Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 30-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.2
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2,644 Reviews

Review Breakdown

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10%

Sentiment Criteria

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Andrew
April 22nd, 2019 Powder Springs, GA DETAILS
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The devices aren't designed for all window and door frames.

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Reply from Protect America

Apr 23, 2019

Hey Andrew - Thank you for taking the time to leave some feedback. Please reply via 'private response' with the full name and address associated with your account, so that a team member can contact you and help guide you through the installation process. Thank you and we look forward to connecting!

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Jadonna
April 22nd, 2019 Austell, GA DETAILS
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They have always satisfied my concerns.

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Reply from Protect America

Apr 23, 2019

Hey Jadonna - Thank you for your feedback!

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Pawnee
April 22nd, 2019 Ft. Washington, MD DETAILS
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When talking to customer service, it doesn't seem like you are being rushed to finish. They are very patient and seem very accessible. They have different products that you can place in different rooms. The products hold their value.

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Reply from Protect America

Apr 23, 2019

Hey Pawnee - Thank you for your feedback!

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Marvin
April 22nd, 2019 Detroit, MI DETAILS
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The price is decent and comparable. I appreciate the great service that they offer.

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Reply from Protect America

Apr 23, 2019

Hey Marvin - Thank you for your feedback!

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Warren
April 22nd, 2019 Lehi, UT DETAILS
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The product is pretty clunky. The price is affordable.

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Reply from Protect America

Apr 23, 2019

Hey Warren - Thank you for your feedback!

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Ray
April 22nd, 2019 Arley, AL DETAILS
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I wish customer service followed up on the service more. The service works very well, but I have had a couple issues with it. I will have to get it working better.

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Reply from Protect America

Apr 23, 2019

Hey Ray - Thank you for taking the time to leave your insights. Could you please reply via 'private response' with the full name and address associated with your account? Once you reply with said information, a team member will reach out to you to work through any issues you may encounter. Thank you and we look forward to connecting.

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Karla
April 22nd, 2019 Marysville, MI DETAILS
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The tech team was very friendly but the quality of the product wasn't that great. It has a problem picking up audio.

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Reply from Protect America

Apr 23, 2019

Hey Karla - Thank you for taking the time to leave some feedback. We understand that the quality of audio can be an issue at times. If you could, please reply via 'private response' with the full name and address associated with your account. Upon your reply, a member of our team will reach out to you and attempt to assist you with the positioning of your equipment so as to pick up a higher quality audio feed. Thank you again for your feedback and we look forward to connecting!

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Richard
April 22nd, 2019 Burgettstown, PA DETAILS
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Customer service was helpful with the installation. The service does exactly what it says it will do.

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Elquin
April 22nd, 2019 Theodore, AL DETAILS
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I signed up because of the price. Customer service is pretty good at helping out.

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Reply from Protect America

Apr 23, 2019

Hey Elquin - Thank you for the feedback!

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Damion
April 22nd, 2019 Clinton, MS DETAILS
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I enjoy the security offered by Protect America. Customer service is always available.

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Reply from Protect America

Apr 23, 2019

Hey Damion - Thank you for the feedback!

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Kenneth
April 22nd, 2019 Preston, MO DETAILS
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If I make a phone call, they are there to take care of it. The price for the service is very reasonable.

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Reply from Protect America

Apr 23, 2019

Hey Kenneth - Thank you for the feedback!

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Gloria
April 22nd, 2019 Prattville, AL DETAILS
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Customer service resolves issues quickly. I have been very pleased working with them. They are very patient and I understood everything they said very well.

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Reply from Protect America

Apr 23, 2019

Hey Gloria - Thank you for the feedback!

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Jean
April 22nd, 2019 Faribault, MN DETAILS
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Their product best fits our needs. Customer service is responsive and successfully guided us through installation. They are very user friendly.

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Reply from Protect America

Apr 23, 2019

Hey Jean - Thank you for the feedback!

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patricia
April 19th, 2019 Gastonia, NC DETAILS
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This review is about the wonderful customer service I rec'd even tho I didn't install the system . I changed my mind due to no fault of Protect America & they refunded money I paid (unlike ADT which is unacceptable) and I appreciate their service.

