Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Michelle Washngton Jacksonville, FL

Always respond within 30 minutes of my request and very helpful and kind when speaking to someone

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michelle, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Sean Broadus Dumfries, VA

Every time we've needed them they've been right there in a reasonable amount of time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we can't ask for much more than that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Juan Silva Tucson, AZ

Yearly increase in price makes me hesitant to continue, but mostly satisfied with the service provided.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Katrina Dayton, OH

It is easy to submit a claim online. They don’t send specialists so I am having continued issues with the furnace.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, thank you for sharing. If you are still experiencing issues with your furnace, please give us a call and we will be happy to get it resolved. Thanks again for your support and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Verified Customer

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Charmaine Portsmouth, VA

Professional and done in a timely manner. Customer service satisfied me. They are the best company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Charmaine, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anita Marietta, GA

Recently used it for a plumbing issue. It is not easy to contact them over the weekend. I don’t have any other issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Verified Customer

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John Lewis Poquoson, VA

They were fantastic in replacing my 18-year-old heat pump with a new unit when it went out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Verified Customer

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Mike Cary Saint Augustine, FL

Everything has been repaired - with one service fee - even if it takes three tries.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Verified Customer

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Curtis Fairborn, OH

Sometimes I have to wait a long time on the phone. The contractor was very good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Bernadine Keaton Puyallup, WA

Easy to use, quality service providers. Excellent customer service in Sales & Service follow up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadine, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Verified Customer

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John Huntsville, AL

Right on the ball getting our issues dealt with. Had a plumber come out and fix the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Verified Customer

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Denise Ransom Castroville, TX

The response time is great and they keep you informed on every step what to expect.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Verified Customer

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Nancy Zuniga Tucson, AZ

I wish the service call fee was lower, but they do respond quickly in sending out a reliable repair person.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Brenda De Leon Stostad Austin, TX

Terrible customer service, incredibly long wait times, known by local vendors to always deny claims, I am so upset up my realtor for recommending this company as they are so disappointing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Feb. 16th, 2022

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Joseph Chester, VA

I used them to replace the furnace on my house and it is a very positive experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Laura Mason, OH

There have been untimely delays in service. I had a simple plumbing issue and it took three months to do get it done because they refused to do it. I have been unable to talk to customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Feb. 10th, 2022

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Suzanne Fredericksburg, VA

Sometimes the contractors they use are not good. I did get my refrigerator replaced by them recently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Anonymous Greenwood, IN

Some of the contractor don’t reply and should be avoided but 2-10’s customer service is always responsive and good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Verified Customer

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Michael Williamsburg, VA

They’re reliable. There were no delays getting my dryer serviced. They were courteous and prompt.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Verified Customer

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Melvin Walton Chesapeake, VA

Ease of making a service request and the variety of vendors available reduces wait time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Verified Customer

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Jenny Boliek Spring Mills, PA

Quick response time. - Have always paid what the promised directly to vendors with no hassle.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jenny, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Verified Customer

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ANDREA ROBINSON-ELLIS Kennesaw, GA

Scheduling and Communicating with the maintenance person was a breeze. Thank you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andrea, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Ricardo Flores Newport News, VA

I have had a/c issues and just keep patching a problem instead of fixing. Bu sending out different companies each year.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ricardo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Alba McKenna Egg Harbor City, NJ

Not happy. First they send 3 different companies then they tell me they'll give me a buy out then say boiler not covered After servicing it for 2 seasons. Now trying to give me a different buy out

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alba, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we'd like to investigate your experience. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 1st, 2022

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Verified Customer

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EVA WOODWORTH Greensboro, NC

TECHNICIANS, AND ELECTRICIANS ARE GREAT AT WHAT THEY DO, AND THE STAFF ARE VERY FRIENDLY.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eva, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Charles Brown Spring, TX

They do not care about their customers. I called to complain about an issueI had and the supervisor I talked to acted as if she didn't care that I had an issue. She would rather lose a customer, than help them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we would like to investigate. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 1st, 2022

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Verified Customer

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Alicia K Golson Montgomery, AL

Excellent Service, ease of process, and works with you with any questions or inquiry one may have.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Sandra Avondale, AZ

When you call them they'll get back to you on your service. The technician was on time and he did a great job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Cynthia Manor, TX

I want to use my warranty to fix my door and I still haven't heard back from anyone. A guy came out that is very knowledgeable and helped me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're sorry to hear you're waiting for a resolution. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to help get this resolved.

