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2-10 Home Buyers Warranty

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Phillip Graniteville, SC

I'm very pleased. They've been very prompt. They are attentive to everything that I've needed so far and I haven't had any issues. It's mostly positive. I needed to use my warranty when our dishwasher malfunctioned and they had somebody out very, very, very quickly, very prompt. They were able to issue the work order and have somebody at my house and I was actually working with the manufacturer's warranty and because I wasn't getting anywhere with them, I used 2-10 and they were very prompt and got the issue resolved very quickly. I've had some service providers that they contract or have sent out that I've asked to not return back to my house.

10 months ago

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Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Patricia Duncanville, TX

The last time I had a experience when someone came out, they were supposed to fix an appliance at the house and they didn't follow through. So when I spoke with the customer service representative and made them aware, they were on it right away and then I ended up speaking to someone else in the company and they informed me that if it happened again to notify them, don't call customer service. I guess it's a different department that handles people who don't follow through with the contracts. So they informed me to call them right away and they apologize over and over for the mishap that happened to me. I think it's a good company.

10 months ago

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Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Bruce Houston, TX

They were professional, they were on time, they met their commitments, did not leave me hanging, did not make make me look for them, they were always proactively pursuing my business. A very, very positive experience and I've shared it with other people that they ought to look at buying one of their warranties. It's a very, very smooth process. I expected to have problems, rejection, fights and that turned nothing above. They were responsive, the technician was out here within 36 hours, they were responsive to the technicians overall assessment of the problem and they were responsive to and fixing the problem.

10 months ago

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Hi Bruce, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Janice

They're usually pretty efficient and quick to get things resolved. Our refrigerator was leaking and they came and fixed it.

1 month ago

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Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Danita

Well, I used my warranty a couple of times. They're normally fair. They always honor my claims, so I haven't had any problems with it.

1 month ago

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Hi Danita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Kelly Garner Birmingham, AL

Overall service is wonderful. The link to report an issue, the emails and prompt service calls setting up times have been perfect and easy.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kelly Garner, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Eugene Tucson, AZ

They are easy to work with. I just wish that when something is serviced more than 2 or 3 times it should be considered for a replacement instead of a Band-Aid fix.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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William

I have had this service for over 10 years. I have the supreme package which covers a lot. So if you have legitimate covered claim. Then $100 for someone to come out and solve the problem is well worth it.

1 month ago

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Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

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David Goldberg Virginia Beach, VA

Has never failed us in over 23 years of owning our home. They are prompt..cover everything they say they will cover and the technicians they send are true professionals. Highly recommend

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi David, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

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Walter Nellis Mesa, AZ

Our Claim was handled promptly, and the repair company responded promptly as well. The technician that worked in our house was neat, clean, and kept us aware of the job status as far as part availability, work schedule, etc.

1 month ago

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Hi Walter Nellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

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Kimberly Johnson Atlanta, GA

I have been with this warranty company for about three years. I will never go back to American Home Shield. They exceed expectations. Easy to file a claim online and it doesn’t take long for a service technician to contact you!!! I would give them ten stars!!!!⭐️

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kimberly Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Charles

My A/C had a draining issue and it flooded the house and I did 2-10. They sent the guy out. He fixed the drainage issue and replaced all the piping within two days, so it was pretty nice.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Tom

Just recently, my oven went out. I provided the model number and serial number. I was contacted by the appliance repair company and they came out, were able to identify the problem, and fixed the oven. Not enough follow-up after the initial contract.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tom, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Nicholas Frese Atlanta, GA

I've used this service on several occasions, and I have been happy every time. I don't know how to compare this company with other, as I've never used another. But they seem to get the job down.

4 months ago Edited November 29, 2023

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Reply from 2-10 Home Buyers Warranty

Hi Nicholas Frese, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Cornelia Hinton Stockbridge, GA

Every request I’ve submitted, I’ve received a timely response. Every worker who has come out to service my home has gone above and beyond and provided exceptional customer service.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Cornelia Hinton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Chris Copeland Atlanta, GA

2-10 homebuyers' warranty, always exceeds expectations, and I sometimes question because the price should keep you guys but it’s comforting knowing that if I have a problem with anything in my home, 2-10 homebuyers' warranty is always there for me, on time, on the phone or conveniently online. Thank you 2-10 homebuyers warranty for being my hero!

