Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Verified Customer

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Kiara Converse, TX

They're very responsive when I've had questions, and able to help me in a timely manner.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Kiara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Anonymous Braselton, GA

Whenever I called them, they always sent someone out and the problem was solved.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Barbara Lees Summit, MO

The customer service is great. When I call, they respond immediately. I've never had a problem.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Nicki Columbus, GA

Every time I use them, I get results quickly, and I have my service done within 24 hours.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Nicki, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Michael Buford, GA

Anyone that I've spoken with, they've been most helpful to make sure to accommodate my needs.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Ginny D Jacksonville, FL

First company had no intentions on serving AC units. He came without ladder and had just had shoulder surgery, said he couldn't do work. Second company sent work order March 15. I called and left Message, no answer, no call back.

2 days ago

Reply from 2-10 Home Buyers Warranty

Hi Ginny D, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 20th, 2023

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Tracy Trestrail Washington, DC

Only had to use it once, but that was already a great experience. You always hope you do not need these services, but when you do it is good to know you have a reliable one

6 days ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy Trestrail, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Verified Customer

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E. Saint Louis, MO

Friendly and responsive. I feel like I have somebody in my house within 24 hours of calling. It's very fast.

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi E., we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Kevin Tucson, AZ

Our ice maker went out and so I logged in and flagged that I needed service and someone called me that day and the repairs were done expeditiously.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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07Wildheart Denver, CO

I love having this warranty. It is easy to file a claim, quick response, and have never been denied a claim. I love their replacement rebate offers as well!! Great company which says a lot with so many scam warranties out there!!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi 07Wildheart, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 15th, 2023

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Verified Customer

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Brandon Pittsburgh, PA

I'm exceptionally happy with the guy that came out for the HVAC repair. He was very pleasant and easy to deal with and the lady on the phone was fantastic. I definitely won't go anywhere else. Extremely helpful and, um, and guided me through the process effortlessly.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brandon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Cesar Las Vegas, NV

They get in contact with a contractor quickly and the service request is handled. Usually within 24 hours I get notified that somebody had been assigned and that they would reach out to me. I've had a good experience with being able to communicate with someone, either virtually through chat or over the phone.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cesar, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Jason Jacksonville, FL

I used my warranty when a pipe in my bathroom broke and they sent somebody out and had somebody called me that same day to schedule a time for them to come out. They're just really kind and understanding, and they always answer the phone, there's always a person to speak to.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Doris Louisville, KY

Bethany did an excellent job, great customer service. The person that installed it was excellent, wonderful. My water heater went out and I needed a new one and it went like clockwork and it was perfect, really good. They're very thorough, answered all my questions, and did a great job.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Palm Coast, FL

Sometimes when I call the representative does not know what they're really talking about, and they tell you something totally different what's against the policy. I had to used my warranty on my dishwasher when I first purchased the house and that was replaced. The second time I used it was for my microwave and because it wouldn't work and then he came in and replaced whatever needed to be replaced and now it's working fine.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Sheldon Marana, AZ

All of the repair people that they have supplied us with have been excellent. We've had no problems with any of the tradespeople that they that they have sent to us. Response time has been timely and follow through has been really good.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sheldon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Noremak New Castle, DE

Once you can get through and get them on the line, they're usually very responsive. Overall had a great experience with their customer support. My garage door was not working and closing right and they got a contractor that came out who was excellent in his field. Superb in this field. Knew his stuff. Did everything he needed to do and thoroughly took care of everything. I didn't have to wait long either. I was contacted and within a day or two after the contractor actually came out and took care of everything on in the same time. He was done within an hour.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Noremak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Locust Grove, GA

They're responsive and very helpful. About two weeks ago I had three things break all at once. I called them set up an appointment online and it was very easy. They sent me a company and the contractor came, looked up what the problem was. It was done in less than a week. All I paid was my out of pocket and that was it.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Stephanie Fort Worth, TX

All three of our bathroom sinks were running slow, they were clogged and I called to get service on them and they came and unclogged them all. It was very quick to get an appointment with somebody that could help me with my problem.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Colleen Mesa, AZ

It's not the easiest to get ahold of them. They're forcing people to use the website and I don't necessarily like that. I'd rather call and talk to someone. My washer went out, but it took me a long time to finally get a hold of someone there, but I eventually did, and I had a nice guy here locally that worked with me and got my washer working so I he was very good so I appreciated that.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Pamela Fogle Council Bluffs, IA

They made it right when the first contractor they sent over for my HVAC issues did not even file a claim; tried to sell a new system without checking to see if the issue would be covered. Was able to speak with a local rep who then put me in contact with the company and they sent a new person.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela Fogle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Grand Prairie, TX

Well we have been using it since we moved into the house and we really enjoy this services. You don't have to wait long for them to call you back and then do a really good job to your satisfaction. We had issues with the garage door and they were able to came out the same day and fix it. I think that they do a very good job. Really good service.

