Name: Vivint
Rating: 3.4

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Verified Customer

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Alex Greeley, CO

Everything has been excellent. It's not too pricey and the equipment is very user friendly. We love the camera because we get to see if anybody has been on our property. They are very trustworthy. Customer service is excellent when we call for help, they're always there to help us out.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Domenic Folsom, PA

I think they are doing a good job and should continue to do the good work that they are doing. One time my grandson did something on the phone and it went off and everybody was very calm and the police came and everything was okay. They responded remarkably well.

4 years ago

Reply from Vivint

Thank you for your feedback Domenic! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Mioshi

It does a very good job for our security. I'm constantly looking in on the camera and I haven't experienced any delay with the camera. Whenever I have an issue they resolve it immediately. I like that I can turn the lights on when I'm not home.

4 years ago

Reply from Vivint

Thank you for your feedback Mioshi! We are so happy to hear that you're enjoying the remote access of your system and that it gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Jennifer

The customer service is usually friendly however their knowledge of the system is not always accurate or helpful. Normally I have to get on the phone more than once before the issue is resolved. I had the system updated in April and had to have several pieces of equipment updated after that because it wasn't all updated when they were here. My feedback would be that they need to better train their telephone staff.

4 years ago

Reply from Vivint

Thank you for your feedback Jennifer! We appreciate you letting us know about your experience with customer service, and the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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James Del Rio, TX

They always take care of all the things I need taken care of. It's always showed me when something was wrong with one of my doors or windows. When you have to upgrade because your system is getting old it's a little much to afford.

4 years ago

Reply from Vivint

Thank you for your feedback James. We are glad to hear that your system has given you peace of mind. When you have a chance, contact our chat team to get your unique referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Tracy

They came to my door with a promotion so we decided to try it and we've been very happy with it. Their price and service is really good. They've always had a good response time with their customer service. We have had issues with the tabs coming off the doors.

4 years ago

Reply from Vivint

Thank you for your feedback Tracy. We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Angelo Blythewood, SC

Their staff is friendly. Anytime an alarm goes off they call me immediately. If I have any other issues they do what they can to resolve them. I've had their equipment for about 5 years now and I have not experienced any problems.

4 years ago

Reply from Vivint

Thank you for your feedback Angelo. We appreciate you letting us know about your experience. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Blondel Bronxville, NY

Customer service has been pretty good. Particularly if there have been any false alerts or alarms I get a call on the system. The equipment is good I like the doorbell and being able to lock my door remotely. The best thing for me is the online access through the app.

4 years ago

Reply from Vivint

Thank you for your feedback Blondel. We appreciate you letting us know about your experience and that you're enjoying being able to access your home remotely through the app. When you have a chance, contact our chat team to get your unique referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Deborah Peyton

I am so please with my Vivint System. I have been in Guam, Hong Kong and Martha's Vineyard and was able to access my home. It 's a great service to have. I have recommeded Vivint to others and my sisters had it installed at their home.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah! We are so glad to hear about your experience with accessing your home around the world. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Freda

They charged me for a false alarm which caused the fire department to to respond, unfortunately it was not documented that I responded over phone that everything was alright. Overall it was taken care of and they dismissed the bill which I was very much satisfied.

4 years ago

Reply from Vivint

Thank you for your feedback Freda! We appreciate you letting us know about your experience. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Virginia Bayer

I've not had any home invasions, but I have set off my alarm by mistake a number of times. Each time I was contacted by phone by a Vivint representative to ensure everything was okay. I feel very safe knowing Vivint is watching out for me.

4 years ago

Reply from Vivint

Thank you for your feedback Virginia! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Deborah White

I have not had any problems. Great alarm system. I like the panel that allows me to to operate all of my home security and speak directly to a representative should I need to correct anything or inadvertently set off my alarm.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Troy Orhn

Great system and response to alarms. I was not pleased to learn the system i took over was a lease that I was on the hook for upon selling the house. The system was old, it bugs me when I signed up that I was not made aware of this, only when I was moving and was about to shut down or transfer service I was made aware that I would have to pay or they would remove the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Troy! We appreciate you letting us know about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Pat Brinkley

I have had Vivint as my home security system for approximately 4 years and they have proven to be a good company. Their devices are easy to use and they have come through with upgrades when requested. I would definitely recommend Vivint to my friends and family

4 years ago

Reply from Vivint

Thank you for your feedback Pat! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Don Everitt Sr

Been excellent. Had it installed about 5 years ago. It is easy to use, and pretty trouble free. I had a couple of problems in past, but Customer Support addressed it and sent the sensors, or control box out for replacement.

4 years ago

Reply from Vivint

Thank you for your feedback Don! We are so glad to hear about your experience with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Behbood

The fact that they have the latest technology was the #1 selling point for me. Their equipment runs low on battery sometimesso I have to change it regularly. It's been about a year and a half and I have had to change about four batteries, so so far it's not as reliable as AT&T or any other security systems where you never have to change any of that either way to providers. I do like that I can turn my monitoring on and off with my smartphone device from anywhere in the world. And that I can monitor everything myself. Sometimes it takes me a while to just to get a hold of someone within the call center. On average, I had to spend roughly 40-45 minutes just to speak to someone.

