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2-10 Home Buyers Warranty

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Lynn Anglin Winslow, AZ

I’ve used 2/10 home warranty for 20 years now and recently recommended this service to all My real Estate clients over the last 20 years. They stand behind their service on their claims. They are the most outstanding warranty service I’ve ever used an experienced in my 20 years as an agent.

6 months ago

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Hi Lynn Anglin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Christine

Customer Review Video

8 months ago

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Hi Christine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Linda

I had 2 home warranty events happen in less than 30 days and they were so on top of it. The online site were great, they had my claim, they had my guy appointed, they had everything I needed. It was remarkable and it was fast and I needed it to be.

8 months ago

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Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Carter

Their online resources are very good and they have prompt response times when you submit new claims. However, it's almost impossible to get someone on the phone, which perhaps is their business model, but their online resources are very good. We are very pleased with their promptness and ability to fix our problems. We only had one bad experience where a contractor came, kind of diagnosed it and then disappeared, but we were fully refunded our out of pocket fee and we were given a different contractor who was great.

8 months ago

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Hi Carter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gabrielle

They are very responsive and the vendors that they use are also very responsive and normally reach out to me the same day. They have someone out to my house within a day or two to fix whatever the issue is, so I just think that's excellent.

8 months ago

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Hi Gabrielle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Sima

I think they've done a really good job, especially recently, with live people that you can actually speak with. There's ease of putting a request in online, but it's also good to have a live person who you can communicate with and they're good about that. They will call you back if you need to speak to a live person as well.

8 months ago

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Hi Sima, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Janet

This year it's been very good. The air conditioner was the best because I did get service right away. The refrigerator still took about 2 weeks, but the air conditioner was immediate. There's been times where I had to wait 2 months to get my stove fixed and it was not really acceptable, but this time I was able to get my air conditioner fixed in about 4 days, so I did like that.

8 months ago

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Hi Janet, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gladys

Every time I've had questions, they've been answered accordingly and appropriately, courteously and professionally. All the technicians that have come out to do any of my repairs have always been very professional, courteous, and did the job.

8 months ago

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Hi Gladys, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Jolonda

2-10 is hands down, the best. My air condition stopped working and I called them and once I reached someone, someone called me back immediately to come fix my air condition. It takes too long for somebody to answer the phone sometimes.

8 months ago

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Hi Jolonda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Mark

It was very prompt service and when I had a question, they were able to come get the answer back to me as quickly as possible. It literally only took a phone call to get a plumber here for a repair. They replied back promptly when I had questions about what was covered.

8 months ago

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Hi Mark, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Renita

There was a time where I had a leaky faucet, and I reached out to 2-10. Within less than 2 hours I had a confirmation and an appointment scheduled for a plumber to come out. Everything happened very quickly, very timely, and very efficiently. Very happy with the service that I received on that particular request.

8 months ago

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Hi Renita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Manfred

The compressor in my air conditioner went out and they fixed the whole thing. Then there was an issue with the contractor that originally came, and 2-10 replaced the contractor very quickly without me having to do anything. So I thought that was pretty cool.

8 months ago

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Hi Manfred, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Kevin

I had a hot water heater issue and I made a phone call to the 2-10 customer service desk and within about 6 hours, I received a phone call from a local hot water company plumber and my issue was resolved in a very quick manner.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Andrew

This week my air conditioner went out and ended up calling a person out here who fixed it really quick. I feel like the communication between different departments isn't very great. It puts a lot of the onus onto the warranty user to actually communicate between different departments instead of them being able to have internal communication to get issues sorted.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Lisa

They are very customer focused. They want to do the right things. That's why we chose them again for another year, and we'll probably continue to keep them because of that. If there's an error or anything, they definitely want to make anything right. We've had several issues with our air conditioning unit and they have had to come out several times and every time we've called, they just went above and beyond at this point to make sure that it was taken care of.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Dominick

I've had other home warranty programs and by far 2-10 is the best. The compressor for my air conditioning unit went out, I submitted a claim online and a technician called me that day. They got everything done in a timely manner and I was very pleased with that.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dominick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Reinhard Patels Boynton Beach, FL

Great customer service by 2-10. Often not so great customer service by the assigned technicians (often long waiting times). The technicians can say the greatest nonsense, and you can have the greatest arguments and even proof, yet 2-10 will always go with the technician information. Now, that is not a bad thing per se, but in some cases it is blocking the real solution. E.g. I am an engineer myself, and it took us almost 10 years to get a repeatedly overheating dryer fixed, because the technician insisted on a blocked vent as cause, but refused to check, but also refused to accept our own investigation (it was never blocked). When the control board finally broke completely and had to be replaced, suddenly everything worked normally again. Until then we always had to set it to low temperatures. But some assigned technicians were really fast and worked well. Then there are some silly small things that are suddenly not supported (like a condense water sensor switch in the AC - the biggest things can break and will be replaced, but not the small, cheap little parts; I consider this to be crazy). So, it is kind of a roulette game. But mostly you win.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Reinhard Patels, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 29th, 2023