5 months ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Steve Topeka, KS

I had trouble getting into my portal so I called in and she took my information and she opened the portal for me and gave me the password. Then she went ahead and contacted Ace Plumbing and she and she took care of everything, I didn't have to make any calls after I talked to her so she was wonderful, very very good customer support.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Steve, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Randolph L Saint Petersburg, FL

They are always prompt with getting a repair man out here and making sure that the repairman does the job correctly. We have had experiences with a service person coming out that did not do their job and they had someone out here almost immediately to correct that and get it right.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Randolph L, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Bobbie & Bill Nashville, TN

They are always very courteous and they've just done what they were supposed to do and that was it. They were in and out very quickly. It seems like they'd always respond very quickly. We like everything and we have had other companies so we do like 2-10 very much.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bobbie & Bill, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Donna Calabash, NC

It took me forever to get through to them, you have to be on hold for half an hour, but when you do get somebody they were very courteous and helpful. They contractors that they had sent out for the service call have been excellent. Courteous and knowledgeable, quick to respond.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Kelly North Las Vegas, NV

We had an issue with one of our AC heaters and they were very timely, came out and fixed it.The first contractor had canceled so when I called them, the customer service worked with me to get someone else out to fix the issue that we're having.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Aida C Gainesville, GA

They've been very easy to work with and they're very pleasant. They're great, very friendly and they're knowledgeable. Once my refrigerator went out and they sent someone out here within a reasonable amount of time and they got it fixed and have not had any problems with it whatsoever.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Aida C, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Paula Fortson, GA

I've had 3 or 4 incident of needing their help in a span of a month. And they helped because it was so unusual that it was back to back issues. They arrived on time, they gave me a good person that is reliable to do the service. They even offered to pay. Didn't bill me for one of the calls because of the issue being so unusual.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Paula, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Toney Grovetown, GA

I just needed to use them last month and one of the people that came they temporarily fixed it and you try and call him back and he never answered the phone again so I had to call 2-10 and they sent me someone else out which they did a great job. I've had them for 18 years and over the years the cost has gone up but I think it's well worth it.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Toney, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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James Covington, GA

Their technicians are very nice and manageable, they come to the job and that's pretty much it. Their customer services is the same way, customer service is very informative. When you need them, have a question, they know what they're talking about.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Sky Kaufman, TX

They're very responsive and provide the service that I requested.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Sky, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Linda Lady Lake, FL

They've always answered my questions and solved my problems.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Beverly Nicholasville, KY

They were prompt, courteous, efficient, informative, very professional.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Beverly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Denis Richmond, TX

Every time we've had an issue, sometimes it takes effort, but they always resolve it.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Denis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Myles Gainesville, GA

They get the person over here in the shortest period of time to do the work.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Myles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Carlton Waxhaw, NC

I would recommend that everybody get a 2-10 home buyers warranty, it's definitely work the money that you pay for it and it definitely has worked out great for us. I just recently needed to use it for a issue with my dryer and the company that I had come out and service my dryer to 2-10 previous they were really good they were reliable, on time, had good communication and everything. I was very pleased with them and 2-10. They fixed the problem with no record time I had my dryer up and running again.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carlton, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Layla Fernandina Beach, FL

Everybody was really nice and very accommodating. The only negative is they sent an AC guy out and he said in order to fix the problem he needed a ladder and he did not have one so they had to reschedule it, which was unfortunate because it was very hot in the house and they rescheduled it for the next day at the next they ended up rescheduling a whole different company. They said they could fix it from the outside without a ladder, so the first guy wasn't as knowledgeable.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Layla, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Samual Columbia, SC