4 years ago

Reply from Vivint

Thank you for your feedback Behbood. We appreciate your honesty about your experiences with us and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Aron Virginia Beach, VA

I've worked in security before and Vivint is very reliable- it's gear is really good. I've had very few problems with the system. I think I've had to call them two times with problems and both times they've been very helpful... they come right out and it's been taken care of almost immediately.

4 years ago

Reply from Vivint

Thank you for your feedback Aron! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Patricia Sacramento, CA

When I signed up with Vivint, they were offering the best service at the time. They respond very quickly to alarms and are very good at making sure they have the most current information for you so they can get a hold of you no matter what in case of an alarm. I like that I have access to my home security via smart phone or tablet - that I have the ability to check on the house.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia! We are so glad to hear how you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Pam Fairview Heights, IL

The system is affordable. the sensor that they installed on my back door you know its not working properly and then but they did my smoke alarm did go bad and they did replace that so that that was good. I had heard that they updated their control panel and I wished that someone could explain it a little more to me I would like to get that upgraded but I don't want to have to pay a lot of money for it.

4 years ago

Reply from Vivint

Thank you for your feedback Pam! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Dee

The system so far seems ok, but the phone app has issues (or at least mine does) with constantly going off line & back on along with the camera buffers A LOT. My sales person was great! UNTIL he had the sale and left and never came back like he said he would during installation to make sure we received everything we asked for but we didn't and took forever and I believe I'm still paying for a t-stat that was taken back by a technician. I gave up and just pay my bill till it ends.

4 years ago

Reply from Vivint

Thank you for your feedback Dee! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Isaac Draper, UT

My experience has been positive. Rarely do I have issues with products not working correctly and if they are having issues, it is usually related to my own WiFi. The customer service is good and has gotten even better/faster with a new chat feature built right into the app.

4 years ago

Reply from Vivint

Thank you for your feedback Isaac! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Douglas Thompson

Its all good. Chad your service mgr is the best outstanding he care about the customer great people skills.Please do not price yourself out of the market, you have other company moving into the area. Need more promotion for old and new customers

4 years ago

Reply from Vivint

Thank you for your feedback Douglas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rick in Memphis

I have had nothing but positive experiences with Vivint. Their equipment works rock solid which has been a problem with other security systems. If I have any kind of question, they are there to eagerly answer them. If a battery goes out in one of my sensors they send me one and would send someone to replace it if I requested.

4 years ago

Reply from Vivint

Thank you for your feedback Noel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Aaron

Outstanding customer service. The Sky-panel (control panel) is a bit flaky and slow due to low hardware specs. I have reported this numerous times to get a fix, but none exist. Response from Ring Doorbell video feed is about 5mins late/offset from the alerts. Panel is about 3 second delayed (sometimes better/worse) when a door is opened vs the actual alert.

4 years ago

Reply from Vivint

Thank you for your feedback Aaron! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jason

The only interaction I had with them was at the beginning. They were prompt, respectful and helped me get what I needed. Everything else is running smoothly since. The only small issue has been changing out batteries. It's discrete and it works well. The best thing is probably the app.

4 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Judith

My favorite thing is the smart panel and if the alarm is set off they immediately come on the smart panel and talk to you. They are always very efficient and friendly and take care of the problem immediately. We're very pleased with it. We've had it for 2 years and we just added more to it. I always recommend them to people.

4 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Thomas

We had ADT before and they weren't able to cover our whole home without having 2 systems. Vivint approached us about changing and were able to alarm the rooms that ADT couldn't. We are happy with what we have and their service. What I like the best is we have a number lock on the front door so we don't have to mess with keys.

4 years ago

Reply from Vivint

Thank you for your feedback Thomas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Vivian

I love it. They are very knowledgeable. They assisted me in getting everything I needed in order to protect my disabled daughter. It's great because it works and I can use the camera to speak to the person taking care of my daughter while I am away. It is a good quality company they came in and gave me an upgrade to make my home safer.

4 years ago

Reply from Vivint

Thank you for your feedback Vivian! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Knut

After having ADT for 3 years prior to Vivint I can say I love this system. It's much easier and user friendly. The people are great to deal with. They take care of you and answer your questions. Very responsive and if something goes wrong they are right on it contacting me. I recommend it to everyone. It's a great system.

4 years ago

Reply from Vivint

Thank you for your feedback Knut! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Lindsay

We decided to get them because my neighbor had them and they were offering a good package deal. I would definitely recommend. We always get prompt service when we need things like new equipment. Through our cameras we've seen people trying to get into our cars. It's good to see who's coming and going.

4 years ago

Reply from Vivint

Thank you for your feedback Lindsay! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ron

I like the wireless technology and it seems to be reliable. It wireless and doesn't require a landline phone. When we've had problems with sensor and things like that vivint has been very responsive and looked after our needs in a timely way.