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Ameen Iman Elizabethtown, KY

I like the peace of mind you get knowing that your home is covered from minor issues that may occur but from the 7 years that I have been using this product I think the prices have been going up I almost decided to go with a different company but because of my loyalty and I wasn't really disappointed I decided to stay. I had one bad service provider but it was quickly resolved

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ameen Iman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 21st, 2023

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Deborah

I like the way because they explain things to you. They don't talk all over you. They give you a chance to ask the questions and they give you the answer to the best of their abilities. They are consistent and they do just what they say. They stay right with it until the job is done. They make sure they send updates to let you know what company is doing the work and how long it's gonna be before you get your your equipment to get your things fixed.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Patricia

I've dealt with people that I feel very comfortable with, that are knowledgeable. I think it's pretty cost efficient. Whenever I put in tickets for repairs, I always get prompt responses. And so far the repair companies that have been sent are good. They notify me when they're coming. I can check online where in the process my ticket is, if it has it been assigned and if the ticket still open. I can track it. Everybody's been been kind to answer questions and responsive. They text me when they're on their way.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Donna

Each time I've called they've gone to great lengths to assist me and to get me to the right the right person. The last time I used my warranty was for a refrigerator repair and I was assigned a contractor who came in and he repaired it but he left off a part so couple of months later the refrigerator was having a different problem. They called me a new contractor and eventually I got it resolved in two visits from the new contractor. He had to purchase parts and so now my refrigerator is working fine.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Donna, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Anita

They were very reliable. Whenever I had encountered any issue, they were there, they were available and the problem was resolved in a timely manner. Yesterday I used it. We had a technician come out this week because the garage door needed to be replaced and the technician was wonderful. He scheduled the appointment while I spoke to him. He came on time, he did the job, he was prompt and the quality was great. Everything can be done online, it's very convenient to me.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Pam

I haven't had any problem with the people that they sent to my home. I used it for our dryer and they replaced the parts in the dryer and then a couple of years later I had to do it for the washer and that wasn't able to be fixed, so they gave me money for the new one. They answered all my questions, got things done that I needed done, and even when I couldn't get on the Internet to fill out, they helped me through that too. I'm very pleased with them. I've been with them for seven years now.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Pam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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James Las Vegas, NV

I choose them over 10 years ago now and they've been a good company to help me with all my warranties and appreciate that and looking forward to continuing. I have no problems with them. Soon as I contact them, let them know the issue, they jump right on it and then minutes later I get a contact from the contractor. Most of the time I use it for our air conditioner. Everything is very good.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Brooke Plymouth, MI

We had a leak in our water heater and they sent the plumbers out and we needed a whole new water heater and they had to order it through the warranty company and procure it and it still was very fast, efficient and effective. Another time we had a leak in our laundry cup drain and they sent out a plumber and the plumber came very quickly and everything was handled very efficiently and repaired. They are very helpful, but they do have very long hold wait time.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Brooke, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Carl L. Sublett Manassas, VA

Professional, good customer support, good advice. I've had to use it lately for my stove top. I had to use it because my stove top stopped working and someone came in, checked it out and found out that that it need to be replaced because to fix it costs too much and 2-10 help me take care of that. They're a great warranty company. I'm glad to have them on my team and I could not ask for a better warranty company and have someone to help me as much as they have and with the quality of service that they have.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carl L. Sublett, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Erwin Blanchester, OH

They're an exceptional company. One time that we used it was my dryer wasn't working correctly. It had an error code on it. So I called 2-10 and they found someone and he come out and checked it and the heater had gone out on it. He replaced the heater and it works perfectly now. They are really helpful and they try to stay up on top of things with you. They do call back every so often to see if the problem had been taken care of. Our freestanding freezer cost more than what the refrigerators with the freezer did.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Erwin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Ronnie Charleston, SC

Every time that we've contacted them, 2-10 Home Warranty has been very quick to respond and has always been supportive of us as a customer and helped us to get whatever the issue was resolved, usually in a timely manner. And I understand some things will spill through the cracks, but so far they've been very helpful. Our heater went out the day before a major freeze, so we called 2-10. Unfortunately it ended up taking almost a month to get that fixed. They were very responsive when we called, but getting the work order from 2-10 to the technician seemed to take a long time and communication between 2-10 and the technician was slow only when we elevated to come to a resolution, but then it came to a resolution very quickly.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ronnie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Micheal Peachtree City, GA

We needed to use a warranty because we had a gas stove top that two of the burners weren't working. So first they had sent a repair guy to try to fix it and when he wasn't able to fix it, it needed to be replaced. 2-10 took care of that for us, including the installation. We had some difficult situations that they were able to help us work through.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Micheal, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Laura Mooresville, NC