Everything's very automated these days and their automated process is pretty good, but every now and then it is nice to quickly be able to get it a human being. I don't think that's a problem necessarily with 2-10, more so this is how a lot of companies are going these days. We got a water heater repaired within 24 hours of reporting the problem. Good overall experience. Good technicians.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Samual, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Catherine Tucson, AZ

It's really easy to go into the portal and do everything there. You don't have to call in and find the right contact or anything, you can submit your claim. Then you get an email when that claim has been picked up and you get the contact information for the third party that's coming out. It's been really great and the system is really fast and easy to communicate with each of the claims.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Lester Fairburn, GA

They have a new system where we have to go online and have to type in information on one page and the guy at the customer support will send a repair man to come around. I just recently used it for our my plumbing situation and a person with professional expertise came to fix the issue. Within forty five minutes he was done and the $100 fee to pay is really reasonable.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lester, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Lanette Bessemer, AL

With any type of situation that needed answers I got the answers that I needed and I've always gotten help.It's a good service. My air conditioner started acting up, it wasn't heating and cooling properly and I only put in the request for the one downstairs and made a note about the other, so when the people got here they said I would have to call back and have him come out second time. When I called and they looked and they saw that I had it down already on the contract they approved it and everything got done the same day instead of having to come back and do all later.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lanette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Jessica Spring Lake, NC

Everything's good. My AC unit went out and the process was very easy to do online. I put a claim in and I had a representative from a company contact me right away and schedule an appointment for the repair and everything was pretty quick and easy without a hassle. Very fast response by the customer service every time I've called and any time I have an issue with billing or issue with anything in my home they got it taken care of within twenty four hours.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Virgie Virginia Beach, VA

When I called to check in, they were very nice. They got in touch with the contractor to make sure he called me to set up an appointment. They also helped me when I was frustrated when my air conditioning went out. I trust them because I got a whole new unit and didn't have to pay anything. My realtor is using 2-10 because I recommended it. The customer service lady I talked to was so nice and walked me through the whole process of using the warranty. The people did a great job when they put in my new AC unit.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Virgie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Terri Phoenix, AZ

They're always great about acknowledging the problem and sending over the contractor for whatever needs that I have as quickly as possible and they fix things promptly as well. I just used it several weeks ago, my air conditioner wasn't working so they got a contractor out there and they fixed it and it went smoothly and my air conditioner was fixed. Everybody's really knowledgeable and professional and they get the job done correctly.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Ronald Fort Mitchell, AL

It was overall a good experience the only negative I would say is they need to have a little bit more customer support. My heater went out in the winter time, so I had to call the warranty company and they got somebody out within a couple of days. They got right up and running very quickly. 2-10 has the best deal, most protection for the least amount of money.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Phillip Covington, LA

When I first signed up, I hadn't had any problems with the appliances or anything else in my house. Just recently, the AC wasn't cooling enough for summer, so I went online and filled out the paper work to request service. I got a call back within 30 minutes - everything was just handled so well. The response time was just unheard of. I was thinking it would take 3-4 hours t hear back from somebody. It seems to be everything that it was advertised for as far as what all it covers and what procedures you can get. I got the top level of service and really felt like they did a good job.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Jazmen Union City, GA

Last month my AC went out and I had to call them to help, and that's what they did. When I bought my house you guys called me about an extended warranty. The guy was really nice and he explained everything. It's taken awhile for them to finally get back to me. You're not able to like talk to a representative and put in your request that way. Sometimes talking to someone can be a better situation, but they just want to do online only. They do contact me back.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jazmen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Phyllis North Richland Hills, TX

I've been very happy very satisfied with the service and how they handled the invoice order and everything. I've just recently had to use my warranty on my dryer and they got the order and promptly and the guy come out the next day. They seem to get right on your call when you need to call in order. The price went up on me from sixty nine dollars to ninety something and I wasn't informed.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Adam Front Royal, VA

I really do feel like they're a good company and they're very professional. I do like them a lot. Overall they're really good at their job, but it seems like they hired a couple people that don't fully understand what's going on with issues for AC and emergencies. It was about 90 degrees in the house and I was trying to convey that this is an emergency situation and that didn't really click on their half until I got a hold of someone to push it. It took a very long time and multpile cnractors and visits to get the AC repaired, but when we had a plumbing issue I had a call from a contractor and an appointent set 10 minutes after submitting the claim. They've been really good except for the AC thing.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022