Name: 2-10 Home Buyers Warranty
Rating: 3.9

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Verified Customer

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Dane Ruyle San Diego, CA

Easy access to customer portal to open a ticket. Tickets assigned quickly. Local company responds and does great work! I have used this service at least 3 times. Super happy with 2-10

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dane, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Bryan Hancock Phoenix, AZ

We had two warranty claims this past year and 2-10 was great to work with. They were easy to file the claim and they were responsive and supplied professionals that fixed the problems fast.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Patricia R Hepner Conway, AR

Harper is above and beyond the very best appliance repair company

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Mark A Solley Niles, OH

Showed up on time, were pleasant & fixed it in a jiffy.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Reggie Destin Nashville, TN

Quick and fast feedback on warranty issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Reggie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Hector M. Andrades Columbus, GA

Their Service Is Awesome, Their Motto Should Be , " Taking Care Of The Home Owner"

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Hector, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Jennifer Koch Simpsonville, SC

Saved our savings account as new parents and new home owners

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Alvin Montilla Dumfries, VA

The service is great and it's easy to access online.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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wanda ackerman Powell, TN

contact service providers in a timely manner; high quality service providers

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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T. Cain Birmingham, AL

My AC needed repair. 2-10 promptly responded to my service request. The technician sent to do the work was on time, professional, and thorough. The work was done quickly and as promised. I am very pleased with 2-10 and the technician sent to do this critical repair.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi T. Cain, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Jack Mos Woodbridge, VA

It is the absolute worst home warranty I have ever had and I had 2 other companies. It is impossible to speak with someone. I have been on hold for 1 and half hours and the portal doesn't work. 2-10 is terribly slow in ordering parts or resolving issues. My ac has been out for 6 weeks and I am still waiting for 2-10 to handle ot. They have ordered the wrong part twice. I would never use them again.

1 year ago Edited July 14, 2022

Reply from 2-10 Home Buyers Warranty

Hi Jack, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Judy McClure Maryville, TN

Our ac went out yes they sent person a week after to check it had to have compressor part ordered electric had to be checked an repairs made waited 6 weeks in heat to be told our need for electrician had been canceled And it was up to us find an have fixed ourselves when we plainly have electric problems covered in our policy uts not right after waiting all that time the company that had part back in 6 weeks told us 210 was supposed to supply us with window air because it taking so long I'm not happy about how we were treated we've used 210 for 6 years now I looking into other companies Judy McClure Maryville Tennessee

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Lizabeth Elder Louisburg, NC

Repairs take 3 months & longer. I reported a problem 3 months before my contract expired- it expired unresolved. 210 is awful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lizabeth, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Chad Graham Bentonville, AR

2-10's coverage of claims filed is the most ridiculous thing I've ever encountered. Nothing is covered and you won't see any money reimbursed for any kind of work done to your home from an issue that comes up. The entire purpose of a warranty is to have your home covered in the event that something goes wrong. Every time something goes wrong, 2-10 finds a loophole or simply doesn't pay to help keep your home whole. On top of that, you have to spend at least 2 hours on hold to be told you're not getting any money. Getting a 2-10 hone warranty is the worst thing someone can do. Throughout each home I've owned and had 2-10 as a home warranty provider, I've filed 5 claims for substantial items and probably received a combined $100 from 2-10 and I paid for the rest.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chad, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 21st, 2022

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Mohammad Ajgor Woodbridge, VA

Very poor and unprofessional customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mohammad, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Maurice Baker Guyton, GA

It's going on 2years in my new home and my work order request has not yet been taking care of. I've scheduled an appointment on several occasions where 2 10 warranty had to reschedule but still never followed up me

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maurice, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Glenda Shiver Canton, GA

We have had 2 techs out that can not repair the appliance. Last one said parts were unavailable and that the company didn't make them and there were no replacements. They are sending a THIRD tech out and wasting their time and ours rather than replacing the unit.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Glenda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Jerry Harris Myrtle Beach, SC

Washing machine not fixed since February. On second service provider and still no completion date.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Disappointed Alexandria, VA

Run around between 2-10 staff and contractor. Contractor disappears without problem resolution.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Amy Sacramento, CA

Extremely slow response times. One example was waiting 3 weeks for AC repair in the middle of July. Temps over 100 degrees. Ridiculous waits for customer service. I had to place so many phone calls for every repair because using the portal never seems to work, and I would wait 30-90+ minutes to speak to someone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Justin Kern Orlando, FL

Terrible service providers that never fix the issues

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Justin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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P

Horrible service or lack there of. no service has been done or completed 4 months later.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi P, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Barry Skinner Gainesville, GA

I have a current service request that is unresolved that is 2 months old.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Isaac Dalton

Poor customer service. Poor contractors involved.

1 year ago Edited July 14, 2022

Reply from 2-10 Home Buyers Warranty

Hi Isaac, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Bill Youngstown, OH

No one helped with a problems that took 3 months to get a repair person to finally tell me he couldn't fix my washer. Then I only got $120 for it. Then you auto renewed and no on told me that was going to happen. I think that is very immoral and should be illegal.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, we're sorry to hear about the issues you've experienced. We hate to see you go but please know you can cancel and receive a pro-rated refund. If there is anything else we can do to help, please give us a call and we'll be happy to assist.

