Protect America

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Protect America Logo

Protect America

verified
Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry as well as a quality star rating from consumers. Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Almost 30 Years of Experience in the Home Security Industry 
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99 - $41.99. With said prices, the yearly cost ranges from $239 - $503. Protect America's complete cost over the course of the 36-month contract ranges from $719 to $1,511. This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99/mo, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99/mo.

The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. $41.99/month for added features and cellular monitoring is still a competitive price and one of the most affordable offers out there. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and included with most of its packages is:

  • One control panel
  • Three door and window sensors
  • One motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations. Many home security providers require a costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20/month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America has a mobile app that gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, & other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease. Lastly, the app gives you notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app. This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock.

The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door if you need to while away from home. Your home never has to be left unprotected.

Z-Wave Light & Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as gives you the capability to dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo. Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring. You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

Silver Package

  • Standard control panel
  • 9 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

Platinum Package

  • Standard control panel
  • 14 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Almost 30 Years of Experience in the Home Security Industry 

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry. A somewhat lengthy contract is much more common for companies who offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs. With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; However, contracts are not unusual for home security companies and Protect America prices are one of the most affordable security solutions out there. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.2
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2,303 Reviews

Review Breakdown

5 star
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1 star
9%

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Antonio
December 7th, 2018 DETAILS
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First I would like to say, In the ten years I had the service we never had an alarm go off. So I can not speak for the monitoring service. Everyone knows the app (android) is horrid. So I will not go into detail on that. What I will tell you it's almost impossible to cancel. So far I am on my 5th day calling. It usually takes about an hour on hold before someone picks up. Than you tell them you would like to cancel. Now she has to transfer you to someone else. That is where I am right now. 33minutes and counting on hold. Like the 4 previous days they will TELL YOU THEY NEED TO EMAIL YOU THE CANCELATION FORM. It never comes. So what I am doing tonight is staying on the phone with them until the email arrives. Finally after 5 days of trying the email came thru. Tonight was not bad. 52 minutes on hold. The other nights were longer. That's about 5 hours wasted on hold with this company. Never ever ever again. Please take your hard earned money and give it to someone else.

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Reply from Protect America

Dec 07, 2018

Hey Antonio, thank you for taking the time to leave us feedback on your experience. At Protect America we strive to improve our service through valuable customer insight. It sounds like you have everything taken care of, but please feel free to DM us if you need anything else! Thanks and please let us know if you have any questions!

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Lorena Perales
December 7th, 2018 Fort Worth, TX DETAILS
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When you’re a new customer they will answer you quick, once you’re an existing customer and are having issues with your system you need to reserve a whole day just to talk to them. I was on hold for over 2+ hrs and decided to hang up no answer what so ever.

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Reply from Protect America

Dec 07, 2018

Hey Lorena, we’re sorry to hear about your troubles getting a hold of us. At Protect America we do our best to reduce or eliminate hold times as much as possible. Could you please DM us with some additional details so that we can assist you in this matter? Thanks and please let us know if you have any questions!

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Willi Moreira
December 4th, 2018 DETAILS
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Good service, good technology but the app to control not to good.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Rick Smith
December 4th, 2018 Colorado Springs, CO DETAILS
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Good customer service, reasonable cost, good equipment

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Reply from Protect America

Apr 15, 2019

Thank you! Always nice to hear that we're doing right by our customers!

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Kathryn Mercer
December 4th, 2018 Tucson, AZ DETAILS
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Their pricing for life, equipment-ease if use, and if course the customer service is fantastic.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Karen Auzenne
December 4th, 2018 San Antonio, TX DETAILS
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For one it'''s a self installed system and they want to charge you as if they are a full service company. Secondly you have to apply for and pay for your own alarm permit. Lastly, if you want to cancel your service you have to pay whatever your remaining balance is for the duration of your contract.

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Reply from Protect America

Dec 05, 2018

Hey Karen, thank you for taking the time to leave us feedback on your experience. While we are a self- install security company, all of our equipment is preconfigured by our security experts to match your unique specifications. It comes ready to use right out of the box, so installing is generally only a matter of affixing it in place. If you’d like, please feel free to DM us with some additional details so that we may assist you with this. Thanks and please let us know if you have any other questions!

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Kashyap Dixit
December 4th, 2018 Dover, DE DETAILS
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There are no concerns on company's part though two of our sensors are not working.There are no personal visits. Not even one time. No telephone calls. This puts us off.

