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Vivint

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9.0

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Sonya Parke Salt Lake City, UT

I am really glad that I went with Vivant. I have had home security before but this is far superior.

4 years ago

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Reply from Vivint

Thank you for your feedback Sonya! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Rozann Reyerson

Excellent customer service with updated products to provide the best security; company treats employees well

4 years ago

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Reply from Vivint

Thank you for your feedback Rozann! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Ken

Very responsive to alarm trips. Odering parts from warehouse was not so responsive. Very slow to ship.

4 years ago

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Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Edward J Lawson

Its really refreshing to call customer service and they show true concern to help me fixed any problem Ive had

4 years ago

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Reply from Vivint

Thank you for your feedback Edward! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Steven Rix

No mail notifications on the home centre. I prefer my personal email, or home and/or cell for contact .

4 years ago

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Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Precy Evangelista

super like the features..it's just the budget when it goes up would become the issue.otherwise all is good...

4 years ago

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Reply from Vivint

Thank you for your feedback Precy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Simon

The mobile app and it's features make it easy to use. They're attentive and they seem very down to earth.

4 years ago

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Reply from Vivint

Thanks for the feedback, Simon! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Nov. 11th, 2019

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Genese

It's top notch equipment. The best part is the sensory panel and the door camera. Sometimes it's hard to get somebody on the phone.

4 years ago

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Reply from Vivint

Thank you for your feedback Genese! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Connie

I love the system. It's not that expensive and it seems to work good. It's easy to access from the phone.

4 years ago

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Reply from Vivint

Thank you for your feedback Connie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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anonymous

Convenient and easy to operate. They have the most up to date technology. I haven't experienced problems so far. They could lower their prices.

4 years ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

anonymous Rawlins, WY

If I need help they get back to me right away. I'm happy with the equipment. It seems to do the job and is easy to use.

4 years ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Melanie

When needed they've been very responsive. I haven't had any problems. It's easy to access their mobile platform.

4 years ago

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star star star star star

Dwight

Dependable, I know it's working. I love the way the doors talk to us when we open it and that kind of stuff.

4 years ago

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Reply from Vivint

Thank you for your feedback Dwight! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Rocio

It's good quality. I am always aware of what is going on and I get notices if anybody is coming to my house.

4 years ago

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Reply from Vivint

Thank you for your feedback Rocio! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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A

I like everything about it. I like the quick response. I like the technical support, it is clear what I need to do.

4 years ago

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Reply from Vivint

Thank you for your feedback A! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Clark

We've been using Vivint for about six years and I've had no problems with it. They always respond when I call.

4 years ago

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Reply from Vivint

Thank you for your feedback Clark! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Thomas

Any time I've had an issue, they've taken care of it and I never really have any issues. It works well.

4 years ago

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Reply from Vivint

Thank you for your feedback Thomas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Diane

Customer support is very easy to get a hold of. Everything has worked proper since I had it installed.

4 years ago

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Reply from Vivint

Thank you for your feedback Diane! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Lisa Hollywood, FL

They are very responsive. It is good quality, reliable, and easy to use. I am extremely pleased with my decision.

4 years ago

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Reply from Vivint

Thank you for your feedback Lisa! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Kenneth Plant City, FL

Every time I had an issue with anything, they've been right there to resolve it. It has worked perfectly fine.

4 years ago

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Larry

They've always been attentive to my needs. The equipment is kind of outdated. The response time is great if I have an alarm.

4 years ago

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Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear about your experiences with us. To check for opportunities for a system upgrade give us a call at 1-800-216-5232.

Mar. 8th, 2020

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Szabolcs

Sometime I have to wait long for customer service and sometimes the video recording is a little misty so that's why I couldn't give it a five.

4 years ago

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Reply from Vivint

Thank you for your feedback Szabolcs! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Sheila Reddeck-Johnson Philadelphia, PA

For the most part, they are very conscious about customer service & do their best to provide assistance in resolving any issues.

