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2-10 Home Buyers Warranty

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6.9

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Christabel Myrtle Beach, SC

Everybody has been helpful. My problems have been resolved. We’ve had a good experience.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Christabel, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 17th, 2021

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Donald Trussville, AL

The heat pump was not functioning properly and there were delays getting the service people to the house but it worked.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Donald, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 18th, 2021

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Daniel Van Buren, AR

Our dishwasher broke down so we gave them a call and everything was handled to my satisfaction.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi there Daniel, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Donald Ridgefield, WA

Totally dissatisfied with the company. I would never recommend them. They are lacking good instructions on their website. They expect you to jump through a whole bunch of hoops.

1 year ago

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Reply from 2-10 Home Buyers Warranty

We’re terribly sorry and extremely embarrassed that you’ve had a negative experience with us. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 18th, 2021

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Bruce Emerald Isle, NC

Simple appliance repairs for the refrigerator and dishwasher have been done in quality time.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Bruce, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Anissa Browns Summit, NC

My toilets and sinks were backing up, and I was having a bad experience with the people 2-10 sent out here to do the job, so I ended up finding someone on my own.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Anissa, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Dwayne Washington Fort Washington, MD

Poor contractors. Contractors I’ve experienced are of very low quality. Experienced this with multiple contractors that 210 have on contract for service. Have told them that on numerous occasions

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello Dwayne Washington, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Christine Meredith Fernley, NV

They have problems assisting with our issues. Can’t seem to get us help with our problems and we don’t call often. And it’s like they try for a day and that’s it.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Christine, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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credella fitzpatrick Wake Forest, NC

Up to today,I rated 2-10 a 5 star home warranty,but Two companies could not fixed my toiley and was stuck with $352.00 bill.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Credella, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Bryan Greer, SC

Basically they will do everything they can in their power for not paying any work that is needed. They will try to find the smallest issue possible to say NO to your repairs.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Bryan, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Amber Robinson Fort Smith, AR

They are Great and easy to use. They work fast as long as you call and always check on the progress

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Amber, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Dale Haynie Cypress, TX

They partner with incompetent contractors that are using 210 as a lead service.. The last 3 times I have needed repairs, the contractors for A/C, Plumbing, and Pool have taken the $60.00 and completed nothing!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello Dale, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Chris Lexington, SC

Poor customer follow up and record keeping. 2-10 Warranty has an issue recording and documenting conversations and supervision does not return your phone calls.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Chris, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Bryan Tucson, AZ

Great Customer Service. Fast response time. Agents actually work with homeowners.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi there Bryan , we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Bill Harley Glassboro, NJ

We needed to use the warranty to fix our heater and it hasn't been resolved, and it has been a couple of weeks. It's taking too long for them to resolve this problem.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Bill. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Bailey Mcelhinney Davenport, FL

They listen and they are awesome. They do their job efficiently and professionally.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey there Bailey, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 5th, 2021

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David Homen Bella Vista, AR

We have excellent service for the two times we've needed help for our new home.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello David, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 2nd, 2021

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Jacque Reiff Phoenix, AZ

Our service claims have been addressed quickly with high quality service vendors.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey there Jacque Reiff, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 4th, 2021

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Gary Anthony Florissant, MO

Timely feedback for all work request. All vendors sent out have been very professional.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Gary Anthony, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 4th, 2021

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Henry McDonough, GA

Fast, on time and very professional. They got me a trustworthy service provider out here very quick

1 year ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Henry]. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 4th, 2021

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Colleen Olathe, KS

All the bases needed are covered. When we call in, they are very prompt and nice.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Colleen, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 2nd, 2021

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Apryll Cabot, AR

Every time I need somebody out here, they make it our and repair it with no problems.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey Apryll, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Anonymous Castle Hayne, NC

It didn’t take long to get an appointment and the contractor was on time and neatly dressed and very professional.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 9th, 2021

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Derek Topeka, KS

Wait times are extremely long when I call in but they did get a plumber assigned to me to fix my leaky pipes.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Derek, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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April Winston Salem, NC