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Reply from Protect America

Dec 05, 2018

Hey Kashyap, we’re sorry to hear that your sensors are malfunctioning. At Protect America we certainly want to correct any issues you might be having with our service! Could you please DM us with additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

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Rabia
December 4th, 2018 DETAILS
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Good price, very reasonable and willing to help all the time, so far I am happy with the service

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Kele Piper
December 4th, 2018 DETAILS
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My system is not installed the way it should be and I am not using the features as intended. I am not a tech person so to expect me to be able to install and use a system with a phone call is not very realistic.

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Reply from Protect America

Dec 05, 2018

Hey Kele, we’re sorry to hear that your equipment is not working as expected. At Protect America we have all of our equipment preprogrammed by our security experts to match your specifications. It should work out of the box without any need to tweak the settings. Could you DM us with some additional details so that we can assist you with your setup issues? Thanks and please let us know if you have any other questions.

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George Garneau
December 4th, 2018 DETAILS
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Reliability, convenience, fair price, are the things that stand out with my experience with Protect America.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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PHUONG PHAM
December 4th, 2018 Woodbridge, VA DETAILS
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The customer service and the product are excellent.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Dave Foster
December 4th, 2018 Spring, TX DETAILS
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Terrible service and terrible plans. You don'''t save money with them, it costs more.

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Reply from Protect America

Dec 05, 2018

Hey Dave, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer

Verified Customer

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S B
December 4th, 2018 North Las Vegas, NV DETAILS
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Able to move residences with system, fairness of monthly service, support with setup

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Sardia Hankins
December 4th, 2018 Raleigh, NC DETAILS
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Because it is very difficult to get to a customer service during business hours and after hours for non emergency needs.

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Reply from Protect America

Dec 05, 2018

Hey Sardia, we’re sorry to hear that you have had a difficult time getting a hold of our customer care team. At Protect America we strive to eliminate hold times entirely and make it as easy as possible for our customers to get assistance. Would you mind direct messaging us some additional details so that we can get someone to help you with any issues you are experiencing? Thanks and please let us know if you have any questions.

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Amber Monske
December 4th, 2018 Abbeville, AL DETAILS
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Alarm has went off on a couple occasions and I was never contacted that the alarm was activated. Also, there was a malfunction with the box and the screen wasnt working on a Sunday so I was unable to leave the house until Monday because technical support is only available Monday through Friday during normal business hours.

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Reply from Protect America

Dec 05, 2018

Hey Amber, we’re sorry to hear that your equipment is not communicating properly and that your panel screen is malfunctioning. Our customers’ peace of mind while we protect their home is certainly our priority and we certainly want to correct any issues you might be having with our equipment. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

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Tawana Robinson
December 4th, 2018 Chattanooga, TN DETAILS
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They don't have anyone to install for you. Installing yourself is easy but the motion detector is difficult.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Gloria Jean Cobb
December 4th, 2018 St Louis, MO DETAILS
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Great customer service everyone was helpful and kind.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Paul Gauthier
December 4th, 2018 Trenton, MI DETAILS
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Your app needs to be upgraded to world class app.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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J Bill
December 4th, 2018 Wharton, TX DETAILS
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Much too expensive for a DIY installed securtiy system...

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Reply from Protect America

Dec 05, 2018

Hey J, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Also, all of our equipment is preprogrammed by a security expert to match your unique specifications before shipping it, making it ready to use right out of the box. Please feel free to direct message us or give us a call and we can get you our latest offer.

Verified Customer

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jane lee
December 4th, 2018 Redondo Beach, CA DETAILS
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Product is unreliable and control panel is difficult to use. If i had known how difficult it is, i would've never signed the contract, now i'm tied in for 3 years-- it's so bad i'm even considering paying the remainder of my contract just to move on. i'd rather go w/ something more user friendly like Nest or Simpli Safe.

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Reply from Protect America

Dec 05, 2018

Hey Jane, we’re sorry to hear that you are having issues with our panel. At Protect America we have our security experts preprogram all of the equipment before shipping it. It should work as expected right out of the box. Could you DM us some additional details so that we can assist you with your panel? Thanks and please let us know if you have any questions.

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Ken Houpt
December 4th, 2018 DETAILS
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To push, I asked to be removed from call list 5 times on one 6 hour period.

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Reply from Protect America

Dec 04, 2018

Hey Ken, we’re sorry to hear that our sales solution representative was too pushy. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

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Rebecca Day
December 4th, 2018 DETAILS
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Because I called to get a price quote. But instead of asking me what I wanted the salesman wanted to tell me all about how great the company was and how important security was for my home. After several minutes I just hung up because the guy would not stop talking and I was calling on my lunch break. Like most people who can afford a security system I am a working professional with little time for chit chat. I had already researched the company and found them acceptable. I didn't need a sales pitch I needed product and installation information along with cost. I decided as he talked that I didn't need the product from Protect America after all.