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Chris Copeland, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 12th, 2023

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Josefina

Your customer service kind of sucked, but now your service has gotten a little better. I did decide to give you another try, and now your customer service is really good. Everything is easy to do on the portal. And they are pretty knowledgeable, but if they don't know they go to try and find out if it is covered or not.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Josefina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Brett

My air conditioning unit went out and I put an online report in. I received the call the next morning from 2-10 stating that somebody will be in touch with me and exactly 35 minutes after that, the air conditioning and heating company called. His name was Lee. He was very competent, very knowledgeable.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Brett, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Kevin

It's a great company. They get somebody right away. And it's amazing if you use the home owner's portal how much faster you get responses than you do when you call. Just a month ago I had a couple of water leaks on my copper pipes. I called them and the next day I had all tech plumbing out and they fixed them. I paid my 100 bucks and then it was done. It saves a lot out of pocket up front, so I I can't complain.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Bruce

I've used it a few times. They have been very responsive and quick and I've been satisfied with their performance. It was recommended to me by someone doing repairs at our house. He said they were very good and they've been very good.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Dean

Very pleasant, professional, and quick responses. We're pleased with them and we've used it several times. We had a problem with our air conditioning and they immediately sent it out to a company, a contractor, and they responded that afternoon. They came out the next day, repairs were done, we paid our copayment and everything worked fine.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Leander

Most of the time I called they did get things taken care of, everything got fixed. They had to fix the electric the outlets - they found out there was wiring stuff that was messed up - so they fixed that. So I'm very satisfied.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Leander, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anonymous

I needed to use the warranty recently actually. I think we went online, we submitted the request and they actually replied really fast. I think it was like they started working the claim right away, giving us an update the very next day. I got an actual call from the vendor, so that's what I like the most. They're very responsive.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tiffanie

They've gone up a significant amount in price. I know everything else has, but it was a lot, didn't used to be so much. Needed to use it with for my air conditioner. Called to get somebody come out and they hooked me up with a company that came out when they said they were gonna. It was not a long wait. It was good.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tiffanie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anonymous

I just used my warranty a couple of weeks ago. I called them, the contractor came out, and he's actually still working on my issue. And I mean everything was resolved. Sometimes it's difficult to get in touch with them on the phone.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Robert

They understand what's going on when I talk to them and explain things, and they come ready to make the repairs. We refer them to other people all the time. The people they send are always very kind, very nice, very well mannered, and they do a good job.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Timothy

Every time I've had an issue after I called, it was resolved very quickly and I haven't had any time between having to wait and try and figure things out myself like I do with other companies. You guys have just done a great job and I really appreciate it.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anthony

Our air conditioning went out on a Friday so we called. As soon as we called, we got feedback. They kept us in the loop. I knew by e-mail and phone call when somebody was coming and I was kept informed all throughout the process. We had to wait over the weekend but then the next week we got the A/C fixed.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Maria

Just recently my washing machine went out and the dryer was having some issues. I submitted a claim online. They had an option to where if I went out and brought a brand new set they would give me $150 apiece. So I utilized that part of the program.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Maria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anonymous

When I called, they were very professional, attentive, friendly, and responsive. They're great and I highly recommend them. When our A/C unit was not working properly while it was incredibly hot here in Arizona, like 115, they were prompt and fixed the situation. They found that it was low in Freon and they filled it and just did a nice check.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Rakederick

My A/C went out and I had to replace the compressor and the wiring. The A/C company came out three days later and had everything back up and functioning. It's still working right now. I pretty much had help with everything, so it wasn't a matter of trying to find someone. The only issue I had was the A/C company, but even then they did a good job.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Rakederick, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Robert

They're very knowledgeable and they take time to work with you. The only other thing that I'd like to share is that I'm 77 years old. I'm not computer savvy. They need somebody to answer the phone when when you call instead of a recording.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Alexandria

Anytime that I've needed help, it's been a pretty quick response and then also they quickly get the work done. In the same week, my water heater went out and my air conditioning went out and I was able to get a water heater in about 4 business days and a technician for my air conditioning came out within 24 hours and fixed it.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Alexandria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Michael

They have been very responsive. We have no complaints at all. We had to have our air conditioning repaired and they came out right away. Then also they serviced the dishwasher and the response time was quick and the service was good and effective. We liked them so much that we bought a warranty on our new home in Arizona.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Darrin

I had no trouble with them, they've been good to me. Every time I call or schedule an appointment I'm always be taken care of. I just went online and set it up. And I got a couple emails saying when they are coming out, when they are gonna work here, and what company I'm using.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Darrin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tarsha

It's a good company. They are very responsive and knowledgeable of their products and services. I've had to use it several times for my microwave and my refrigerator, and they were able to get a technician out to diagnose for repairs. They were pretty much on top of timing and quality of work and also the company that they were sending out.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tarsha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Jeniece

