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Vivint

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8,256 User Reviews

9.4

Overall Score

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Cathy Meier

not very good, I have not been able to access my account online

1 year ago

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Reply from Vivint

Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Carmen Pagnotta Port Jefferson Station, NY

50-50 sometimes really good other times frustrating

1 year ago

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Reply from Vivint

Thank you, Carmen, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

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Anonymous

The equipment is basic for home security. Customer service needs to improve.

1 year ago

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Reply from Vivint

Thank you for your feedback. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Harrion

Not very pleasant, it's not what I expected and far worse than my last provider

1 year ago

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Reply from Vivint

Thank you, Harrion, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Richard Talley

Very unhappy with Vivint. Feel total runaround whenever I have contacted them.

1 year ago

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Reply from Vivint

Thank you for your feedback, Richard. We'd like to see how we can assist you. Please call us at 18002165232.

Mar. 16th, 2020

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Becky Missouri City, TX

We are unhappy with service and equipment. Equipment is consistenly offline.

2 years ago

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Reply from Vivint

Thank you, Becky, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your system concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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D Petrie

Poor customer service, Sales team not trustworthy

2 years ago

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Reply from Vivint

Thank you for your feedback D. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Rene Cruz Sacramento, CA

It started off good but then progressed to bad experience when we cancelled

2 years ago

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Reply from Vivint

Thank you for your feedback Rene. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Mamita

Horrible Service. I would not recommend this security company to anyone.

2 years ago

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Reply from Vivint

Thank you, Mamita, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Mendez

Horrible! Never works! Way too many calls to get it fixed; not worth our time!

2 years ago

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Reply from Vivint

Thank you for your feedback Mendez. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Lorena Casanova

Not so great, I constantly find myself calling to fix one issue or the other

2 years ago

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Reply from Vivint

Thank you for your feedback Lorena. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Kevin Wolverton

Not good. Door locks no longer work. Door sensors always need batteries

2 years ago

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Reply from Vivint

Thank you for your feedback Kevin. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door locks and sensors further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Anita

Great until installed, then the service is like pulling teeth

2 years ago

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Reply from Vivint

Thank you for your feedback Anita. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Ron Bates

To high for the service and always have rebooting the system

2 years ago

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Reply from Vivint

Thank you for your feedback Ron. We would love to look into your concerns with your system. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Thomas

Not as well that I had planed. Had to many problems

2 years ago

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Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Temira Louisville, KY

I signed up over 2 years ago and both times vivint rescheduled saying no tech was available in my area. So I have yet to get service.

1 year ago

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Reply from Vivint

Thank you for your feedback Temira. We would love to look into this situation further. Please give us a call at 800-216-5232.

May. 15th, 2020

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Carlos

They really have gone out of their way to help us.

1 year ago

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J.M.

The door bell cam an thermostat control is what sold me. Like the product

1 year ago

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Reply from Vivint

Thank you for your feedback JM! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Heath Wesley

They have very fast and reliable response time!

1 year ago

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Roger McClain

Their install team worked very accurately and quickly.

1 year ago

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Rafael

Great alarm system and great customer care.

1 year ago

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Roy McAlister

I like it. Have always been able to help me.

1 year ago

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wally

Vivint has done everything i expected from an alarm company

1 year ago

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Patricia Ferguson

I think Vivint is an excellent company overall.

1 year ago

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Edward Villemaire

The customer service reps will tell you whatever it takes to get off the phone. The information is inconsistent most times when you call.

2 years ago

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Reply from Vivint

Thank you for your feedback Edward. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Diane peace Verona, KY

Fast response time——excellent costumer service

2 years ago

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Reply from Vivint

Thank you for your feedback Diane! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Jeffrey Landolfi

Great product, but they need to follow through on what they claim they are going to do.

3 years ago

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Reply from Vivint

Thank you for your feedback Jeffery. We would love to look into any concerns that you are experiencing. Please contact our chat support team at your convenience using this link:

Nov. 28th, 2019

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Guy McCormick Cape Coral, FL

High pressure sales tactics, deceptive high prices, poor service. This is the worst company that I have ever had experienced. Do not use them.