Doesn’t cover everything we have but we did have our hot water heater replaced and the people were helpful.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello April, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Kyle Atlanta, GA

I definitely recommend this company. When I had to call everything was good. Everyone was precise.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Kyle, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 3rd, 2021

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Efrain Ortiz

Called never got no where. No solutions to customer problems, agents don't listen to customers at all.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Efrain Ortiz, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Casey Tucson, AZ

Worse customer service experience I have ever had

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Casey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Mohammad Ajgor Woodbridge, VA

Very poor and unprofessional customer service.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Mohammad, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Justin Kern Orlando, FL

Terrible service providers that never fix the issues

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Justin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Benjamin Denton, MD

The Customer Service Representatives have all been very helpful, but it is very apparent to me that the workings of the company are opaque even to the people who work there. I have been taking time out of work and family for three weeks trying to get my heating replaced, and it seems that the higher decision-makers are taking every opportunity to keep from having to do the job. In terms of time and transparency, the unprofessionalism is staggering. Temperatures are falling below freezing every night and there is no end in sight.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Benjamin, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 24th, 2021

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JJ Chandler, AZ

Process and time it took to get anything accomplished/approved was ridiculous.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi JJ, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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wayne wilson

There is nothing good to say about this company. I would give it 0 stars if possible. On June 30th I called to have my washer repaired. During the next 3 weeks the company dispatched 3 different contractors that never called or contacted me. The fourth contractor came out and told me that the washer needed 4 parts and it would be more expensive to fix it than to buy another. For the next 4 weeks I have been getting the run around from HBW 2-10 warranty. First they said that they were waiting on the repair contractor to file their report (this was a lie). Then they said they didn't have the parts list from the contractor (also a lie). Now they are telling the contractor to tell me that they are researching how to obtain cheaper parts and they will contact us in 2 days. WHY would you ever use a go between to communicate with your customer? I read another review that said there is no customer support or any way to get help if a repair "goes sideways". That is certainly true here. I've asked MULTIPLE times to speak to a supervisor (someone who doesn't just apologize but can actually do something to resolve my issue) and was called once and missed the call. That was 2 weeks ago and now HBW 2-10 is telling the contractor to tell me they are looking for parts? Do yourself a favor and steer clear of this company. They never have to actually satisfy the customer because the customer is the real estate agent or the home seller who buys the product. My next step is to contact the attorney General of Maryland and/or a news station that investigates fraud and incompetency.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Wayne, were sorry to hear about the issues you've been experiencing. What you described is not the experience we aim to provide. If you will send us a private message with your service address we will help get this resolved in any way we can.

Aug. 13th, 2021

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sarah jones Mexico, MO

I will never get a warranty through these people every again. I have been a month trying to get my reimbursement. I called and the person told me I was authorized for $200 and since roto rooter was out of service area I would have to get reimbursed. I called and they said I had to upload it through the portal. The portal didn't work and it had the prior homeowners name on it. Called back they said they fixed it, they didn't. Called back and they said it was fixed on their side, but not mine and they would fix that. Long story short it never got fixed. I have called 7 time and each time it is 1.5 hr wait. This time I finally got someone that would help and she said it hadn't been authorized. Funny considering I was told it was authorized when I called it in to begin with. After giving the lady all the info and being on the phone for more than 2 hours this time, they decided they would not authorize it now. We are officially out $400 for something we were under the impression we would get $200 back on. I'd like my almost 14hrs back of my life I have spent on this bullcrap.

