Name: Vivint
Rating: 3.4

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Verified Customer

star star star star star

Fred Bausher Magnolia, OH

Very good and always in contact immediatly.

2 years ago

Reply from Vivint

That's what we like to hear, Fred! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

star star star star star

George

Very professional and knowledgeable! Also quick to respond.

2 years ago Edited January 10, 2024

Reply from Vivint

Hi George, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Mary Morales San Antonio, TX

Easy to use, accessibility on your phone makes it easier.

2 years ago

Reply from Vivint

Hi Mary, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Sherry Morgan Dexter, MO

I love my cameras. They have very good pictures.

2 years ago

Reply from Vivint

Hi Sherry, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Kenneth Lattimore Chatsworth, CA

Professionalism, Friendly Staff & Ease to Contact

2 years ago

Reply from Vivint

That's what we like to hear, Kenneth! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

star star star star star

NANCY J ERISMAN Pekin, IL

when alarm goes off they call immediately

2 years ago

Reply from Vivint

That's what we like to hear, Nancy! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

star star star star star

Lisa Whaley Ocala, FL

Easy system to use and love the access form my phone

2 years ago

Reply from Vivint

Hi Lisa, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Jerry Mikell Harrison East Helena, MT

Always work and service Techs make sure it works

2 years ago

Reply from Vivint

Hi Jerry, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Elfida Cano Fabens, TX

Good equipment and fast response when needed.

2 years ago

Reply from Vivint

That's what we like to hear, Elfida! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

star star star star star

JUAN MAK Macon, GA

EXCELLENT SYSYTEM/ALARM GO OFF THEY GIVE A QUICK CONTACT

2 years ago

Reply from Vivint

Hi Juan, that's what we like to hear! We appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Tacita Victorville, CA

Customer service is good, equipment can be a little better

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Sep. 20th, 2021

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Verified Customer

star star star star star

Diane Calliway Detroit, MI

Always friendly, courteous and professional

2 years ago

Reply from Vivint

Hi Diane, that's what we like to hear! Thanks for the great review and for choosing Vivint to protect your home and family.

Sep. 21st, 2021

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Verified Customer

star star star star star

Jonathan Rutledge Mechanicsville, VA

it works and you guys helped me with every question

2 years ago

Reply from Vivint

Hi Jonathan, we appreciate the great review. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Carmen Fort Lauderdale, FL

Good customer service willing to help solve problems

2 years ago

Reply from Vivint

Hi Carmen, we appreciate the great review. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Cynthia Burns Florissant, MO

I love everything about the system. Easy to use.

2 years ago

Reply from Vivint

Hi Cynthia, that's what we love to hear! We appreciate the great review. Thanks for choosing Vivint to protect your home and your family!

Sep. 21st, 2021

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Verified Customer

star star star star star

Oscar Rodriguez San Marcos, TX

Customer satisfaction and easy user friendly Tools

2 years ago

Reply from Vivint

Hi Oscar, we appreciate the great review! Thanks for choosing Vivint to protect your home and family.

Sep. 21st, 2021

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Verified Customer

star star star star star

Pat Yoder Portland, OR

They are quick to respond to anything that might happen.

2 years ago

Reply from Vivint

Hi Pat, we appreciate the great review! Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

star star star star star

John Bedell Tolleson, AZ

Great Company, works perfectly, professional and courteous

2 years ago

Reply from Vivint

Hi John, we're happy to hear about your positive experience! Thanks for choosing Vivint to protect your home and your family.

Sep. 21st, 2021

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Verified Customer

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Terry Oklahoma City, OK

They always seem to take good care of me. It is so easy to use.

2 years ago

Reply from Vivint

That's what we like to hear, Terry! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Mervin Reyes Las Vegas, NV

Semi unreliable feeds, consistent problems with cameras going out (to this day) and an unresponsive Android app.

2 years ago

Reply from Vivint

Mervin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Albert Garcia Pearland, TX

First off, It’s expensive and I was not told I would have to pay a fee to disconnect and reconnect when moving.

2 years ago

Reply from Vivint

Albert thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Ed Martin Lees Summit, MO

They need to allow more than one panel so you can monitor from more than one area of the home.

2 years ago

Reply from Vivint

Ed, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Andrea Hatle Tea, SD

Batteries in the glass break die frequently

2 years ago

Reply from Vivint

This is great feedback, Andrea! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

star star star star star

Fannie Edwards Bessemer, AL

Great!! I just love feel safe at home and away from home.

