Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Verified Customer

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Donna Kennedy Winston-Salem, NC

So far, they have worked with us on any problems & repairs we've had to have.

1 year ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the 5-star rating! Everyone at 2-10 Home Buyers Warranty strives to make home ownership a good experience for you, and it’s always great to hear when we succeed.

Jun. 21st, 2021

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Verified Customer

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Casey Carter Downingtown, PA

Customer Service is excellent! Response times are quick as well.

1 year ago

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Verified Customer

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Christopher Sellers Englewood, CO

My plumbing repair was covered, but not the drywall and everything else that needed to be ripped out to access it!

1 year ago

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Verified Customer

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Clayton Ivers Evansville, IN

Hassle free, no nit-picking of claims and very quick turnaround.

1 year ago

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Verified Customer

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Jannette Stewart Capitol Heights, MD

My last request for repairing siding on my home was denied. The previous contractor received payment however the repairs were not properly done.

1 year ago

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Verified Customer

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Emily Spears Decatur, GA

They covered almost all of my costs, but the service to replace my water heater was a little slow.

1 year ago

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Verified Customer

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Kedesh Jerome Orange Park, FL

It takes them too long sometimes to resolve certain issues but it is understandable as they have to order parts ...

1 year ago

Reply from 2-10 Home Buyers Warranty

Thanks for your feedback. We’re really sorry for the trouble you had. We will learn from this to see, what went wrong so that your next experience will be much smoother.

Jun. 23rd, 2021

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Verified Customer

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Vincent Daddio Lake Mary, FL

Changed vendor as I requested due to first vendor was a no show.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your positive review, we appreciate your support.

Jun. 21st, 2021

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Allen Green Collierville, TN

Do not like the way they handle appliance claims even though I am paying to have the limit upgraded

1 year ago

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Verified Customer

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Mark Franklin, TN

Easy to work with and good quality work by the heating and air company

1 year ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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Verified Customer

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Patrice Foster Leesburg, VA

You can always depend on someone coming out within several days.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patrice, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jul. 14th, 2021

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Timothy Wilkins Virginia Beach, VA

I had a microwave problem and they took forever to come out and look at it. They didn't communicate with me and they did horrible work and made the problem even worse.

1 year ago

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Verified Customer

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Ray Leesburg, VA

2-10 Home Warranty has good representatives and is a prompt service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi there Ray, we’re so happy to hear you had a good experience with 2-10 Home Buyers Warranty. We appreciate your business and will continue working hard to keep you covered!

Jul. 14th, 2021

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Verified Customer

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Johanna Virginia Beach, VA

They don’t give you a choice about who is coming to do the service but they are quick to respond.

1 year ago

Reply from 2-10 Home Buyers Warranty

We’re glad that we could help resolve your service request. More importantly, we appreciate your honest feedback about the issue you had throughout the service request process. We want to make sure that we’re doing everything we can to make the service request process a positive experience for you.

May. 28th, 2021

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Colleen Virginia Beach, VA

The wait time to talk to someone in customer service is long. We might change to another company.

1 year ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us based on your rating. More importantly, we appreciate your suggestions on how we can improve

May. 27th, 2021

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Donald Virginia Beach, VA

I have been on hold with them for hours before and I still have to pay extra for even though it was determined after three hours that it would be covered.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we are sorry for any confusion there may have been. If you have additional questions or concerns please do not hesitate to reach out to us. 800-775-4736

May. 25th, 2021

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Verified Customer

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Brigitte Atlanta, GA

I’ve had challenges with them. They offered little assistance when my AC went out after two years.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello Brigitte, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We hope you’ll give us another chance to make this right.

Mar. 17th, 2021

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Verified Customer

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Cynthia Myrtle Beach, SC

Good at customer service. When my HVAC thermostat went out, they replaced it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Cynthia. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 18th, 2021

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DAVID SONDERS Walnut Creek, CA

Not worth the money. Just a hassle. Contracted service providers are low quality, slow to respond. Nobody I'd hire if I wasn't forced to work with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello David, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’re looping our contractor relations team in about this issue right now. If you’d like, we can contact you at your convenience about this issue. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Calvin Kerns Spartanburg, SC

Fast claim service, fast to contact a contractor.. Friendly service rep.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey there Calvin Kerns, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 10th, 2021

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Barbara Louisville, KY

Unlike previous claims, the most recent was very disappointing. In the middle of winter, my hot water tank goes out and it takes one week without water to replace it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 10th, 2021

