.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marek, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Judy

The person I spoke with did their best they could to help. I had to have a plumber come three or four times in the same summer to make the same repair. I wish they would do something different. It is frustrating to get a different person each time. It is great to have a safety net for things. I have yet to encounter a subpar technician. Everyone has been able to fix it. It is a comprehensive plan.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Robert

Amazing experience with professional guidance and thorough explanation.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sharon

Vendors alway professional and do the job right.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Angela

I didn't have any heat and they got somebody out here within two days and it was very cold and the person came out on a Friday fixed the problem temporarily so that I had heat over the snowy weekend and then came and told me he'd be back the following week and he was back Tuesday and fix made a permanent fix. They always answer my questions. There's no lag time at all.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ashley Norfolk, VA

2-10 responded very quickly to calls despite the pandemic. A few months after purchasing my home, I needed a repair to my stove. Instead of getting the repair, 2-10 offered me a rebate to replace it. The form was fairly very simple to file and I received funds within a month or so. Although I enjoy the perks of having 2-10 Home Buyers Warranty, I feel like they could offer a little more. I feel like there's a lot of contingencies associated with the plan itself that need to be clearly explained. For instance, if your washing machine is in the kitchen, you have to have an add-on for that. It perplexed me because when I asked the service person they did not clarify that there was a difference, so initially, I didn't have that service until the following year.

11 months ago Edited April 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Edward

I just had a bad experience but everything else has always been good. The most positive what was that my washing machine died and two ten, I was so impressed with the process was easy first of all to file the claim but secondly the response was very quick in my opinion very positive cause they authorized a new machine. So that was probably the best one.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Patricia

Just to think them very impatient and answered my question promptly. Very happy with them. I just used it for my dishwasher leaking and they decided that I could get a pay out for it or go ahead and wait quite awhile to get it fixed because part they didn't know when the part would be do. So I took the buyout. They always seem to answer all the questions that I have right away.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Barbara

I was just really irritated with the whole process. I mean it's extremely difficult, if I wanted to call and talk to somebody at their company it's almost impossible to see that we are on the phone forever and you finally give up and hang up. I just recently used it for an electrical issue at my house at the first company that they sent out. The guy didn't do anything and he didn't explain why. Because the thing was working until he left and the problem happened again, you call them out again the same thing happen, it happened to be working when he was there so he said there's nothing you can do if it is working and happened during that day. After multiple calls they were finally able to find the issue. I think it's extremely difficult to call in and actually get somebody on the phone.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Andrew

It's just peace of mind knowing that anything that if happens to my home I don't have to worry about do I have the money to fix it, I don't know how to fix it myself. I just call two ten and they take care of it. I just used my warranty couple of weeks ago. Had a problem with my heating and air unit and I called them up and they sent out a contractor. Since like, like Covid hit sometimes it's hard to get a hold of them. But other than that I've never really had an issue.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ian

My air conditioning was not working so I call them, the first person who was assigned did not show up and call. So I called them and then about a week later they still didn't show up and they said they were going to come again finally I called two ten and they sent out a new person. But it was not declared by another hundred dollars or not so before that I called again and the representative who helped me there very, very helpful and sorted out everything for me and I'm refunding our hundred dollars. And second time everything got replaced . He sorted out everything and make it right .Well it was a good experience. They were able to resolve my issue it's just a factor relief with just one call that's very good.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Ian, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Patrick

Yeah the first week that we were here around the washer and it backed up in the toilet in the bathtub. And so I contacted 2-10 Warranty they scheduled a plumber to come out, he actually showed up the same day and by the end of the day I had my plumbing issue resolved so very happy with that. Everytime I have needed anything they had immediately taken care of all of our needs. They send text messages to check in and make sure that whatever I needed it's been taking care of which we've only had two issues a plumbing issue and then heating issue and both were resolved very quickly.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Patrick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carol

I think they're expensive. Well I'm just using it right now and I'm waiting the company they referred me to. They have not responded back giving me a timeline or an update when the parts gonna be here for my microwave. I've called them and left two messages and they had to have a second person come out to look at the microwave because the first guy that supposedly fixed it didn't test it out and then since I turned it on it didn't work. So then I have to make another appointment for another person from their company to come out, so this is not a good example.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Andrew

