Name: Vivint
Rating: 3.4

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Verified Customer

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Tammy Watson

I like that I can speak to someone through my panel

3 years ago

Reply from Vivint

Thank you for your feedback  Tammy! We are so glad to hear about your experience with your panel and how you're loving your system.

Mar. 2nd, 2021

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Kenneth Destrehan, LA

Cameras doesn‚Äôt record moving of auto, can‚Äôt control my A/C unit

3 years ago

Reply from Vivint

Thank you for your feedback  Kenneth. We appreciate your honesty about your experience with  your thermostat and camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Janay Coles Detroit, MI

Customer service is poor. I had to call several times for the same issue.

3 years ago

Reply from Vivint

Thank you for your feedback Janay. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Susan Mills Fresno, CA

Pricing is better. Customer service less than my former service. Sorry...

3 years ago

Reply from Vivint

Thank you for your feedback Susan. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Amy Vaughn Fort Worth, TX

The system goes down often and Ive had spaces in between recordings. False alarms have gone off.

3 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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GeneCBernard Loganville, GA

At times I can‚Äôt get playback on my camera

3 years ago

Reply from Vivint

Thank you for your feedback Gene. We appreciate your honesty about your experience with your playback and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Karina Torres El Paso, TX

At time it works good & other time my camera don‚Äôt work

3 years ago

Reply from Vivint

Thank you for your feedback , Karina. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Joyce Ononiwu North Highlands, CA

Very good. Quick efficient service. There when I need them

3 years ago

Reply from Vivint

Thank you for your feedback , Joyce! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Murray Miller Winston-Salem, NC

The cameras are good; but at times there is a delay

3 years ago

Reply from Vivint

Thank you for your feedback, Murry. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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April Smith Oklahoma City, OK

cameras dont work half the time and customer service is a pain to reach IF you can even reach them

3 years ago

Reply from Vivint

Thank you for your feedback , April. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Ashleigh Thompson Knightdale, NC

Issues with motion detector- no longer works even after changing battery

3 years ago

Reply from Vivint

Thank you for your feedback, Ashleigh. We appreciate your honesty about your experience with your motion sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Delanie Linders Sahuarita, AZ

System glitches often, deadbolt no longer works and my monthly payment is way more than they said it would be.

3 years ago

Reply from Vivint

Thank you for your feedback , Delanie. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Geri Lightner Anchorage, AK

I really like the live feed cameras and alerts

3 years ago

Reply from Vivint

Thank you for your feedback , Geri! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 26th, 2021

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Toni L Stephens Henderson, NV

Everything has been positive. Courteous and friendly

3 years ago

Reply from Vivint

Thank you for your feedback, Toni! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Kenya Hatch Omaha, NE

Doorbell doesn‚Äôt always record or notify me of activity.

3 years ago

Reply from Vivint

Thank you for your feedback , Kenya! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Kathryn Everhart Waldorf, MD

Being forced to keep vivint after being told by salesman I had 2 weeks to cancel. Tech cut my landline.

3 years ago

Reply from Vivint

Thank you for your feedback , Kathryn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Shakia Knox Dallas, TX

Good but sometimes I have issues with cameras

3 years ago

Reply from Vivint

Thank you for your feedback , Shakia. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Roger Horton Kirtland, NM

Home cameras are sub par. Service is glitchy and is not dependable.

3 years ago

Reply from Vivint

Thank you for your feedback, Roger. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Aileen Howard Collierville, TN

The equipment is incredibly expensive. It works well, but not well enough to be that high.

3 years ago

Reply from Vivint

Thank you for your feedback , Aileen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Ryan Petlevich Uniontown, PA

My cameras aren't that good, can't view them when I'm not home. Very unhappy for the price I paid for everything.

3 years ago

Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Kevin A Wegrecki Trenton, MI

Great. Good customer service and techs easy on line app.

3 years ago

Reply from Vivint

Thank you for your feedback, Kevin! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 26th, 2021

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Mario Phoenix, AZ

Did not like the service or installation, cameras are always off line and we never got out 200 bucks for the promo.

3 years ago

Reply from Vivint

Thank you for your feedback, Mario. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Miguel Aurora, CO

Sales Reps lied, equipment/app is awesome

3 years ago

Reply from Vivint

Thank you for your feedback, Miguel! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Boone Upper Marlboro, MD

Don‚Äôt like it. No different than previous provider. No 24hr camera

3 years ago

Reply from Vivint

Thank you for your feedback, Boone. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Joseph Welboan Eagle River, AK

Very slow camera. It is slow and doesn‚Äôt catch people until they are leaving, no good video

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Phillip Bolick Batesburg, SC

False alarms stating low batteries when the batteries have been changed

3 years ago

Reply from Vivint

Thank you for your feedback , Phillip. We appreciate your honesty about your experience with your serivces and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Moon Dallas, TX

Horrible. I cancelled subscription 5 months ago and they are still automatically taking payment from me.

