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Vivint

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8,228 User Reviews

9.9

Overall Score

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Truman

I feel taken advantage of. Promises and sales practices leave me feeling sick.

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Dominique

Though the customer service is nice, the products are terrible.

1 year ago

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Richard Clarke

They don't call back when they say they will

1 year ago

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Gretchen Hicks

Not good, was promised the first 3 months to be paid, only one

1 year ago

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Reply from Vivint

Thank you for your feedback, Gretchen. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Steven pierce

Horrible. Difficult to get a actual person. No follow through

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Ŕichard Schlicksup

Lack of U.S. support. The oversea support is hard to understand

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Leslie

Quick Sales, inadequate technical support

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Pat

We've been trying to get them to remove the system for several weeks

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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R

Poor costumer service; low value for the high price

1 year ago

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Natalie Whitehead

Terrible experience with vivint sale rep and custormer service.

1 year ago

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Danny

There isn’t anything good about Vivint. Their cameras don’t work properly.

1 year ago

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Karen

Vivint needs to get a better security system. There is nothing I like.

1 year ago

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Guillermo

Salesman is a liar, he lied a lot. They did not change the existing system.

1 year ago

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Sam

Horrible customer service- my issues were not resolved after multiple attempts

1 year ago

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Teresa Jaquez

Im not happy at all with my service i have nothing but issues

1 year ago

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V Lovato

no good I want to cancel they will not let me.

1 year ago

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Wilson

Terrible reps provided false information and lied about pricing

1 year ago

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Connor Bifferato

Good people, ABSOLUTE worst product snd ability to make it work

1 year ago

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Diane

Do not buy in to this - their customer service is below poor.

1 year ago

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Fenemore

Good and responsive to my needs/request. They resolved my problem promply

1 year ago

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Kristi

The sales guy was completely dishonest in his presentation.

1 year ago

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Alicia

They are a horrible company, I would not recommend them to anyone

1 year ago

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Julie Berlin

Terrible customer service and products installed not supported

1 year ago

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Clint / Jodi Downs

I absolutely hate it and I will not recommend it. Camera sucks

1 year ago

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Michael Peabody

The worst customer service ever. Zero support on tech or product.

1 year ago

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Martina Torres

My front Door bell is not recording anymore

1 year ago

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CM

Lies, overpriced, shoddy work. This company is one big scam. Dont trust them

1 year ago

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David Duro

Super sketchy salesman adding random charges to boost his commission.

1 year ago

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Mario Moreno

Excellent product. Poor customer service and installation.

1 year ago

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Linda Alexander

Horrible. Deceitful sales practices and poor customer service

1 year ago

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Karl

I don’t like the company. They have horrible customer service.

1 year ago

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Bradford

Camera problems from the beginning until now

1 year ago

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Mario Gonzalez

Bad , for the money that I'm paying I expected a better quality product.

1 year ago

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Dennis Nelson Syracuse, UT

Not a good experience. Faulty equipment and bad customer service

1 year ago

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Reply from Vivint

Thank you for your feedback, Dennis. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Nathaniel Roanoke, VA

Their poor service sucks. I wish I never would have gotten it.

1 year ago

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Reply from Vivint

Thank you for your feedback, Nathaniel. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Cathy Meier

not very good, I have not been able to access my account online

1 year ago

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Reply from Vivint

Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Carmen Pagnotta Port Jefferson Station, NY

50-50 sometimes really good other times frustrating

1 year ago

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Reply from Vivint

Thank you, Carmen, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

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Anonymous

The equipment is basic for home security. Customer service needs to improve.

1 year ago

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Reply from Vivint

Thank you for your feedback. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Harrion

Not very pleasant, it's not what I expected and far worse than my last provider

1 year ago

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Reply from Vivint

Thank you, Harrion, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Richard Talley

Very unhappy with Vivint. Feel total runaround whenever I have contacted them.

1 year ago

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Reply from Vivint

Thank you for your feedback, Richard. We'd like to see how we can assist you. Please call us at 18002165232.

Mar. 16th, 2020

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Becky Missouri City, TX

We are unhappy with service and equipment. Equipment is consistenly offline.

1 year ago

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Reply from Vivint

Thank you, Becky, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your system concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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D Petrie

Poor customer service, Sales team not trustworthy

1 year ago

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Reply from Vivint

Thank you for your feedback D. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Rene Cruz Sacramento, CA

It started off good but then progressed to bad experience when we cancelled

1 year ago

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Reply from Vivint

Thank you for your feedback Rene. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Mamita

Horrible Service. I would not recommend this security company to anyone.

2 years ago

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Reply from Vivint

Thank you, Mamita, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Mendez

Horrible! Never works! Way too many calls to get it fixed; not worth our time!

2 years ago

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Reply from Vivint

Thank you for your feedback Mendez. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Lorena Casanova

Not so great, I constantly find myself calling to fix one issue or the other

2 years ago

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Reply from Vivint

Thank you for your feedback Lorena. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Kevin Wolverton

Not good. Door locks no longer work. Door sensors always need batteries

2 years ago

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Reply from Vivint

Thank you for your feedback Kevin. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door locks and sensors further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Anita

Great until installed, then the service is like pulling teeth

2 years ago

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Reply from Vivint

Thank you for your feedback Anita. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Ron Bates

To high for the service and always have rebooting the system

2 years ago

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Reply from Vivint

Thank you for your feedback Ron. We would love to look into your concerns with your system. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Thomas

Not as well that I had planed. Had to many problems

2 years ago

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Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019