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2-10 Home Buyers Warranty

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2,877 User Reviews

7.1

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K cloyd Dayton, OH

It took 3 months to fix my furnace. I spent 3 week ends without heat. No one really cares

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi K, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Dutson Cape Coral, FL

It took over 2 months to fix our refrigerator and then offer ~$410 for US to get it fixed. Horrible service.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dutson, thank you for sharing. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Stacie N Mosley-Lynch Venus, TX

Affordable, reliable, honest, quick turn around time

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Stacie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Martin Broach Lancaster, SC

There were communication issues with Sears

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Martin, thank you for sharing. we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Lisa Athens, GA

Prompt response to complaint about a system in the home.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Jennifer Wright City, MO

Always helpful but did not hear my complaints.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're sorry to hear you weren't able to voice your complaints. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to listen.

Jan. 27th, 2022

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Susan E Murphy Indialantic, FL

Recent poor experience with a vendor and 2-10's inability to resolve the problem.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Jan. 24th, 2022

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Johnie Gombo [USA] Fairfax, VA

Replacement items are not the same as the original, which could not be fixed.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Johnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Karen Hunt Rio Rancho, NM

Takes too long to get service. Website doesn't work correctly. Pay too much per year. .

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Lisa MARTIN Lithia Springs, GA

They always provide services in a timely manner.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Carl Gerhold High Point, NC

Fair and responsive, but the process is time-consuming

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Marilyn Judith Frankel Oak Ridge, TN

Pretty good in most areas (service people who came to repair) but expensive

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Robin Postwaite Rochester, NY

Home buyers communicates will with its members.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robin, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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EMMANUEL J HARVEY Montgomery, AL

Good service for the past year, better service than my first year.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Emmanuel, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Dean Brandenburg Southport, NC

Good response from 2-10 and their contacts.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dean, thank you for sharing! We appreciate your support.

Nov. 4th, 2021

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Isa Martinez Hyattsville, MD

Timely service and the worker was thorough

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Isa, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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John Curran Williamsburg, VA

Quick to respond, friendly customer service

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing! We appreciate your support.

Nov. 4th, 2021

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Marco Jauregui Tucson, AZ

Great follow up after work order submission.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Marco, we're glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Pete Hayley Atlanta, GA

Quality of service and ease of scheduling service.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Pete, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Deborah Sheridan Winder, GA

They're always available when I have a problem

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're so glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Salimu Terrell Manassas, VA

Great customer service and quick response to requests.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Salimu, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Darrell Eaves Estacada, OR

Creating work order was easy and efficient.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Darrell, thank you for sharing! We appreciate your support.

Nov. 4th, 2021

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Kit Gray Lapeer, MI

They were always prompt and service was terrific

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kit, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Brett Reddie Magnolia, TX

Very Good. Only issue is that could be a little less expensive

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Brett, thank you for response and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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K Crum Gilbert, AZ

The ease of requesting repairs online and being updated regularly.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi K, thank you for your response and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Clara Hot Springs Village, AR

Friendly and professional. Problem taken care of quickly.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Clara, we're glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Deborah Harding Chesapeake, VA

Customer service and professional services

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Deborah, thanks for the great review. We appreciate your support!

Oct. 11th, 2021

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Bedan Njenga Dayton, OH

Efficient and quick. Their provider fixed the issue first time round.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Bedan, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Becky Coney Kernersville, NC

Professional, experienced, trustworthy and on time.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Becky, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 6th, 2021

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Paul Smith Wilmington, NC

good value and always responsive to my needs

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Paul, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Oct. 5th, 2021

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Cindy Kortz Monongahela, PA

I can never get a hold of anyone to talk to about my claim. I am forever on hold.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Cindy, we're sorry to hear about you hold times. If you are in need of assistance, feel free to send us a private message with your service address and we'll gladly help you get in contact with the appropriate team.

Oct. 6th, 2021

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Robert Tucson, AZ

They are very quick to respond to all inquiries

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Dev Dayton, OH

For the most part very dependable and reliable.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dev, we're glad to hear you feel that way! We appreciate your support.

Sep. 24th, 2021

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Sam Caley Jr Mesa, AZ

The rates for the coverage that I'm getting are very good.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Sam, thank you for taking the time to leave your review. We appreciate your continued support!

Sep. 24th, 2021

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Connie

I used my warranty to get my air conditioning fixed and paying the money that I thought was going to cover my unit, it did not.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Connie, we're sorry to hear we weren't able to apply coverage to your air conditioner. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Benedict

They gave me an extremely high increase in my monthly premium rate which I think is uncalled for.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Benedict, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear you feel your monthly premium is too high. We offer multiple agreement options with varying service fee costs. If you'd like to review the different options available we'd be happy to discuss them with you. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Martha Waller Fuquay-Varina, NC

THey have been great on every service provided

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Martha, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Sean

This year our ice maker needed fixing and they were very quick to get us an appointment.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Sean, we're glad we were able to get your ice maker fixed. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Robert Havey Cibolo, TX

Customer Review Video

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, thanks for your review and thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Thomas Scarborough Monroe, NC

Easy website, great customer service!!!

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Thomas, we put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces! Thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Rich Chrimes Vero Beach, FL

very fast, easy to deal with, use good contractors

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Rich, thanks for the review. We appreciate your support!

Sep. 10th, 2021

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Brigitte Tanner Carter Richmond, VA

Always provides the service I pay for without hassle

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Brigitte, we glad to hear that! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Steven Moore Leland, NC

Repair was handled fast and satisfactory.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear your repair went well. Thank you for your support and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Vetere Leland, NC

They are always on top of the repair companies

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Vetere, thank you for the great rating and thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Mike Rogers Moore, SC

Not perfect but very good coverage depending on your option.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Mike, thank you for your review and honest feedback. If there is ever anything we can do to improve your experience, please don't hesitate to let us know. Thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Michele Watkins Beaverdam, VA

because there are companies on their site that refuse to service my area

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Michele, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear some of our 3rd party contractors are unable to service your area. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Anonymous

They were very good. The people on the phone are easy to talk to.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Thank you for the review. We're glad to hear we've been easy to talk to. We appreciate your support!

Sep. 10th, 2021

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FFROCK North Myrtle Beach, SC

I've had issues with my 15 year old air conditioner for 2 years. IT DOESN'T WORK! I was told by 2 companies it needs replacement, but they sent another company who keeps putting a bandaid on it. Waste of money.

6 months ago

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Reply from 2-10 Home Buyers Warranty

We're sorry to hear you feel that way. If you feel like we've made an error please give us a call and we'll be happy to assist in any way we can.

Feb. 16th, 2022

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Gladys j Lafayette Burleson, TX

My air conditioner has been out over 2 months the company one company mess up now no one is making this right. I've called ,text and emailed 2-10 with no help.

1 year ago

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Reply from 2-10 Home Buyers Warranty

We are sorry to see you left us a low rating, we apologize for the frustration. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 23rd, 2021

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Bill Staggs Bentonville, AR

they stand behind the warranty and make ever effort to resolve issues

1 year ago

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Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Jun. 21st, 2021