Name: 2-10 Home Buyers Warranty
Rating: 3.8

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Verified Customer

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Cornelius Kissimmee, FL

Very attentive. I don't like that the price goes up every year. I used my warranty recently because my AC wasn't working properly. They sent a company out it was the weekend so someone came on tuesday. They fixed the problem but it happened again two days later. I called them and they were very helpful. They sent someone else out within two days and the problem was fixed.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cornelius, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Michelle B. Huntersville, NC

I've been having an issue getting someone to respond to my request. I think with the refrigerator they recommended I wait fifteen business days or something like that, other than that everything is going well. I needed to use my warranty for my refrigerator and the assigned vendor called me the same day which was great and he said he had ordered some parts, I went ahead and paid the fee. That was over two weeks ago and I haven't heard from him and I haven't heard from anyone at 2-10 either.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Rodney Columbus, GA

The customer service has been very reliable but I am having an issue with them right now. They have been good at getting people out to repair things and taking care of issues. As far as when something needs to be replaced in the home or taking care of replacement I have not been satisfied with their service. But I recently used my warranty to repair my air conditioning and I called 2-10 and they assigned personnel to me, he came out within two days after the assignment. He had it working properly within thirty to forty minutes and it was a very good experience.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rodney, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Rachel Jacksonville, FL

The hold time is really really long if I call them and the last time I had to call three different times because the automated system was not working correctly. My heat had cold air coming out of it so I put in the ticket online and they had a company contact me and I can have them come take care of it.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rachel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Verified Customer

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Jack Jacksonville, FL

They've always been very helpful in getting a contractor a local contractor here to solve the problem. I have the HVAC problem just a couple of weeks ago and was able to get them out within twenty-four hours to solve the problem and turned out to be a rather easy fix.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jack, we're glad to hear your HVAC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jimmy Bowie, MD

The quality of the service and the flexibility. When I use the service, the lady that called me that was able to make all the changes and corrections that were needed to make sure that my issue on my refrigerator was resolved quickly.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jimmy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Patricia Phoenix, AZ

They were quick to return my call and they're pretty easy to work with. I find that they're picky in the other of contractors they're choosing are not all be the best and I've asked and I got for specific contractors and they wouldn't give them to me.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Kevin Tucson, AZ

The customer support is good but the problem is you're on the phone for over thirty to forty minutes. I have to use it on the air pressure switch for the treaded bathtub base. Sent over some repairmen who were not qualified to fix it then they sent over the electrician, he could only do part of it. I had to get him to write something on his invoice that he couldn't finish it. I went back 2-10 warranty so they could send somebody out who's, capable. Their website or so they're drop-down menus is terrible it really doesn't have what you need and increases a lot of problems because you write comments, I don't think you would ever read the comments.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Deborah Columbia, MD

There are times that I called in and the company comes out to fix the part and if the parts can't be found or fixed they offer to pay me to replace the part. You have to submit a claim online otherwise it's a super long wait to get things taken care of properly. Then you can see it online the company that they've contacted for you within twenty four hours. Overall they have the least deductible and the most coverage.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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M. Locust Grove, GA

They were very efficient, they get right back to you. I'm used to talking to someone on the phone, but when you can use technology they do respond so it's very streamlined and very efficient. I needed to use my warranty for when my garage malfunctioned and I'm pleased with what they did because the garage door is working fine.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi M, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Verified Customer

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John Arvada, CO

I don't have any problems with them. They uh they uh and with that said they were said they were going to do. My swamp cooler was rusted out and it needed to be replaced, so they gave us the money to replace it. Right now I'm happy with two to ten.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Kimberly Mooresville, NC

They've been very responsive with any concerns that I've had. My air conditioner had an issue and the company came out the same day and repaired the product. I've had other home warranties before and two to ten is definitely much better than any other home warranty company I've ever worked with.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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David Dayton, OH

It was a very simple process and I need a rapid response. I got online and entered the request for service and I had notification within a very short period of time and then actually had the tech out the house the very next day.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Robert Rio Rancho, NM

They've been very reactive and any kind of a problem they will take care of in a prompt manner. Everything was was in good condition. Recently I had a problem with the dishwasher and within a couple of hours they arranged for an appointment and within a couple days they were here. There was a seventy five dollar service charge every time.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Dean Providence Forge, VA

They've responded quickly each time we've had any issues and taken care of the problem. We just had to use it for the air conditioning and a company a came out within a day or two and it was running in no time. I don't have any issues with them.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dean, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Peolicia Covington, GA

I just recently had a flood from my dishwasher and it was very long process, it took about a month, but they were able to replace that dishwasher. It was a positive experience. I've always had a great response whenever I called, they were always attentive and very proactive in trying to help me resolve whatever it is that I needed to have done.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Peolicia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Cathy Williamsburg, VA