2 years ago

Reply from Vivint

This is great feedback, Fannie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

star star star star star

Linda Dunlap Amarillo, TX

Salesman are courteous and knowledgeable of products.

2 years ago

Reply from Vivint

This is great feedback, Linda! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

star star star star star

Justin Van Cleave Theodore, AL

Great company and excellent customer service

2 years ago

Reply from Vivint

This is great feedback, Justin! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

star star star star star

Jenny Riggins Topeka, KS

Super easy to use. No complaints. Love the app.

2 years ago

Reply from Vivint

This is great feedback, Jenny! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Barbara Brant

It is easy to use, dependable and trouble free.

2 years ago

Reply from Vivint

This is great feedback, Barbara! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Anne Marshfield, MO

It's great. I like it. I have had no problems.

2 years ago

Reply from Vivint

This is great feedback, Anne! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Joe Varner Lincoln, CA

The control panel is great. Easy to use.

2 years ago

Reply from Vivint

This is great feedback, Joe! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Harold Luling, LA

That I can control from my phone anytime and anywhere I go

2 years ago

Reply from Vivint

This is great feedback, Harold! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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CA Sass Denver, CO

The salesman was too pushy and I chose to have system removed within days of it being installed. I am much happier without it.

2 years ago

Reply from Vivint

CA Sass, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Richard and Stacy Bartlett Rowlett, TX

Once I opened my 3rd account/address, I received no new equipment and have had multiple issues w no resolutions, and costomer support won't listen

2 years ago

Reply from Vivint

Richard, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Emily Colorado Springs, CO

System goes down a lot, and we have the car monitors and they do not work at all.

2 years ago

Reply from Vivint

Emily, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

star star star star star

Christina McCaskill Grayson, GA

Everything is fine. Only complaint is upgrade voice

2 years ago

Reply from Vivint

This is great feedback, Christina! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Dominic Serkov-Larkin

7 different people tried to set up my account. After this technical support was terrible. System did not work as advertised

2 years ago

Reply from Vivint

Dominic, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Denise L Huntington Brentwood, CA

I referred my sister, she has the service and I never receive referral credit

2 years ago

Reply from Vivint

This is great feedback, Denise! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Debra Smith Blacklick, OH

I like having a outdoor camera. Dislike that the system is not working now. Totally dislike that the Salesperson was not honest.

2 years ago

Reply from Vivint

Debra, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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James Reeves Amarillo, TX

The door bell camera often has lines through it and also I have one camera that isn't working

2 years ago

Reply from Vivint

James, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Ed Corpus Christi, TX

In two areas of the home, It takes a little longer to download what happening on my driveway.

2 years ago

Reply from Vivint

Ed, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

star star star star star

Kay Roylance Orem, UT

Thumbs up good equipment excellent customer service.

2 years ago

Reply from Vivint

This is great feedback, Kay! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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John Farnes Laurel, MT

I have tried to get a camera working for nearly a year... and it still doesn't work.

2 years ago

Reply from Vivint

John, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gloria Cervantes Pueblo, CO

I am 72 yrs old when gadgets need to be ordered to replace parts that no longer work

2 years ago

Reply from Vivint

Thank you for your feedback Gloria. We appreciate your honesty about your experience with  your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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LeOndria Morgan Dallas, TX

GREAT Customer service is great and they are always available.

2 years ago

Reply from Vivint

Thank you for your feedback LeOndria. We are so glad to hear about your experience with customer service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Jim Growcock Ozark, MO

Great, like it all. Great service and product.

2 years ago

Reply from Vivint

Thank you for your feedback  Jim! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Judice Smith Katy, TX

Excellent service, professionalism, and courteousness

2 years ago

Reply from Vivint

Thank you for your feedback  Judice! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Charlotte Henry Mustang, OK

Nice customer service. Am and quality reliable service.

2 years ago

Reply from Vivint

Thank you for your feedback  Charlotte! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Maria Leal Ottawa, OH

It been great, I like that it is constantly recording.

2 years ago

Reply from Vivint

Thank you for your feedback  Maria! We are so glad to hear about your experience with your cameras and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Karen Renfro Pittsburgh, PA

Easy to install good quality light filtering

2 years ago

Reply from Vivint

Thank you for your feedback  Karen! We are so glad to hear about your experience with your install and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Laurie Scheele Omaha, NE

Service technician is A plus in my book.

2 years ago

Reply from Vivint

Thank you for your feedback Laurie ! We are so glad to hear about your experience with your technician and how you're loving your system.

May. 3rd, 2021