Name: Vivint
Rating: 3.4

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Verified Customer

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Michael Peabody

The worst customer service ever. Zero support on tech or product.

3 years ago

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Martina Torres

My front Door bell is not recording anymore

3 years ago

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CM

Lies, overpriced, shoddy work. This company is one big scam. Dont trust them

3 years ago

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David Duro

Super sketchy salesman adding random charges to boost his commission.

3 years ago

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Mario Moreno

Excellent product. Poor customer service and installation.

3 years ago

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Linda Alexander

Horrible. Deceitful sales practices and poor customer service

3 years ago

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Karl

I don’t like the company. They have horrible customer service.

3 years ago

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Bradford

Camera problems from the beginning until now

3 years ago

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Mario Gonzalez

Bad , for the money that I'm paying I expected a better quality product.

3 years ago

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Dennis Nelson Syracuse, UT

Not a good experience. Faulty equipment and bad customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Dennis. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Nathaniel Roanoke, VA

Their poor service sucks. I wish I never would have gotten it.

3 years ago

Reply from Vivint

Thank you for your feedback, Nathaniel. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Cathy Meier

not very good, I have not been able to access my account online

3 years ago

Reply from Vivint

Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Carmen Pagnotta Port Jefferson Station, NY

50-50 sometimes really good other times frustrating

3 years ago

Reply from Vivint

Thank you, Carmen, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Anonymous

The equipment is basic for home security. Customer service needs to improve.

4 years ago

Reply from Vivint

Thank you for your feedback. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Harrion

Not very pleasant, it's not what I expected and far worse than my last provider

4 years ago

Reply from Vivint

Thank you, Harrion, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Richard Talley

Very unhappy with Vivint. Feel total runaround whenever I have contacted them.

4 years ago

Reply from Vivint

Thank you for your feedback, Richard. We'd like to see how we can assist you. Please call us at 18002165232.

Mar. 16th, 2020

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Becky Missouri City, TX

We are unhappy with service and equipment. Equipment is consistenly offline.

4 years ago

Reply from Vivint

Thank you, Becky, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your system concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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D Petrie

Poor customer service, Sales team not trustworthy

4 years ago

Reply from Vivint

Thank you for your feedback D. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Rene Cruz Sacramento, CA

It started off good but then progressed to bad experience when we cancelled

4 years ago

Reply from Vivint

Thank you for your feedback Rene. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Mamita

Horrible Service. I would not recommend this security company to anyone.

4 years ago

Reply from Vivint

Thank you, Mamita, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Mendez

Horrible! Never works! Way too many calls to get it fixed; not worth our time!

4 years ago

Reply from Vivint

Thank you for your feedback Mendez. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Lorena Casanova

Not so great, I constantly find myself calling to fix one issue or the other

4 years ago

Reply from Vivint

Thank you for your feedback Lorena. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Kevin Wolverton

Not good. Door locks no longer work. Door sensors always need batteries

4 years ago

Reply from Vivint

Thank you for your feedback Kevin. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door locks and sensors further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Anita

Great until installed, then the service is like pulling teeth

4 years ago

Reply from Vivint

Thank you for your feedback Anita. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Ron Bates

To high for the service and always have rebooting the system

4 years ago

Reply from Vivint

Thank you for your feedback Ron. We would love to look into your concerns with your system. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Thomas

Not as well that I had planed. Had to many problems

4 years ago

Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Lisa Pebble Blythewood, SC

They service a property I have. They are responsive.

5 months ago

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Joseph Ward Jacksonville, FL

Did not like the sales rep or the customer service. The equipment fees are expensive also.

6 months ago

Reply from Vivint

Hi Joseph. We're sorry to hear that Vivint has fallen short of your expectations, and we want to hear about it. Please contact our Support Team at 1-800-216-5232 or access our chat feature at Vivint.com so we can provide a solution.

Oct. 23rd, 2023

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Jody Wintle Roy, UT

Works good but the front door camera isn't the best quality image by far

6 months ago

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luckpd West Lafayette, IN

I called for a quote, the person I talked to was rude and unprofessional and impatient. Worst customer service I have ever talked to.

2 years ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 5th, 2021

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Sean Rivers Nashville, TN

I enjoy the product but our door locks are constantly saying they arent locking when they are .

2 years ago

Reply from Vivint

Sean, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Aimee Hancock Lubbock, TX

Customer service is horrible with this company. They often refuse to send out a technician. I will be canceling all of my services.

2 years ago

Reply from Vivint

Aimee, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Kevin Borjas Tuscaloosa, AL

I think Vivint is great for anyone who isn't capable of setting up their own system.

2 years ago

Reply from Vivint

Kevin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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shalonda Marie Detroit, MI

Good service, but a little over priced if u ask ne

2 years ago

Reply from Vivint

This is great feedback, Shalonda! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Valarie Moore Peoria, IL

My system is working great thanks I love it

2 years ago

Reply from Vivint

This is great feedback, Valarie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Temira Louisville, KY

I signed up over 2 years ago and both times vivint rescheduled saying no tech was available in my area. So I have yet to get service.

3 years ago

Reply from Vivint

Thank you for your feedback Temira. We would love to look into this situation further. Please give us a call at 800-216-5232.

May. 15th, 2020

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Carlos

They really have gone out of their way to help us.

4 years ago

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J.M.

The door bell cam an thermostat control is what sold me. Like the product

4 years ago

Reply from Vivint

Thank you for your feedback JM! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Heath Wesley

They have very fast and reliable response time!

4 years ago

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Roger McClain

Their install team worked very accurately and quickly.

4 years ago

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Rafael

Great alarm system and great customer care.

4 years ago

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Roy McAlister

I like it. Have always been able to help me.

4 years ago

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wally

Vivint has done everything i expected from an alarm company

4 years ago

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Patricia Ferguson

I think Vivint is an excellent company overall.

4 years ago

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Edward Villemaire

The customer service reps will tell you whatever it takes to get off the phone. The information is inconsistent most times when you call.

4 years ago

Reply from Vivint

Thank you for your feedback Edward. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Diane peace Verona, KY

Fast response time——excellent costumer service

4 years ago

Reply from Vivint

Thank you for your feedback Diane! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Jeffrey Landolfi

Great product, but they need to follow through on what they claim they are going to do.

5 years ago

Reply from Vivint

Thank you for your feedback Jeffery. We would love to look into any concerns that you are experiencing. Please contact our chat support team at your convenience using this link:

Nov. 28th, 2019

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Guy McCormick Cape Coral, FL

High pressure sales tactics, deceptive high prices, poor service. This is the worst company that I have ever had experienced. Do not use them.

5 years ago

Reply from Vivint

Thank you for your feedback Guy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jean G Elie Venice, FL

I spent a lot of money for something that doesn't work, I trusted Best Buy to vet there vendors better, I won't make that mistake again .

5 years ago

Reply from Vivint

Thank you for your feedback Jean. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Darryn Robinson Lanham, MD

System is offline more than online. Sort of defeats the purpose for having this system I hate it, but I like the concept.

6 years ago

Reply from Vivint

Thank you for your feedback Darryn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020