Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

Star Rating

4.2
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2,839 Reviews

Review Breakdown

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Katie
August 12th, 2019 Herriman, UT DETAILS
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Customer service was really helpful and I liked that I could do it myself. It is good quality for a good price.

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Reply from Protect America

Aug 13, 2019

Hey Katie - Thank you for your feedback!

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Greg Saenz
August 11th, 2019 Rio Rancho, NM DETAILS
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Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !

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Reply from Protect America

Aug 12, 2019

Thank you for the positive feedback, Greg!

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Noah
August 6th, 2019 Newton, MA DETAILS
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I loathe this company. I signed a standard 36 month agreement, not realizing it would be the single most binding contract I've ever signed in my life. I have been paying for more than a year now for a system that I no longer have possession of, in a house I no longer own or occupy. Whenever I've called to ask for their help in getting out of my agreement, they only try to sell me MORE equipment. They will not let me out of this agreement until I've paid them every last penny for those three years, no matter what. They said I could transfer the account to the new owner of the house. The new owner has no interest in their services, nor can I blame them. This company is terrible and should not be allowed to do business this way. Signing with Protect America is one of the dumbest decisions I've ever made.

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Reply from Protect America

Aug 07, 2019

Hey Noah - Thank you for your feedback. We're sorry to hear that you are less than content with the contract that you willingly signed. Please reply via 'private response' with your full name and address if you wish to have a member of our service team contact you to guide you through the removal process of your DIY system. Thank you again for your feedback and we look forward to helping you transfer your system, which you signed a 3-year contract for service, to your new home.

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Lisa Headley
August 5th, 2019 Pueblo, CO

Great customer service and that we were able to speak to American people

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Reply from Protect America

Aug 05, 2019

Hey Lisa - Thank you for the feedback!

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Art
August 5th, 2019 Buffalo, NY

Informed, patient representatives. Prompt service. Fair price.

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Reply from Protect America

Aug 05, 2019

Thanks for your input, Art!

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Marc Kolsky
August 5th, 2019 Warminster, PA

Good deal,but the salesperson,once I signed up..Forgot who I was,and never called back,with answers to question,that I needed addressed

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Reply from Protect America

Aug 05, 2019

Hey Marc - Thank you for your feedback. We're sorry to hear that our sales team never followed up with you. We'd love to right this oversight. When you have a chance, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will then reach out to you to initiate a dialogue. Thank you again for your feedback and we look forward to speaking with you!

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Santos
July 30th, 2019 Peoria, AZ

I'm a new customer that had a first date set for set up help before my equiptment was here. Second I call back 3 times and hold for an apparent appointment I had today . The equipment is not what I thought it was going to be . So day one and customer service is horrible and the DIY instructions suck!!!

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Reply from Protect America

Aug 01, 2019

Hey Santos - Thank you for your feedback. We're sorry to hear that you feel as if the equipment is not what you expected, that the customer service is "horrible" and that the DIY instructions "suck". If you could, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a customer. Thank you again for your feedback.

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RICHARD MILFORD
July 30th, 2019 Bakersfield, CA

Protect America provides excellent customer service and a easy DIY installation process with customer support to walk you through it. Protect America provides discounts for first responders and law enforcement.

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Reply from Protect America

Aug 01, 2019

Thank you, Richard!

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Rebecca Wilson
July 30th, 2019 Moss Point, MS

Awesome customer service from sales to setup!

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Reply from Protect America

Aug 01, 2019

Thank you, Rebecca!

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Amanda
July 26th, 2019 Marietta, GA DETAILS
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I've been a customer of Protect America for the past 3 years. Over those 3 years service was fine. I picked Protect America because I was a renter and the system is portable. I now own a home and upon time for renewal started the process of shopping out the best deal I could find along with a wall hanging system because I grandkids that can reach the portable table unit I been using. I described my requirement to the salesperson, they gave me a discounted monthly rate less that what I'd been paying for the past 3 years so I agree to give it a go. The equipment arrived as I was leaving to go out of the country so I called Customer Service and they said I had 30 days so no problem. Beginning Tuesday 7/23, I've called every single day multiple times and spent literally hours either on the phone and/or waiting by it for a call back. During this time I've been shifted around from person to person saying I needed to speak to another department. Last night the rep said if I'd stay he would send someone out to modify the equipment to wall hanging and install at no cost given the excess trouble BUT I'd have to agree to extend another year. Really?!! So I said never mind. This does not work for me. I just want to return and cancel. He said I'd exceeded my right to cancel after I've been calling for DAYS! Today 7/26, I am extremely frustrated. I don't want to haggle anymore. I just want to return the equipment and cancel the contract. According to the website and google, I can do this within 30 days. I'm so angry and tired of the run around. So, this is day 4 and another promised call back from Management. I'd bet money it doesn't happen again. Until this experience, I was happy with their services but after the headache and time spent stressing over this, I will no longer recommend this company or use them ever again. They do not follow through with promises to paying customers.

