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Safe Home Security

Is This Your Business?
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37 User Reviews

1.9

Overall Score

LAST UPDATED: October 15th, 2021

Safe Home Security has been protecting families and businesses (and their most important assets) for more than two decades. This type of experience has allowed the company to develop a business model that gives customers the highest level of customer service. This top notch service does not end after the system design or professional installation phases. Instead, it extends for the life of the security system, constantly working to keep everything as safe as possible.

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The Good

  • More than Burglary Protection
  • Multiple Payment Options

More than Burglary Protection

Unfortunately, there are many more types of security issues that customers are faced with than just burglary. Fire, medical emergencies, flooding are all other potential hazards, which is why Safe Home Security offers customers protection options that covers all of these areas. When customers work with Safe Home Security they can feel more confident knowing they are getting a well-rounded system.

Multiple Payment Options

Safe Home Security also understands that not every customer has the same situation and works to accommodate most circumstances. A major way this is done is by offering payment options for monitoring services. Customers have the option to choose from monthly, quarterly, or yearly payment plans. It is unclear whether customers will receive a discount if they choose to pay quarterly or yearly for their security system, but these options allow them to choose what will work best for them allowing them more control over their protection.

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The Bad

  • No Exact Prices
  • No Equipment Information

No Exact Prices

Prices are not included on its website, which can make the decision-making process very difficult for customers. Since purchasing a security system is such an important decision for customers, it is very helpful when companies disclose as much information upfront as possible.

No Equipment Information

Overall, there is a very large lack of information given to potential customers researching Safe Home Security as an option for their security system. Customers need to work directly with a security expert to design a system that will work for them to protect what they want to protect, but the exact ways that this is done is not clear. No information is given about equipment offered by Safe Home Security, including the basics of types (e.g. door sensor, security camera, motion detector, glass break sensor, etc. ), or exact specifications of the equipment. 

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The Bottom Line

Those customers who choose to be protected by Safe Home Security will benefit from the professional monitoring and customer service provided by the company. But it will be difficult for anyone to choose Safe Home Security as there is such a huge gap in the presented information. Customers will definitely have to speak to a customer service agent in order to get any idea of the system they can have through Safe Home Security.

For more information on customer experience, read the Safe Home Security reviews below. 

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Star Rating

1.4

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37 Reviews

Review Breakdown

5 grade

3%

4 grade

8%

3 grade

3%

2 grade

0%

1 grade

86%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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dsel jstu

there is a very large information given to potential customers researching Safe Home Security as an option for their security system. Customers need to work directly with a security expert to design a system that will work for them to protect what they want to protect.Those customers who choose to be protected by Safe Home Security will benefit from the exceptional monitoring and customer service provided by the company.Safe Home Security appears to have a money-back guarantee on the security systems or services offered if a customer is not satisfied.There is mention of an equipment warranty for any products sold by Safe Home Security.

4 years ago

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Garry Wilson Layton, UT

NO CONTRACT! When I moved my security system from a previous residence I signed up a month-to-month with a local monitoring company to install (at no cost) and monitor both fire and security. That company eventually sold out and my service was picked up by Safe Home Security. It has been more than 2 years now, and I am super happy with the monitoring provided. Using the Alarm.com application nothing could be easier. I initially had a problem getting signs and stickers but after a few calls all is well.

3 years ago

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Mich

As mentioned in the profile above, their service is exceptionally good. Whenever we've set off the alarm by mistake, they are quick to respond, checking to see if we are all right. When we first had the alarm system installed, they used the equipment we already had from a previous company and we have had no problems since then. Once, when our hallway sensor went out, a service person came the next day and replaced the battery in the sensor. I think they are a much better company than where you have them rated.

4 years ago