4 years ago

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Reply from Vivint

Thank you for your feedback Sheila! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Nick C

Generally very good, issues have been with the electronics, failures at bad times, experation dates with no sense of urgency.

4 years ago

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Reply from Vivint

Thank you for your feedback Nick! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Rosi Long (Michael)

The company is very responsive. We love our video doorbell. It has been very helpful when receiving packages.

4 years ago

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Reply from Vivint

Thank you for your feedback Rosi! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Alan Gillespie

Very good experience with vivint. Excellent customer service, prompt, pleasent, issues always resolved promptly.

4 years ago

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Reply from Vivint

Thank you for your feedback Alan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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star star star star star

Eldon Eldred

Been a customer since 2011. Immediate response to false alarms, smoke detection, and replacement of failed components.

4 years ago

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Reply from Vivint

Thank you for your feedback Eldon! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Jose

Reliable and they respond to alarms! Good service and equipment has worked good since we upgraded last December.

4 years ago

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Reply from Vivint

Thank you for your feedback Jose! We are so glad to hear about your experiences with us and with your system since your upgrade. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Rebecca McCoy

Service is good, nothing to improve on, Service fine, quality good no problems, nothing to improve on

4 years ago

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Reply from Vivint

Thank you for your feedback Rebecca! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Franck Spring Lake, NC

They responde pretty quick. They are really trustworthy. I recommend them all the time to my friends.

4 years ago

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Reply from Vivint

Thank you for your feedback Franck! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Edward Rayne, LA

Any time I call, they help me right away and it is good equipment. I have nothing bad to say about it.

4 years ago

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Reply from Vivint

Thank you for your feedback Edward! We are so glad to hear about your experiences with us when you have called in. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Luis New Smyrna Beach, FL

We've been very happy with it. There's no outages. Everytime we have a problem they fix it right away.

4 years ago

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star star star star star

Guerdine San Jacinto, CA

I can see what my children are doing while I'm at work. The equipment is easy to work with and monitor.

4 years ago

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Reply from Vivint

Thank you for your feedback Guerdine! We are so glad to hear about how you're enjoying accessing your system from anywhere. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Tyrone Walton Frankfurt am Main, HE

This review is not meant to harm Vivint but to enlighten them on some of their areas in GA. The salesperson was great. The installer was awesome. I have a problem with the customer service and support when the equipment has a fault. If many changes are made I may consider using their services again

5 months ago

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Reply from Vivint

Hi Tyrone. We appreciate your honesty and feedback about your experience with Vivint. Are you still experiencing issues? We would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Oct. 23rd, 2023

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Erin Dwyer Naples, FL

Twice they have come out to install. First time, installer showed charge over $1000 more than my quote and a dramatically higher monthly monitoring cost. So I sent him away, and after several calls got it straightened out. Scepter, new “account manager” says he can’t honor the monthly monitoring quote. Not sure why, but I agreed to new price, with corrected price. So they come back second time, with a new installer, and it’s deja vu. This time it’s $1200 more than my new, “corrected” quote.Same with monthly service—again tried to have me sign for amount higher than already increased, revised amount. New guy on phone argued with me about this price—even though I had it in writing. I decided not to use a “security” company you can’t trust.

9 months ago

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Reply from Vivint

Hi Erin. We appreciate your honesty about your experience with Vivint and would love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by accessing our chat feature at vivint.com.

Oct. 23rd, 2023

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Heather Yorfino Schertz, TX

I would give it less than a star, but I have to do at least a star to write a review. Buyer beware. I had Vivint for four years. The first system worked great when they upgraded , that system stunk. The control panel wouldn’t set. It would tell me I had windows open that weren’t open. My alarm system would go off all hours of the night two in the morning four in the morning three in the morning midnight and thank God nobody was coming in I could not set my alarm during the day went away, because my alarm would go off on a certain window, and when I would call them, they would argue with me, so not only was it frustrating for me it was also an inconvenience for police officers to have to come out and thank God nothing was happening at my house. This was an every day occurrence at night. It was a different window that would go off it got to where I couldn’t even set the alarm anymore.. when you call them you’re lucky if you get a representative that knows what they’re talking about you are your own tech you have to reset your sensors yourself and maybe that’ll do the trick they will not send anybody out to help you. They will not send anybody to come even look at it and when you would call they would argue with me. They were rude. They were nasty. They were disrespectful. I am very glad I do not have this anymore and switched to someone better. I can finally get a good nights sleep.