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Reply from Protect America

Jul 28, 2019

Hey Amanda - Thank you for your feedback. We're sorry to hear that you've had a less than ideal time with our customer service team. Here at Protect America, we pride ourselves on our customer service. That being said, we'd like to right this situation. When you have a chance, please reply via 'private response' with the full name & address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a current customer. Thank you again for your feedback. We look forward to correcting this situation with you.

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Dave S.
July 24th, 2019 Ballwin, MO DETAILS
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Was a ten year customer of them. Got away from arming the system every day but took comfort knowing that the smoke detectors were monitored and at least I'd have a fighting chance on having a fire put out if I wasn't home. That turns out to be misplaced comfort. I went to arm the system when I was leaving on vacation in May and it failed to arm. Not having time, I didn't do anything about it. Got home, started looking at getting a Ring system and then pulled the trigger on it since they only charge $10/mos for monitoring. Well, when I called PA to cancel service and they asked why and I told them my system wouldn't arm, they told me that it was because my base unit was using 2G cellular. 2G is being dismantled across the country. Did PA do anything to notify me that my base unit needed to be replaced? Nope. Said they sent an e-mail but couldn't produce it when I pressed them. Said they sent snail mail, but couldn't produce it. When I asked them why they didn't call, since they have my number, they said only the monitoring side would do that (which leads me to believe that they contract out this out to another company). They then refused to refund me any $$ because they said it was my responsibility to call every month to perform a test. They took no accountability for knowingly taking my money for months knowing full well my system wasn't talking to them. Based on the fact that they couldn't produce anything to show that they tried to reach me, they were happy to rip me off and not do anything about it. So now, I'm with Ring. Great system. And monitored for $10/month. And besides that, I can see my system myself on my phone and know it's working. I don't have to take any action on a monthly basis to know that my monitored system is working. Apparently PA doesn't really care if your monitored system isn't working. As long as they get their monthly payment, they aren't interested in proactively replacing their own equipment that they know isn't working. Don't use Protect America. Spend the up-front bucks to get your own system and do it yourself. If you want a job done right, do it yourself.

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Reply from Protect America

Jul 28, 2019

Hey Dave - Thank you for your feedback. We're sorry to hear that you have experienced a miscommunication with our service team. We hold ourselves to a high standard when it comes to communicating with our customers and would like to right this situation. When you have a chance, please reply via 'private response' with the full name & address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a current, or past, customer. Thank you again for your feedback. We look forward to correcting this situation with you.

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Pheniel L Gomez
July 22nd, 2019 Deltona, FL

Excellent customer service. Every question I had was answered promptly.

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Reply from Protect America

Jul 23, 2019

Thank you, Pheniel!

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Trampas Patton
July 22nd, 2019 Olney, TX

Outstanding customer service thus far. Second to none employees. Couldn't be happier.

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Reply from Protect America

Jul 23, 2019

Thank you, Trampas!

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Mary
July 22nd, 2019 Huntsville, AL

I have chosen another company and they are still harassing me.

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Reply from Protect America

Jul 23, 2019

Hey Mary - Thank you for your feedback. We're sorry that you feel harassed. Have you requested to be added to our 'do not call' list? If not, you can do so here: https://www.protectamerica.com/do-not-call Thank you again for your feedback.

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David Duong
July 22nd, 2019 Fountain Valley, CA

Jarrett my sales rep wa very knowledgeable helpful of what I need.

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Reply from Protect America

Jul 23, 2019

Thank you, David!

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Ruben J Hernandez
July 22nd, 2019 Schererville, IN

Affordable & courtesy and easy installation what more could you ask for

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Reply from Protect America

Jul 23, 2019

Thank you, Ruben!

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Josh Anderson
July 22nd, 2019 Montezuma, IA DETAILS
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Was looking for home security and came upon the top 5 to choose from. Did my homework on all five and went with Protect America. When I first called they were upfront and easy to understand and answered all my questions. They walked me through step by step instructions and stayed until everything was set up. I feel safe and comfortable knowing they have my back. Great price and great people.