They were available and communicative with me. I needed the warranty for my air conditioning and heating unit and they sent someone right out and they took care of it and followed up and it went well. The people I spoke with were friendly and professional.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cathy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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David Terre Haute, IN

They've always been very prompt and reacted quickly to the issues that we had at hand. We've never had an issue with getting something taken care of, they've never argued about whether it was their problem or not, they just always take care of the issue as quickly as it could be taken care of.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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David Fresno, CA

Sometimes by using the company they send out it takes too long when I need an immediate remedy all because they don't have the parts, it shouldn't take that long. We used the warranty recently on our dishwasher that basically wasn't draining correctly, so I took the claim to two ten and they were able to send out a technician that same day to diagnose the issue and get it address. The only issue we had was with the parts that took too long. The experience was seamless. They were able to triage my issue appropriately and I got the appropriate attention I needed.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Wanda Conyers, GA

I just used my warranty a couple of weeks ago. I called them and they came out. They sent me an email to tell me what company was coming and then the company called me the next day and they came out the following day. Excellent turn around time.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Ana El Paso, TX

The moment that I call they answer me right away and they sent the technician right away also. Most of the time I use them for my air conditioner. Has been every year they need to put Freon. It's a cooling system. I like the service that they have.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Ana, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Anonymous Nolensville, TN

I had a refrigerator switch that went out and they came and fixed it and then the freezer wasn't shutting right so they came back and fixed it. And the another call was for the dishwasher and the gentleman, Ronald, was awesome and he put in a new seal and we're good to go. So very very great service, just the portal was the problem sometimes. If I couldn't get the portal working I had to call in to get it fixed, but there were thing I couldn't do on the portal. I'd say Ronald from Discount Appliance was the absolute best that I've seen in the business.

10 months ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Tifani Hot Springs National Park, AR

My air conditioning went out last summer and they responded to me right away because I wasn't able to do the online portal. I just had to pay that upfront sale for the AC guy that came out and I've never incurred any other charges and when everything was done right and I've never had a problem since.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tifani, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Debra Conway, AR

I haven't had any reason to not trust them. Highly recommend. Excellent value. Good people, good company. Recently I needed to use my warranty to fix my ice maker and within two days it was fully repaired and it works perfect. It was easy and everyone was super nice.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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John Suwanee, GA

They were responsive and they made it pretty easy to get our issue fixed. We had to get our air conditioning unit fixed. They selected a pretty really good HVAC company do the service so their selection of technicians is solid.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Brian Bowie, MD

The service is quick. When I've had to use them they call me back right away or they email me to let me know what's going on and then usually the service is provided within 48 to 72 hours. I had a leaky roof and they came out and they fixed that. Good service overall and it gives you a peace of mind.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Traci Pittsburgh, PA

One time I needed to used my warranty for my stove range. There was a gas leak in the stove so I had to use the warranty to call someone to come out to take a look at it and it needed a part, so the warranty company provided the part. I paid the service fee and they got back and talked with me in about a week to provide the part and fix the range and now it's okay. Even though they had to come back out second time with the part they still got back to me in a timely manner.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Traci, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Tedrea Columbia, SC

My AC stopped cooling and I was able to put in the service order online, someone responded to me immediately via email and then I also got a call to follow up. When I called about having an issue with the prior service of a vendor immediately they changed my vendor. That vendor was able to take care of my needs very promptly.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Tedrea, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Emmanuel Tucson, AZ

They were very responsive and kept me informed. Once our AC unit was not functioning well and I submitted a claim over the weekend and first business day I was contacted about it and it was handled on the next business day. The contractor was very helpful and knew exactly he was doing and handled the problem in a timely manner.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Emmanuel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Aareon Louisville, KY

Just a few weeks ago there was a leak in our hot water heater and I put the request in maybe around 8 PM on a Friday and Saturday by 3 PM it was fixed so and it was quality work and very timely. Whenever I have an issue it never takes long for it to be fixed.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Aareon, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Lars Tucker, GA

They've been fantastic. They were very responsive, knowledgeable and every time I have a question they answered promptly. Our furnace broke and had to use that as part of one of the major mechanical portions of the warranty. The service was fantastic. They were up to date and the website is very easy to use.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Lars, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Susan Columbia, SC

We're glad we have it. We just needed to use it about two weeks ago and we got quick service and the people who did the work came right out, ordered the part, put the part in and everything is good. We're just completely satisfied with them. They're very trustworthy.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Kyle Knoxville, TN

