Name: Vivint
Rating: 3.4

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Danny Cartes Fairbanks, AK

Terrible if i could give them zero stars i would. The equipt doesnt work in the cold weather

3 years ago

Reply from Vivint

Thank you for your feedback, Danny. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Claire Shea Englewood, CO

I was pressured into signing up for a loan on the spot and then canceled my service.

3 years ago

Reply from Vivint

Thank you for your feedback, Claire. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Alissa Cose Evans, CO

Vivint is overpriced. And sometimes unreliable.

3 years ago

Reply from Vivint

Thank you for your feedback, Alissa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brian Strauss Noblesville, IN

I was sold something that is overpriced and does not work very good. High pressure sales

3 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brian Bozeman, MT

horrible. customer service sucks. products don't work. cant even get a call back.

3 years ago

Reply from Vivint

Thank you for your feedback , Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tim Spartanburg, SC

Great system but the app crashes a good deal

3 years ago

Reply from Vivint

Thank you for your feedback , Tim. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Madhob Pal Mobile, AL

Response is not by service people . Please don't make long term agreement

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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julio c cortorreal San Diego, CA

the most disappointing. Would not recognize my referals. Not a very friendly costumer service

3 years ago

Reply from Vivint

Thank you for your feedback, Julio. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Daniel Mounts Rolesville, NC

Salesman pressured into sale. Would not recommend to other military families.

3 years ago

Reply from Vivint

Thank you for your feedback , Daniel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Susan Castillo Gretna, LA

Horrible. Sales person lied about every factor of the sale. And don't call me

3 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Jody Lahommedieu Vancouver, WA

Tried to get my Vivint car guard to change to my location not some other location.

3 years ago

Reply from Vivint

Thank you for your feedback, Jody. We appreciate your honesty about your experience with your car guard and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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R. Tatum Winston-Salem, NC

Doorbell camera doesn't work at night. Shows static.

3 years ago

Reply from Vivint

Thank you for your feedback, Tatum. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Erin Brown Clayton, NC

Not the best. I have not enjoyed my service. Terrible installation. Equipment frequently goes out

3 years ago

Reply from Vivint

Thank you for your feedback, Erin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Margie Clayton, NC

Worst. Technicians worked on the system 3 times and still getting false alarms 2 times a day.

3 years ago

Reply from Vivint

Thank you for your feedback , Margie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Marjorie Bannister Smyrna, TN

Not the best camera for the system and the front door range isn't good

3 years ago

Reply from Vivint

Thank you for your feedback, Marjorie. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Monte Canfield Kansas City, MO

My equipment doesn't work fully. Allot of my windows say battery low.

3 years ago

Reply from Vivint

Thank you for your feedback, Monte. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Matt Denham Springs, LA

Not happy. The door bell camera is not clear. The dvr play back is not working.

3 years ago

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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marilyn thompson Houston, TX

Not Good. Customer Service does not know how the Panel operates.

3 years ago

Reply from Vivint

Thank you for your feedback, Marilyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Vickie Schultz Deer Park, TX

My front door camera is very fuzzy. On and off.

3 years ago

Reply from Vivint

Thank you for your feedback, Vickie We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Chris Preston Longmont, CO

Don't like it at all. Too inconsistent front door won't lock

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Lisa Falaniko Edmond, OK

When getting the program was unaware of monitoring charges and also product cost

3 years ago

Reply from Vivint

Thank you for your feedback Lisa. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Eben

Company lacks customer service nor do they stand behind their products.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Eben. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Paul Sanders Laramie, WY

Good and Bad. Product works well, but way too costly. $2000 for equipment charge, that's outragous

3 years ago

Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Austin Hobbs, NM

Not worth it- overpriced- Rip off didn't work all of the time and had little use.

3 years ago

Reply from Vivint

Thank you for your feedback Austin. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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David Estes Northport, AL

Not a good experience. I had several problems with the initial install.

3 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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April Lewis Lincoln, NE

Horrible sales experience. Salesman was RUDE. Customer service required HOURS of hold time.

3 years ago

Reply from Vivint

Thank you for your feedback April. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brian

Provide better equipment and be better at customer service. It does not work properly.

3 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Dailly aguilar

Not great, the system is slow and confusing and the customer service isn't great either

3 years ago

Reply from Vivint

Thank you for your feedback Dailly. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Paula L. Smartt

I have had issues that haven't been resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Paula. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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James Alexander

It has been what we expected and have no problems with it at any time

3 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Jill Archer

Not great, the sensors are spotty at best and the equipment is VERY expensive

3 years ago

Reply from Vivint

Thank you for your feedback Jill. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Janet Newmark

Absolutely horrible. The worst customer service I have ever experienced in my entire life.

3 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Eric

Terrible customer service. Terrible customer service. Terrible customer service.

3 years ago

Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Cleta

System and cameras rarely work and didn't get a stand for the screen like was promised

3 years ago

Reply from Vivint

Thank you for your feedback Cleta. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brad Evans

They only care about getting the contract and then they leave.

3 years ago

Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Wanda Thompson Thompson Smith

We are still having problems withour doorbell not working!

3 years ago

Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Cheryl Gemignani

Worst company ever. You wait hpurs on the phone. My alarm system now has 2 codes

3 years ago

Reply from Vivint

Cheryl thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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William Torres

Ok. Still having issues, resolving signal issues, always loosing cameras

3 years ago

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Brandon Bazile

Good system, poor customer service experience.

3 years ago

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Kathy Lee

Poor ...salesperson did not deliver as proposed

3 years ago

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Madeleine Little

Very poor - pushy customer service, poor covid safety and difficult to cancel services

3 years ago

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Herbert Lewis

Not Good, system not working, long wait for someone to come out very very unhappy.

3 years ago

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Kerry Hicks

Nothing but problems. Lies from day 1 and contracts that didn't match what was promised

3 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Jan. 7th, 2022

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Pamela Firman

There are many features that I have no clue how to use.

3 years ago

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Robert Van Gundy

They didn't, explain financing well, was surprised when saw charges

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Thelma

They’re not the right company for me. Poor service. They need to come get their equipment.

3 years ago

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LaChannel Sanders

Called about why our bill was higher than quoted, was going to stop service

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Mark

Overall not satisfied with hidden charges

3 years ago

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Mary EllenGarcia

Bad my key pad not working send me a new like I can see and put new one in with my arthritis

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Felicia Fischer

below average tech that installed cameras left a message had to call back...

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020