1 year ago

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Daniel Walker Chesapeake, VA

This company is a complete scam. I am stuck with this company for the time being because it was included in the purchase of my home. My AC was not keeping up with the heat at the beginning of May and they sent an HVAC contractor to look at it. He showed up on a morning where the temperature had dropped drastically so the air was cold outside. The HVAC contractor simply checked the freon and said it was putting out cold air so it was good. I pointed out that the air outside was cold so obviously the air inside would be cold coming from the vents. He shrugged it off and charged me the service fee before leaving without fixing anything. About two weeks later, the AC died completely. I submitted a new work order and they sent M+Holmes to diagnose the problem 3 days later. M+Holmes came out and diagnosed the problem immediately. However, M+Holmes did not send the diagnosis to 2-10 until 4 days later. The only reason they sent the diagnosis at all is because I called 2-10 to see what was holding the process up and 2-10 said they didn’t have it. 2-10 then failed to make contact with M+Holmes. I had to call M+Holmes to get the diagnosis sent. After this, it took 11 days for the parts needed to be shipped in to M+Holmes. M+Holmes was supposed to contact me to set up an appointment for repairs. They never set up the appointment, even when I called to speak with them. They did answer and tell me they had the part. They also told me this fix would have taken less than 24 hours had I called and not gone through the home warranty company. Throughout this process, I have tried to reach out to 2-10 for help and been dismissed. The wait times have been over an hour to speak to anyone and when I do get through they act like I am inconveniencing them. They were paid to complete a service and they have not provided it. They will point the finger at their contractor, who does appear to be dropping the ball, but that reflects on them as well. This home warranty is a scam and I feel taken advantage of. There is no reason for an AC repair to take over two weeks like this when temperatures are in the 90s. I filed complaints through their customer service and the Better Business Bureau to no avail. They clearly do not care about their customers at all. I should not be surprised considering the slew of negative reviews online for this company. The issue has still not been resolved and the only options they have given me is to start the process over again by calling a new contractor. I have never had this much disdain for a company. They make Cox or Timewarner seem like the most customer service oriented companies out there.

1 year ago

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Reza Mousavi McLean, VA

I seriously think dealing with this company reduced my age by at least 1 year. This company was by far the very worst company I have ever dealt with. So, let me tell you what happened: First off, I did my research to buy my home warranty, and it came down to 2-10 because I had two older HVAC units that may have needed replacement soon. 2-10 claimed that they are the only company that would replace the unit if you buy the additional HVAC coverage. That's exactly what I did. Long story short, the first year I had a few AC issues that needed service. Each time they sent 2-3 contractors because they didn't like the quote from the previous contractor. And when they did, they listed a whole lots of things that wouldn't be covered under the policy. I would say this is BS because I had other home warranties previously and never had these issues with them. Ok fine, let's say that's normal in home warranty business. The most infuriating issue was that in the second year, I had to sell my house (relocation) and therefore needed to cancel the policy. During the sales process, the inspection needed some minor fixes ($200) which were all covered. They prolonged the process so long that we had to close before they pay and therefore I paid out of pocket. They didn't reimburse me for the covered cost. So I asked them to return the money I paid for the whole year. I called them so many times and waited on the customer service line for so many hours. I have submitted their online forms quite a few times too, but no luck! So my last resort is to let others know to stay away from this company! I mean seriously, even for this business, these guys are quite something!

1 year ago

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Kathryn B. Charlotte, NC

DO NOT USE THIS COMPANY!!!! HOMEOWNERS BEWARE!! My A/C unit is broken so we started a work order a month ago to get it fixed. Still not fixed. They have sent the same part to our contractor, from what we understand, and it's the wrong part that isn't compatible with our unit, which the contractor told 2-10. I've been calling and I get no where. I have a 3 month old and we have no A/C in 90 degree weather. I've tried to get this escalated and haven't been able to. I called again, on hold for an hour, got hung up on. Called back and said there's a dispute between contractor and 2-10 because 2-10 isn't paying their contractor. They gave a new part to the contractor and it turns out, it's the exact same part that won't work. We called the warehouse they receive it from and they even confirmed it wouldn't work. My husband called them, and got hung up on as well. They claimed they called back and it went to voicemail, but they didn't. Even if they did call back, why wouldn't they leave a voicemail? This company doesn't care about their customers at all.