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Reply from Protect America

Dec 04, 2018

Hey Rebecca, we’re sorry to hear that a sales solutions specialist did not respect your time on the phone! At Protect America we strive to offer a friendly and enjoyable experience on the phone. If you’d like, feel free to DM us here if you have any questions, thanks!

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Bruce
December 4th, 2018 DETAILS
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What interaction? I've had no contact with them since I sent in a request for information and for someone to contact me. I believe that was over a week ago, maybe two weeks - I don't remember at this point.

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Reply from Protect America

Dec 04, 2018

Hey Bruce, we’re sorry to hear that no one reached out to you with information! At Protect America we strive to continuously improve our response rate. If you requested information via email there’s a pretty good chance that the email ended up in the spam folder. Please feel free to DM us or give us a call if you have any questions!

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wilstyx
December 4th, 2018 DETAILS
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they have called me 3 times a day EVERY DAY -- 2 rings and hang up. No message !

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Reply from Protect America

Dec 04, 2018

Hi there, thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list from our website. We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

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Lynn Rockwell
December 4th, 2018 DETAILS
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Everything thing went smooth to get it setup. Ease install

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Mel Burstein
December 4th, 2018 DETAILS
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After 30 years with ADT, and it's predecessor companies (Brinks, etc.), I switched to Protect America, Inc. Similar service at half the price.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Michael Levenberg
December 4th, 2018 DETAILS
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Helpful, Professional and knowledgeable employee Kimberly, helped with initial set up..

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Reply from Protect America

Apr 15, 2019

Thank you! Always nice to hear that we're doing right by our customers!

Verified Customer

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Michael
December 4th, 2018 Wallkill, NY DETAILS
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Protect America provides value and quality of security. The system hasn't failed me yet. Anytime I've ever had a problem they've always been there to answer my questions and they're courteous, consummate professionals.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Henry
December 4th, 2018 Faison, NC DETAILS
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It's much more inexpensive than the system we had. If we have a little problem, customer service walks us through it. I like the security because it's not anything that interferes with the way things work in your home. You have it but it's where you don't even know you have it, there are no wires and things around. They're reliable and the system is very convenient. They walk you through what to do to set it up over the phone.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Chloe
December 4th, 2018 Bakersfield, CA DETAILS
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Customer service has always been able to answer questions in a timely manner and help with any problems that we've had. The security camera we have is kind of hazy and not the best quality. Everything else is fine. I like that they have an app.

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Lisa
December 4th, 2018 Suffolk, VA DETAILS
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Pretty much everything has worked and right now it logs all that stuff just for the security and that everything is working. I like that it's wireless, no landline. Customer support needs to be more reachable. If I call into the company I can never really get ahold of somebody and am always put on hold.

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Anonymous
December 4th, 2018 Sullivan, IN DETAILS
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It's always coming off the walls and I think it's a little more expensive.

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Arshad
December 4th, 2018 DETAILS
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They are really not helpful and do not follow through with the commitment. The things that go on the doors keep falling off. They locked me into a contract.

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Reply from Protect America

Dec 04, 2018

Hey Arshad, we’re sorry to hear that we fell through on a commitment and that you are having trouble with our adhesive strips. At Protect America we put a lot of effort into responding to all of our customers concerns and we certainly want to resolve any issues you might be having. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Verified Customer

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elise mereday
November 27th, 2018 East Stroudsburg, PA DETAILS
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very professional - delivery was quick, everyone was very helpful

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Mark Magiera
November 27th, 2018 DETAILS
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Never any problems. They''re very reliable.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Michael Basquez
November 27th, 2018 Spring, TX DETAILS
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Not very good or complete communication when there is a foul up with equipment.

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Reply from Protect America

Nov 29, 2018

Hey Michael, we appreciate you taking the time to leave us feedback on your experience. At Protect America our customers’ peace of mind while we protect their home is certainly our priority. Please feel free to DM us with details of any issues you might be having so that we can assist you with them. Thanks and please let us know if you have any questions!

Verified Customer

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Nellisha Gregory-Okunola
November 27th, 2018 Austell, GA DETAILS
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Our alarm actually went off and we received absolutely no phone call to see if it was actually a home invasion. We also get no correspondence from this company unless our bill is past due. I don''t feel completely confident that this company is actually monitoring our home. We''re just throwing money away.