4 years ago

Reply from Vivint

Thank you for your feedback Ron! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Aaron

They're pretty easy to reach. I'm pretty happy with them. I like the app and it was real easy to use over my phone. I've only had one problem since I've used it is that one of the monitors got done but otherwise it's been it's been pretty good.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Aaron! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Addis

It's the best company. They have good service. Everything about it is pretty nice and very convenient. The feedback I have is when the salespeople promise you something they should honor the promises. They said I would have a 500 credit that was not honored. Other then that the service is good.

4 years ago

Reply from Vivint

Thank you for your feedback Addis! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Michael

Friendly staff and quick responses. If I had to have any kind of criticism it would be that the cameras are not very good quality. We have not had very many issues where we've had any devices fail. We're comfortable knowing we have a system that is reliable and durable for when we're not home.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Don

We can't complain about anything. They're on top of it. If we need them out to the house they've always been here very promptly. We couldn't ask for better service. If we by mistake open the door without turning it off it's handled very promptly.

4 years ago

Reply from Vivint

Thank you for your feedback Don! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ashton

The look is really good. I like touch panel. Everything else is incredibly reliable. Customer service has treated me consistently and they have been knowledgeable and very courteous. I would like for them to add some to control if from other smart home stuff, like apple home.

4 years ago

Reply from Vivint

Thank you for your feedback Ashton! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Gwendolyn

I've been a customer with them for years now and any time I call in with a discrepancy or something wrong with my alarm, I am able to talk to someone that is fluent in English and I don't have to repeat myself and that is one thing I really like. The best thing is being about to find everything on my phone as long as I have it synced with Vivint. There is a new upgrade that makes it slow and some delayed response.

4 years ago

Reply from Vivint

Thank you for your feedback Gwendolyn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Robert

I like their products and I like the people that presented it. They did a really good job. I've had two other systems before and this is a good system. They were able to secure my windows and other thing that other security companies weren't able to do. I wish it was cheaper but that is the way that it is.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Lynette

I've never had any problems with the system. I feel secure in my house when I put on the alarm system and I don't have to worry. The only thing is I wish they would put a box on the upstairs too, so I wouldn't have to go downstairs to turn it off.

4 years ago

Reply from Vivint

Thank you for your feedback Lynette! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Tom

The service and the equipment are both outstanding. I feel very confident in the system when I leave my house. It works really well, high tech. We always get a response right away when we call and they are very knowledgeable and friendly and completely helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Tom! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jessica

Every time I've dealt with customer service, it's only been a couple of times with the install and revamp, they were friendly and the guy was on time. The doorbell cam pick up things very well. I am not worried about anybody ever getting in. My house is secure.

4 years ago

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Verified Customer

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Brenda

I think it is a little more expensive than others but it works fine. I've been broken into before and they stole my grandmother's ring. I know I am safe with them. I have no intention of changing it. They answer you right away.

4 years ago

Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Gabriela

They are very reliable and good customer service. If you have a problems of any king, they are right there to help you. The system is very simple to use and they are very knowledge if you have any questions. Very good quality. I love the cameras. You can really see the details. Everything else is good, I like the company.

4 years ago

Reply from Vivint

Thank you for your feedback Gabriela! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Darwin

A monitor on my garage does not chime if breached but the rest of the quality is good. We have peace of mind because of everything is offers to protect me and my family. The phone's ability works really well for me. Customer service is really good and ninety nine percent of the time they resolve any issue in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback Darwin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Phyllis

It was a very easy installation and transfer from the company we had before. They are responsive to phone calls. If you call the helpline because you want to reset something in your system, they're very responsive and helpful. I've been very satisfied with Vivint and I don't intend to transfer to anybody else.

4 years ago

Reply from Vivint

Thank you for your feedback Phyllis! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Treneisha

They're really responsive when I need or when I have any questions. There have been times when we've been out of time and someone needed to come to the house to pick up something and we are able to be on a beach in Jamaica and unlock our door and then lock it back. It's pretty convenient.

4 years ago

Reply from Vivint

Thank you for your feedback Treneisha! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joseph .L Barraco

They answer all my questions. It's incredible. It's reliable. I've never had any trouble. The customer service will go over everything and everything gets done right the first time. Vivint is an incredible company. It's reliable, no false alarms. They protect me, they're worried about me and treat me like family.

4 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Matthew

I have friends that have used it and trusted and relied on them so it was an easy decision for me to sign up. They are always attentive and friendly to you. They work correctly and efficiently. I've never had any problems with the system. It is easy.

4 years ago

Reply from Vivint

Thank you for your feedback Matthew! We are so glad to hear that you're enjoying your system and appreciate you letting us know about your experience with us. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Betty

I love the app and the easy access. Every time I've had to deal with any of their personnel, they've been friendly and knowledgeable. The technician explained every question I had with the equipment. Even if you have a minor problem, the replace it no problem.

4 years ago

Reply from Vivint

Thank you for your feedback Betty! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Cheryl

They gave us a good deal. It does a lot more than other security systems. You can see the front and back doors with all the sensors we have. Every time I've messed something us, they walked me step by step how to fix it. I'm very happy with it.

4 years ago

Reply from Vivint

Thank you for your feedback Cheryl! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020