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B. Kelley Auburn, GA

The company they sent out did a horrible job and was only at the house 5 mins and then left - didn't even try to fix the issue. Also, they partner with subpar companies.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi B. Kelley, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Charles Wiley Plano, TX

Have had two repairs done with 2-10 and their performance was great.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello Charles, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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A Williams Newnan, GA

Great Home warranty company!! Very professional service and quick response.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi A Williams, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Verified Customer

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Barbara Sugar Land, TX

Customer friendly; prompt responses; dependable; easy to navigate

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello Barbara, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Chris Natrona Heights, PA

Always a struggle to get anything done. Always takes multiple calls, and they struggle to find me a reliable contractor or they are misinformed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Carrol Murrieta, CA

My calls are normally answered timely. Most technicians are out of area causing delays.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Carrol, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerwarranty or call 800.775.4736 and we can discuss. Thanks again for your feedback and for your continuing business.

Mar. 10th, 2021

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Andrew Mastronardi San Antonio, TX

The issue we have with our refrigerator has not been corrected.The time is much too long so far 1 month NO REFRIGERATOR

1 year ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Andrew. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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T. Dunn Woodbury, NJ

The company refused to cover the labor costs for repair of a refrigerator that was under warranty for parts but not for labor.

1 year ago

Reply from 2-10 Home Buyers Warranty

We’re disappointed to learn that you’re unhappy with our coverage. If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 2nd, 2021

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Verified Customer

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Leslie Lettera Tampa, FL

So far the service & the contractors they use have been great.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Leslie Lettera, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 23rd, 2021

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Anonymous Jacksonville, FL

Our builder recommended this company to us. Some people we talk to in customer service are nice and some are not.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Nhat Norfolk, VA

This company is awesome. It took a while for our claim to be resolved, but we still recommend them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi there Nhat, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Mark Atlanta, GA

Too slow to respond. Took 3 weeks to respond to a washing machine. Assessed initially within 5 days but took 2+ weeks to get back to me

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Hannah VanHoose Cincinnati, OH

My plan auto renewed, I tried to contact someone about how much it is and kept getting shuffled around. Left a voicemail and I haven't heard back.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Hannah VanHoose, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Beverly Walton Little Rock, AR

Efficient service, knowledgeable technicians, and courteous.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey there Beverly Walton, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Mike McCartney Norfolk, VA

Very speedy claims service for most part when I have used it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mike McCartney, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 8th, 2021

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ACT Parker, CO

We always receive prompt service and have not been disappointed.

1 year ago

Reply from 2-10 Home Buyers Warranty

We’re glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Feb. 4th, 2021

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Verified Customer

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Arlene Taborn Norfolk, VA

Easy to take care of your problem. The only system is user friendly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 4th, 2021

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Dani Landers Wilmington, NC

2-10 had 5 coverage and service. It has been a pleasure to work with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Dani Landers. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 4th, 2021

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Brianna Decatur, GA

I was denied a claim when the plumber came out to diagnose the problem instead of by the back support guy. I am not very satisfied. I might cancel and find someone else.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello Brianna, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible. If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 3rd, 2021

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Wayne Fernandina Beach, FL

I had a problem with my washing machine and I still have a problem because they have not been able to get a repairman out here to finish the job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Wayne. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 3rd, 2021

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Verified Customer

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Mary Oro Valley, AZ

It’s pretty good. They use good experiences. They’re not exactly timely but they’re not bad.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello Mary, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 2nd, 2021

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Anonymous Denver, CO

I chose 2-10 because it was recommended to me. Customer Service is very responsive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Esther Lawrenceville, GA

The quality of the service is very good. They are prompt getting someone out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Esther, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Tamitha Noblesville, IN

Don’t waste your money. They refused to replace my microwave. It is difficult to get through to a representative and they don’t cover much.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tamitha, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Feb. 9th, 2021

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Damber Louisville, KY

It’s a good service. I get quick service. The quality is good. I used it for a heating problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Damber. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Fern Crowley, TX

Came with the house. All my questions are always answered by them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Feb. 8th, 2021

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Michael Belmont, NC

They didn’t give me any services. I had pipes leak because the glue failed and they refused to cover it. I had to spend two thousand dollars of my own money .

1 year ago

Reply from 2-10 Home Buyers Warranty

Hello Michael, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible. If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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Wendy beech Fredericksburg, VA

you don't cover anything and find reasons to deny

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

May. 12th, 2022

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Sarah Little Rock, AR

Horrible service. Went a month without heat.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022