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Reply from Protect America

Jul 23, 2019

Thank you, Josh!

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Lindsey
July 15th, 2019 Broomfield, CO DETAILS
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I have had Protect America for just about two years and am extremely dissatisfied with the service. The sensors go off randomly and though I personally do not receive calls regarding an "emergency", they continue to call my emergency contact. The same emergency contact that I have specifically requested that they remove from the account on 4 separate occasions. I have a year left on my contract and will not renew. Overall, I'm extremely unhappy with the service especially for the monthly cost.

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Reply from Protect America

Jul 15, 2019

Hey Lindsey - Thank you for your feedback. We're sorry to hear that your experience has been less than ideal. When you have a moment, we'd love to hear more so that we can improve our product and service. Please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a current customer. Again, thank you for your feedback. We look forward to speaking with with you!

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David Porter
July 15th, 2019 Fellsmere, FL

Bait and switch . I asked for one thing was it could happen. I was then sent an quote for something I didn't want. I talked to someone else who did not return my email. Very poor service.

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Reply from Protect America

Jul 15, 2019

Hey David - Thank you for your feedback. We're sorry to hear that you feel as if you've been subject to a 'bait & switch'. We'd like to hear more from you about your experience. If you could, please reply via 'private response' with the best method to contact you. A member of our customer care team will then reach out to you regarding your experience. Again, thank you for your feedback and we look forward to speaking with you.

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David Porter
July 15th, 2019 Center Line, MI

Because of their customer service and the product that I received

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Reply from Protect America

Jul 15, 2019

Hey David - Thank you for your feedback!

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Dean
July 12th, 2019 Shelton, WA DETAILS
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Called ,was on hold for about 30 minutes, spoke with a very rude and arrogant representative who argued why Protect America is better than SimpliSafe to justify cost... If they are so great, why do they LOCK you in to a 3 year contract and Simplisafe is month to month, cancel anytime, they don't LOCK YOU IN for 3 years...Trust me, there is a reason. I have a SimpliSafe alarm in my warehouse and my transmission shop and love it, way easy features in alarm system, No contract and wireless siren which Protect America does not have. SimpliSafe is a better deal all around for me.

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Reply from Protect America

Jul 12, 2019

Hey Dean - Thank you for your feedback. We're sorry to hear that your experience with our sales team has been less than ideal. Seems like you're already a SimpliSafe customer. We'd love to speak with you about your experience with SimpliSafe in the hope that we can improve our own services. When you have a chance, please reply via 'Private Response' with the full name and address associated with your account. A member of our team will then reach out to you once we are able to verify your standing as an actual customer. Even if you are not a customer, please reply with the best method through which to contact you. Thank you again for your feed back. We look forward to speaking with you!

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Margaret Hardley
July 9th, 2019 Montgomery, AL DETAILS
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Excellent alarm system Very easy to operate & very efficient

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Reply from Protect America

Jul 10, 2019

Thank you, Margaret!

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cyrus welch
July 9th, 2019 Sacramento, CA DETAILS
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the iphone app is flaky other wise okay. it's hard to get a quick picture of current status

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Reply from Protect America

Jul 10, 2019

Thank you, Cyrus!

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Archia Walker
July 9th, 2019 Columbia, SC DETAILS
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All question s are answered in a timely fashion .

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Reply from Protect America

Jul 10, 2019

Thank you, Archia!

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Michel Daoud
July 9th, 2019 Brooklyn, NY DETAILS
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Excellent service and products for the price

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Reply from Protect America

Jul 10, 2019

Thank you, Michel!

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Rocco
July 9th, 2019 DETAILS
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Equipment was easy to set up and seems reliable so far

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Reply from Protect America

Jul 10, 2019

Thank you, Rocco!

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Jim
July 8th, 2019

Friendly. Listen to customer needs. Very curtiouswhen talking on phone with customer service and tech departments

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Reply from Protect America

Jul 08, 2019

Thank you, Jim!

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Mrian
July 8th, 2019 Little Rock, AR

So far, great customer service, easy installation and equipment doesn't require doctoral degree to operate.

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Reply from Protect America

Jul 08, 2019

Thank you, Mrian!

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Beth
July 1st, 2019 Hurst, TX DETAILS
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We signed on with Protect America through a moving concierge service. We were told that our system would include a front door camera. When we received the system there was no camera, just door and window alarms and an indoor motion protector. The door and window alarms work, but look cheap. We haven't installed the indoor motion protector. We pay way too much for the service that we have/don't have. Would love to get out of the contract.