Every time we've had to use it, they've called within a reasonable amount of time and we got everything taken care of. The latest was our dishwasher. The person came out, figured out the problem, and was able to handle it with ease and he was very courteous.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jeniece, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Daniel

Very efficient, no delay in time. Each time that I've had to use my warranty, the representative has been very knowledgeable about what we're needing and very timely in getting that claim taken care of. The contractors that they use are fairly good. We continue to use those contractors for other things besides 2-10 Warranty.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yafeu

They've been pleasant to deal with when I've dealt with them. The people that have come out have been good. Our hot water tank broke and it was leaking and we needed one immediately. And they couldn't seem to figure out how to get one to where we live, and they couldn't figure out how to get it to the store and then for the the installer to pick it up. I mean the whole thing was just very incompetent and it was something that was urgent and needed to be replaced immediately. So that was a very negative experience and otherwise just repairs that we've had done over the years have worked out great.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Yafeu, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tony

You guys are very responsive even when my first vendor did not respond in a timely manner. And so I really appreciated the feedback, the follow up that was very important to me. My air conditioning was out and the first company H2HVAC was horrible. They were not timely, they did not communicate. When they did communicate, they communicated very very late. It was just a bad experience with them. However, you guys sent out another company with Lenari air conditioning company and they were fantastic. I cannot speak more highly of Joe, who is the HVAC person. He was incredible, very knowledgeable. Spent time with me to explain the situation. Walked me through the protocols of proactive protection, very impressive. I do wish you guys were open on the weekend Saturdays and Sundays. That would be helpful for not only myself, but I'm sure other clients. And it's a little pricey.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tony, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Allen

My mom's calls are forwarded to my phone. She chose 2-10 Homebuyer's Warranty for the ease of it, I guess. A lot of times we can't get anybody if it's a Thursday or Friday - we can't get anybody till Monday or Tuesday. We're trying to use it now. We called about our icemaker in our refrigerator and the service tech is having to order parts so it's still delayed.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Allen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 20th, 2023

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Frank

It was a great experience. Had to use it for my refrigerator and they already got someone out here to connect me with. The guy got here within a few days and tried to take care of the problem. The problem actually wasn't resolved and so someone came back out again to make sure everything was done and that's just satisfactory. They definitely responded back pretty promptly and that definitely made it easier to deal with.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Greg

Overall they seem like they're a pretty fair company. I did have an issue with them on my very first claim when they didn't cover something and I'd only lived in the house for one day. But since then I've used them probably four or five times and at each time they repaired what they needed to. So after the rocky start, they've been a fairly solid company when we needed them. And everything worked out, there was no hidden cost or anything extra.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Greg, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sheryl

I've dealt with other ones and there were a lot of hidden expenses versus 2-10. They were very responsive. And they followed back up to make sure everything was done. Especially if you do it directly on the portal, it's really quick and fast. When I was trying to get my air conditioning replaced, the switch was replaced and they were able to get someone out within a day or day and a half. Further back, when I was trying to get my AC replaced, it was not the best. I know we were all going through COVID-19 at the time. But my most recent interaction with them was better.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Sheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yasmin Licha Lake Worth, FL

When I purchased the condo, the previous owner gave me the services of 2-10 Home Warranty. It has been a lifesaving decision. I was able to service and or fix the appliances of the condominium without spending too much money. Every service technician that has come out has been super professional and knowledgeable.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Yasmin Licha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Carol Loganville, GA

I’m glad we chose to have 2-10 Home Buyers Warranty because we have had to use several times and it has saved us a lot of money and hassles. If one company was to busy they found us another company to come out. We’re very satisfied.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Linda Wilmington, NC

My warranty has run out and I have signed up with another company. I looked online at the reviews and the charges, as well as the benefits, and I went with one of the top companies. Overall I was satisfied with the service I received from 2-10.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Linda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Daniel

Any problems in my home have been fixed without issues. The technician showed up on time and fixed my dryer within 4 days since he had to wait on the part. I've had them come out at least 4 times in the past 2 years and have no complaints. Good company.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Judy Macclenny, FL

I have had 2-10 for the last 3 houses I have owned. I like your company. On my most recent call; a contractor call me within 30 minutes of making the claim. I was shocked at how fast the response was. Jarvis HVAC was great. They answered my questions and didn't try to pressure sell me into anything but the repair.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Richard

My problem is fixed for the price of the deductible which is very reasonable. The only downside is that you are at the mercy of the selected contractor’s schedule. Sometimes it’s the next day…sometimes it’s a week. Depending on your issue that can be a problem.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023