Protect America

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Protect America Logo

Protect America

verified
Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. At an 8.9/10 overall score in our ranking of Home Security Companies and a 4.5-star rating from consumers, Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

The Good

  • Protect America Cost
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Video Monitoring
  • Almost 30 Years of Experience in the Home Security Industry 
  • Overwhelmingly Positive Protect America Reviews

Protect America Cost

Low-cost Monthly Monitoring, Starting at $19.99

Protect America is an alarm company that beats out competitors on one of the most important factors: price. Protect America's home security cost starts at $19.99/month. This includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. $41.99/month for added features and cellular monitoring is still a competitive price and one of the most affordable offers out there. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and included with most of its packages is:

  • One control panel
  • Three door and window sensors
  • One motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Home Automation Features

At less than $20/month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America has a mobile app that gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, & other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease. Lastly, the app gives you notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app. This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock.

The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door if you need to while away from home. Your home never has to be left unprotected.

Z-Wave Light & Appliance Module

The Z-Wave module allows you to turn the lights on and off throughout your home as well as gives you the capability to dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo. Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Almost 30 Years of Experience in the Home Security Industry 

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Overwhelmingly Positive Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them a 4.5-star home security rating on BestCompany.com. Reaching nearly 2,000 in quantity, Protect America reviews highlight exceptional customer service, quality equipment, and affordable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry. A somewhat lengthy contract is much more common for companies who offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs. With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features. If you are not interested in signing a two-year contract, Protect America may not be the best fit. However, contracts are not unusual for home security companies and Protect America prices iare one of the most affordable security solutions out there. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.1

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2119 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Mark Magiera
November 27th, 2018 DETAILS
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Never any problems. They''re very reliable.

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Michael Basquez
November 27th, 2018 Spring, TX DETAILS
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Not very good or complete communication when there is a foul up with equipment.

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Reply from Protect America

Nov 29, 2018

Hey Michael, we appreciate you taking the time to leave us feedback on your experience. At Protect America our customers’ peace of mind while we protect their home is certainly our priority. Please feel free to DM us with details of any issues you might be having so that we can assist you with them. Thanks and please let us know if you have any questions!

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Nellisha Gregory-Okunola
November 27th, 2018 Austell, GA DETAILS
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Our alarm actually went off and we received absolutely no phone call to see if it was actually a home invasion. We also get no correspondence from this company unless our bill is past due. I don''t feel completely confident that this company is actually monitoring our home. We''re just throwing money away.

Protect America Logo

Reply from Protect America

Nov 29, 2018

Hey Nellisha, we’re sorry to hear that your equipment is not communicating properly. Our customers’ peace of mind while we protect their home is certainly our priority. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

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Perry miller
November 27th, 2018 Mena, AR DETAILS
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I can't arm my system all my window sensors are bad so I will not arm my alarm that's why I got this system to guard my house when I'm away so now I can't protect my home

Protect America Logo

Reply from Protect America

Nov 21, 2018

Hey Perry, we are sorry to learn about your troubles with faulty equipment. At Protect America we certainly want to get any bad equipment replaced as soon as possible. Would you mind direct messaging us with some additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

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Parmod Dogra
November 27th, 2018 Westbury, NY DETAILS
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Response is very quick customer service is excellent

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Shanu Saches
November 27th, 2018 New Windsor, NY DETAILS
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Warranty/ Guarantee on parts/ devices practically non existent

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Ravish Shah
November 27th, 2018 DETAILS
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It does not work effectively. Lots of error. Cannot trust.

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Reply from Protect America

Nov 29, 2018

Hey Ravish, we’re sorry to hear that your equipment is not working properly!! At Protect America we want to resolve any of our customers’ issues as soon as possible. We also try to encourage regular testing of our equipment to avoid these unfortunate situations. Could you please DM us with some additional details on this so that we can assist you? Thanks and please let us know if you have any questions or concerns.

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Sue Holman
November 27th, 2018 Phelan, CA DETAILS
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Protect America has met all our security needs, and then some. The alarm is at my 82 year old Mom''s house. The first couple months she set the alarm off while learning the system, but the staff was always very understanding when I cancelled the alarm. Mom''s system also came with a medical alert button. Just last week we used it to get the paramedics to her house. I was extremely grateful for that service. I absolutely love having the app on my phone so I can see when my mom turns her alarm off and on.

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Robert Schmitt
November 27th, 2018 Summerland Key, FL DETAILS
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My Florida house was severely damaged by Hurricane IRMA - and these guys would not defer the contract payments while we rebuilt. So I have paid a monthly premium since Sept of 2017 for an off line system. In my NY house - the sensors fail on a regular basis. The only good thing these guys do is send me constant e-mails that remind me their crummy sensors have failed.

Protect America Logo

Reply from Protect America

Nov 29, 2018

Hey Robert, we’re sorry to hear about the hurricane damage :(. Also, we definitely want to resolve any issues you might be having with our service or equipment! Would you mind direct messaging us with some additional details so that we can assist you? Thanks and please let us know if you have any questions.