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Reply from Protect America

Apr 23, 2019

Hey Patricia - Thank you for the feedback!

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Rex
April 19th, 2019 Tomball, TX DETAILS
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The security system has really given me peace of mind. I have had a great experience and it is really easy to install.

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Reply from Protect America

Apr 23, 2019

Hey Rex - Thank you for the feedback!

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Christine
April 19th, 2019 Far Rockaway, NY DETAILS
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It was easy to assemble. They assisted me whenever I had any questions about the system.

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Reply from Protect America

Apr 23, 2019

Hey Christine - Thank you for the feedback!

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James
April 19th, 2019 Hartville, MO DETAILS
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Every time I need something, they are always there to help me. The set up was really easy and the system works exactly like it should. Their cameras do require Wi-Fi so that is important to know.

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Reply from Protect America

Apr 23, 2019

Hey James - Thank you for the feedback!

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Anita
April 19th, 2019 Port Arthur, TX DETAILS
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They are alert and are always on time. Their services are very accurate.

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Anonymous
April 19th, 2019 Waldorf, MD DETAILS
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The customer service is great because they literally walk you through everything. The system is very current and easy to use. You can even gain access to it remotely.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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James
April 19th, 2019 Nashville, TN DETAILS
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Everything works fine and is responsive. It is very easy to use. They have a large customer base. The monthly fee is fixed and I am really happy with the way it is.

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Reply from Protect America

Apr 23, 2019

Hey James - Thank you for the feedback!

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Ann
April 19th, 2019 Birmingham, AL DETAILS
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Their employees are very educated. There are a lot of unique features that I am very happy with.

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Reply from Protect America

Apr 23, 2019

Hey Ann - Thank you for the feedback!

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Omesh
April 19th, 2019 New York, NY DETAILS
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They were very good at helping me set up the system. It does what I have expected it to do and it has never really failed us. It is easy to use and user friendly.

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Reply from Protect America

Apr 23, 2019

Hey Omesh - Thank you for the feedback!

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Sheila
April 19th, 2019 Valparaiso, IN DETAILS
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They are sometimes hard to get a hold of. I don't like the way the camera looks, and it is a little expensive. I do like knowing that I do have a security system that protects me.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Behavioral
April 19th, 2019 DETAILS
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They are always there when I ask for help and they are very courteous. The batteries burn out pretty quickly, but I would recommend them highly to other people.

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Reply from Protect America

Apr 23, 2019

Hey Behavioral - Thank you for the feedback!

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Gretchen
April 19th, 2019 Greensboro, NC DETAILS
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I was referred by a friend and it is one of the most affordable systems out there. Thee were very thorough during the setup process. They try their best to make me feel comfortable. The key pad is very bulky, but I like the keychain.

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Reply from Protect America

Apr 23, 2019

Hey Gretchen - Thank you for the feedback!

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James
April 19th, 2019 San Antonio, TX DETAILS
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The alarm system was pretty easy to install and they even helped me do it. It is easy to use. Video surveillance was never really offered to me.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Michael
April 19th, 2019 Opa-locka, FL DETAILS
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The company is good and they have good equipment, but I think the alarm needs to be louder.

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Reply from Protect America

Apr 23, 2019

Hey Michael - Thank you for the feedback!

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Christopher
April 19th, 2019 El Paso, TX DETAILS
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They provide the best customer service and answer all my questions. Their sensors are outdated.

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Reply from Protect America

Apr 23, 2019

Hey Christopher - Thank you for the feedback!

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Place
April 18th, 2019 Fairfield, OH DETAILS
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The equipment looks as good as any alarm system. It was easy to install, easy to set up, and I get information for each one every time it's either turned on or turned off. I think when working with the sales agent, he gave me a very nice rate, especially since I was setting up two accounts with them at the same time. The customer service was quick and I kept getting reminders of needing to get it set up.

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Reply from Protect America

Apr 23, 2019

Hey Place - Thank you for the feedback!

Verified Customer

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Karanpreet
April 18th, 2019 Riverside, CA DETAILS
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When we call them, they are picking up the phone early and clear all of our doubts. The equipment is very good.

