Name: Vivint
Rating: 3.4

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Senthil Lehi, UT

Great customer service! And quick install time.

6 years ago

Reply from Vivint

Thank you for your feedback Senthil! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Dexter Tanner Milledgeville, GA

Very poor reps . waited two days for a service call .Still haven’t had someone show up yet ! Call center is not helpful either!

6 years ago

Reply from Vivint

Thank you for your feedback Dexter. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Terria Caldwell Montgomery, AL

The services were average and required equipment up date every one and a half to two years.

10 months ago

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Shauna Rollins Spokane, WA

Keeps home safe and sound good everyone.

11 months ago

Reply from Vivint

Hi Shauna. Thank you for your feedback. We're glad to hear your Vivint system is providing you with peace of mind. Feel free to contact our Customer Loyalty team at 1-800-216-5232.

May. 23rd, 2023

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James Walker Lithonia, GA

Vivint have me lock in an expensive contract , with bare minimum service I can get somewhere else and change when I want . I wish I looked before I got with vivint.

1 year ago

Reply from Vivint

Hi James. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Apr. 4th, 2023

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larry Fort Myers, FL

Great company with a great product. Good customer service at a good price

1 year ago

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Ur New York, NY

Great website that makes keeping everything paid and up to date very easy

1 year ago Edited October 31, 2022

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shawne bradley Sacramento, CA

This company was not as helpful and was difficult to contact customer service. Not an easy installation.

1 year ago

Reply from Vivint

Shawne, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 12th, 2022

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Heather Webb Huntington, WV

Use of income camera was very easy and setup only took minutes to complete

2 years ago

Reply from Vivint

That's what we like to hear, Heather! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Mar. 1st, 2022

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Juanita Morrison Columbus, OH

Recommended by a coworker, but chose to use another service due to pricing differences. The salesman was a little too pushy for my comfort.

2 years ago

Reply from Vivint

Juanita, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 30th, 2021

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Julia UP Southbury, CT

Quick installation, 2 cameras installed inside and outside for less then 2 hours. Satisfied

2 years ago

Reply from Vivint

That's what we like to hear, Julia! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 29th, 2021

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AJ Wakefield Tucson, AZ

Vivnt has great customer service! We have never had any issues with our system at home.

4 years ago

Reply from Vivint

Thank you, AJ, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 19th, 2020

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Justin McMurtrey South Jordan, UT

Vivint is not a good company. They lock you into long term contracts for very standard security systems. I would go with a Ring or something more cost effective.

4 years ago

Reply from Vivint

Thank you for your feedback about your former employment with us. Your employment experience is no way an accurate reflection of our service to our customers.

Jan. 29th, 2020

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Katie Valdosta, GA

While we liked the security Vivint provided, we did not appreciate the door to door solicitation in our neighborhood.

4 years ago

Reply from Vivint

Thank you for your feedback Katie. We would love to look into your concerns further. Please contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Susanna Collins Long Beach, MS

I really do like my security system! It helps to know that I can use my phone to check on things!

4 years ago

Reply from Vivint

Thank you for your feedback Susanna! We are so glad to hear that you're enjoying your system! When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Sara Smith Riverton, UT

Loved the product but the salesman was way out of line and demanding and not customer friendly at all. Outside of that the product was great.

4 years ago

Reply from Vivint

Thank you for your feedback Sara. We appreciate your honesty about your experience with the your equipment and sales representative. We would love to look into your concerns regarding that representative further. Please contact our chat support team at your convenience using this link:

Dec. 12th, 2019

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Evelyn Sigman Ocala, FL

Not happy with Vivint call 5 time and l will not till people not to get it.

8 months ago

Reply from Vivint

Hi Evelyn. We apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to get in touch with us by accessing our chat feature on vivint.com or calling 1-800-216-5232.

