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Vivint

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9.0

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Clarence Saint Louis, MO

They call and come out whenever you ask them to. It's reliable. It works as good.

2 years ago

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Reply from Vivint

Thank you for your feedback Clarence! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Jenny Chicago, IL

Vivint workers are polite, courteous, and caring. The system makes me feel secure.

2 years ago

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Reply from Vivint

Thank you for your feedback Jeremy! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Linda Anoka, MN

Tried it and I ended up liking it. I feel like no one can break into my house. They treat me good.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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James Corpus Christi, TX

We've had several incidents with our main unit. They have helped us resolve them. I like being able to control lights and the thermostat in one.

2 years ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Rosalind Mount Zion, IL

Don't have any problems. I have had for 13 years. I like being able to monitor my home when I am not there.

2 years ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Forever Raeford, NC

Great service .I don't have a single complaint about Vivint. Customer service is great.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Juan Caban El Paso, TX

Ever since i got the vivint doorbell camera its been a good investment for security at my home.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Marche Phillips Olive Branch, MS

Process was very easy to set up. Service is great and I'm now feeling safe again in my home.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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David frazier Orlando, FL

Because I always get a call back if the alarm is accidently not caught in the prescribe time.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Harald Weldon Copperas Cove, TX

system works flawlessly even though we don't activate it that often it is always ready when needed.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Trevor Dinkins Memphis, TN

The equipment is very easy to use. Customer service is very helpful and courteous.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Artie Sierra Jr San Fernando, CA

My 12 to 4pm window for the tech was changed to 4 to 8 pm without my knowledge. I only found out when I called to find out why the tech hadn’t arrived by 4pm.

2 years ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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star star star star star

Jill Erickson Rio Rancho, NM

They have great products to choose from. Easy to use to check the surroundings via app.

2 years ago

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Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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AUDREY R BALDWIN Raeford, NC

Great service .I don't have a single complaint about Vivint. Customer service is great.

2 years ago

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Reply from Vivint

That's what we like to hear, Audrey! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Sharon Mapp Philadelphia, PA

Always professional. Not a long time on hold when I do have to call customer service.

2 years ago

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Reply from Vivint

Hi Sharon, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Britt Bowman Cibolo, TX

Easy of setup, quality of video and it always alerts me when someone's at the front door.

2 years ago

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Reply from Vivint

That's what we like to hear, Britt! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Rodney Makel Washington, DC

Vivint responds very expeditiously to security alarms whether the alarms were actual alarms or false.

2 years ago

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Reply from Vivint

Hi Rodney, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Kay Vetter Marshall, CA

Equipment is easy to use and works well and I appreciate the excellent customer support!

2 years ago

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Reply from Vivint

That's what we like to hear, Kay! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Christopher C Gentry Vero Beach, FL

So far I am pleased with the service. The app can be glitchy at times. The false alarms were my fault.

2 years ago

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Reply from Vivint

Hi Christopher, thanks for the review! We would love to hear more about any issues you are experiencing with the app. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Marilyn Brehm Sioux Falls, SD

There was little or no follow up on the operation of the entire unit. We needed to spend too much time figuring out how to work the system.

2 years ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

Sep. 21st, 2021

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Bill Nash New Palestine, IN

When we moved and canceled the service they still charged us for an additional month even though we owned the equipment and had no contract

2 years ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232

Sep. 21st, 2021

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Jenn Bolinder Riverton, UT

They are great with response when my alarm goes off or there is an issue with the equipment.

2 years ago

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Reply from Vivint

Hi Jenn, that's great to hear! Thank you for sharing your positive experience. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Ray P Lacy Winston-Salem, NC

Problems with the system, problems with the app. Takes the app too long to load up. Takes too long for the camera to load if the door bell is pushed.

2 years ago

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Reply from Vivint

Hi Ray, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

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Jerry Henderson, TX

It is reliable. We never have problems with it. Our friends have also had a good experience.

2 years ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Anonymous Prattville, AL

I like their promptness in calling me whenever there is alarm and the customer service.

2 years ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Deborah Ridgeway, VA

Any time I call customer service, they are always helpful. The security works very well.

2 years ago

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Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Mary San Antonio, TX

My son and I love the way it works. It is easy to access. I do need a new camera and I am waiting for an install.

2 years ago

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Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Dana Portland, OR

It's easy to use. Equipment never failed. Customer support is very responsive. I'm happy with it.