10 months ago

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Reply from Vivint

Hi Heather. We're sorry to hear your service has been less than satisfactory and appreciate your feedback. Please allow us to provide a solution by calling 1-800-216-5232.

May. 23rd, 2023

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Ask Me Wilmington, CA

Why choose Vivint? Well if I had to make this decision agai. I would choose not to do so. the service I had was subpar at best. I had them for about two years. when I moved they made me pay the remaining balance for equipment and service since I signed a contract. I had a number of issues with the doorcam. Many visits were made to my home. its been over 1.5years since I cancelled vivint service and til this day I am receiving annoying automated phone calls. despite my many attempts to phone and advise their customer representatives that I no longer have an account which they confirm they cannot stop these automated calls. they calls are borderline harassment calls as this point. I am now receiving them twice a day. it seems that they outsource their customer service reps overseas which makes it even worse to try and explain and ask that the calls cease. I would definitely advise everyone to NOT choose vivint.

10 months ago

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Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

May. 23rd, 2023

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Mike Withrow Philadelphia, PA

Terrible business practice.They quote you one price,Send a tech out to install,Then you get billed an extra $1000 a day later that you didn't authorize.Oh, and that $1000 directly out of your account is AFTER you finance $2000 that you were originally quoted.Not ONCE did someone say to me that I was getting charged an extra $1000 MORE then what I was originally quoted and financed before they would even come out to install. Now...amazingly...I can't get ahold of anyone to cancel or return the equipment. Holes were drilled in my house, The "installer" instructed me on the right "yes" answers to say when you do some kind of survey to confirm installation. But even then, not one person said there would be an EXTRA $1000 charge that would come out of my checking account.

10 months ago

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Reply from Vivint

Hi Mike. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

May. 23rd, 2023

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Donn Ebarb Colorado Springs, CO

Do not use this company! My salesman, Jackson, Elmer, of Colorado Springs made numerous promises that he had no intentions of keeping. I have documentation and texts with him stating I would not be charged for equipment or installation, but when I signed up to qualify for service, I did not know that I was Signing up for a credit card in which to charge the equipment. after numerous phone calls with the company and sending them the documentation, and texts in which he told me it was all a big mistake, they initially told me I would not be responsible for that balance, but they are now blowing me off telling me I owe the money because I signed up for the financing, but again I thought I was signing up for service. Every time I call I get transferred to “loyalty department quote, which is located in the Philippines, and they have no intentions of trying to help you.

11 months ago

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Reply from Vivint

Hi Donn. We're sorry to hear that we've fallen short of your expectations and thank you for sharing your experience. So that we can help you, please contact our Support team at 1-800-216-5232.

Apr. 27th, 2023

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star star star star star

Shirley Swindle Lewisville, TX

I really like this company. They have one of the best customer service departmarts that I have ever dealt with. They are also very knowledge about their computer systems.

6 months ago

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star star star star star

Doxie Lady Warrenville, SC

Great company. They are very responsive and work hard to keep everything running smoothly. Customer service is responsive and the price is reasonable.

7 months ago

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Pete Thompson

Vivint's equipment and service were excellent. Make sure you read the details of your contract. I recently sold my residence and had to cancel the service. I knew I was on the hook for paying off my loan for the equipment. What I failed to realize was that there was a penalty for canceling my contract early. The service people were professional but hard to understand (assuming customer service is provided out of another country). After canceling on line I still was required to send an email confirming my cancellation.

2 years ago

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Reply from Vivint

Pete, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Mar. 15th, 2022

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Frank & Myra Jacksonville, FL

Our alarm went off twice and they did not call, text or email us. The entire reason for the security system is the monitoring. They should contact us everytime the alarm goes off. We did not finance our equipment. Maybe that's why service is lacking for us. If the monitoring is not improved we may have decisions to make on Vivint monitoring service or lack of.