Oct. 23rd, 2023

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Verified Customer

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Kimberlee Tracy, CA

The air conditioner thermostat doesn’t work

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Rick Hittner Fort Smith, AR

Poor. Poor customer service and technician support

2 years ago

Reply from Vivint

Rick, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Abner Fort Worth, TX

Sales Rep was deceiving. Told me I will get a $300 voucher

2 years ago

Reply from Vivint

Abner, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Richard Hittner Fort Smith, AR

Extremely poor customer service and phone help

2 years ago

Reply from Vivint

Richard, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Charlyn Evans Wendover, UT

They do not call after an alarm has been sounded

2 years ago

Reply from Vivint

Thank you for your feedback Charlyn. We appreciate your honesty about your experience with  your alarm and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Russell Pearland, TX

Could not get a call back from loyalty program

3 years ago

Reply from Vivint

Thank you for your feedback, Russell. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Verified Customer

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Paul

They haven’t fix the problem yet with my yard camera

3 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Raphael San Antonio, TX

Kept charging me after I canceled service.

3 years ago

Reply from Vivint

Thank you for your feedback, Raphael. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Alysha Brannon Dover, DE

Poor. There is always an excuse when call about an issues

3 years ago

Reply from Vivint

Thank you for your feedback, Alysha . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Breanna Clayton Southfield, MI

Lying sales representative and broken doorbell

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Breanna . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Rene Richthofen West Palm Beach, FL

Equipment service is completely unreliable

3 years ago

Reply from Vivint

Thank you for your feedback, Rene . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Shamar Briscoe Baltimore, MD

Not knowledgeable about product in troubleshooting

3 years ago

Reply from Vivint

Thank you for your feedback, Shamar . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Charles Gainer Griffin, GA

Don‚Äôt like the way they treat you. Service is poor.

3 years ago

Reply from Vivint

Thank you for your feedback , Charles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Pam McGhee Midway, GA

I have been unable to receive my products that I paid for.

3 years ago

Reply from Vivint

Thank you for your feedback, Pam . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Casandra Lott-Woods Raywood, TX

The stuff goes offline, nothing fixes its problems

3 years ago

Reply from Vivint

Thank you for your feedback, Casandra . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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DS Strongsville, OH

Sales guy lie about the price and opening up a line credit

3 years ago

Reply from Vivint

Thank you for your feedback  DS. We appreciate your honesty about your experience with  the sales rep and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Nicole Anniston, AL

Equipment is faulty and too expensive. Bad service.

3 years ago

Reply from Vivint

Thank you for your feedback Nicole. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Craig Eubanks Indianapolis, IN

Not what we expected. Plus rushed to sign up.

3 years ago

Reply from Vivint

Thank you for your feedback, Craig . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Clint Schmidt Aurora, CO

System does not work. Camera and arming away.

3 years ago

Reply from Vivint

Thank you for your feedback , Clint! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jamal Abdelhadi Moreno Valley, CA

Still waiting for tech to come and finish the work

3 years ago

Reply from Vivint

Thank you for your feedback, Jamal! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Tracy Torres Thousand Palms, CA

Poor quality equipment and poor customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Juan M Denver, CO

Low quality products for high prices. PUSHY sales guys

3 years ago

Reply from Vivint

Thank you for your feedback, Juan. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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James Smith Beaumont, TX

Lie from the start and not customer friendly.

3 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Jeremy Adamowicz Brownsburg, IN

Terrible software. Always going off line

3 years ago

Reply from Vivint

Thank you for your feedback, Jeremy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jacob Reutter Grand Rapids, MI

my bill is always wrong and no one can help

3 years ago

Reply from Vivint

Thank you for your feedback, Jacob. We appreciate your honesty about your experience with your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Tyrone Charlotte, NC

Horrible sales rep as well as customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Tyrone. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Donald Leyman Aliquippa, PA

Tired of being harassed by calls. Come pick up your stuff

3 years ago

Reply from Vivint

Thank you for your feedback, Donald. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Aleksey Rozhnev Loomis, CA

Terrible. Very 1 Quality & Installation

3 years ago

Reply from Vivint

Thank you for your feedback, Aleksey! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Anonymous

Their salespersons aarae not truthful or 2

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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William Apple Valley, CA

Expensive version with a unnecessary contract.

3 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Marie Girard Hutto, TX

Long wait on phone, bad quality equipment

3 years ago

Reply from Vivint

Thank you for your feedback , Marie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Chandra Columbia, SC

Awful never answer calls, equip never worked from day one.

3 years ago

Reply from Vivint

Thank you for your feedback, Chandra. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Raymond Halliburton Southfield, MI

My front door camera does not work properly.

3 years ago

Reply from Vivint

Thank you for your feedback , Raymond. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021