Name: Vivint
Rating: 3.4

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Verified Customer

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V

Horrible, bill me for 2 months that I did not live there. Would not credit me back all the money.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Norma Garcia

It doesn't work well it feels not right.

4 years ago

Reply from Vivint

Thank you for your feedback Norma. We appreciate your honesty about your experience with your system and would love to look into this further. Please contact our chat team using this link:

Feb. 18th, 2020

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James Best

Equipment works sporadically, at best, and customer service is not much help.

4 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Sharon and Gerald Ince

The doorbell rings on the outside not on the inside. This has been going on for 2 years.

4 years ago

Reply from Vivint

Thank you for your feedback Sharon and Gerald. We would love to look into your concerns with your doorbell camera. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

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David P

Long contracts, hidden fees and raised monthly bills without notification

4 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Celenia Figueroa

Recently, I was basically called a liar when they said my windows were never working.

4 years ago

Reply from Vivint

Thank you for your feedback Celenia. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Jinyan Guan

I've problem with my doorbell camera that was never fixed.

4 years ago

Reply from Vivint

Thank you for your feedback Jinyan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Karen Jobe

Poor repair service. Went for a month no service.

4 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Jason Beckerman

Equipment has been faulty and cannot get anybody to come out to fix it

4 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Paul

Worst company ever!!! Lying sales people, non transparent contracts, refusal to cancel my account!!

4 years ago

Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Joseph Ward Jacksonville, FL

Did not like the sales rep or the customer service. The equipment fees are expensive also.

5 months ago

Reply from Vivint

Hi Joseph. We're sorry to hear that Vivint has fallen short of your expectations, and we want to hear about it. Please contact our Support Team at 1-800-216-5232 or access our chat feature at Vivint.com so we can provide a solution.

Oct. 23rd, 2023

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Idk Cary, IL

Like the quality of the product and the prices.

7 months ago

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Susan Springfield, MO

Easy to work with, web site is fantastic. Items are pricey though.

7 months ago

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Kelley Johnson Phoenix, AZ

great company i wish they would update their equipment though zwave is trash technology

8 months ago

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Kayla Riney Des Moines, IA

The videos do not load on my application. How am I supposed to see the person on my property if I can't load the video?

2 years ago Edited September 14, 2021

Reply from Vivint

Kayla, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jose Vasquez Covington, LA

Vivint is charging me 61.00 for monitoring. I am about to get on the phone and request they lower it........i was paying 59.99 for monitoring and equipment.

3 years ago

Reply from Vivint

Thank you for your feedback Jose. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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John Litten Phoenix, AZ

Beware this company has very poor customer service and when, not if, their equipment fails they blame you and they never release you from their contact

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 20th, 2020

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Jackie Kilian-Lowry

We have had this service since 2005, and have been very happy with everything.

3 years ago

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julie buzzo

They are awesome from start to finish. To start they came out right away.

3 years ago

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richard oveson

Vivint is simple to use and makes me feel safe wherever I am!

3 years ago

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Jessica Marrero Riverview, FL

Had a sales rep come to the house and was trying to find me specials to sign up she ended up using my information to apply for a line of credit without permission! BEWARE!

4 years ago

Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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David H Rowlett, TX

Be wary of their contract! It was never fully explained as to the length and they want an arm and a leg to get out of it. Pushy salesmen as well. Run, Run, Run

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience with us, and we would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

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Mike Baytown, TX

Their cancellation policy is a scam. I could see a class-action lawsuit in the near future. The company keeps your money and then attempts to charge you extra.

4 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Cheryl Martin Houston, TX

Please do not choose Vivint they are a scam company. There sales people are lairs. I'm dealing with Vivint because deceptive practices used by their employees. Cheryl Martin

4 years ago

Reply from Vivint

Thank you for your feedback Cheryl. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Bill Moore, SC

Great all around , quick to respond to problem. Great customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Mark Barber Gary, IN

system was put in on the 16 on may 2019 called no less then 12 times , smart hub not working door bell not working the 2 key pads i had to buy not working poor service

4 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Mark Hoenninger Lenexa, KS

I paid to get out of my contract and these criminals are still billing my account. This company should not be able to be in business. They are not selling what they say.