Jul. 21st, 2022

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Ken Thomas

You pay your annual premium, $100 for a visit by a technician and then you have to pay for the part that has to be installed. Instead of the technician using the part from his stock, he has to order it it from 210. I had to wait three weeks even after escalating the case and it was 90 in my home for that whole period of time.

1 year ago Edited July 14, 2022

Reply from 2-10 Home Buyers Warranty

Hi Ken, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Mike Freace

Poor customer service during our last claim.

1 year ago Edited July 14, 2022

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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B Belton, TX

1. Hold times are absolutely intolerable. I've spent 3 hours getting to the person I need, but 90 minutes is average. The online portal is useless for most things. 2. The contractors hired seem to be the worst of the worst. They have "F" rankings with Better Business Bureau and average one star reviews online. 3. Timeliness is dreadful. An issue from 7 months ago is still outstanding. 2-10 has caused me more stress and more damage to my home than anything.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Schwanda Crawford Atlanta, GA

I purchased my house 2 years ago, placed a claim two times. Never followed through or fixed anything. I lost money with this company. Still awaiting my refund

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Schwanda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Edna Baehre-Kolovani

1. It took two visits for the technician to write the correct diagnosis for a washer (beyond repair). 2. The second technician waited 2 hours! in my driveway to give the phone report. He finally gave up and send me snapshots of the assessment which I then uploaded to a 2-10 warranty representative. At first, she did not want to accept the snapshots and, instead, wanted to schedule a THIRD visit until I protested. She finally agreed to accept the snapshots and to calculate the estimated repair costs as per the report from the technician, and finally recommended a replacement. 3. I waited 2 plus hours on the phone each time to get a person on the line. The company's answering system for technicians to make their report and for customers is absolutely atrocious, and it is just as bad for customers. The company does not appear to honor its commitment of its contracts. Any consumer who needs to file a claim has to be persistent and be willing to spend hours waiting to get a response. The on-line system does not allow for accurate reporting of the issues encountered trying to satisfy a claim. They should make the technician reporting easy for on-line submission instead of wasting their time on the phone line in order to give a report. I doubt that I will renew the warranty next year.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 28th, 2022

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Gail

Need to place the need for a repair by phone. On line is too difficult for the elderly

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Floyd Lowman

Any company where you have to wait on hold for nearly 3 hours on consecutive days has no interest in customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Floyd, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Christopher Muzio

The service would be perfect were it not for the fact that at least two if not three of my claims basically told me "hey, we can't find a contractor, go get it done yourself and we'll reimburse." No thanks.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Kirti Patel

Prompt and friendly reply to service call.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kirti, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Vinod Kumar Chandrashekar

Very prompt and quick resolution and response

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vinod, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Terry

Great customer service, response, and fares

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Terry, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Michael Durban

Fast response with skilled technicians. Easy-to-use

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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AHolmes

New home surprises handled quickly good techs

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi AHolmes, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Kathleen Santiago

They are easy to notify and receive service quickly

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Pablo Mooresville, NC

I always receive a prompt response. The last time I needed to get my washer fixed and they sent me a guy that came out three weeks later.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Pablo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Robert Papillion, NE

Great program. My air conditioner went out and they had it looked at. They have easy access on the website and responsiveness was immediate.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Norman Hephzibah, GA

The customer service support was really great and really informative as far as fixing the issue that I had. The contractor had some miscommunication and mishaps with my work order.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Norman, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Parker Tucson, AZ

We had out air conditioning not functioning for weeks and 2-10 didn't find anyone. We ended up just finding someone out of network and now its a mess trying to get all the infomration to them to take care of the rest.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Parker, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Dollie Peoria, AZ

They were very helpful it was an easy process. I just needed to have my pull pump resolved.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dollie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Margaret Tucson, AZ

You do everything online. When I finally can talk to somebody it's a lot easier to report what I need done. It's very hard to get stuff done online sometimes because it doesn't let you describe everything you need. I had a water leak my water heater and I had water damage and they sent w=someone to fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Lori Sarasota, FL

I've used it several times and by the time the person could come down to service it wasn't convenient for them to get to us. It's a time issue. Nobody returns the phone calls. It's hard to get a human.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Mary Cary, NC

They've been extremely responsive. We have used the warranty three times and immediately they arranged for the contractors to come out in a very timely manner. A couple of the contractors left before the problem was resolved and I'm having trouble getting that fixed, but that's not the warranty company that's the contractors.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Michael Magnolia, TX

No one has called me back. It was two and a half weeks from the time I called until the time they finally called me back to schedule and by that point we already had it taken care of and paid.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 28th, 2022

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W. Tucson, AZ

I needed a new appliance and and they covered it completely.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi W, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Tonya Woodbridge, VA

Very happy with the service. They're very attentive to my needs and my concerns and they were quick to respond on on the claim. When my air conditioner broke I needed a contractor and the claim went through very fast and contractor responded very fast and very efficient.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tonya, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022