2 years ago

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Reply from Vivint

That's what we like to hear, Dana! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Kendra Jenks, OK

It's an easy systems to understand, but our screen surveillance is broken and so I haven't used it. I need help and they haven't gotten back to me.

2 years ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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E Casper, WY

I've got it on my telephone and this is convenient to use. They're pretty responsive when you have any issues.

2 years ago

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Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Elizabeth Brighton, CO

I like the peace of mind. I was supposed to get an update on my equipment and I haven't gotten it yet.

2 years ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. Please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Paul Lexington, KY

They're knowledgeable and they get things taken care of. How easy it is to use it and to work with.

2 years ago

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Reply from Vivint

This is awesome! Thank you for sharing, Paul. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Duane Fayetteville, NC

The equipment is good. Everytime we need to call them or whatever they answer or respond well.

2 years ago

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Reply from Vivint

That's what we like to hear, Duane! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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John Shorewood, IL

It's all upgraded and never breaks. They're very helpful on the phone. It's easy to use.

2 years ago

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Reply from Vivint

That's what we like to hear, John! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Paul Glen Burnie, MD

The security equipment is pretty good. Vivint customer service is very easy to get to.

2 years ago

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Reply from Vivint

That's what we like to hear, Paul! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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star star star star star

Melvin Tuskegee, AL

I feel safe at home with it. It is easy to monitor. When I call them I get results fast.

2 years ago

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Reply from Vivint

That's what we like to hear, Melvin! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Raymond Hadyn Dunn Fountain, CO

Like the featers. The app sometimes says that a function wasn't performed, when it actually was.

2 years ago

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Reply from Vivint

That's what we like to hear, Raymond! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 26th, 2021

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star star star star star

Ashley Stanhope Prairie Grove, AR

I like the quality of the camera and when it tells you someone has left a door open.

2 years ago

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Reply from Vivint

Ashley, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jeremy crowther Fairmont, WV

Sales rep left out a lot of details. Cameras have hit or miss performance. Overall usable but would not recommend to a friend.

2 years ago

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Reply from Vivint

Jeremy thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Allyson Noray-Johnson Matthews, NC

The site is not user friendly for changing account information. Key Fobs we were given never worked.

2 years ago

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Reply from Vivint

This is great feedback, Allyson! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Karen Flores Dothan, AL

The cameras are amazing! I’m extremely satisfied with everything. I have no complaints.

2 years ago

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Reply from Vivint

This is great feedback, Karen! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Howard Brittner Smithfield, VA

I really like all the features, the camera, the keyless entry lock, the remote capabilities.

2 years ago

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Reply from Vivint

This is great feedback, Howard! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Dawn Fields Shallowater, TX

Cameras go offline quite a bit out in the shed and slow to access activity on the cameras when not at home.

2 years ago

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Reply from Vivint

This is great feedback, Dawn! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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akela johnson Buffalo, NY

after receiving my system my back window screen battery was already dead & during the winter my door sensor popped off

2 years ago

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Reply from Vivint

This is great feedback, Akela! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Jay Pettapiece Simpsonville, SC

It lets us know whenever someone is at our front door whether we are here or not.

2 years ago

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Reply from Vivint

This is great feedback, Jay! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Darion Davis Temple Hills, MD

The camera in the dark only covers 5 ft. That is not enough to catch someone trying to break into your car or someone trying to sneak onto your property.

2 years ago

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Reply from Vivint

Darion, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Anthony Las Vegas, NV

It’s okay , but my camera is starting to make a nasty noise when it whistle like if water or something is sick in there

2 years ago

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Reply from Vivint

Anthony, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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JB Norfolk, VA

Not pleasant, sales rep was not straight forward and customer service when I can get them on the line don't fix the problems. Have to call multiple times. Took over 6 months to get the proper billing amount.

2 years ago

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Reply from Vivint

JB, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Kathy Hernandez Poquoson, VA

Sales ethics poor, non military friendly. Funny how my system is “monitored” but it’s been unplugged for months. No call. We could be dead and murdered before y’all follow up on why my system isn’t on.

2 years ago

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Reply from Vivint

Kathy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Eldon Hall Upper Marlboro, MD

My old contacts were not replaced during installation and this has been a problem

2 years ago

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Reply from Vivint

This is great feedback, Eldon! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021