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Reply from Protect America

Jul 02, 2019

Hey Beth - We're sorry to hear that you're unhappy with the package and service you agreed to via your moving concierge service. We would like to help this situation. If you could, please reply via 'private response' with the full name and address associated with your account. A member of our care team will reach out to you once we can verify you as a customer. Again, we're sorry to hear that your concierge service was not transparent with you. Looking forware to working though this siutation with you!

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Gladys Sneed
July 1st, 2019 Front Royal, VA DETAILS
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work without internet, customer services is excellent

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Reply from Protect America

Jul 02, 2019

Glad to hear that you're happy, Gladys!

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Alexis Coward
July 1st, 2019 El Paso, TX DETAILS
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They went above and beyond with customer service and really listened to what I needed and didn't try to sell me on unnecessary items.

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Reply from Protect America

Jul 02, 2019

Happy to hear that our customer service team left you with a warm & fuzzy feeling!

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PAUL.K
June 25th, 2019 Johnstown, PA DETAILS
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TAKES FOREEVER TO TALK TO SOMEONE ,I JUST GOT MY SYSTEM PUT IN SERVICE, HAVING TROUBLE ,THEY TOLD ME I WOULD HAVE TO PURCHASE MORE ITEMS TO GET MY SYSTEM TO WORK AS I WAS TOLD BEFORE I PURCHASED IT..

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Reply from Protect America

Jun 26, 2019

Hey Paul - Thank you for taking the time to share your feedback. We're sorry to hear that your system didn't work like you wanted. What piece of equipment did you need to purchase in order for your system to work? When you have a chance, please reply via 'private response' with the full name and address associated with your account. A member of our care team will reach out to you once we are able to verify you as a customer. Thank you again for your feedback and we look forward to speaking with you!

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Nan Prescott
June 21st, 2019 Saint Charles, MO DETAILS
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Not very happy right now, takes forever to talk to customer service. I asked for them to send me some inside window stickers, they wanted $5.00 to ship 2 stickers???? 2 round decals in an envelope is $5.00 , after I spent almost $500 for equipment?

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Reply from Protect America

Jun 24, 2019

Hey Nan - We're sorry to hear that it took so long for you to get through to a member of our customer care team. If you have any further questions, please reply via 'private response' with the full name and address associated with your account. A member of our care team would be more than happy to reach out to you. Thank you again for your feedback and we look forward to helping you with any further questions.

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steven chamberlain
June 19th, 2019 Huntsville, AL DETAILS
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i bought a Protect america security system for a house that i lost in hurrican micheal in Mexico beach florida in 2018. i had had the system a year or so. i was being charged 40.00 a month. now that i had no house and no security system i called to get some help. i was paying the 40.00 a month payment for no reason at all. i really thought they would help me out of my contract due to the extreme circumstances. when i talked to the lady specialist she not only wouldn't let me out of the contract she tried to up sell me 2 more years to my contract! i was stunned at first. then i became very angry and probably embarrassed myself on the phone. the brash sarcasm and greediness in todays society is overwhelming. i couldn't buy the contract out early. she told me full contact term. there was nothing she could do about it. we all know that is a lie. they have the ability to do what they feel is right. i will never, ever, ever use this company again. i will pay my year and half per my contract that i did sigh (even though i have no house and they are monitoring nothing!)and i will tell every person i know what kind of terrible company this is.

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Reply from Protect America

Jun 19, 2019

Hey Steven - Thank you for your feedback. We're sorry to hear of your tragic loss. We would love to help remedy the situation. If you could, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we verify you as a customer. Thank you again for your feedback and we extend our best wishes as you recover from such a tragic mishap at the hands of a natural disaster. We look forward to speaking with you.

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Scott Polston
June 17th, 2019 Dallas, TX

Would have been five stars, but the sales person, Cynthia F, did not return any of my emails after she had the sale.

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Reply from Protect America

Jun 18, 2019

Hey Scott - Thank you for your feedback. We're sorry to hear that Cynthia dropped the ball on follow-up communications. Have you had a chance to speak with our customer care team? If you have not had a chance to speak with our care team could you please reply via 'private response' with the full name and address associated with your account? A member of our Care team will then reach out to you once we can verify you as a customer. Thank you again for your feedback and we look forward to answering any questions you may have regarding your products or services!

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Kathleen Freeman
June 17th, 2019 Peoria Heights, IL

Worked with me to get the best deal. Patient and thorough with set up and installation. Constomer service very helpful when I called back with questions

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Reply from Protect America

Jun 18, 2019

Thank you, Kathleen!