3 years ago

Reply from Vivint

Thank you for your feedback, Moon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Tomika Crowder Louisville, KY

Delay in camera is frustrating sometimes.

3 years ago

Reply from Vivint

Thank you for your feedback , Tomika. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Randal Garcia Ryan, OK

It has been great, cameras are clear and work well.

3 years ago

Reply from Vivint

Thank you for your feedback, Randal! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Byron E Clark Garland, TX

OK but it the door bell has never worked properly and we haven't gotten any service help

3 years ago

Reply from Vivint

Thank you for your feedback, Byron. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Ken Kansas City, MO

Salesman lied to me about things. I have had trouble with all my cameras

3 years ago

Reply from Vivint

Thank you for your feedback, Ken. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Odalys Calunga Rochester, NY

Im having a problem with my front door camera since December

3 years ago

Reply from Vivint

Thank you for your feedback, Odalys. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Susan Burk Sarasota, FL

If I break a glass in the kitchen, the alarm goes off. My cameras have never worked.

3 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Karen King Sandston, VA

I wish the cameras didn't stay focus on one particular area.

3 years ago

Reply from Vivint

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Richard Futch Middleburg, FL

The network is slow on video playback from mobile device.

3 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Mary Elgin, IL

Used to be great, awful lately, camera recording issues all the time

3 years ago

Reply from Vivint

Thank you for your feedback, Mary. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Jackie Heath-McGlinn Anchorage, AK

Responsive to my calls i a timely manner

3 years ago

Reply from Vivint

Thank you for your feedback, Jackie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Alexandria Sanchez Lancaster, CA

Do not like that I don't have alarms on my bedroom windows but I pay for the glass sytem.i was promised those

3 years ago

Reply from Vivint

Thank you for your feedback, Alexandria. We appreciate your honesty about your experience with your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Jonathon Krasienko Elyria, OH

Severe app lags, inability to control "arming" when on a trip, non stop camera issues... Horrible all around

3 years ago

Reply from Vivint

Thank you for your feedback , Jonathon. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Jerome

Great technician. Expensive gadgets and services

3 years ago

Reply from Vivint

Thank you for your feedback, Jerome! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Shannon Gardner Winterville, NC

We are enjoying our system. Not a fan of having to do repairs ourselves

3 years ago

Reply from Vivint

Thank you for your feedback, Shannon. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Tara Mcpherson Hopkins, SC

Not 3 ! The camera goes off and on,and when it is on ,it doesn't record when it should.

3 years ago

Reply from Vivint

Thank you for your feedback , Tara. We appreciate your honesty about your experience with  the camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Deborah J Eisenhauer Bismarck, ND

I have a very bad experience with Vivint. I am being billed for equipment and services that I do not have.

3 years ago

Reply from Vivint

Thank you for your feedback, Deborah. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Joel Owens Macon, GA

Simple trouble free system. Great value and customer service is top notch though rarely needed. Great!

3 years ago

Reply from Vivint

Thank you for your feedback, Joel. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Claudine Otey Denver, CO

The doorbell camera is malfunctioning and not properly recording.

3 years ago

Reply from Vivint

Thank you for your feedback, Claudine. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Rita Edwards Baker, LA

I had it removed in 7 days got 11 locks z waze wouldn't work.

3 years ago

Reply from Vivint

Thank you for your feedback, Rita. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Carolyn Thomas Little Rock, AR

I don't like the unwillingness to correct the problem and customer service is not the best.

3 years ago

Reply from Vivint

Thank you for your feedback, Carolyn. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Ken E Vehmeier Fairbanks, AK

it's been 3, works in 20 below temperatures. no issues

3 years ago

Reply from Vivint

Thank you for your feedback , Ken. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Gloria Valentine Upper Marlboro, MD

I like the video camera. However I have had billing issues since I obtained the service in August of 2020.

3 years ago

Reply from Vivint

Thank you for your feedback , Gloria. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Alan Bazan Houston, TX

Never got my buy out from my last alarm contract. Was told I was receiving cameras that i didn‚Äôt receive

3 years ago

Reply from Vivint

Thank you for your feedback, Alan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021