Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 30-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.2
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2,644 Reviews

Review Breakdown

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Alfred
April 18th, 2019 Lake Charles, LA DETAILS
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If we make a mistake and forget to turn the alarm off when we get into our house, they are quick to call us to make sure we have no problem. It's easy for the homeowner to install.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Lindsey
April 18th, 2019 Hillsboro, OR DETAILS
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The equipment seems to be holding up and working well.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Kimberly
April 18th, 2019 DETAILS
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The customer service is very knowledgeable and we needed their help and it was easy to follow directions. I kind of had issues with one of the door sensors. I like that we can do it through wireless on our phones and we're not home.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Sonya
April 18th, 2019 DETAILS
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They give prompt responses. Their app is easy to use.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Trevor
April 18th, 2019 Laurel, MD DETAILS
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I like checking their working app so I don't have to call all the time. There was an easy of installation and the connectivity between all of the tolls. We didn't have the internet when we set it up and we don't need it to get the security system working and that was excellent.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Emanuel
April 18th, 2019 Columbia, MO DETAILS
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Protect America is always prompt and it's been there for protection.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 18th, 2019 Hollywood, FL DETAILS
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I like that you don't have to nail anything on the wall. Usually it's kind of difficult to get ahold of the customer service. It seems pretty reliable. I haven't had any problems. I call and check on it monthly just to make sure it's working and they've been very helpful. Protect America seems pretty reliable and they suggest checking it every month.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Sandra
April 18th, 2019 Philadelphia, PA DETAILS
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I've never had a problem when I called. I have a question and they give a straight answer. They are very thorough. The system does what they said it was going to do. They added an additional camera on the lower level with no additional cost.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Michael
April 18th, 2019 Tucson, AZ DETAILS
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I like that we do not need internet in the house because it uses cell phone towers. We have a great signal with cell phones so we decided to go with Protect America. It was easy to set up today. They called and walked me through the set up. It was less than a half hour to do everything. It's easy to use. I can arm or disarm it with my smartphone.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Eileen
April 18th, 2019 Gilbert, AZ DETAILS
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Protect America has been very proactive to our needs. They have very clear instructions so they made the installation very easy. The equipment is very easy to use. It's nice looking. They're doing everything the way we need them to do.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Leon
April 18th, 2019 DETAILS
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I was very hard to get ahold of and the agent was patient enough to keep trying to make contact so we could get it hooked up. They were very professional about it. It's pretty self explanatory once you start installing it and I have the devices that I needed.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 18th, 2019 Carson, VA DETAILS
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The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was. Making sure that they were protecting my investment. I've had issues with connecting to the internet. The WiFi has not been a hundred percent all that great because of somewhat false readings at times and the notifications that the alarm has been turned off and turned on making me think that somebody's home and apparently that's not the case. Other than that, I've been relatively satisfied.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 18th, 2019 Goodells, MI DETAILS
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It's been pretty good service however when I call sometimes, I don't see an immediate response.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Ruth
April 18th, 2019 Clinton, MD DETAILS
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The representatives were knowledgeable and friendly and helped me set it up with a minimum amount of problems. They answered all my questions which is more than the previous service I had did. I find it hard to set my alarm without the key chain. I guess you would use the app but I would like to be able to use the key fab and set my alarm which I can't do at the moment.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Tim
April 16th, 2019 Middletown, PA DETAILS
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Purchased system in April 2018. Sales team was aggressive and lied about several items that were to be included in the system and lied about after the contract term expires the monthly rate would be lowered significantly. (it stays the same as per upper management at Protect America) System never worked right since day 1. Received countless defective sensors, smoke detectors, doorbell, and 2 faulty panels. Every week, month, day my wife and I were disturbed with false alarms and trouble beeps in all times of the day and night. Most of the tech support team are untrained and amateur. There are a few good eggs working there but as a whole they don’t know what they are doing. Their highest tiered tech who is a former airline pilot had the nerve to blame the issues on airline traffic in my area. When confronted with issues happening at 3am when no airplanes are in the sky, he just shut down and stopped returning calls and emails. The only way to get help at Protect America is to contact Janet Laird the COO of the company. She puts you in contact with the “good” eggs. I appreciate all the help her and her team have finally brought me. Almost a year later of dealing with a shady salesman, faulty equipment, hours and hours and days and days of family time wasted, security concerns (half the agents don’t ask for your passcode to deal with account information), untrained techs (I know more than most of their company about their systems), horribly long wait times, and wasted money of own (batteries, sirens, etc.) I finally, knock on wood have a stable system. I will in one year update the score to a 2 if everything remains stable. The reason for still a low score? Protect America has not made things right. I am out tons of money and personal time that I will never get back. They issued a few credits over the past year but to my wife and I we should not have paid a dime until the system worked and we received what we purchased. If Protect America makes things right, I will update the review. Until than this is a reminder to be very cautious dealing with them. They have lots of bad reviews for a reason….