Sometimes I have troubles getting a person to talk to. Every time that I've needed to use it, two to ten has come through. From talking to other people with other warranties with other companies, I find that is not the norm. Most people say that they have troubles. I'm just very pleased and very thankful that even the person that sold me the house, who is a realtor, asked me how they worked out and I said they were really good because he has to get a lot of warranties.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Denver, CO

I really like the fact that they covered locks and rekeying when we first moved in because that's something you usually don't think about being covered by a warranty. I had an electrical problem. I used my warranty, it turned out though that it was the actually the power company that needed to fix the problem. I didn't get to use the warranty for that, but they were very helpful on the phone and giving me the name of an electrician and so forth. The power company fixed it and they don't charge. I had trouble signing in to my account when I first joined them and they were really helpful.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Springdale, AR

It would be helpful if they had shorter wait times on the phone. I have used it twice and one time was for a water heater which was kind of a complicated situation that they ended up helping us quite a bit and the only reason it was complicated is because of where the water heater was in a weird closet that didn't have enough room for it to be moved around. But we ended up having success with that. And then the second time was when I had a dishwasher that could not be repaired and so I was able to get some money toward a new dishwasher.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Amber Evans, GA

Every time I've called with a question or the one time that I needed to call for service, they were very responsive and they also made sure to follow up to ensure that everything was taken care of. My oven went out and it was overheating. I called to see if they could come fix my oven and a repair man came out, assessed it and then ordered all the parts and was back out within about a week to fix it was able to replace, the motherboard and everything that made it almost a brand new oven so I don't have to worry about it for another few years.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Amber, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Janice Myrtle Beach, SC

Our furnace wasn't working, the house was cold. We went online, notified them that the service was out at our home and a contractor contacted us By 9:00 o'clock in the morning and said that they would be out that day. They came out, they repaired the furnace. We paid $100 service call which is our agreement and the rest was covered by the warranty.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Bryan Rock Hill, SC

We've only had to deal with them once and the young lady, the customer service tech was very prompt. We got a a callback from the contractor like within less than 24 hours. So she did a very good job with prompt service. We were having some trouble with with what we thought was our electrical box so we called 210 warranty. And the lady we talked to, she got us in contact with a contractor and they came out and our electrical box actually was fine. They just had to replace one of our outlets.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Allison

I have a claim right now, outstanding that's been over 30 days. I have requested feedback from the service provider as well as 2-10 and haven't received any response to an update on my claim.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Allison, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

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Barbara

I had a plumbing problem and they sent someone out who was able to fix it for me.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Rashad

I got a claim and repairman got attached with me and they came through and fixed the problem.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Rashad, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Jerold

They've all overall been positive. I had to use it for a refrigerator that was leaking.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Jerold, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Deborah Miami, FL

It is a slow process to solve a problem, but it is all good once the process is over.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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AWaller

I've filed three claims with 2-10 Home Warranty over the past 2 years, and I am delighted to share my overwhelmingly positive experience with their services. From start to finish, the process was seamless, and each claim was approved without any hassle. One of the standout features of 2-10 Home Warranty is their efficiency in handling claims. The approval process was swift, and I appreciated the transparency and communication throughout. Knowing that my claims were promptly reviewed and approved provided a sense of security and peace of mind. Another noteworthy aspect is the reliability of their coverage. In each instance, 2-10 Home Warranty delivered on their promise to protect my home systems and appliances. This level of consistency is a testament to their commitment to customer satisfaction and the quality of their service. Based on my positive encounters with 2-10 Home Warranty, I recommend their services to anyone seeking a reliable and responsive home warranty provider. Their commitment to excellence, coupled with the seamless claims process, sets them apart in the industry. I am grateful for the peace of mind they have provided, and I am confident that others will find value in their exceptional service as well.

1 year ago Edited January 10, 2024

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Reply from 2-10 Home Buyers Warranty

Hi AWaller, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2023

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Phillip Evans, GA

I would say the positive is that again you could do everything from a telephone. Sometimes the companies, the contractors that have been assigned to work, have been so far away from us that they never contact us. I think the the the coverage area probably needs to be a little closer to where the home buyer is. One time the kitchen faucet was leaking. I submitted the service request from my phone and the people were out to fix and replace the faucet within two business days. We've used 2-10 on service request probably six or seven times on on various different things and have been very happy with them.

1 year ago

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Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Lisa Jacksonville, FL

I needed to use it for my air conditioner. My air conditioner was not heating and cooling or just wasn't doing anything. They sent out a technician and he came out and said "Oh, your air conditioner, it wasn't set up properly, the heat pump wasn't telling the air conditioner to do what it was supposed to do." So he came out and fixed it and checked a few other things for me and got everything up and running. It was a simple fix but because I was not an expert in air conditioning it wasn't something I could have done myself. So I was happy to have him come out and tell me it was real simple and easy to fix and get everything back up and running.

