Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Amber

They were very quick at getting someone out. I think that they should take more effort in finding people networking with them so people don't have to go out and find their own contractors. That's why we pay 2-10 to help us out to do those things.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Amber, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Mark Goldman

Have had some good calls with good people. Sometimes the choosing of service providers is not great, and it's hard to get information. Several times they didn't want to repair something but gave us money towards buying a new model. But overall I would say, a positive experience and worth the money.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Goldman, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Anonymous

The portal was easy to use and when I've called in, things have been resolved quickly. Repairs that have been done or refunds on appliances that were bad were handled quickly.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Delphine

They had given me wrong information. They told me that I could use an outside person and and then I had to pay this person 150 some dollars and they told me it wasn't covered. They need to get some better service people, because I think they get the bottom of the barrel of service people and the people that you don't feel comfortable with.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Delphine, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Thomas Wilmington, NC

We had a couple of issues and they handled those quickly and took care of it. Hot water heater started leaking so we had to get it inspected and then replaced. I would recommend it, that's for sure.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Christian Marcus Oro Valley, AZ

They're very responsive. My condo furnace wasn't working. I called 2-10 to notify them and by the next day they had someone there. A very positive experience that I've had so far.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christian Marcus, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Timothy Jacksonville, FL

They've been providing good customer support. They call, they come out and they did it. Only the only bad experience I've had is one time the guy, he came and he did everything but trying to get him on the phone to actually come out and figure out why my dishwasher not working, that was the only thing I've dealt with.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Iyad Conroe, TX

They've been good. I put a request on the website and they got back with me and sent me a technician and they fixed the problem. It was good. A couple of times they were late, just a couple of days.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Iyad, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Green Mountain Village, CO

The refrigerator is not freezing and it's been frosted up and they've come out three times, put in new parts 2 times and it still is not working. This has been going on for about six weeks. Every time they come out and they say they have to get parts, it takes 2 weeks to get the parts, even though the parts are available in town at any store, they have to buy them from a 2-10 source and it causes a big delay.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 3rd, 2023

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Mary Ellen Odenton, MD

I used my warranty to have the seasonal tune up of the HVAC and everything went well. They were on time and I think it worked out fine. They conducted themselves professionally. Everyone was helpful.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Ellen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Warner Robins, GA

I have faucets on the outside of my house that are leaking. They've lost their plumber service here in Warner Robins and they have not been able to convince them to to rejoin, and so there's no plumber So I've had to try to find somebody on my own, get approval. It's just been a mess. And now my siding's got to be removed in order for them to get to the faucets. I'm I'm just sick of the whole thing. I've talked to several people and they've tried to resolve my problem, but they only have limited control.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Melissa Orange Park, FL

We've been pleased. We have used our warranty a lot. We've used it several times on our dishwasher and they ended up replacing basically every part on the dishwasher, and so they got it fixed and working, and now it's working great. They have been very responsive as well as all the contractors that they've sent out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Clinton Boulder, CO

It's a good service. We've had to use it quite a few times. The appliances in our house turned out to be kind of old and they started breaking down on us. Several times we've called. and they've been able to send a repair person out. They've also offered to cover the cost of replacement appliances in each case and in one case we took them up on that and replaced our dishwasher completely. We needed them. They are pretty responsive and clear and helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Clinton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Greg Nokesville, VA

We always can get a hold of somebody and never had issues. Recently the pressure regulator tank went bad and I contacted 2-10 and they cut a check weeks later because I used someone out of network. I've had it for 10 or 11 years because I've always found it to be of use and and not difficult to deal with.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Mary Littleton, CO

Karen Hyman, if there's any problems Karen takes over and the customer service is just unbelievably terrific. I had to use my warranty on my sub-zero refrigerator freezer. They had to come out several different times and fix it. 2-10 uses very, very good vendors. I do think it's a little bit expensive, but I would still purchase it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Colleen Louisville, KY

They've been great. I had a water heater totally replaced. All I paid was the service fee. I had to drain the air conditioner and go out and replace the compressor. I had a garbage disposal go out too. They listen, and they are supportive of the homeowners above all else.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Anonymous Cleveland, OH

I only needed to use it once, but they were very receptive and the appointments were made timely. It was for a washing machine that was not spinning anymore. I called customer service and they took the details and had a repair company contact me and again they came out in a timely manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Marie Columbia, SC

It's easy, especially the online portal is very easy. They are very quick to get things resolved and to get a contractor. Our upstairs bathtub was overflowing and spilling out into our second floor through the light and we were able to get a great plumber who came out and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Stephanie