1 year ago

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Reply from 2-10 Home Buyers Warranty

We are sorry to see you feel this way. If you need assistance do not hesitate to let us know. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook Page l 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 21st, 2021

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Eric Gregg Portland, OR

We inherited a home warranty with the home we bought in July of 2020. We are moving for my job to another state and we needed to have the HVAC serviced and there were items replaced. The bill came to $632.39 and we submitted the receipts as requested by 2-10. They responded by saying the check would be expedited and that it might take fourteen business days. That date has come and gone and still no check. I believe in doing what you say you are going to do. This company hasn't held up their end of the bargain, they were paid. Now that it's their turn to pay they are MIA, I wouldn't recommend 2-10 Home Warranty to anyone because they don't do what they say they will do. If you read the 1148 complaints about this company you may want to look elsewhere. Eric Gregg Longview WA

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Eric, we are so sorry to read about the issues you're having if you're willing please reach out to us 800-775-4736 so we can discuss this further and see what we can do.

May. 25th, 2021

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Lana Jefferson, GA

We have had this company for the past 3 years and have had 2 claims. Our first claim was for a dish washer that the motor burnt up and that claim went well. Second and most recent, our 2 year old microwave quit working, the only option given to us was to have a service company come to our home and repair it. They came within a week to diagnose, then they ordered parts which took an additional 2 weeks. Here is where our issue is, guy arrives alone to fix the microwave, it is a large built in microwave, while he was taking it down by himself he broke the bracket and bent the screws that hold it in place. He says, “I am sorry that I broke the bracket and I will get another one ordered and finish reinstalling the microwave as soon as the parts arrive., the microwave is now working though” I had no problem with this and he leaves this huge microwave on my cabinet. 2 weeks go by and we don’t hear anything so we reach out to find out the status of the repair of the microwave that was broken by the service guy and we are told that the microwave is working and they don’t Warrenty frames, they only Warrenty mechanical parts. What?!? The frame is broken due to you deciding to repair the broken one and now what? Now we we have to file an insurance claim with the service company. I spoke to the service company and they are saying they are not responsible because the “frame was faulty”. So needless to say we will definitely explore other options once our renewal is up. Consumer beware if you let a service company contracted by 210 into your home and they break something it isn’t their fault and you are on your own. I now understand why the rating of this company is a 2.9. Hard lesson learned, now I am out $75 service call and the $ to purchase and install another microwave. Wow. Just wow is all I can say.

1 year ago

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Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you're having, can you send us a private message here with your property address so we can provide additional assistance?

May. 19th, 2021

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Martina Albano Decatur, GA

I’m an extremely disappointed customer. After 2-10 sent one bad contractor after the other I am left with more damages than before and they have taken no reponsabilty for their negligence. I had an issue with my air conditioning unit (January 2020), which turned out to be a simple blown fuse (simple fix, but took us a year to figure out due to the poor contractors you sent). When I contacted 2-10, they promptly sent out a contractor of their choice. Here is where the damages started. The first contractor they sent did not correctly diagnose the issue, and had me buy a whole new HVAC unit. He also physically assaulted me by grabbing me from my waist when he was behind me. I reported him and they sent out a different contractor. This contractor installed the new unit. He left the instructional paper in the AC unit which resulted in burned paper coming out of every vent in the house. He also did not connect the unit to the two available transformer, but only to one. This caused the fuse to blow again. The paper left in the unit caused a blockage in the drain which caused overflow in the drain pan and leakage. they sent another contractor who did not diagnose the issue correctly. He said the emergency hose carrying the water outside was not properly installed. He removed it and installed a 3 story high plastic pipe that fell to the ground two days after due to poor installation. The drainage continued to occur and damaged the gas meter situated right under the HVAC emergency drain. I reported this issue but 2-10 was unable to contact this contractor to have him repair the damage. they also told me that I had to take it up with their insurance but only provided me with the information to their insurance 6months after I reported the issue. This resulted in the contractor’s insurance not covering the damage due to too much time passed. Literally EVERY single contractor 2-10 sent caused more damages than before. they took absolutely no responsibility for sending unprofessional contractors or for the damage they have caused to my property. I was left with several bills to pay that could have been avoided if any of the contractors they chose were qualified. this is unbelievably wrong. they provided no assistance when their contractors caused so much damage.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Martina, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. Please send me your complete property address so that I can forward this to our escalations team. We want to earn your trust back. Thank you for your feedback.