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Reply from Protect America

Nov 29, 2018

Hey Nellisha, we’re sorry to hear that your equipment is not communicating properly. Our customers’ peace of mind while we protect their home is certainly our priority. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Verified Customer

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Perry miller
November 27th, 2018 Mena, AR DETAILS
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I can't arm my system all my window sensors are bad so I will not arm my alarm that's why I got this system to guard my house when I'm away so now I can't protect my home

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Reply from Protect America

Nov 21, 2018

Hey Perry, we are sorry to learn about your troubles with faulty equipment. At Protect America we certainly want to get any bad equipment replaced as soon as possible. Would you mind direct messaging us with some additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Verified Customer

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Parmod Dogra
November 27th, 2018 Westbury, NY DETAILS
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Response is very quick customer service is excellent

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Shanu Saches
November 27th, 2018 New Windsor, NY DETAILS
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Warranty/ Guarantee on parts/ devices practically non existent

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Ravish Shah
November 27th, 2018 DETAILS
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It does not work effectively. Lots of error. Cannot trust.

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Reply from Protect America

Nov 29, 2018

Hey Ravish, we’re sorry to hear that your equipment is not working properly!! At Protect America we want to resolve any of our customers’ issues as soon as possible. We also try to encourage regular testing of our equipment to avoid these unfortunate situations. Could you please DM us with some additional details on this so that we can assist you? Thanks and please let us know if you have any questions or concerns.

Verified Customer

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Sue Holman
November 27th, 2018 Phelan, CA DETAILS
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Protect America has met all our security needs, and then some. The alarm is at my 82 year old Mom''s house. The first couple months she set the alarm off while learning the system, but the staff was always very understanding when I cancelled the alarm. Mom''s system also came with a medical alert button. Just last week we used it to get the paramedics to her house. I was extremely grateful for that service. I absolutely love having the app on my phone so I can see when my mom turns her alarm off and on.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Robert Schmitt
November 27th, 2018 Summerland Key, FL DETAILS
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My Florida house was severely damaged by Hurricane IRMA - and these guys would not defer the contract payments while we rebuilt. So I have paid a monthly premium since Sept of 2017 for an off line system. In my NY house - the sensors fail on a regular basis. The only good thing these guys do is send me constant e-mails that remind me their crummy sensors have failed.

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Reply from Protect America

Nov 29, 2018

Hey Robert, we’re sorry to hear about the hurricane damage :(. Also, we definitely want to resolve any issues you might be having with our service or equipment! Would you mind direct messaging us with some additional details so that we can assist you? Thanks and please let us know if you have any questions.

Verified Customer

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MARSHA-NIQUE IRVING
November 27th, 2018 Jamaica, NY DETAILS
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WAS TOLD MONTHS AGO ID GET A CALL BACK ABOUT A ISSUE I HAD.. NO CALL BACK TO THIS DAY

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Tammy Carter
November 27th, 2018 Vinton, VA DETAILS
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If you log into the camera it stops recording. Therefore I didn't get the footage of someone breaking into my garage. Also, the equipment will just stop working requiring me to call in to get them to reset it.

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Reply from Protect America

Nov 29, 2018

Hey Tammy, we appreciate you taking the time to leave us feedback on your experience. At Protect America we want to resolve any issues our customers might be having with their equipment. If you’d like, could you DM us with some additional details so that we can get you some help with these issues? Thanks and please let us know if you have any questions or additional concerns!

Verified Customer

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Ivy
November 27th, 2018 Philadelphia, PA DETAILS
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Over priced and unreliable. They called everyone one in my family and never contacted the police even after they could not get a hold of me. It was an actual emergency. Also, I didnt live in my house for 8 months after burst pipe. They couldn't help, provide discount, replace anything and I still had to pay with the system not working. They could put it on pause or anything. Once I'm out this contract I'm done.

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Reply from Protect America

Nov 29, 2018

Hey Ivy, we’re sorry to hear that our products didn’t work properly during an emergency! At Protect America our customers’ peace of mind is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. If you’d like, could you please DM us with some additional details so that we can get you some help with your equipment? Thanks and please let us know if you have any questions!

Verified Customer

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Alex
November 27th, 2018 Millbrae, CA DETAILS
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Competitive pricing, prompt customer service, fast alarm notification by live phone operator

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Richard via
November 27th, 2018 Wiconisco, PA DETAILS
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Some of the alarms Velcro strips fall off after time setting off the notification

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Reply from Protect America

Nov 29, 2018

Hey Richard, we’re sorry to hear that your Velcro strips aren’t sticking!! At Protect America we would like to correct any problems you might be having with our service. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Verified Customer

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B Deneke
November 27th, 2018 Sierra Vista, AZ DETAILS
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Equipment is easy to install, and the service is reliable and responds immediately to an alarm

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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bella gurgova
November 27th, 2018 Brooklyn, NY DETAILS
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great service, respond to alarms within minutes

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!