Name: Vivint
Rating: 3.4

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Jeff El Paso, TX

False alarms, door lock failures, charge extra monthly for adding cameras,

3 years ago

Reply from Vivint

Thank you for your feedback  Jeff. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Bal Sran Bakersfield, CA

Equipment are not working right so i do not like the service at all

3 years ago

Reply from Vivint

Thank you for your feedback  Bal. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Gary Schertz, TX

Door bell camera doesn't work at night correctly.

3 years ago

Reply from Vivint

Thank you for your feedback Gary. We appreciate your honesty about your experience with  your doobell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Larry Moore, SC

They are a scam. They don't clearly state how long the "trial" period is

3 years ago

Reply from Vivint

Thank you for your feedback  Larry. We appreciate your honesty about your experience with the trail period and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Doris Brooks Birmingham, AL

Awful common faulty equipment cameras does not work and record etc.

3 years ago

Reply from Vivint

Thank you for your feedback Doris. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Shelbye Turnage Memphis, TN

Ease of repair with minor glitches of the equipment is not expedient

3 years ago

Reply from Vivint

Thank you for your feedback, Shelbye. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Michael Kithinji Conway, AR

Very poor customer service. Vivint salespeople are dishonest and out to

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Jacqueline Gibson Atlanta, GA

Very Bad It is not working and customer service is very poor.

3 years ago

Reply from Vivint

Thank you for your feedback , Jacqueline! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Katherine Houston, TX

Bad. It is very late on alerting us back camera been out for months

3 years ago

Reply from Vivint

Thank you for your feedback, Katherine! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Shane Hudgins Westminster, CO

over promised, under delivered... way over charged.

3 years ago

Reply from Vivint

Thank you for your feedback , Shane. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Kelly Dale Mount Pleasant, TX

Getting someone on the phone is a nightmare

3 years ago

Reply from Vivint

Thank you for your feedback, Kelly. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Chris Allen Pennsauken, NJ

I don‚Äôt like how my back yard camera is always offline.

3 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Jose Gonzalez Powder Springs, GA

Too expensive There way better deals out can't wait till I can cancel services

3 years ago

Reply from Vivint

Thank you for your feedback , Jose. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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james hart Amarillo, TX

3 hours on the phone and still not working right.

3 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Josefina Landazuri

The equipment is very poor quality and very expensive

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Josefina. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Cheryl Clineburg Marco Island, FL

Doorbells are not ringing, technician did not show me how to work alarm pad

3 years ago

Reply from Vivint

Thank you for your feedback, Cheryl. We appreciate your honesty about your experience with the doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Richard Thorsted Ogden, UT

Absolutely terrible customer service and device support.

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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tony davis Lansdowne, PA

the panel is always disconnecting not reliable

3 years ago

Reply from Vivint

Thank you for your feedback, Tony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Clifton Olive Branch, MS

Camera is a mess don‚Äôt get this system over price equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Clifton. We appreciate your honesty about your experience with your pricing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Ramon Rodriguez Pharr, TX

Sucks never worked stuck on contract so can‚Äôt do anything about it

3 years ago

Reply from Vivint

Thank you for your feedback, Ramon. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Teya Clarke Clearfield, UT

Hate it. Your reps lie, customer service sucks, camera quality is garbage

3 years ago

Reply from Vivint

Thank you for your feedback, Teya. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Tech Savy Concord, NC

It‚Äôs a scam . The representative did not share the right cost

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Rachelle Sugar Land, TX

Horrible experience. My mom cameras never work. Customer service horrible.

3 years ago

Reply from Vivint

Thank you for your feedback, Rachelle. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Matt Hardy Concord, NC

Lies never got my free month of service after i was promised one for a referral

3 years ago

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Mary Tate Baltimore, MD

Our front door camera keeps going offline

3 years ago

Reply from Vivint

Thank you for your feedback , Mary. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Tammy Farrell Sterling, AK

Needed service and parts and im still waiting ......