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Paul
April 18th, 2019 Las Vegas, NV DETAILS
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The customer service was very timely and informative.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Warren
April 18th, 2019 Olive Branch, MS DETAILS
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The customer service was great but they did forget a couple items out of my box. Everything seems to be working great. The channel and alarm for the doorbell, everything's great.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 18th, 2019 Rigby, ID DETAILS
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Sometimes they had some confusion with their service reps but the overall capabilities of the services were available. It's a state of the art type of equipment. I like the quality of the video sensors and the ease of use and the customer service is good.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Debra
April 18th, 2019 Munster, IN DETAILS
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I never got through with the agent and I got sidelined a couple of times.

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Reply from Protect America

Apr 23, 2019

Hey Debra - Thank you for the feedback!

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Brian
April 18th, 2019 Crown Point, IN DETAILS
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Somebody always answers. Everything was great. The equipment is working well and the set up was easy.

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Reply from Protect America

Apr 23, 2019

Hey Brian - Thank you for the feedback!

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Anthony
April 18th, 2019 Braddock, PA DETAILS
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They always provide the right kind of information. If the alarm went off accidentally or anything like that, they always call promptly. So far, no problems. They're always there for us.

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Reply from Protect America

Apr 23, 2019

Hey Anthony - Thank you for the feedback!

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Patricia
April 18th, 2019 Mobile, AL DETAILS
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Company trustworthiness
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They're always very helpful and timely. It is so easy to install.

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Reply from Protect America

Apr 23, 2019

Hey Patricia - Thank you for the feedback!

Verified Customer

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Hederglan
April 18th, 2019 DETAILS
Value for your money
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Customer service always answered my questions very quickly. The equipment is really efficient. Someone will open the door and they will detect it and will call me right away.

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Reply from Protect America

Apr 23, 2019

Hey Hederglan - Thank you for the feedback!

Verified Customer

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D
April 18th, 2019 Perry Hall, MD DETAILS
Value for your money
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Quality of product or service
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The sales person answered all of my questions and I called back two, maybe three times, and every time the issue I was calling about was solved. They explained how to install something and they ecplained to me. They were very nice. Everything was easy.

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Reply from Protect America

Apr 23, 2019

Hey D - Thank you for the feedback!

Verified Customer

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Anonymous
April 18th, 2019 Sanford, FL DETAILS
Value for your money
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They've given me all the right information and whatever I asked. The equipment is handy, easy to configure and install myself. It's user friendly. The customer service gives prompt responses.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Dicki
April 18th, 2019 Cedar Hill, TN DETAILS
Value for your money
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The customer support gave me a reply really quick. The equipment was pretty up to date.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Mitch
April 18th, 2019 Monticello, FL DETAILS
Value for your money
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I just looked up several online and Protect America responded back quickly and were on top of everything. It always works.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Curtis
April 18th, 2019 Madras, OR DETAILS
Value for your money
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Quality of product or service
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Customer service
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Protect America has been very helpful when I did have some problems. They're really fast to get ahold of me when we accidentally set off the system.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 18th, 2019 Philadelphia, PA DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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The system seems to be working well. The payments that come out of my bank account on an automatic basis are convenient for me.

Verified Customer

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Hervey
April 18th, 2019 Gary, IN DETAILS
Value for your money
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Customer service
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The equipment is fine. If there's movement, I'm notified on my phone and the equipment is great. I have other properties that I have insurance with companies and I like Protect America the best. The only problem I have is I wish I could have put a bit more stuff on my line but I didn't have enough space.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Steven
April 18th, 2019 Erwin, TN DETAILS
Value for your money
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Quality of product or service
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I like the quality of the equipment. The main panel and the price of the equipment.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

starstarstarstarstar
Yolanda
April 18th, 2019 Killeen, TX DETAILS
Value for your money
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Quality of product or service
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Company trustworthiness
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I like the service. They're pretty fast when the alarm goes off.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Letigre
April 18th, 2019 West Palm Beach, FL DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Protect America is always on time when I am in need. The equipment is easy to use.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Kendra
April 18th, 2019 Centre, AL DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They're quick to answer questions and quick to get back to me.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

starstarstarstarstar
Lynette
April 18th, 2019 Killeen, TX DETAILS
Quality of product or service
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Customer service
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I tripped the alarm and Protect America called immediately so I haven't had any problems.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!