1 year ago

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Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Carol Vail, AZ

They've been really a good company to work with. Our dishwasher went out recently and I called them and they were very quick to respond and we had somebody out here in the next day or something like that. They diagnosed the problem and unfortunately it was some part that they had a problem getting right now with the shortage. They told us it could be a while before they got the part but we actually got a call from them a week later saying that they had found the part and that they were gonna send the company back out here to fix it. We had it fixed much quicker than we thought and they were very good with keeping in touch and then checking for the part. I was pretty impressed with that. They were very helpful and friendly and it was easy to get ahold of people there.

1 year ago

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Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Sidney Gilbert, AZ

Normally when we do call in we do get satisfactory results from the agents that we talked to. Just had a warranty experience here over the last month where we called in for our annual fall maintenance on our HVAC system. Contractor came out and they analyzed all the compressors on the ground for the air conditioner system and that was it. It didn't go up in the ceiling to do any of the the heater turned up for the winter so I had to call back in file file a claim on it. And took him a few days, but they finally did get things resolved. They sent the technician back out and he did go up in the ceilings in the attic and tested all the units for us. Then replaced the capacitor on one of the one of the main house furnaces. So it took two times to get that totally completed. Over the period of about a week and 1/2. We've had some problems with pool pumps where are they come out and and service the pool pump and rather than replacing the motor on the pump, they just they did replace it with a rebuilt unit which didn't even last 12 months. They raised the price on the the copay and no notification was given to us.

1 year ago

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Hi Sidney, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Houston, TX

I think the service has been has been great, in fact before this experience I wasn't really very interested in pursuing a home warranty, but I did at the urging of my realtor and I've had such a positive experience that I do plan to renew. So it turned me into a believer of the service that it can provide. I think there is tremendous value in it and it's a lot of security and you don't have to worry about paying because you know you're supported. It's been a really really good experience. Once I filed the claim and within minutes they had contacted me to connect me with a technician and they contacted also within minutes and was able to talk me through how to turn things off until they got here so that no further damage was done. That prompt response, the understanding of the urgency to prevent further damage and to support me when I was completely clueless and didn't know what to do it was just really tremendous.

1 year ago

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We're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Kathryn Tucson, AZ

They do answer and they try to be helpful. I only have one thing that I didn't like about their service. The garage door spring broke. We were trapped in our house for four days. And within six weeks the other one broke same thing trapped in the house for four days. I would hope that with something like screen springs on the garage door where if one goes just replace both so that you do not have to pay the seventy five dollars again. And I did do that and that was the only thing that made me unhappy with their service. Paying the deductible within a reasonable amount of time. On a product that you know was going to go bad.

1 year ago

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Hi Kathryn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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James Chesapeake Beach, MD

I have never been disappointed. I'm surprised that they have the quality of workmen that they do have to call on because I have never had a better experience. My heating and air conditioning system was not functioning properly and I called somebody in from outside to just do a check up and they didn't give me very good information and they said well you just need to replace this thing its too old and but I said well let me go through the warranty company and see what they suggest and they sent somebody out and the person diagnosed the problem and it was under warranty and it was fixed and I was in great shape. They follow up with you and they don't let up if you dropped the ball as a customer they still follow up with you and say we want to know what's going on with this with this issue so that's very valuable.

1 year ago

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Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Theresa Fairhope, AL

We had a water leak and we needed somebody to come and check everything, so we had to turn the water off to the house and the when I called a couple times and they kept giving the people that were way out of town and the people that were way out of town couldn't make it for a week. I couldn't leave the water shut off for a week. That was my only bad experience. I also used 2-10 for my air conditioner when it went out. They had a local air conditioner person so they sent him. He came and said something about no power to the condenser. So then I had to call an electrician to have them come out to fix the power. Then the air conditioner guy came back and replaced some kind of relay or something that was bad in their condition so I had to to paid twice. I paid you know my first day five dollars for the air conditioner guy and I had pay again for the electrician which I didn't really need. But the electrician did replace the breaker. It was a positive experience other than I had to pay for something I really didn't need to.

1 year ago

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Hi Theresa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Crystal Montgomery, AL

Anytime I've needed needed to call 2-10 they have been fantastic and answered my questions and basically handle whatever situation had arise. Our air conditioner actually started smoking on the inside I don't know if the motor locked up or if it was a fire I don't know, but luckily it was contained there and so of course we call the warranty and the guy actually came out that day and it fixed it and because we live in Alabama it's hot all year and so he was able to fix it that day and get our air back working. I have had a couple of problems with the service providers that they send out but if I call the customer service they will send out a second opinion and handle it and it's been fantastic.

1 year ago

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Hi Crystal, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022