I've only used them once, but it was very, very positive, very good. The representative went out of her way to help me rectify the situation. Very informative. They saved me a ton of money fixing my furnace instead of replacing it. It has been awesome so far. Excellent customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Virgil Birmingham, AL

They have been quick to service us and cover things we didn't think would be covered. We had water damage and they were quick about getting somebody out for the repairs and the people repaired it wrong. They were really good about getting it repaired right.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Virgil, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Aji Aldie, VA

There was a huge delay in addressing and fixing issues. They never pick up the phone. I have a ticket that opened a week ago. Usually it is the 24 hours or 48 hours time frame to get back to me, but it didn't happen for four days and I had to reach back to the technician. Once you open a ticket, they don't respect you in a timely fashion.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Aji, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Anonymous New Bern, NC

Had a leak in my bathroom. I called, they came the next day, came early morning and fixed it all at one time. The people that came with pumping were very quick and took it right away. People have been responsive. When I type an e-mail or something people get back to me right away.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Cora San Antonio, TX

It's definitely worth it. It's saved us some money several times. We had an air conditioner problem and they fixed it right away. I have had some issues getting through to people. Sometimes there's been issues with the getting contractors to come out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cora, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Anonymous Hughesville, MD

Customer support has always been good. The people they've assigned to respond to my call have been slow to respond just about every time we've had to use 2-10. We had to wait a few days to hear from the company that was going to come out to look at our electrical, and then when we did we had to talk to three different people who weren't on the same page.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Willie Pinson, AL

Back in January I had something going on with my heater. And it was a piece that had broken. I contacted 2-10 online and the website was pretty easy to use. You just submitted a ticket and within a day or so I had someone out there to take care of the problem. I was really impressed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Wesley Appling, GA

I'm very happy with the price and I was able to get a locked in price for three years. My heat and AC went out. It didn't blow out any cold air or any hot air or anything. I called and two days later I had a serviceman out there and it was fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wesley, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Anonymous Jacksonville, FL

The disposal went out and I contacted them. They had somebody come out right away and it wasn't repaired quite right by that company. I contacted them for a follow-up, contacted 2-10 and they sent a different company out right away and that person fixed it correctly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Gary North Myrtle Beach, SC

I've only had one issue since I bought the place and it was with a dishwasher. I called and 2-10 sent someone here. It didn't take that long, couple days. The gentleman that came here was very good, very professional, very nice and he repaired the appliance and it's been working fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Jill Chesapeake, VA

They've always been really good. This last time, my freezer quit making ice, and 2-10 had someone come out and they got the part and got it fixed, no problem. They want you to do everything on the website, it's really hard to get a person, which is frustrating sometimes.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jill, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Savannah Union Springs, AL

I just had a recent visit here a couple of months ago with my heating unit and they came out and repaired it in a very timely manner. I'm satisfied and I recommend them highly. I enjoy and I'm thankful for these experiences that 2-10 gives me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Savannah, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Jerry Tucson, AZ

They're responsive in a short order. The last time I needed to use my warranty, I checked in online, I got a note back saying it was being processed and called by the end of the day, and the company that they use was out the following day.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Robert Dayton, OH

I had some dishwasher repairs that needed to be done and they were responsive to that. I also had some issues with my hot water heater and in both cases, they were to my house within a day or so and they took care of everything. Everything worked fine, so I'm very grateful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Eduardo Winter Park, FL

There was a water leak due to a frozen pipe coming into my house, and I put in a claim and 2 days later, the plumbing company called me and they sent somebody right away and it was taken care of very nicely and professionally.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eduardo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Jeanette Gloucester, VA

I had a backed up plumbing line and the person that came out did a really good job. Went above and beyond what he had to do. The contractors we've dealt with so far have been good, but they need to expand. They need to get more contractors for the area I live in.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeanette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Anissa Bellevue, NE

It is absolutely imperative that if you buy a home, especially an existing home, that you have 2-10 home buyers warranty. It's just been a wonderful thing for me. It's $100 when I call for service and they always make sure that whoever comes out is a reputable company and I've had nothing but great things to say about it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anissa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Chip

In general we feel like it's saved us money which is always good, and the customer support people have been pleasant and kind. But also the couple of times we've had a question or an issue, it's not usually been something that the first person we talked to was able to address. One time I had to call 3 different departments to finally get an answer and that's just a little frustrating. We had a brand new refrigerator when we came and it had lots of problems and you know, 2-10 had somebody come out multiple times and eventually the whole thing had to be replaced and they walked us through all of that, which was was good and helpful. The only downside is that you don't get to pick which service provider is coming out, they assign one to you and so we have had some varying levels of success with different providers.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chip, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Anonymous Plainfield, IL