2 years ago

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Reply from Vivint

Frank thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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LeAnn Baytown, TX

I currently have a Vivint security system. I love that I am able to monitor all my cameras from my phone. After our initial system was set up, we did call customer service and requested more cameras to be installed. The technicians did a great job too.

2 years ago

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Reply from Vivint

That's what we like to hear, LeAnn! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Ronnie Moore Maple Heights, OH

My Installer was absolutely FANTASTIC!!!! I actually love the system and wrote down 12-Additional References to have their home Secured by Vivint. HOWEVER, the down-side of their Financing Program is indeed harmful!!! My Credit Score was in the mid 700 Range, and my Credit Utilization was under 3%!! That's Low!!! So I had No Problem permitting Vivint to perform a 'Soft Credit Check' to a "Hard Credit Check" upon Arrival for INSTALLATION. Yet, just that quick their Financing Bank CAUSED MY CREDIT SCORE TO DROP 60PTS!!!!!! That's not good!!!!! Had I known that, I wouldn't have Financed any of the Equipment or Service. I thought this was a smart route b/c I actually don't have any debt and this would place me in 'Currency Circulation.' So definitely think HARD & TWICE BEFORE utilizing their Credit Program!! Just think, if your Credit Score is NOT in the 700's or 800's, you 'could-be' facing a major hit!!! This alone forced my overall rating of Vivint to diminish!!

2 years ago

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Reply from Vivint

Ronnie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 15th, 2021

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steven thompson Elk Grove, CA

I like that fact that it's digital, And very friendly to use the App on your cell phone. Makes it very convenient. What I think would make it even a better product than it's competitors, if Vivint offered bedroom window sensors. That would be a major plus.

2 years ago Edited September 14, 2021

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Reply from Vivint

This is great feedback, Steven! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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TinyTee Columbia, SC

The price of service after having paid for the materials is reasonable. What I dislike the most is that the system does not operate the garage panel. Therefore one can not open the garage for a package delivery when they are away from home which my previous service company was able to do and this action is extremely convenient, exspecially when one is out of town for a day or more. I understand the camera will watch the package delivered to the porch, but not nearly as convenient and secure as having the package placed inside the garage.

2 years ago

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Reply from Vivint

Tiny, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Mary Miranda CA

I think the service is terrible. We have been having issues with the main panel going down and when we get notifications on our phone, we try to view it and it just shows the loading signal. What is the purpose of having a security camera if you can’t see the alert? If we were getting robbed, there would be no way for us to take preventative measure. We pay a lot of money for service we are not satisfied with. The company is dishonest as well. I understand a sales rep job is to sell the product but to lie is not a great technique because guess what?! We’ve told all our family, friends and neighbors NOT to get Vivint. We asked about military discounts and the rep said that in November in honor of Veterans Day the discount will kick in and we’ll have that military discount. That was a lie! Now we are stuck with a dishonest unreliable company. We are reaching a point where we feel we should report it to the BBB. Also, we are tempted to cancel our credit card and take a hit on our credit and opt for a company that has better service. I won’t recommend Vivint to anyone.

2 years ago Edited September 14, 2021

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Reply from Vivint

Mary, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Subomi Johnson Lanham, MD

Average. At the initial stage, my system was not working well. They had to come and change/replace the camera. My door camera was not Angeled correctly as it only see 60-75% of my drive way. Offer and price when compared to competitors, it was overly expensive. But I decided to go with it because it’s a new product. Overall, after a year. I will give it an okay rating

2 years ago Edited September 14, 2021

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Reply from Vivint

Subomi, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Tracy Tabor Newcastle, OK

We love our upgraded system but we never received our referral $ for the 4 referrals We had last year when we did our upgrade. I’d you could help us with that we’d greatly appreciate it.

2 years ago

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Reply from Vivint

This is great feedback, Tracy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021