Protect America

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Protect America Logo

Protect America

verified
Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry as well as a quality star rating from consumers. Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Almost 30 Years of Experience in the Home Security Industry 
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99 - $41.99. With said prices, the yearly cost ranges from $239 - $503. Protect America's complete cost over the course of the 36-month contract ranges from $719 to $1,511. This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99/mo, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99/mo.

The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. $41.99/month for added features and cellular monitoring is still a competitive price and one of the most affordable offers out there. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and included with most of its packages is:

  • One control panel
  • Three door and window sensors
  • One motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations. Many home security providers require a costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20/month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America has a mobile app that gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, & other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease. Lastly, the app gives you notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app. This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock.

The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door if you need to while away from home. Your home never has to be left unprotected.

Z-Wave Light & Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as gives you the capability to dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo. Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring. You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

Silver Package

  • Standard control panel
  • 9 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

Platinum Package

  • Standard control panel
  • 14 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Almost 30 Years of Experience in the Home Security Industry 

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry. A somewhat lengthy contract is much more common for companies who offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs. With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; However, contracts are not unusual for home security companies and Protect America prices are one of the most affordable security solutions out there. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.2
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2,567 Reviews

Review Breakdown

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9%

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Lachandra
April 15th, 2019 Shreveport, LA DETAILS
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Their monitoring system is very good and their return time if you have to call the police or anything like that if the alarm goes off, they respond very quickly. It's convenient. It's easily set up. They have great service.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Daniel
April 15th, 2019 San Diego, CA DETAILS
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They have efficient service with good customer care. There's been a couple of times that there is a disconnect between the sensors and the alarm system so we continuoulsy have to updated that.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Taronda
April 15th, 2019 Philadelphia, PA DETAILS
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The customer service representatives answers all your questions.

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Reply from Protect America

Apr 23, 2019

Hey Taronda - Thank you for taking the time to leave some feedback. Is there anything else we can do to help? Seems that you felt that there was some more to be desired given your star rating. We would love to have a team member reach out to you and figure out what we can do to better serve you. If you wish to speak with a team member, please reply via 'private response' with the full name and address associated with the account. Thank you again for your feedback and we look forward to connecting with you!

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Edith
April 15th, 2019 Aulander, NC DETAILS
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The customer support has always been on point in calling at any time.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Anonymous
April 15th, 2019 Clearwater, FL DETAILS
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I like that I get notifications on my iPad when the alarm has been activated or deactivated.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Randall
April 15th, 2019 Huntsville, AL DETAILS
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They were helpful when I was setting it up. It was easy to set up.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Carl
April 15th, 2019 Laveen, AZ DETAILS
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I've been a customer with Protect America for a long time, over twenty years. They're professionals and they're courteous. They use state of the art equipment now. It's very easy to work with and they have a good system.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Morris
April 15th, 2019 Denver, CO DETAILS
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Protect America was responsive when I had issues with setting it up and with problems when it was not working properly. The system has been reliable and works properly. It's an easy to use system and all the parts are all guaranteed in cases of problems during the life of the contract.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Michael
April 15th, 2019 Manassas, VA DETAILS
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It was delivered through the mail which is easy. I've never had any problems with the customer service. They always do whatever I need and I always get what I want. When I was trying to figure it out when the alarm goes off because it's really loud so the whole neighborhood would be woken up if someone ever tried to break in.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Anonymous
April 15th, 2019 Charleston, WV DETAILS
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In the end, Protect America was a lot cheaper than AT&T. I like that I can tell it's working when I go in and out of the door. The alarm is very loud - the whole neighborhood would be woken up if someone ever tries to break in.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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Michael
April 15th, 2019 Placerville, CA DETAILS
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There is a wait time when I have made calls and are wanting to get information and being put on hold. It takes a long time it seems like in many cases. I made a call recently to cancel one of my house systems and I really got a run around on that one. I've had no problems with the equipment. I have the wireless system and I really like it.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Jeff
April 15th, 2019 Tucson, AZ DETAILS
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I haven't had any interaction with them since I first got the account and that was a good experience.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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John
April 15th, 2019 Lake Ariel, PA DETAILS
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When I recieved all the equipment, there was some stuff that for some reason one or two of the items were not there and Protect America immediately took care of it and talked through a step by step process of attaching everything. The sticky process on the back sometimes comes off and it's only happened once or twice then I glued it. It's very easy to up and it's very easy to turn the alarms off and you can do it from a remote. They should find another way to attach the window systems and door systems other than just velcro or sticky tape.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

Verified Customer

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J
April 15th, 2019 Harker Heights, TX DETAILS
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The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. I like the company, I like how they operate. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". They're on top of things.

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Reply from Protect America

Apr 23, 2019

Thank you for the feedback!

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Chris Shelamer Terry
April 10th, 2019

Very courteous and helpful: was able to hear my concerns, and address them appropriately!

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Reply from Protect America

Apr 15, 2019

Thank you!

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Becky Harkins
April 10th, 2019

The support was fantastic. The lady who helped me with installation made it very easy.