Everything is online. I don't have the satisfaction of the interpersonal connection with another human being. The vendors that are chosen or that are assigned the jobs are not proactively communicative, at least to the degree I would like. In the last 30 days I had a refrigerator that broke down and the gentleman came out to assess it and said that it would require $500 of parts and labor to fix it. And then I got contacted by 2-10 saying that they would give me a a settlement offer of $400 but they weren't actually going to fix the refrigerator. So that's what happened and that left me less than satisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Brandon Pittsburgh, PA

I'm exceptionally happy with the guy that came out for the HVAC repair. He was very pleasant and easy to deal with and the lady on the phone was fantastic. I definitely won't go anywhere else. Extremely helpful and, um, and guided me through the process effortlessly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brandon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Cesar Las Vegas, NV

They get in contact with a contractor quickly and the service request is handled. Usually within 24 hours I get notified that somebody had been assigned and that they would reach out to me. I've had a good experience with being able to communicate with someone, either virtually through chat or over the phone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cesar, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Jason Jacksonville, FL

I used my warranty when a pipe in my bathroom broke and they sent somebody out and had somebody called me that same day to schedule a time for them to come out. They're just really kind and understanding, and they always answer the phone, there's always a person to speak to.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Doris Louisville, KY

Bethany did an excellent job, great customer service. The person that installed it was excellent, wonderful. My water heater went out and I needed a new one and it went like clockwork and it was perfect, really good. They're very thorough, answered all my questions, and did a great job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Palm Coast, FL

Sometimes when I call the representative does not know what they're really talking about, and they tell you something totally different what's against the policy. I had to used my warranty on my dishwasher when I first purchased the house and that was replaced. The second time I used it was for my microwave and because it wouldn't work and then he came in and replaced whatever needed to be replaced and now it's working fine.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Sheldon Marana, AZ

All of the repair people that they have supplied us with have been excellent. We've had no problems with any of the tradespeople that they that they have sent to us. Response time has been timely and follow through has been really good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sheldon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Noremak New Castle, DE

Once you can get through and get them on the line, they're usually very responsive. Overall had a great experience with their customer support. My garage door was not working and closing right and they got a contractor that came out who was excellent in his field. Superb in this field. Knew his stuff. Did everything he needed to do and thoroughly took care of everything. I didn't have to wait long either. I was contacted and within a day or two after the contractor actually came out and took care of everything on in the same time. He was done within an hour.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Noremak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Locust Grove, GA

They're responsive and very helpful. About two weeks ago I had three things break all at once. I called them set up an appointment online and it was very easy. They sent me a company and the contractor came, looked up what the problem was. It was done in less than a week. All I paid was my out of pocket and that was it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Stephanie Fort Worth, TX

All three of our bathroom sinks were running slow, they were clogged and I called to get service on them and they came and unclogged them all. It was very quick to get an appointment with somebody that could help me with my problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Colleen Mesa, AZ

It's not the easiest to get ahold of them. They're forcing people to use the website and I don't necessarily like that. I'd rather call and talk to someone. My washer went out, but it took me a long time to finally get a hold of someone there, but I eventually did, and I had a nice guy here locally that worked with me and got my washer working so I he was very good so I appreciated that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Pamela Fogle Council Bluffs, IA

They made it right when the first contractor they sent over for my HVAC issues did not even file a claim; tried to sell a new system without checking to see if the issue would be covered. Was able to speak with a local rep who then put me in contact with the company and they sent a new person.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela Fogle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Loretta vetter Prescott Valley, AZ

When getting repair with heater technician here with me for 2 hours waiting to get ahold of someone at 2-10. He had to leave tried to write all that was wrong. While on the road finally 45 min later I was on the phone with rep and she gave me a number but apparently this was not the right number the team needed sent paperwork online from outsourced company . I didn’t feel that 2-10 would work with me “ we are repair not replace company. So $16000 later got no followup. When went to check no mention of claim. I had to replace due to husband in hospital and I would need heat and all the banging from heater was scary. My husband has since past .

1 year ago Edited May 15, 2023

Reply from 2-10 Home Buyers Warranty

Hi Loretta vetter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Grand Prairie, TX

Well we have been using it since we moved into the house and we really enjoy this services. You don't have to wait long for them to call you back and then do a really good job to your satisfaction. We had issues with the garage door and they were able to came out the same day and fix it. I think that they do a very good job. Really good service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022