A few days after moving in there was an issue with the garage door and they were very responsive had someone out there within five business days to get it fixed and it was just professional and couldn't ask for better service.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kyle, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Mark Woodford, VA

They were pretty good, they covered everything that was needed only thing was a little delay in the part, but no shipping costs, so that's another thing other than that everything was great. The people 2-10 sent out were awesome, they fixed it the same day.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Mark, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Stephen Sarasota, FL

It's very positive. Customer support was friendly and helpful. I made a call, they scheduled someone to come out, they came out, they fixed it and it was done. The serviceman was amazing he's very friendly very helpful very communicative talked about my brand of appliances.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Christine Avondale, PA

They kept telling me to go to the portal to get updates and the portal does not update and does not give the detailed update that I needed when I was having problems. We put in a claim for one of our furnaces and the chosen contractor was dragging its feet with everything and then they got a second person out to come and take a look at the furnace. Most of the reps were very helpful and very sympathetic to the problems that I was having, but there was one rep that was awful and needs to be retrained.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Anonymous Simpsonville, SC

Initially it was difficult, possibly due to covid, but it's gotten really really good. It's difficult to navigate the website and the online customer service. It's very very difficult to get a real person. I got put on hold for a long time and had to go through another avenue to reach a human being who could help me. The automated website is not really customer friendly. Once you're able to get to a real person the service is really good.

10 months ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Austin Norfolk, VA

I actually just recently use it for my HVAC and I put a claim in, they sent a company out and luckily there was an incident with that company, but they sent out a new company after that and was able to get on my issue fixed. It's incredibly difficult to actually get anybody by phone. You have to do everything through emails or through their website.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Austin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Shakel Loganville, GA

I needed to used it for my garbage disposal, it stopped working on me after the claim and someone came out a day later and replaced it. The second time I used the home warranty which was recently for a plumbing issue. They weren't able to resolve it because of the contractor that came out couldn't locate the part but they sent somebody out a few days later to replace it.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shakel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Trina Seven Corners, VA

I had to used my warranty several times. I think the customer support has been great. I think the waiting times on the telephone are long, but once you get a service representative they are always knowledgeable and helpful and I value the information that they've given me they're often not wrong.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Trina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Shawnte Stafford, VA

I didn't have any any issues scheduling my request. Recently my upstairs bathroom shower was leaking from the faucet hot water so I scheduled the request for a plumbing service request, and the plumbers that they sent out contacted me came out two days later and took care of the problem.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hey Shawnte, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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John Calera, AL

I think there's a website but it's hard to navigate. But talking to somebody on the phone was very beneficial. Recently had the stove element go out and the fella came in and fixed it almost immediately, it was lovely. I haven't had a negative experience at all.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Patrick Birmingham, AL

I had a leak from my refrigerator and I used the app to place a service call and they got back to me very quickly and scheduled a time that was convenient. They communicate very well, they are quick to kind of set up a schedule around your availability.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Charles Smith Maricopa, AZ

They are very good in solving issues. When I had issue with an electrical company that spent 5 minute to troubleshoot smoke detector issue and could not fix it but ask me to pay them 500 hundred dollars' reported the issue to 2-10 and they sent another electric company to fix the issue without paying any money.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Audrey v Freeman Charlotte, NC

You have never wavered in your commitment to your customers. I have been with 2-10 since 2011 at times when I could not afford to pay the full premium, you guys allowed me create an ala cart option and still remain within your plan of coverage. For which I am very grateful.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Audrey, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Helen Willoughby Jacksonville, FL

I have had to call 2-10 on 2 occasions for my HVAC system. I was very pleased with the service company they sent. They were very professional and came back and installed parts that had to be ordered. Servicemen were very courteous and knowledgeable.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Helen, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Pat Szklennik

Very happy with your services. You do the best you can to get providers that DO THE WORK right. (We had one last year that took the co-payment and ran. They never turned in a report and weren't going to do any work, just in it for the co-payment.)

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Pat, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Vicki

It was a little hard to contact them because it happened on a weekend and I'm not real computer literate so I didn't turn it in by the computer I waited and called on Monday after that someone got a hold of me within twenty four hours.so that was that was good I mean that's what I expected. I don't have anything negative to say.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Vicki, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Shakirah

It was easy to schedule somebody to come out and get our issue fixed in a timely manner. I've used them one time just recently when something was wrong with our garbage disposal it was backed up so someone came out to fix that.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shakirah, we're glad to hear your garbage disposal got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Margaret

I appreciate being encouraged to regularly have the tune-ups done. The most positive experience I had was when our garage door opener wasn't working. And I was able to get through to two to ten home warranties contractor to come out and fix it for just the eighty five dollar fee. I often have to wait on hold but when I do get through, usually I am able to get a helpful answer.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022