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Reply from Protect America

Apr 15, 2019

Thank you!

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Tony
April 10th, 2019

Knowledgeable and helpful and good warranty and good service and price

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Reply from Protect America

Apr 15, 2019

Thank you!

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Tim Adair
April 10th, 2019

Kimberly was very professional in our whole call on getting the right service for my family

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Reply from Protect America

Apr 15, 2019

Thank you!

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cheryl rudd
April 10th, 2019

Never heard from them, requested information, but there was no followup. No longer interested.

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Reply from Protect America

Apr 14, 2019

Hello Cheryl - Thank you for taking the time to share your thoughts. We're sorry to learn that our team failed to follow through on your request for information. If you don't mind, please reply to this message with the best method of contact and a member of our team will reach out to you. Thank you again for your feedback!

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Hao Pengshung
April 10th, 2019

Great product, service, and simple installation process.

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Reply from Protect America

Apr 15, 2019

Thank you!

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Johnny
April 8th, 2019 Moreno Valley, CA DETAILS
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This company never answers the phone. After waiting a long time they say to leave your phone number and they will call you right back when they’re available. They never call back.

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Reply from Protect America

Apr 09, 2019

Johnny - We're sorry to hear about your less than stellar experience with our customer care team. Please reply with the full name and address associated with your account so that a member of our team can reach out to you.

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Alfred Schepis
April 8th, 2019 Chandler, AZ DETAILS
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Protect America is a horrible company. They lock you into a long term contract. You'll soon find out that their service is really poor and guess what YOU CAN'T CANCEL! The are too many home security companies that don't require that you to agree to a long term contract!

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Reply from Protect America

Apr 09, 2019

Hello Alfred - Thank you for your feedback. We're sorry to hear that you are unhappy with your decision to agree to a contract. If you could, please reply via 'private message' with the full name and address associated with your account so that a member of our customer care team can reach out to you. Thank you again for your feedback and we look forward to hearing back from you.

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barbara green
April 4th, 2019 Mobile, AL DETAILS
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I had an awful experience with this company. I canceled my renewal on 13th of February. our policy ended March 31. I gave them the 30 day notice I was told to give. they only canceled one account,( even though I had 2 accounts at the same address under the same acct name and address) stating that I should have told them I had two accounts. How did I know they could only see one acct when they are in there system. it's no way I could know that, poor customer service. They presented themselves as a top notched company . once info is put in the computer it should have revealed all my info so they would have been well informed but instead I paid the cost of another month payment because they said they were not aware I had 2 accts at the same address but only one account pulled up. but I was penalized for their computer system not pulling up both accts in the amount of 51.99$. I spoke with Jennifer and team lead Martha who informed me the customer I should have informed them that I had two accounts even though both accounts were in their system under the same address and name and password code? Think twice before you place your family lives in the hands of this security company if they can't pull up your two accounts in the same system imagine if you had a real emergency. I didn't want to leave any rating but it would not allow you to publish your review unless all fields were filled wow.

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Reply from Protect America

Apr 05, 2019

Hello Barbara - Thank you for taking the time out of your busy day to share your insights. We totally understand where you are coming from and can only imagine the frustration. We're sorry to hear about your less than ideal experience and would like to get to the root of the problem. If you could, please reply via 'private response' with the full name and billing address associated with your account and a member of our team will contact you. Thank you again and we look forward to hearing back!

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Bill Smith
March 28th, 2019 Peoria, AZ

Too pushy, hard sales tactics, lied about what competitors offer, turned me off completely.

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Reply from Protect America

Mar 28, 2019

Hello Bill- Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

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George Ziefle
March 25th, 2019 Cleveland, OH

They DO NOT listen to what the customer wants. They only want to sell their product even when you tell them that is not what you are looking for.

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Reply from Protect America

Mar 26, 2019

Hello George - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

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Barbara
March 25th, 2019 Bremond, TX

Because all the communication I've had with them has been very positive

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Reply from Protect America

Mar 26, 2019

Hey Barbara - Thank you for the kind words!

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David Famero
March 25th, 2019 Union City, CA

Pushy sales people first time 3 years ago when I opted for another provider they became rude. Last week when I said I need to weigh my options sales lady became high pressure and rude again. This reminded me why I went with another provider last time.

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Reply from Protect America

Mar 26, 2019

Hello David - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

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Michael C Phillips
March 25th, 2019 Copperas Cove, TX

Real Pushy Salespeople- I had to finally hang up on the guy

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Reply from Protect America

Mar 26, 2019

Hello Michael - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

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Alvaro
March 25th, 2019 Palm Coast, FL

They have been very helpful and responsive, very impressed with their customer service.

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Reply from Protect America

Apr 05, 2019

Thank you, Alvaro!

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Lisa
March 25th, 2019 Hope Mills, NC

Great customer service understanding and patient

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Reply from Protect America

Apr 05, 2019

Thank you, Lisa!

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GM
March 25th, 2019 Charlotte, NC

There 19.95 advertised charge was an extremely misleading item- it only covered monitoring on 1 door and 2 windows- ever see a house like that?

