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Vector Security

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42 User Reviews

4.6

Overall Score

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LAST UPDATED: September 24th, 2021

Vector Security has been offering security solutions for over 40 years. The company offers professional installation for its security systems, which are monitored 24/7 by the alarm company and its trained team.

Vector Security offers its basic package starting at $39.95 per month. Equipment costs may vary depending on home automation or other security equipment added to the package.

The Vector Security team has won several awards such as the Central Station Operator of the Year award from SDM Magazine, Dealer of the Year award from SDM Magazine, Police Dispatch Quality award and more. Vector Security provides home security systems for more than 300,000 customers.

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The Good

  • Lifetime Warranty of Service Repairs and Equipment Replacements
  • Offers Home Automation and Security Features
  • Professional Monitoring and Installation
  • Live Video Surveillance
  • 12-Point False Alarm Reduction
  • Alarm Monitoring for Homes and Businesses
  • Products and Packages
  • No Activation Fee

Lifetime Warranty of Service Repairs and Equipment Replacements

One of the most appealing aspects of Vector Security's service is its SecureCare warranty included in even the most basic security package. Its warranty covers equipment replacement and service repairs in the event equipment is broken at no additional cost to the client.

Consumers can also opt for the SecureCare Plus package that includes the lifetime warranty as well as free system inspections every two years, free battery replacement services, and a free system installation at a new residence if the client should move.

Offers Home Automation and Security Features

Along with the impressive warranty, Vector Security offers several security and home automation features. Consumers can purchase home alarm monitoring that has a burglar alarm, a fire alarm, a carbon monoxide alarm, a medical emergency response, and other home automation features.

Professional Monitoring and Installation

Vector Security professionally installs and monitors its equipment from Vector Security monitoring centers.

Live Video Surveillance

Vector Security offers live video surveillance. The provided security camera system gives you peace of mind by allowing you to access real-time video at any time through the use of your mobile phone, computer, or tablet (via the Vector Security app). You can also receive real-time alerts letting you know when someone is at your door and has triggered any of the motion detectors.

You aren't limited to one camera at a time either; you can access camera footage from multiple security cameras at once. Additionally, you can store the video footage to your cloud storage to access later. Remote access also enables you to turn each camera on and off from anywhere.

12-Point False Alarm Reduction

Vector Security Company has a 12-point false alarm reduction to reduce the sacrifice of valuable time and resources in non-emergency situations. Vector reduces false alarms through the use of technology such as abort delay and electronic verification. This way, authorities won't be bothered with false alarms, and they will be aware when an emergency is real and requires immediate help.

Alarm Monitoring Service for Homes and Businesses

Vector Security company provides professional monitoring and security systems for homes as well as all types of businesses, regardless of if there is one business location or thousands.

Here is a breakdown of what type of home security system and video monitoring service Vector Security offers homes and businesses:

Home Security Solutions

  • Monitored carbon monoxide, fire, and burglar alarm
  • Home automation
  • Video surveillance
  • Mobile app solutions
  • Personal emergency response
  • Energy management
  • Environmental hazard monitoring
  • Home technologies

Business Security Solutions

  • Monitored burglar, fire and carbon monoxide alarms
  • Video surveillance
  • Managed network services
  • Mobile app solutions
  • Energy management
  • Access control
  • Environmental hazard monitoring
  • Loss prevention strategies

Products and Packages

Vector Security offers competitive home security equipment for both residential and commercial customers. These include the following smart home products:

  • Smart outlet
  • Smart garage door opener
  • Smart lock (access control)
  • Video doorbell camera
  • Smart thermostat
  • IQ Panel 2 Plus
  • Smart light bulb
  • Streaming video recorder
  • Indoor Video Camera 622

As for packages, Vector security provides the following:

Essential Security Package

  • Wireless control panel
  • 3 door/window sensor
  • Motion detector
  • SecurityCare Plus
  • Yard sign and window decal
  • Professional installation
  • Professional monitoring

Home Automation Package

All features of the Essential Security package, plus the following:

  • Mobile solutions
  • Indoor camera

Connected Home Package

All features of the Home Automation package, plus the following:

  • Smart thermostat
  • Door lock

The home security company also provides the homeowner with additional alert and personal safety devices to supplement any home security system:

  • Carbon monoxide detector
  • Smoke detector
  • Medical alert pendant

No Activation Fee

Vector Security does not charge an activation fee for its home security system and monitoring service. Many other home security companies in the industry charge hefty activation fees, so it's convenient for consumers that Vector Security doesn't charge an additional fee.

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The Bad

  • Not a National Service
  • Poor Online Transparency
  • Higher Monthly Cost
  • Poor Customer Service Reviews

Not a National Service

While Vector Security does provide services in several states, it is not a nationwide service. Currently, Vector Security provides services to residents of Delaware, Florida, Louisiana, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, and Virginia. Consumers located outside of Vector Security's service areas will not be able to retain its services.

Poor Online Transparency

There are several pieces of information that are not readily available to consumers on its website. Specific pricing and package information beyond the most basic Vector home security package cost, cost of equipment, and contract details are not included on its website unless consumers provide contact information or speak directly with a Vector Representative. Some consumers may be frustrated by the lack of upfront transparency with this information.

Higher Monthly Cost

The most basic Vector Security pricing starts at $39.95 per month. The $39.95 price tag is higher than several of the other home security providers we have reviewed and will most likely be higher than that depending on other equipment or home automation features added to the package.

Poor Customer Service Reviews

Several customers have complained about an inability of Vector Customer Service to respond to service issues by failing to return phone calls. Several customers also reported that attempting to cancel Vector Security services was made almost impossible by its customer service. It is concerning to sign any sort of contract with a company who may not deliver on the promises made during sign up.

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The Bottom Line

Vector Security provides a lot of options as far as home security and automation features are concerned. Its lifetime warranty provides peace of mind and additional security throughout the lifetime of the home security system. Its higher price tag as well as limited locations it currently services may limit the number of consumers that will be eligible for its services.

The poor customer service several consumers have experienced with the alarm company is also an area of concern. Read Vector Security reviews below to help with your decision and to find out more regarding consumers' experiences with Vector.

We recommend looking into home security companies with a more positive customer service reputation for comparison to determine the company that will best meet your needs. Read Vector Home Security reviews below to help with your decision. 

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Star Rating

2.2

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42 Reviews

Review Breakdown

5 grade

24%

4 grade

2%

3 grade

5%

2 grade

2%

1 grade

67%

Sentiment Criteria

Value

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Quality

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joe Haslet, TX

The service that I received for the last 3 years was good, but their customer service is horrible. They make it almost impossible to cancel their service. They send you a cancelation email that looks like a first grader made it. Then you have to wait a week or so to see if they even received it. The customer service people are rude and very disrespectful.

2 years ago

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Mary Lee Skipperville, AL

$100 down $49.99 a month. Repair of equipment is free. Outside light camera extra. Prompt response on service locally. Long contracts.

3 years ago

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