Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Burton Fort Mill, SC

Always responsive, always answer my questions and explain the warranty. Seems like a good plan.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Burton, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Muhd Burhanuddin Yusoh Azih Vienna, VA

Really helpful. The system worked very well. The customer service talk very nice.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Muhd, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Margaret Thompson Emerald Isle, NC

Was very pleased that after a denied major event payment at my home I was able to get a partial payment.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Margaret, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Holly Myrtle Beach, SC

They were responsive with my requests and very good at follow up to ensure I received the services needed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Anne Cumming, GA

Terrible service. They send out companies they don't fix your service. They are rude when you are able to do get a hold of customer service. I wouldn't recommend this company to worst enemy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anne, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Roger Savannah, GA

Our experience with your plumber contractor was a scam - a bogus diagnosis which would have cost me some $720 had I not gotten a second opinion.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Peter Houston, TX

website doesn't work. cant create login, they submit a ticket, and never got anywhere. did this about five times already

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Donald Fuqua Huntsville, AL

Nothing special. More expensive than other companies and they always send out the cheapest contractors to fix our issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Amy Purciarele

Overall a good company. Response times have been lacking the last 2 years but I completely understand

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Hattie Carr

They responded quickly, communicates with customer in solving the problem with satisfaction.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Hattie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Spiro Kontos

When you place a service order you get a quick response and good reliable contractors

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Spiro, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Roberta

The few times I've been in touch with them, they've been very cooperative and very responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Roberta, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Nicholas

My microwave went went out, so they came out here and checked it out and then got parts for it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicholas, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Jk arrington

Fast, friendly,competent, service, along with follow up for customer satisfaction.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jk, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Donald watson

Great Contractors! Easy claim filing! The hold times if your calling are not good

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Monique Morgan

Fast service and I quality contractors. They reacted to our claim very quickly. No complaints

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Monique, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Bonnie Baker-Stickney

Ease of doing business. Easy to access services using 2-10 web site. Quick response by vendors

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Charles Moses

Worst customer service I've ever experienced from a home warranty company, extremely long hold times, multiple departments, and issues getting charged the correct contractual service amounts.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Corey Thedford

It took 5 months of fighting just to get a replacement fridge. Worst experience ever from a warranty company. 210 should not be in business and I am sharing that feedback with others

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Corey, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Craig Delaney

Have made two claims since signing on and neither have been resolved. The second one on my dishwasher has been back and forth and have had 5 seperate service visits with no resolution.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Craig, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Verified Customer

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Upset

I understand the need to limit cost, however there is a limit when it comes to a unit that needs replaced. I should have never needed to wait 6 weeks for my fully broken silver to be replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Courtney George

Nothing is covered in the warranty. Every time I call for a repair it's something that's not covered or if the vendor comes that I pay a $75 deductible, to be told that the problem is not covered. I've waisted $1600.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Courtney, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Apr. 11th, 2022

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Verified Customer

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Danielle

It is very difficult to get someone on the line as a homeowner but if you call as a service provider, they pick up immediately.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Danielle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Eunice

Usually when I call them they do what they are supposed to and set up an appointment. It is great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eunice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Evelyn

Take a long time to process claims. I had to speak to multiple to get them to decided if my fridge was included. They should better explain the options and try to come up with to solve problems.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Navid

I just used it to fix my heater and the board to be replaced. Easy to use coverage.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Navid, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Keith

Good customer support. We had a refrigerator busted two ten set someone else to repair it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Keith, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Jackie

It was just very seamless. They called me and schedule the technician to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jackie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Ashley

I just used it not long ago and I'm still waiting on the appliance to be delivered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Deidre Camden, OH

Timely responses. Had an electrical issue and the problem was fixed, the company did enough.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Deidre, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Martika J-M Lawrenceville, GA

Not worth it, rude, incredibly difficult to speak with representatives, inconsistent information that costs the customer lots of money and time. Highly unprofessional. Take your money elsewhere.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martika, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 5th, 2022

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Verified Customer

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Susan Gahagan Evansville, IN

They identified the problem and sent someone to take care of it while keeping me informed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Sean Clements, MD

We had a lot of difficulties the first year. They fixed everything and it was fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Steve Birmingham, AL

Very pleased with the companies that they used to repair my refrigerator they did a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Anonymous Sewickley, PA

It's very upsetting when you spend all this money on buying a house and a warranty and when you call them, you're told your claim is denied. The claimed my problem was preexisting.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Gevonnia Orange Park, FL

They were quick to have someone come out and solve the problem with the air conditioning.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gevonnia, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Erica Niles, OH

The company they got us was very professional. They got me a date and time to fix my water heater.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erica, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Darrell

You don't always have the money and this was an easy way to make sure things get fixed when they needed to.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darrell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Verified Customer

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Dempsey

I have used my warranty several times and they came through everytime. They do excellent service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Dempsey, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Susan Pullin Leesburg, VA

Great experience when my AC compressor failed within months of moving into my new house.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Nicole Wills-Carroll Clinton, MD

This company is very reliable company. Highly recommend this to my friends and family.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Alexander Nunez Mora Ormond Beach, FL

Issues with parts order. Customer service giving misinformation regarding parts order and shipped part to the wrong place.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexander, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Trameka Peterson Woodbridge, VA

Terrible customer service. They take no responsibility for the contractors they hire. 2-10 reps are not helpful and never transfer you to a supervisor that can actually help. Will never use this service again!

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Trameka, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Gregory Twery Jacksonville, NC

I have used other companies.... 2-10 is the most reliable for both service and amounts covered!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gregory, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Jane merves Valrico, FL

I was perfectly happy until my last experience with having my a/c repaired. I paid twice in a matter of one week for the service call

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we're sorry to hear how you feel about your recent experience. If you feel we have made an error in handling your claim, please give us a call so we can resolve it. Thank you for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Miguel Garcia Chalfont, PA

Quick response time. The technician dispatched was knowledgeable and friendly. Great service!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're so glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Scott Warren Stanley Hampton, GA

Thus far the one time I needed them, they came a repaired my appliance with no problem

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Erick Knoxville, TN

Water heater went out and they came and had it replaced within two weeks. It is good. I trust them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erick, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Robert Tucson, AZ

My friend had a good experience with them so I have them a try. They got my heater fixed for me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Pierre Sanders Colorado Springs, CO

I had a problem with my hot water heater and 2-10 Home Warranty had it replaced in a few days.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pierre, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022