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Reply from Protect America

Mar 26, 2019

Hello GM - Thank you for your feedback. I'm sorry to hear that you feel that our pricing is misleading. If you don't mind, could you please reply via 'private message' with your preferred phone number? A member of our team will then connect with you and figure out the best way to protect your expansive property.

Verified Customer

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Vishal goswami
March 25th, 2019 DETAILS
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Good and friendly customer service response time is really fast

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Reply from Protect America

Apr 07, 2019

Thank you, Vishal!

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Linda Spann
March 25th, 2019 DETAILS
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Quality is excellent, customer service is also.

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Reply from Protect America

Apr 07, 2019

Thank you, Linda!

Verified Customer

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MELVA JONES
March 25th, 2019 DETAILS
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It was easy to get everything installed and initiated.

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Reply from Protect America

Apr 07, 2019

Thank you, Melva!

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Debbie VB
March 25th, 2019 DETAILS
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My system is working well, no problems, easy to install.

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Reply from Protect America

Apr 07, 2019

Thank you, Debbie!

Verified Customer

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Thom
March 25th, 2019 DETAILS
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They were super helpful for the installation .

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Reply from Protect America

Mar 26, 2019

Hey Thom - Glad to hear that you found our customer support team super helpful!

Verified Customer

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Faye Martin
March 25th, 2019 DETAILS
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This product was very easy to install. The service provided at installation was very helpful. It is easy to use and set up. My only issue is that it takes far too long to make a monthly check going around to beach window and door checking individually

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Reply from Protect America

Mar 26, 2019

Hello Faye - Thank you for the positive remarks!

Verified Customer

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Cindy Tomita
March 25th, 2019 DETAILS
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I haven't had an incident since I installed it so my rating is based on customer service and product alone. I also like the app on our phones as a remote.

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Reply from Protect America

Mar 26, 2019

Hello Cindy - Thank you for the kind words!

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Tammy Haynie
March 18th, 2019 Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

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Reply from Protect America

Mar 20, 2019

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

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Alan De Filippo
March 18th, 2019 Goodyear, AZ

So far the experience has been very good. Everyone has been knowledgeable and gone out of their way to be helpful.

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Reply from Protect America

Mar 24, 2019

Thank you!

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Jeff Schwart
March 18th, 2019 Miami, FL

Just a horrible experience. Install was totally incomplete, sloppy, not the right equipment and the level of customer service simply sucks!

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Reply from Protect America

Mar 20, 2019

Hello Jeff - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

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Jason Witt
March 18th, 2019 Mishawaka, IN

they called me at a minimum, 5 times a day, without leaving a message.

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Reply from Protect America

Mar 20, 2019

Hello Jason - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

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Marsha Kenne
March 18th, 2019 Decatur, AR DETAILS
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I Love everything about Protect America but I would really like a hard copy of all directions on Paper...Thank you

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Reply from Protect America

Mar 24, 2019

Hey Marsha - Thank you! If you could, please reply via private message with the best way to reach you and a member of our team will contact you to answer any product based questions you may have.

Verified Customer

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Judy Johnson
March 18th, 2019 Lubbock, TX DETAILS
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Very impressed with customer service and the installation was was easy but it just took a while

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Reply from Protect America

Mar 24, 2019

Thank you!

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Adrian Kloss
March 18th, 2019 Royalton, MN DETAILS
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Not happy at all after signing a 2 year contract and looking to cancel lots of running around then they make you sign a cancellation form and it takes a month to process what a bunch of BS !!!

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Reply from Protect America

Mar 20, 2019

Hello Adrian - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

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Lynda
March 18th, 2019 Damascus, MD DETAILS
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Poor customer service! I called to have my service terminated. It had been not active for nearly a year, but I was still charged because I failed to terminate my service. During this period, not once did ProtectAmerica call me to question why system was not active. I called in February to cancel but was placed in a cue that took more than 30 minutes before I gave up and left a call back number. They drafted my account in March. Finally spoke with a human today who tried to get me to keep the service at a reduced rate. Why would I want to keep a monitoring service that doesn't know my system is not active. Then they are going to charge me through the end of April. Great customer service guys!

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Reply from Protect America

Mar 20, 2019

Hello Lynda - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

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Joel Huf
March 13th, 2019 Denison, TX

Very thorough and fair pricing. Process was super easy.

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victor
March 13th, 2019 DETAILS
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very easy to install an program an arm an unarm.

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Reply from Protect America

Mar 14, 2019

Hey Victor - Thank you for sharing your experience. Always nice to hear another install success story!

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Vickie M. Habersham
March 13th, 2019 DETAILS
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I like the fact that I'm always notified of any activity with the armed/disarmed by email of the system.

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Reply from Protect America

Mar 24, 2019

Appreciate the kudos! Please do not hesitate to reach out with any future questions you may have regarding your devices or service.

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Stevie Wallace
March 13th, 2019 DETAILS
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Easy set up, great customer service and easy payment plans

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Reply from Protect America

Mar 24, 2019

Thank you!