Mar. 26th, 2021

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John Williams Columbus, GA

They were on the ball to get someone out to diagnose the problem with our range. Waited over a month to be told part for range is no longer available. Another month to be told range is no longer available. Selected a different range which was suppose to be installed within 3 weeks. Received a call range was in and would be installed the following day, yesterday, between 1-5 pm. They never showed up or bothered to call. I called them at 5:30 now being told the range is on back order. They keep making a cash offer. ?????

1 year ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, John. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 13th, 2021

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Nikki Mableton, GA

2-10 Home Warranty is not vetting their contractors. They sent a contractor out who diagnosed the issue with my washer incorrectly. I received a call from the contractor at 10:30 pm the night before indicating that he did not have the correct tool to assemble my washer. He already came to my house on 3 occasions. I contacted 2-10 and they sent someone else out. The new contractor fixed my washer in less than 10 mins. However, the incompetent contractor failed to put clamps back on my hoses which resulted in water leaking and damaging ceiling. 2-10 is not taking any responsibility for the damages. Mind you, the contractor diagnosed my washer with the belt being broken and then told me I needed a new transmission and belt. Neither diagnosis was correct. 2nd Contractor stated that my washing machine doesn’t even have a belt. 2-10 Home Warranty is not vetting their contractors. Buyer beware.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello Nikki, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 13th, 2021

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Jesse Peel Sterling, VA

My experience with 2-10 was pretty on-par with others here. Waited weeks for a response for a water heater issue that I was having in December, and I eventually cancelled the request and had a private contractor resolve it. Calling customer support for an update was an exercise in patience as it was at least a 30 minute wait time with each call. When a technician was finally dispatched weeks later, he completely misdiagnosed the issue (according to the HVAC tech I hired,) which likely would have led to another dispatch and $100 service fee, and likely more after that. (Which is part of the overall 2-10 grift, I imagine.) The case then sat "awaiting diagnosis" for another week, until I called customer support again (45 minute wait this time,) where it was suddenly updated, and I was told that someone would reach out to me shortly to schedule the actual repair. Another week and a half passed, and I finally gave up and took care of it myself. (Because, you know, having heat in the winter is kind of a necessity.) Like many home warranty companies, it's a scam due to the mechanics behind it. Affiliated service contractors really have no incentive to move on these requests as they don't make any profit off of it, and it just serves to keep their scheduled filled. (Literally any other job they have scheduled pays more than what they see from these companies.) I've also learned to be wary of the caliber of technicians these plans come bundled with. I have a hybrid water/heat system in my condo; a little less common, but a standard setup that a qualified/experienced HVAC tech should be able to ID and work on. The service technician 2-10 dispatched was visibly confused and started asking me all these questions regarding specifics of the system. ("Hey man, that's why you're here; if I knew what all this was, I wouldn't be calling you," was my eventual response.) He then just kind of picked a valve he thought was the issue, (it wasn't,) charged my credit card $100 and I never heard from him again. My advice to anyone considering this company or a similar firm is to just avoid it outright. Like any insurance company, they're really good at not paying out when you need it, happily billing your credit card every month regardless of the fact that they bring absolutely nothing of value to the table. I would recommend finding a technician or service firm that you trust and that has a proven track record, and sticking with them. I've since cancelled my plan with 2-10 as I can think of dozens of things I would rather waste $70 a month on.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello Jesse Peel, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Jan. 13th, 2021

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Denise Gangraw Melbourne, FL