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Reply from Protect America

Apr 18, 2019

Hey Tim - We're sorry to hear of your struggles. If you could, please reply via a private message with the full name and address associated with your account and a team member will reach out to you to help right the ship. Thank you and looking forward to connecting with you.

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jim gower Jr.
April 15th, 2019 Fairbanks, AK

Salesman was like a sketchy used car salesman. High pressure sales, then he haunted my phone and email.

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Reply from Protect America

Apr 16, 2019

Hello Jim - Thank you for taking the time to share your thoughts. We totally understand that sales calls can be awkward for some. Furthermore, we're sorry to hear that you felt as if our sales team was pressuring you and then proceeded to follow up with you. If you don't mind, we would appreciate any and all additional insights that you may have to offer. This sort of feedback is invaluable and helps immensely when it comes to the development of our sales team. If you wish to provide some constructive criticism, please do so via a private response. Thank you!

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Damian Seth Aldridge
April 15th, 2019 Houston, TX

They never contacted me. They obviously do not like new, large accounts. Or maybe PA didn't want my business.

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Louis DeMark
April 15th, 2019 Pittston, PA

The representative I spoke with was knowledgeable and had offers for me, as an incentive, if I chose a particular package

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Reply from Protect America

Apr 18, 2019

Thank you!

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Jerry Weissman
April 15th, 2019 Goodyear, AZ

Spoke to great person on phone with lots of information

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Reply from Protect America

Apr 18, 2019

Thank you!

Verified Customer

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Fred
April 15th, 2019 Hoffman, NJ DETAILS
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Protect America is always willing to help and they made it a very easy process, establishing the system to begin with and repairing it when needed. I've never had a flase alert or problem with it. It always worked.

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Reply from Protect America

Apr 18, 2019

Thank you!

Verified Customer

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Karen
April 15th, 2019 Louisville, KY DETAILS
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I could install it myself with their guidance. The pricing was good and they were also really helpful just in setting it up. I had to get some new sensors and the customer service was immediately helpful in reinstalling those and being really patient with me and getting that set up so I think they're great.

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Reply from Protect America

Apr 18, 2019

Glad to hear you found the installation process simple and easy!

Verified Customer

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Dorita
April 15th, 2019 Lawrenceburg, KY DETAILS
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They wouldn't be in my house if I didn't trust them. They hace good quality equipment for a good price.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Ryan
April 15th, 2019 Abingdon, IL DETAILS
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Anytime we've had an issue, they've been able to fix it immediately.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Brandon
April 15th, 2019 Phyllis, KY DETAILS
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Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 15th, 2019 Phoenix, AZ DETAILS
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It's easy to use and the nice this is that it's so easy to install.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Rebecca
April 15th, 2019 New Palestine, IN DETAILS
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They stay on the phone with you and answer every question that you have and take their time. Some of the sensors are large and difficult to place on doors and windows. I liked the ease of setting up the equipment.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Robert
April 15th, 2019 Palm Springs, CA DETAILS
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A friend recommended Protect America to me. Their protection makes you feel safe and the equipment is a good quality.

Verified Customer

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Lachandra
April 15th, 2019 Shreveport, LA DETAILS
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Their monitoring system is very good and their return time if you have to call the police or anything like that if the alarm goes off, they respond very quickly. It's convenient. It's easily set up. They have great service.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Daniel
April 15th, 2019 San Diego, CA DETAILS
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They have efficient service with good customer care. There's been a couple of times that there is a disconnect between the sensors and the alarm system so we continuoulsy have to updated that.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Taronda
April 15th, 2019 Philadelphia, PA DETAILS
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The customer service representatives answers all your questions.

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Reply from Protect America

Apr 23, 2019

Hey Taronda - Thank you for taking the time to leave some feedback. Is there anything else we can do to help? Seems that you felt that there was some more to be desired given your star rating. We would love to have a team member reach out to you and figure out what we can do to better serve you. If you wish to speak with a team member, please reply via 'private response' with the full name and address associated with the account. Thank you again for your feedback and we look forward to connecting with you!