3 years ago

Reply from Vivint

Thank you for your feedback, Tammy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Aron Spivey Deer Park, TX

Lack of customer service, will not fix mistakes they made, do not use

3 years ago

Reply from Vivint

Thank you for your feedback, Aron. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Luis Martinez Amarillo, TX

Door bell camera doesn't work properly. Can't contact anybody to replace it.

3 years ago

Reply from Vivint

Thank you for your feedback, Luis. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Victoria Amityville, NY

Constant issues with cameras not recording play back is not available

3 years ago

Reply from Vivint

Thank you for your feedback, Victoria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Travis Burdette Hagerstown, MD

The alarm works when it wants. So many issues!!!

3 years ago

Reply from Vivint

Thank you for your feedback , Travis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Scott Miles

1 product resolution. Friendly, but 1 customer care

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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susana navarro Knoxville, TN

Very bad experience. Nothing works. Has 3 potential, but bad reliability

3 years ago

Reply from Vivint

Thank you for your feedback, Susana. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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cale 3 Gretna, NE

The front door bell camera has lines thru it

3 years ago

Reply from Vivint

Thank you for your feedback , Cale. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Erica Cantu McAllen, TX

Can‚Äôt arm or disarm my alarm system. I have already reinstalled app

3 years ago

Reply from Vivint

Thank you for your feedback, Erica. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Dorsey Robinson Louisville, KY

Cameras are not where we wanted them. Reps ignored us when we pointed this out

3 years ago

Reply from Vivint

Thank you for your feedback , Dorsey. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Linda Hanks Billings, MT

My Bill is much higher than $75. AS promised

3 years ago

Reply from Vivint

Thank you for your feedback, Linda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Antwan Lathan Portsmouth, VA

The equipment is good. Service was very bad

3 years ago

Reply from Vivint

Thank you for your feedback, Antwan. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Anonymous Lithia Springs, GA

Most of time not good at all!!!!Freeze the system a lot😂😂

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Decker Mansfield, TX

Fraudulent & deceptive representation of service(s) & equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Decker. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Biniam Lemma Manor, TX

the actual product is not as sals rep presented

3 years ago

Reply from Vivint

Thank you for your feedback , Biniam. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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A Brandywine, MD

Poor equipment, poor service and poor customer service.

3 years ago

Reply from Vivint

Thank you for your feedback , A. We appreciate your honesty about your experience with equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Michael Muslovski Temple, TX

I feel like the dor-to-door salesperson didn't listen to my needs.

3 years ago

Reply from Vivint

Thank you for your feedback , Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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mark Avondale, AZ

Very poor and lack of communication . not reliable .feel taken advantage of

3 years ago

Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Leslie Munoz Rocklin, CA

cancelled service still being billed for service that I dont have

3 years ago

Reply from Vivint

Thank you for your feedback, Leslie. We appreciate your honesty about your experience with  your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Leslie Trenton, NJ

The door bell installed can not be heard.

3 years ago

Reply from Vivint

Thank you for your feedback , Leslie. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Tim Sigur West Monroe, LA

Failed to follow up on incomplete installation

3 years ago

Reply from Vivint

Thank you for your feedback , Tim. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Daniel Rodriguez San Antonio, TX

sucks...they still havent resolved my issues in over 3 months

3 years ago

Reply from Vivint

Thank you for your feedback  Daniel. We appreciate your honesty about your experience with your equipment  and would love to  investigate  this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

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Natalie Debelak Kansas City, MO

Long phone wait times, charges past services rendered, not good complete scam

3 years ago

Reply from Vivint

Thank you for your feedback, Natalie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Luke Dugas Sulphur, LA

We tried to use it and almost got locked out...

3 years ago

Reply from Vivint

Thank you for your feedback, Luke. We appreciate your honesty about your experience with you doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Alejandra Soriano Fort Worth, TX

Don't really need it. My wifi works fine but the smart hub always goes off line

3 years ago

Reply from Vivint

Thank you for your feedback , Alejandra. We appreciate your honesty about your experience with your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021