3 years ago

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Reply from Vivint

Thank you for your feedback Guy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jean G Elie Venice, FL

I spent a lot of money for something that doesn't work, I trusted Best Buy to vet there vendors better, I won't make that mistake again .

3 years ago

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Reply from Vivint

Thank you for your feedback Jean. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Darryn Robinson Lanham, MD

System is offline more than online. Sort of defeats the purpose for having this system I hate it, but I like the concept.

4 years ago

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Reply from Vivint

Thank you for your feedback Darryn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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Senthil Lehi, UT

Great customer service! And quick install time.

4 years ago

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Reply from Vivint

Thank you for your feedback Senthil! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Dexter Tanner Milledgeville, GA

Very poor reps . waited two days for a service call .Still haven’t had someone show up yet ! Call center is not helpful either!

4 years ago

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Reply from Vivint

Thank you for your feedback Dexter. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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AJ Wakefield Tucson, AZ

Vivnt has great customer service! We have never had any issues with our system at home.

1 year ago

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Reply from Vivint

Thank you, AJ, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 19th, 2020

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Justin McMurtrey South Jordan, UT

Vivint is not a good company. They lock you into long term contracts for very standard security systems. I would go with a Ring or something more cost effective.

1 year ago

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Reply from Vivint

Thank you for your feedback about your former employment with us. Your employment experience is no way an accurate reflection of our service to our customers.

Jan. 29th, 2020

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Katie Valdosta, GA

While we liked the security Vivint provided, we did not appreciate the door to door solicitation in our neighborhood.

2 years ago

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Reply from Vivint

Thank you for your feedback Katie. We would love to look into your concerns further. Please contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Susanna Collins Long Beach, MS

I really do like my security system! It helps to know that I can use my phone to check on things!

2 years ago

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Reply from Vivint

Thank you for your feedback Susanna! We are so glad to hear that you're enjoying your system! When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Sara Smith Riverton, UT

Loved the product but the salesman was way out of line and demanding and not customer friendly at all. Outside of that the product was great.

2 years ago

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Reply from Vivint

Thank you for your feedback Sara. We appreciate your honesty about your experience with the your equipment and sales representative. We would love to look into your concerns regarding that representative further. Please contact our chat support team at your convenience using this link:

Dec. 12th, 2019

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jorge montes Visalia, CA

Horrible, they are lying deceiving people, worse company ever

8 months ago

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Reply from Vivint

Jorge, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Victor Fuentes Mission, TX

Horrible customer service and equipment doesn't work

1 year ago

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Reply from Vivint

Thank you for your feedback  Victor. We appreciate your honesty about your experience with  your equipment  and would love to  investigate  this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

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Oscar F Guerrero Pooler, GA

Cameras don't work good sometimes doesn't detect

1 year ago

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Reply from Vivint

Thank you for your feedback, Oscar. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Jason Wilt Des Moines, IA

I need my refund the equipment has been returned

1 year ago

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Reply from Vivint

Thank you for your feedback , Jason. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Russell fredrick Snellville, GA

Poor service equipment has not work since I signed up

1 year ago

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Reply from Vivint

Thank you for your feedback, Russell. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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doris shuler Grove City, OH

worst service and quality of products i have ever had

1 year ago

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Reply from Vivint

Thank you for your feedback , Doris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Pat Sportsman Glendive, MT

Not So Good at all. Bad service all around.

1 year ago

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Reply from Vivint

Thank you for your feedback, Pat. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Lesheena Merrell Lansing, IL

The customer service and the camera service is not good

1 year ago

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Reply from Vivint

Thank you for your feedback, Lesheena. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Kerrie

They have no responded to an email I sent a few months ago

1 year ago

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Reply from Vivint

Thank you for your feedback Kerrie. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Deb Davis Winchester, KY

I was miss informed from the beginning about having a loan

1 year ago

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Reply from Vivint

Thank you for your feedback Deb. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Shannon Schauer Mandan, ND

wall screen doesn't work & monthly payments are crazy

1 year ago

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Reply from Vivint

Thank you for your feedback Shannon. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brittany Davis Kansas City, MO

Hasn't been any I hate the company customer service sucks

1 year ago

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Reply from Vivint

Thank you for your feedback Brittany. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Alanie Aisola

Have had problems with your equipment since it was setup

1 year ago