This company is horrible! Our dishwasher is still not fixed after 4 months even though they have replaced almost every part on it and they refuse to replace the actual dishwasher saying that maybe if another part is replaced it will work. You can wait hours on the phone only to be told they can't help you and then transfer you to someone who doesn't answer the phone! Our security system has not been repaired either because they do not have anyone to fix it. They said we need to find our own repair company for them. Customer service is terrible and they skirt around the real issues. Don't waste your time or money on this company!!!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hello Denise Gangraw, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, someone from our escalation team can contact you at your convenience. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Jan. 12th, 2021

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cynthia New Bern, NC

Customer service is not real, they are just there to keep you on hold and transfer you. They do nothing else. My garage door spring broken, I contacted 2-10 and a contractor was sent and he said he had to order the spring, would be about 2 weeks. It's now 7 weeks later and I cannot open my garage door and cannot get any help from 2-10. Apparently the spring is hard to get, is on back order, is too old to find and they will not give me any time frame at all. I just wanted to know how long will this be allowed to continue? 6 months? a year? The only answer I got was "maybe". And if I am not satisfied with that, they will refund my $100 service fee and give me the money for the spring. If they can't find the spring, how can I? It still does not repair my garage door. If a part cannot be found, then the entire thing should be replaced, that's why we pay this company. I cannot open my garage door at all, can't get anything in or out. But according to their customer service, they basically don't care.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we’re really sorry about how long it is taking us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on Facebook 210 Home Buyers Warranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Jan. 8th, 2021

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Pearl Li ,

The management of this company is completely unethical!! They will clearly deny your claim when it is covered under the agreement. I had a pipe leak on Sat. that was an emergency. Since I couldn't reach their customer service on a Saturday night, and their assigned contractor does not work on weekends, I had to call another contractor due to the fact that within 4-5 hours my drywall expanded rapidly with leaks and my electrical system had to be shut down as well. Regardless of whether I filed for this claim or not, they denied my full claim and only reimbursed me for $100 for this, when the total cost is$400+. They claim that I did not follow the process, when their process is designed to NOT work when their in network contractor does not work on weekends and their customer service also will not take calls on Saturday night. I ended up holding the bag every time. The only reason I am with this warranty is because this warranty was assigned to us by the seller!! Every step has been so painful in dealing with this unethical company that designs process for customers to fail and finds a reason to punish you for not following their impossible process for coverage. Also, when they do take calls, it usually will put you on hold for an hour before you can reach anyone's live. They want to maximize ways to deter people to ever be in touch with them. Even the customer service person was sympathic towards my situation , yet that is the management's direct orders. It shows that this company is rotten from the top! Please stay away!! It is horrible. I can not believe they are allowed to even stay in business!!!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Pearl Li, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Dec. 21st, 2020

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James Couch ,

If you want a bare bones warranty at a premium price, this is the company for you. There is a $100 deductible in addition to the annual fee. We called them on our HVAC system twice and I had no complaints. However, when we had to have a hot water heater replaced it was a totally different story. First of all, they wanted to charge us $465 for a water shut off valve, drip pan, gas shut off valve and a pressure relief line. This was out of our pocket. Then they wanted us to foot the bill for moving a refrigeration line to get access to remove the old hot water heater. I'm not even sure what that would cost because at this point it was much cheaper to just replace the hot water heater myself than to get them to do it. And this in spite of having the supreme coverage option!!! I'm very disappointed in 2-10 home warranty.

2 years ago

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Reply from 2-10 Home Buyers Warranty

We’re disappointed to learn that you’re unhappy with our coverage. If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210hbw or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Dec. 21st, 2020

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Victoria Kingwood, TX

Most awful home warranty company ever! I should have stayed with AHS. Heaven forbid that you have to call in to inquire about an open service request. I have literally been on hold for over an hour and a half just to speak to a representative. Our service company has been waiting on a part for our dishwasher that 2/10 is suppose to be sending them. The service company doesn’t even want to call in to 2/10 because they know they will be on hold forever. Who runs a successful company this way? I’m sure if I called into sales for a new service agreement they’d be more than helpful. They want your money but will not help you. What a waste.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Victoria, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 26th, 2021

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Jane De Baets San Tan Valley, AZ

