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Vivint

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8,259 User Reviews

9.4

Overall Score

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Carla liggins

My doorbell is mot ringing. I can't tell when someone is at my door.

1 year ago

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Reply from Vivint

Carla thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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Cj

Been waiting for the call back to try and manage my service but they won't.

1 year ago

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Andre Jackson

Good service but reps will tell you anything to get you to buy. Not very honest

1 year ago

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Jeremy shultz

Not good poor service hung up on when calling customer service. Wait to talk or chat with someone is very long.

1 year ago

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Ella heard

I still don't really know how to use it and it's not connected to my phone anymore. Need agent to show me what to do

1 year ago

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Reply from Vivint

Hi Ella, thank you for your feedback. Are you still experiencing issues? We would love to help you with this. So that we can, please contact our Support team at 1-800-216-5232.

Dec. 10th, 2021

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Benny J Davis7

Products dont work half the time. Shop motion detector is off line more than is online.

1 year ago

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Greg Torry

You're way overpriced and your salesman was not upfront about a lot of things and rushed through the entire process

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Give us a call at 877-415-1848 or use our chat feature at Vivint.com.

Dec. 10th, 2021

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Tiffany Bennett

Horrible!!!! customer service was very unprofessional, door to door agent wasn't knowledgeable of products

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 7th, 2022

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Greg

They were ok but over priced and difficult to contact

1 year ago

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Danna Morgan

It's okay. I am not satisfied with how our garage door gives us trouble.

1 year ago

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Jaime Delgado

Unsavory -Vivant autopay is taking MORE MONEY than CONTRACT calls for! Requested call-back. Still waiting!

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Eleanor

Excellent service from salesman and installers

1 year ago

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Richard Steiner

Vivint consistently over promises and under delivered. Salesperson promised free batteries for life - not true

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Rachel

Good quality cameras and the people are nice and friendly.

1 year ago

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Anonymous

My experience with the young man that sold us on the system was not positive.

1 year ago

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Hector Suarez

the cameras do not seem very good quality for the price we pay

1 year ago

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Scottie Ray

Not happy, it's very slow at responding, doorbell is terrible, video quality is terrible, system lags..

1 year ago

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Reply from Vivint

Thank you for your feedback, Scottie. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Deb Henderson

Awful. When you need it to work the most it doesn't. If I could give it 0 stars I would. Would NOT recommend to anyone.

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Matt

We are frustrated because we were told things would get fixed and no one ever came to fix them.

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Webster

To many problems with the camera and doesn't record like I would have liked it to record

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Anthony

So far no problems, service is good and quality is great

1 year ago

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Gerald Elbel

having problems with salesperson making promises he did not keep. services going down.

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Lee Fernandez

Good customer and technical service. Phone customer service good as well

1 year ago

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Earl robinsoin

Not a Good one we were not quoted the correct price when equipment was installed then a different price was charged

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Ligia

Support team, company great but doorbell bad experience

1 year ago

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Shambrhee Burton

Great experience. I love having Vivint and the ease of use

1 year ago

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EJS

I have a motion detector in my garage that has never worked since the day it was installed.

1 year ago

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Rosmely Guedes

They lie, they told me it wasn't contract, that I could cancel at any time and it and im conctrat for 60 months

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Anne Groe

Not Good, They say one thing and do another! had service tech out multiple time still doesn't work correctly.

1 year ago

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Jonathan

As expected. Great system very responsive.

1 year ago

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Martin

Easy to operate at all times and any place

1 year ago

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John White

cost more then told even after using ADT equipment that I already had

1 year ago

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T Danielle

Great product. Service guy was awesome. Great product.

1 year ago

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Juan

The deal for the quality and the price is good. The wireless camera is good.

1 year ago

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Joseph

We need some assistance with our bill but the system is easy to use.

1 year ago

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Hellen

This company is horrible. I called them to cancel because I didn’t want it anymore and hey sent me to collection.

1 year ago

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Vanessa

The guy that came to me house did great service but the other that that it has not been good service. It is no good.

1 year ago

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Matthew

Friendly and fast installation with great hardware options.

1 year ago

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Merrie Washburn

They have been fast and efficient throughout the process.

1 year ago

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Monica Mitchell

Not good. Customer service not grate. Most importantly, what was advertised by seller was not *really* what we got

1 year ago

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Crystal Drummond

excellent, except they forgot to leave my water sensor

1 year ago

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Dee

Fair, but still learning the system. I am not that good at technology.

1 year ago

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Gilbert Roberts

Very good , I haven't had any issues with the service.

1 year ago

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Harold Carter

I experienced long wait times when calling and the menu was confusing.

1 year ago

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James Ivy

System does not work like it should. Door bell camera loses connection with monitor. Very inconvenient.

1 year ago

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Joe

Dependable, great picture, nice employees

1 year ago

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Jreid

One of the cams is always offline, not easy to fix, not easy to get fixed

1 year ago

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Sabrina Wright

New to Vivint, good so far. i like the user friendly app

1 year ago

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Michael Chavez

Some what decent the app is slow takes a long time to load video from cam

1 year ago

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Susie

I am having a great experience with them and I love it.

1 year ago