Name: Vivint
Rating: 3.4

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Verified Customer

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Joanna Colangelo Woodland Hills, CA

Great service and staff Always able to answer my questions

3 years ago

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Verified Customer

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Lou Ann Clancy Anaheim, CA

Only seems to fail when there is an update , but the equipment is outdated.

3 years ago

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Verified Customer

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Ken

Very quick response time. Helpful phone service. Shows they value Loyalty.

3 years ago

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Verified Customer

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Pamela

It's convenient. I had one agent that was horrible. The app gives me trouble sometimes.

3 years ago

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Verified Customer

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Devon

Customer service did a really good job and the system is reliable.

3 years ago

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Verified Customer

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P

I've never had issues with the home security system. The camer is the best part about Vivint's sytem.

3 years ago

Reply from Vivint

Thanks for the feedback, P! Happy to hear you've had such a great experience. Let us know if there's anything we can ever do to further assist you.

Jul. 15th, 2020

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Verified Customer

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Victor

Their service is fast. I've recommended Vivint to my children.

3 years ago

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Verified Customer

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Kimberly

Vivint reps are very pleasant and helpful. I've never had a call where anybody was rude.

3 years ago

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Verified Customer

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Greg

They have good customer service. It helped me decide to go with them.

3 years ago

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Verified Customer

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Shannon

I really like the peace of mind and they're responsive. It works all the time.

3 years ago

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Verified Customer

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Ronald

I enjoy getting notifications on my phone. They are very involved in service.

3 years ago

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Verified Customer

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Frank

It's easy to use. I've had it for over a year and no problems. Everything works quite well.

3 years ago

Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Don

Sometimes they are too slow in getting to the house but the system works.

3 years ago

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Verified Customer

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Wesley

It's very easy to use and the panel is perfect. She's helped me several times.

3 years ago

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Verified Customer

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Lucille

Whenever I needed them they were able to assist me to solve the problem.

3 years ago

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Verified Customer

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Frontes

It's not a bulky system. It's inconspicious and it does a great job.

3 years ago

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Verified Customer

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Toccara

It works, no technical difficulties. They respond fast and I think they care.

3 years ago

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Verified Customer

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Russell

The people are professional and cordial. I like the doorbell.

3 years ago

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Verified Customer

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Anonymous

I like the equipment. Everything is easy. They answer every question we need.

3 years ago

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Verified Customer

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Robert

They can answer the questions. The website is terrible but the system runs.

3 years ago

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Verified Customer

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Beauty

They're knowledgeable and I haven't had any problems with it.

3 years ago

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Verified Customer

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Robin

System is clear and customer service provide customer satisfaction.

3 years ago

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Verified Customer

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Deborah

They have very good equipment. I just like to secure my home.

3 years ago

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Verified Customer

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Henry

Every time I've had a problem, they were able to fix it. We've had some problem with the cameras.

3 years ago

Reply from Vivint

Thank you for your feedback Henry! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Teresita Guillen San Antonio, TX

Customer service was very professional and listened to the problem.

3 years ago

Reply from Vivint

Thank you for your feedback Teresita! We appreciate you letting us know about your experience with our service. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Sandi Thompson Kingsville, TX

Outstanding service the system works very well. And we are very well pleased

3 years ago

Reply from Vivint

Thank you for your feedback Sandi! We are so glad to hear about your experiences with us and how you are enjoying your system. Thank you for your feedback David/Grace. We appreciate you letting us know about your experiences with your Smart Home Pro. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Leslie McFarland Saint George, UT

Knowledgeable, friendly and patient. I didn't have to wait too long.

3 years ago

Reply from Vivint

Thank you for your feedback Leslie! We are so glad to hear about your experience with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Anita Shakeshaft Waterford, CA

Grey service. Someone is always there if you have an issue.

3 years ago

Reply from Vivint

Thank you for your feedback Anita! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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James Everhart Pasadena, MD

Excellent home security product. Product has worked without fail.

3 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Byrd Baltimore, MD

Very positive. Always available when needed. Prompt response to all alarms

3 years ago

Reply from Vivint

Thank you for your feedback Byrd! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Damion Louisville, KY

Cost too much to install when moving. Was told it would be free when purchased. It cost me $300 cent wait to cancel and go with another comapny.

3 years ago

Reply from Vivint

Thank you for your feedback Damion. We would love to look into your concerns further. Please give us a call at 800-216-5232.

May. 15th, 2020

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Verified Customer

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David Northwood, IA

Been great excellent value for the money. Customer service is right on

3 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Emma Rodriguez Houston, TX

This company has Great Service, reliable, professional and good tech support!

3 years ago

Reply from Vivint

Thank you for your feedback Emma! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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John Canton, OH

It is good. Whatever you want, when you make a call they get it right to you.

3 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Carolyn Peoria, IL

It's easy to use. Contract is too long and cost is too high.

3 years ago

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Verified Customer

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Walter Muscatine, IA

The app is great. Customer support always do what I ask them to do.

3 years ago

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Verified Customer

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Scott Rockville, MD

They have the right type of product at the right price. The app is great.

3 years ago

Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Shannon Glenbrook, NV

Customer service is very helpful and the system works and gives me peace of mind.

3 years ago

Reply from Vivint

Thank you for your feedback Shannon! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Angela Harker Heights, TX

I've never had any problem with customer service. My cameras are great.

3 years ago

Reply from Vivint

Thank you for your feedback Angela! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Jimmie Flint, MI

We took the offer at the time when they came to the door. Customer service were knowledgeable.

3 years ago

Reply from Vivint

Thank you for your feedback Jimmie! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Jacqueline Hunte Ellenwood, GA

Very user friendly - immediate responses- great customer service

3 years ago

Reply from Vivint

Thank you, Jacqueline, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Janet

Very good, occasional issues but service is friendly and responsive.

3 years ago

Reply from Vivint

Thank you for your feedback Janet! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Pamela Penn Romulus, MI

Very pleased with all of the features and service that I have with vivint.

3 years ago

Reply from Vivint

Thank you for your feedback Pamela. We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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r jason biddle Georgetown, KY

experience has been very good. user friendly, eaily contacted any hour of day

3 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Ron Laughlin Tupelo, MS

Great. Love being able to control A/C, doors and panel from iPhone

3 years ago

Reply from Vivint

Thank you for your feedback Ron! We appreciate you letting us know how you're enjoying controlling your home from the app. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Tatiana Goldovsky Reston, VA

Good reliable fast to respond and friendly. Thank you for service

3 years ago

Reply from Vivint

Thank you for your feedback Tatiana! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Tommy Nederland, TX

Satisfied and pleased with the representatives when I call for help.

3 years ago

Reply from Vivint

Thank you for your feedback Tommy! We are so glad to hear about your experiences with us when you have called. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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58 Anchorage, AK

Very positive. When I have had issues they were patient and helpful.

3 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Dennis Brea, CA

Excellent customer service. When I chat or call I get good technical help.

3 years ago

Reply from Vivint

Thank you, Dennis, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Donald McConnell Killeen, TX

My house is very secure and helps knowing the house is secure when I sleep.

3 years ago

Reply from Vivint

Thank you, Donald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020