Highly recommend. I had to used the warranty to fix our water heater. We first bought the house last year in May the one of the centers on the water heater was malfunctioning so the plumber that came took care of everything. I filed my claim online so that was very quick that way so I didn't really interact with anybody and then the technician came out. The company was quick to show up and they fixed everything.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Susan

They've always been helpful and if they didn't cover something a hundred percent they've always been able to find ways, they accommodated me or help me find ways to make it right gets taking care of with the help in a portable manner. The contractors are always dependable they're here when they said they're going to be and everything seems to get fixed in a timely manner. I wish they didn't go to such an automated system. I like it better when I'm talking to a customer representative about things.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Ellen

I'm committed. I've had the the home warranty use for air conditioning repairs. And that was pretty prompt and also if there's something electrical that isn't working right they get that particular situation straightened out in a timely and if you have a water leak in your house it's very important to get a good plumber here just take care of it quickly. So those situations have been used and everything was resolved. It gives me more confidence in maintaining homes or rental properties, it's definitely an advantage.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Ellen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Gina

I don't have to continuously call 2-10 home buyers warranty over and over and over to find out everything, they text me they email me or they'll call me and they constantly give me updates the other company didn't do that I always had to call them back. I didn't have to run around, I didn't have to constantly wonder who was going to come to my house because they keep you updated so it was a great service it was a great experience. You get expedited service most of the time you don't have to wait a long time

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Gina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Kathleen

My conversation with the people I spoke with was good. I guess what I'm disappointed with is the coverage because we've got an issue that it's not covered. We used our warranty when our furnace quit and we they set up a an appointment with a heating and air-conditioning company. We called on Friday the company did not come out until Monday or Tuesday, but it was a very cold weekend so no heat in our house and no fireplace to keep us warm was a little bit disconcerting because it was one of the colder weekends that we've experienced here in north Carolina. I'm disappointed that they don't cover fireplace repair

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Kenneth

Their costumer support was great. The gentlemen came out and fixed my AC unit. He was a honest guy he told me everything that was wrong and he took care of everything. The service was great, I'm gonna use them again. As a matter of fact they coming out tomorrow to look at my water heater, it just went out. The people that they sent out so far were very knowledgeable about what's going on with what they needed to fix. It's a great value.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Ken

I will definitely recommend 2-10 home warranty. Just recently I had a furnace breakdown and so I called home warranty and they contacted the company right away he pretty much just one business day for them. Everything along the way was communicated so I knew what to expect if there was any delay I already knew ahead of time so there was no surprises. The person I spoke with was very professional and the response was very quick.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ken, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Loreto

The recent experience I had has been great but there has been at least one time where it was a challenge.It's been virtually impossible to get a hold of anyone from costumer support. In august 2020 when our compressor went out outside we were forced to wait about two weeks to have it repaired because 2-10 decided to find the cheapest part rather than trying to source it locally and have the repair done quickly. So rather than buying the part locally they purchased it somewhere else within united states which delayed the repair and forced my family and myself to wait two weeks in the middle of summer in Arizona where temperature reached a hundred plus consistently everyday. However this last time it was very quick and done professionally.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Loreto, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Kwame

Everything was really simple when I made a phone call about something that needed to be done they took care right there on the phone I didn't even have to fill out any paper work or do anything on the app or anything. I had to use it a few weeks ago when my toilet didn't flush and they got someone out the next day and, they Identified the issue and took care of it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hey Kwame, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Velberia

The agents are very pleasant the people, the people that come to fix my house are very pleasant its just I didn't understand some of the things as far as the service they provide but overall they've done a great job on the repairs between 2018 and 2022. We've had two problems with both air conditioners and it was excellent. George did a great job repairing the air conditioner so overall I'm pleased. I think there should be better literature when I'm renewing so I'll understand better what I'm covering and also the prices of everything I just think its very compact my husband understood it but I did not because I did not initially set up the program and so I thought they gave me the price. They covered the same service that I had before the price went up so I assumed it was the same service but it was not and so I think the literature should have better explanations as to of a renewal costumer so that they are aware of exactly what services they're receiving

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Velberia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022