5 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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DeeDee Mont-Louis Fresno, TX

"Upgraded" system. Since then we've had to call for service almost weekly. They've been here 4 or 5 times since March. Not happy at all.🤬🤬🤬

5 years ago

Reply from Vivint

Thank you for your feedback DeeDee. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Hameed Afzal San Antonio, TX

Been very satisfied all around. They have done everything they promised so far.

7 years ago

Reply from Vivint

Thank you for your feedback Hameed! We appreciate you letting us know that you're enjoying your system. When you can, contact our chat team to get your referral code using this link:

Nov. 24th, 2019

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Eric Takayama Pomona, CA

Vivint drilled a drain pipe while installing my system then gave me the run around about fixing it. They are the worst company and wouldn't recommend them to my worst enemy

7 years ago

Reply from Vivint

Thank you for your feedback Eric. We would love to look into this situation further. Please contact our chat support team using this link:

Nov. 24th, 2019

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Brian Meekhof Camano, WA

I was a customer for a very short time before i noticed that i was charged more than double what i was quoted. After getting the run around over and over i decided it was time to move on

1 year ago

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Michelle Roslan Charleston, WV

Vivint is affordable and worth every penny. But it’s not the cheapest on the market. Very trusted home security.

1 year ago Edited November 16, 2022

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You Amsterdam, NH

The response time was outstanding giving my family and easy feeling fantastic service

1 year ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 28th, 2022

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Orlando weathington Columbus, GA

I haven't had any problems since purchasing vivint security great customer support

1 year ago

Reply from Vivint

This is great feedback, Orlando! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 5th, 2022

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Steveastray4u Phoenix, AZ

Absolutely flawless! The smart home hub and app are perfect and very easy to use!

1 year ago

Reply from Vivint

That's what we like to hear, Steve! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 19th, 2022

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Victoria Phillips Fort Worth, TX

Vivint is a good security company but is very pricey. My main issue is that customer service seems to have issues understanding customers needs.

2 years ago

Reply from Vivint

Victoria, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 6th, 2022

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Regina Richton Park, IL

They don't do nothing for me you call them they tell you to do it.

2 years ago

Reply from Vivint

Hi Regina, we're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Sep. 21st, 2021

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Verified Customer

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Vicki Stark Des Moines, IA

Camera quality only ok. Too expensive for what is received

2 years ago

Reply from Vivint

Vicki thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Gregory Taylor Lexington, SC

Equipment does not always work as promised

2 years ago

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Joseph Fred Crues Taylors, SC

The announcement every time you open an outside door is annoying.

2 years ago

Reply from Vivint

Joseph, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Abhijit Sashittal Smyrna, GA

When the alarm triggers I get an email, that’s the dumbest idea ever

2 years ago

Reply from Vivint

Abhijit, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jason Sladek Round Rock, TX

Very poor company. Would not recommend them they lie to customers

2 years ago

Reply from Vivint

Jason, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Tina Haralson Gray, GA

Nothing but problems with the dsl in our neighborhood will not run smooth

2 years ago

Reply from Vivint

Tina, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Dana Nicole Matthews Upper Marlboro, MD

Poor customer service. Would never recommend this company to anyone.

2 years ago

Reply from Vivint

Dana, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jim Mason Layton, UT

Equipment ok but expensive - poor Cust Service

2 years ago

Reply from Vivint

Jim, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jerry buerkle Grove City, OH

To many issues with equipment batteries don’t last very long

2 years ago

Reply from Vivint

Jerry, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Josh Stanley Kansas City, MO

The app rarely works, and the devices are super inconsistent.

2 years ago

Reply from Vivint

Thank you for your feedback Josh. We appreciate your honesty about your experience with  the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Christopher Mariotti Rosamond, CA

Bad camera clarity and slow to load up on to phones.

2 years ago

Reply from Vivint

Thank you for your feedback Christopher. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Yashica Jacksonville, FL

Not good the door camera is always broken

3 years ago

Reply from Vivint

Thank you for your feedback, Yashica. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Austin Ogden, UT

App sucks, can't believe i agreed to the price I paid

3 years ago

Reply from Vivint

Thank you for your feedback, Austin . We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021