The co that built my home purchase this warranty I was supposed to have a 10 Year structure home warranty in the 2nd year of my warranty I made a claim the wall in my master bedroom has a 12by 2 inch crack above the header that goes to my bathroom on the other side it has a crack as well. The foundation for my home has a crack that goes from my back door all the way to the front of my Garage and one side of my house is now lower then the other not to mention the stucco is falling off my home. 2-10 sent an engineer or inspector to look at my home in his report it says that the issue has to be life threatening for them to fix anything on my home but that is not what they say in their contract or when they want to seek you a warranty it’s a totally different story I have had HUD inspect my home and I have sent 2-10 a copy of that report my home needs to be fixed it is going to cost over 120, 000. To fix it They have never tried to help me with this issue although they said they would leave my claim open for further issues how much worse does it need to be for them to fix my home this is how this co handles it claims ho by the way They wanted me to pay 300.00 to make this claim in the first place until I contacted my State Insurance commissioner we as a people need to stop paying for warranty’s that do not honor their contact’s and we need to have this stuff regulated so they can’t rip people off These co are not in the business of helping homeowners they are in the business of ripping us off and telling us the things we want to hear when we first buy this stuff, 2-10 warranty is a really terrible co to have so don’t waste your money I will update you if they change their minds but I really don’t see that happening

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Jane, we’re disappointed to learn that you’re unhappy with our coverage. If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 26th, 2021

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Roland Diaz St Louis, MO

A few weeks ago summer temperatures reached mid 90s and our AC stopped cooling. We placed a service request on 6/6/20 on the 2-10 online site. Internal temperatures reached 90 degrees in the house and we work from home due to Covid. The contractor assigned (LK Mechanical) had been previously assigned when the same failure occurred the previous summer. The contractor had never reached out nor could be reached the previous time, and the same occurred again. After being unable to reach the contractor to schedule an appointment (90 deg still in the house), the warranty company said they could/would not assign the request to another contractor until the full allotted time had expired that the contractor could respond in since the request came at the beginning of a weekend. Meanwhile we're still baking. The warranty staff said that I could alternatively find someone myself to come out and fix the problem as long as I got the work authorized first. After contacting a local company, a technician came out on 6/11/20 to diagnose the problem. The technician proceeded to give me a broken down quote for both a required charge (refrigerant was low) and a coil cleaning. 2-10 claimed they would not cover the cleaning as that is considered maintenance ($124) but would cover the recharging the unit ($279 for 1.5 lbs of R22 plus labor and service call fee). I cleared the $279 pricing with 2-10 on the phone while the AC person was at my house. They notified me that the cost would indeed be covered minus a $100 service fee (I understand this is policy but it's appalling that the company requires you to pay the $100 service fee when they fail to get or arrange a contractor and your forced to make the arrangements yourself). I was frustrated that after paying $750 days earlier to renew the warranty, on a $400 work total, 2-10 was only going to pay $179 after we've been cooking in our house to attempt to save some money by using their service. I accepted the result gave the ok to do the work and submitted the invoice. Yesterday 6/25/20, I received a check from 2-10 for $37... I spent 2 hours on the phone with their claims department and was not helped in anyway by Tamika a supervisor after discussion with the floor operator went nowhere. Tamika explained a few things: 1) Although the work to charge the unit was authorized (and price was given over the phone to do so before work was done), the company would only pay $137 for a refrigerant charge, minus $100 so I was eligible for $37 because I used an out of network contractor 2) The company will not assign a different contractor even at the homeowners request until the full time has expired by which the contractor has to respond. This is inflexible and doesn't matter if the house is 90+ degrees and your working from home with children and have had previous bad experiences with the assigned contractor. 3) Even though it had been 4 days of 90+ degrees in the house and their contractor had not responded and they would not assign a new one (at which time the clock starts over), I was not "forced" to find my own contractor and therefor there's nothing that the company was willing cover past $37 on a $400 fix days after I payed $750 for "Supreme Coverage". At this point I just feel scammed.

2 years ago