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Charles
June 17th, 2019 Rancho Cucamonga, CA

Very easy to deal with. Willing to do what they can to get you to purchase a system

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Reply from Protect America

Jun 18, 2019

Thanks, Charles!

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Velda robinson
June 10th, 2019 DETAILS
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Needs no wifi and their prompt in contacting you

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Reply from Protect America

Jun 10, 2019

Thank you, Velda!

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Gwen S.
June 10th, 2019 DETAILS
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So easy to set alarm. If I've forgotten to set, I can use my cell phone. Like the camera on my doorbell.

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Reply from Protect America

Jun 10, 2019

Appreciate the kind words, Gwen!

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Matthew
June 10th, 2019 DETAILS
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Ok system but have nothing but problems with outdoor cam and Visio doorbell

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Reply from Protect America

Jun 10, 2019

Hey Matthew - thank you for taking the time to leave some feedback. We're sorry to hear that you're having a hard time with the outdoor camera and the video doorbell. Have you had a chance to speak with a member of our customer support team? If not, could you please reply via 'private response' with the full name and address associated with your account? A member of our customer care team will reach out to you once we can verify you as a customer. Thank you in advance and again, we're sorry to hear that your experience has been less than perfect.

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daine
June 10th, 2019 DETAILS
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The system is cumbersome, especially the monthly check. And one has to set the system up over the phone including all installation.

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Reply from Protect America

Jun 10, 2019

Hey Daine - Thank you for taking the time to share your thoughts. If you have a chance, we would appreciate further feedback as to how we could make the system less cumbersome and further streamline the installation process. Thank you in advance!

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Stephen C. Rosene
June 10th, 2019 DETAILS
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Great, friendly, helpful people. Good equipment.

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Reply from Protect America

Jun 10, 2019

Thank you, Stephen!

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Shawaunna Middleton
June 10th, 2019 DETAILS
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No upfront costs, reliable service and great products!

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Reply from Protect America

Jun 10, 2019

Glad to hear that you're happy, Shawaunna!

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Paul Mulbah
June 10th, 2019 DETAILS
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From the day I spoke with a representative for a quote, to installation, support and till this day it has been an amazing experience.

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Reply from Protect America

Jun 10, 2019

You rock, Paul!

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Anonymous
June 10th, 2019 Shingle Springs, CA

Patient, friendly, knowledgeable, efficient.

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Robert W Hicks
June 10th, 2019 Murrieta, CA

The tech I spoke to on the phone was very courteous and professional, I was contemplating changing providers and the tech. seemed very knowledgeable.

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Reply from Protect America

Jun 10, 2019

Thank you, Robert!

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Jack C.
June 7th, 2019 Macomb, MI DETAILS
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I will never do business with Protect America ever again!!!! A company that all it cares about is to make money with "0" customer service!!! To have a security system is not like having a lease on a car but like having cable, internet or any utility around the house, you don't just stick it to your customers and tell them that we have a 3 year contract!!! I called all the utility companies and comcast telling them that I sold my house and they disconnected no questions asked ...This was not the case for them...People stay away!!!

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Reply from Protect America

Jun 06, 2019

Hey Jack - Thank you for your feedback. If you could, please reply via 'private response' with your full name and the address associated with your account. A member of our care team will then reach out to you and help remedy this situation once we can verify your status as an actual customer. Thank you again for your feedback and we look forward to speaking with you!

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Sandy Fries
June 5th, 2019 Warrenville, IL DETAILS
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I'm a Mass Communication College Professor and Protect America is much too complicated for me to use. It is user hostile. It sends out false alarms. Others who use Protect America have told me they have similar problems.

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Reply from Protect America

Jun 06, 2019

Hey Sandy - Thank you for your feedback. We're sorry to learn that you find our service to be too complicated, especially as a Mass Communications professor. We'd sincerely appreciate any feedback you may have regarding how we could help simplify our services for other highly educated individuals. If you're open to sharing your thoughts, please reply via 'private response', or you can always verify your status as a customer by providing your full name and the address associated with your account so that a member of our care team can contact you and help navigate our system that you find to be too tricky. Thank you again for your feedback and we look forward to speaking with you in the near future!

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Anonymous
May 31st, 2019 DETAILS
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I can see if there's something wrong from the monitor and I try to fix it.

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Reply from Protect America

May 31, 2019

Thank you!

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Michael
May 31st, 2019 Sanford, FL DETAILS
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They were quick and easy and made everything very simple for me. It was very easy to install and there were very quick responses on everything.