Verified Customer

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Edith
April 15th, 2019 Aulander, NC DETAILS
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The customer support has always been on point in calling at any time.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 15th, 2019 Clearwater, FL DETAILS
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I like that I get notifications on my iPad when the alarm has been activated or deactivated.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Randall
April 15th, 2019 Huntsville, AL DETAILS
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They were helpful when I was setting it up. It was easy to set up.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Carl
April 15th, 2019 Laveen, AZ DETAILS
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I've been a customer with Protect America for a long time, over twenty years. They're professionals and they're courteous. They use state of the art equipment now. It's very easy to work with and they have a good system.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Morris
April 15th, 2019 Denver, CO DETAILS
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Protect America was responsive when I had issues with setting it up and with problems when it was not working properly. The system has been reliable and works properly. It's an easy to use system and all the parts are all guaranteed in cases of problems during the life of the contract.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Michael
April 15th, 2019 Manassas, VA DETAILS
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It was delivered through the mail which is easy. I've never had any problems with the customer service. They always do whatever I need and I always get what I want. When I was trying to figure it out when the alarm goes off because it's really loud so the whole neighborhood would be woken up if someone ever tried to break in.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 15th, 2019 Charleston, WV DETAILS
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In the end, Protect America was a lot cheaper than AT&T. I like that I can tell it's working when I go in and out of the door. The alarm is very loud - the whole neighborhood would be woken up if someone ever tries to break in.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Michael
April 15th, 2019 Placerville, CA DETAILS
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There is a wait time when I have made calls and are wanting to get information and being put on hold. It takes a long time it seems like in many cases. I made a call recently to cancel one of my house systems and I really got a run around on that one. I've had no problems with the equipment. I have the wireless system and I really like it.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Jeff
April 15th, 2019 Tucson, AZ DETAILS
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I haven't had any interaction with them since I first got the account and that was a good experience.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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John
April 15th, 2019 Lake Ariel, PA DETAILS
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When I recieved all the equipment, there was some stuff that for some reason one or two of the items were not there and Protect America immediately took care of it and talked through a step by step process of attaching everything. The sticky process on the back sometimes comes off and it's only happened once or twice then I glued it. It's very easy to up and it's very easy to turn the alarms off and you can do it from a remote. They should find another way to attach the window systems and door systems other than just velcro or sticky tape.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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J
April 15th, 2019 Harker Heights, TX DETAILS
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The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. I like the company, I like how they operate. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". They're on top of things.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Chris Shelamer Terry
April 10th, 2019

Very courteous and helpful: was able to hear my concerns, and address them appropriately!

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Reply from Protect America

Apr 15, 2019

Thank you!

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Becky Harkins
April 10th, 2019

The support was fantastic. The lady who helped me with installation made it very easy.

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Reply from Protect America

Apr 15, 2019

Thank you!

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Tony
April 10th, 2019

Knowledgeable and helpful and good warranty and good service and price

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Reply from Protect America

Apr 15, 2019

Thank you!

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Tim Adair
April 10th, 2019

Kimberly was very professional in our whole call on getting the right service for my family

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Reply from Protect America

Apr 15, 2019

Thank you!

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cheryl rudd
April 10th, 2019

Never heard from them, requested information, but there was no followup. No longer interested.

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Reply from Protect America

Apr 14, 2019

Hello Cheryl - Thank you for taking the time to share your thoughts. We're sorry to learn that our team failed to follow through on your request for information. If you don't mind, please reply to this message with the best method of contact and a member of our team will reach out to you. Thank you again for your feedback!

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Hao Pengshung
April 10th, 2019

Great product, service, and simple installation process.

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Reply from Protect America

Apr 15, 2019

Thank you!

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Johnny
April 8th, 2019 Moreno Valley, CA DETAILS
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This company never answers the phone. After waiting a long time they say to leave your phone number and they will call you right back when they’re available. They never call back.

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Reply from Protect America

Apr 09, 2019

Johnny - We're sorry to hear about your less than stellar experience with our customer care team. Please reply with the full name and address associated with your account so that a member of our team can reach out to you.

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Alfred Schepis
April 8th, 2019 Chandler, AZ DETAILS
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Protect America is a horrible company. They lock you into a long term contract. You'll soon find out that their service is really poor and guess what YOU CAN'T CANCEL! The are too many home security companies that don't require that you to agree to a long term contract!

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Reply from Protect America

Apr 09, 2019

Hello Alfred - Thank you for your feedback. We're sorry to hear that you are unhappy with your decision to agree to a contract. If you could, please reply via 'private message' with the full name and address associated with your account so that a member of our customer care team can reach out to you. Thank you again for your feedback and we look forward to hearing back from you.

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barbara green
April 4th, 2019 Mobile, AL DETAILS
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I had an awful experience with this company. I canceled my renewal on 13th of February. our policy ended March 31. I gave them the 30 day notice I was told to give. they only canceled one account,( even though I had 2 accounts at the same address under the same acct name and address) stating that I should have told them I had two accounts. How did I know they could only see one acct when they are in there system. it's no way I could know that, poor customer service. They presented themselves as a top notched company . once info is put in the computer it should have revealed all my info so they would have been well informed but instead I paid the cost of another month payment because they said they were not aware I had 2 accts at the same address but only one account pulled up. but I was penalized for their computer system not pulling up both accts in the amount of 51.99$. I spoke with Jennifer and team lead Martha who informed me the customer I should have informed them that I had two accounts even though both accounts were in their system under the same address and name and password code? Think twice before you place your family lives in the hands of this security company if they can't pull up your two accounts in the same system imagine if you had a real emergency. I didn't want to leave any rating but it would not allow you to publish your review unless all fields were filled wow.

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Reply from Protect America

Apr 05, 2019

Hello Barbara - Thank you for taking the time out of your busy day to share your insights. We totally understand where you are coming from and can only imagine the frustration. We're sorry to hear about your less than ideal experience and would like to get to the root of the problem. If you could, please reply via 'private response' with the full name and billing address associated with your account and a member of our team will contact you. Thank you again and we look forward to hearing back!