Jan. 27th, 2022

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Verified Customer

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Sandy Cloverdale, IN

I'm one hundred percent satisfied. Everybody is so helpfu, I don't have a problem calling them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandy, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Scott D Baxter Manor, TX

I had an issue last June that still hasn't been resolved. I had to get my own person to fix my issue which I did and I paid for it out of pocket. I'm still waiting on a refund check and will not be renewing this summer.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're sorry to hear you're still waiting for a resolution. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Jan. 24th, 2022

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Ceola Cross Winter Garden, FL

Difficult to reach. I had an electrical problem that took over 2 weeks to get resolved. I finally had to contact someone myself.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ceola, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Kimberly Roth Englewood, OH

Some of the contractors are subpar. Say they are sending people out and they don't show. Or don't follow up on their work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're sorry to hear about the issues you've experienced with our independent contractors. What you described is not the experience we aim to provide. Please know that if you are ever in need of assistance, you can send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 24th, 2022

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Verified Customer

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Lauren Moore Tucson, AZ

Great customer service. When ever we call in for a claim, it is handled quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lauren, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Avis Elkins, AR

The few times I had them out they were on time found and fix the problem no mess

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Avis, we're glad to hear everything went smoothly. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Dec. 29th, 2021

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Alden fuchs Leesburg, VA

They just fix it, and do what they say. The terms of the contract are easy to understand.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alden, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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CALANDRA JONES Rome, GA

I've had a claim that started on 8/7/21, it's now December and the claim is still open. I was lied to about delivery dates by many representatives and Micha P who is claims representative.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Calandra, we're sorry to hear you're still waiting for a resolution and we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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Joycelynn Green Virginia Beach, VA

Quick response. The only disappointment was that certain services that use to be under the plan is no longer covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joycelynn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Willie Columbia, SC

The service has been really good. There are some remarkable people providing the hands on labor and experience

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Gwendolyn Glendale, AZ

When my dishwasher broke, they came and analyzed it and to this date it stull had not been repaired. It broke in October. I have not heard from them. I am not happy. The service is poor. It is not worth paying for.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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william or sylvia wright Louisville, KY

they do a good job on service and product they are on time they clean up after their self

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William and Sylvia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Terri Rogers, AR

Fast acting, easy to set up service call, service men were polite & knowledgeable

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Terri, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Rascoe, Charlie Sanford, NC

Fast and easy to submit work orders. Follow up on worknoder to ensure satisfaction

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rascoe, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Yidan

My refrigerator was broken and I needed somebody to come fix it. 2-10 had a quick response time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yidan, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Wayne Corley Okatie, SC

The only short coming is the time delay between reporting a problem, service check, and final repair/replacement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne, thank you for sharing and for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a quicker claim resolution next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Gina Donahue Plainfield, IN

For the most part 2-10 does a good job. I am frustrated though with the amount of time it takes to get a contractor out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gina, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Dawn Redeaux Houston, TX

My washer was serviced 4 times in approximately 3 months instead of being replaced after the third attempt. I'm just waiting for it to fail in another 3-4 months. I will not renew or recommend your company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Gary Holden Las Vegas, NV

My experience has been that 2.10 HBW has been quick to respond, and I've had excellent service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Brian Majors Rockport, IN

Filed claim online and a few hours later, we had a contractor named and ready to be called.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're glad to hear that. Thanks for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Keila Perez

Service was amazing. It was fast and everything was great. It has been a good experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Keila, we're so glad to hear that! Thank you for your review and support.

Oct. 21st, 2021