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MARSHA-NIQUE IRVING
November 27th, 2018 Jamaica, NY DETAILS
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WAS TOLD MONTHS AGO ID GET A CALL BACK ABOUT A ISSUE I HAD.. NO CALL BACK TO THIS DAY

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Tammy Carter
November 27th, 2018 Vinton, VA DETAILS
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If you log into the camera it stops recording. Therefore I didn't get the footage of someone breaking into my garage. Also, the equipment will just stop working requiring me to call in to get them to reset it.

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Reply from Protect America

Nov 29, 2018

Hey Tammy, we appreciate you taking the time to leave us feedback on your experience. At Protect America we want to resolve any issues our customers might be having with their equipment. If you’d like, could you DM us with some additional details so that we can get you some help with these issues? Thanks and please let us know if you have any questions or additional concerns!

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Ivy
November 27th, 2018 Philadelphia, PA DETAILS
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Over priced and unreliable. They called everyone one in my family and never contacted the police even after they could not get a hold of me. It was an actual emergency. Also, I didnt live in my house for 8 months after burst pipe. They couldn't help, provide discount, replace anything and I still had to pay with the system not working. They could put it on pause or anything. Once I'm out this contract I'm done.

Protect America Logo

Reply from Protect America

Nov 29, 2018

Hey Ivy, we’re sorry to hear that our products didn’t work properly during an emergency! At Protect America our customers’ peace of mind is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. If you’d like, could you please DM us with some additional details so that we can get you some help with your equipment? Thanks and please let us know if you have any questions!

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Alex
November 27th, 2018 Millbrae, CA DETAILS
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Competitive pricing, prompt customer service, fast alarm notification by live phone operator

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Richard via
November 27th, 2018 Wiconisco, PA DETAILS
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Some of the alarms Velcro strips fall off after time setting off the notification

Protect America Logo

Reply from Protect America

Nov 29, 2018

Hey Richard, we’re sorry to hear that your Velcro strips aren’t sticking!! At Protect America we would like to correct any problems you might be having with our service. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

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B Deneke
November 27th, 2018 Sierra Vista, AZ DETAILS
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Equipment is easy to install, and the service is reliable and responds immediately to an alarm

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bella gurgova
November 27th, 2018 Brooklyn, NY DETAILS
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great service, respond to alarms within minutes

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Edward
November 26th, 2018 Kennesaw, GA DETAILS
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Customer service responds quickly to any problem or concern.

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Pallavi
November 26th, 2018 Glen Allen, VA DETAILS
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Protect America offers very quick responses. They could do better in their quality and customer services.

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Wesley
November 26th, 2018 Argenta, IL DETAILS
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I was drawn towards Protect America because of the price that was offered. The device was easy to install.

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Tabitha
November 26th, 2018 Memphis, TN DETAILS
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The contracts for Protect America are too long. The service is not perfect, it has it's faults.

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Metellus
November 26th, 2018 McDonough, GA DETAILS
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Protect America offers the cheapest rate, and you're able to install it yourself.

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Theodore
November 26th, 2018 Victorville, CA DETAILS
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Customer service has been easy to work with. I can call them anytime with problems or concerns and they take care of it.

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Jeffrey
November 26th, 2018 Highland, CA DETAILS
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I had a couple of problems with the equipment in the beginning, but it was corrected. The equipment is easy to use, and I like being able to use the phone app.

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Marcelino
November 26th, 2018 Laredo, TX DETAILS
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Protect America is a reliable company. I always get a quick response to my questions. I can log into the cameras in my house anytime. The equipment is reliable.

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Susan
November 26th, 2018 Grapevine, TX DETAILS
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The system is easy to work with and easy to install. Customer service ensured that I had everything set up and installed. Protect America does a great job.

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Bobby
November 26th, 2018 Suffolk, VA DETAILS
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I am satisfied with the cost and ease of set up. The service is very easy to work with.

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Lisa
November 26th, 2018 Rockingham, NC DETAILS
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The service is easy and customer support is always available and helpful.

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Anonymous
November 26th, 2018 Olathe, KS DETAILS
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I love the app that allows easy set up and access to the cameras. I had a couple problems with the equipment in the beginning.

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Desiree
November 26th, 2018 Grand Prairie, TX DETAILS
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Customer service really reached out to me about my problem and took care of it right away. I have been nothing but happy with the equipment issued.

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Rosamonda
November 26th, 2018 Longview, TX DETAILS
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Customer service is always available to stop any problems that I have and walk me through the service.

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Ana / Vargas
November 26th, 2018 Las Vegas, NV DETAILS
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When my alarm goes off, they call me extremely quickly. Protect America is very reliable.

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Matthew
November 26th, 2018 Milton, FL DETAILS
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Everything is done over the phone which could be a little difficult. It would be nice to have it done in person. Customer service is friendly.

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Aaron
November 26th, 2018 Lake Charles, LA DETAILS
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I like how there are smartphone options available with the service. We have had some problems with the door sensors lifetime.

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Anonymous
November 26th, 2018 Laredo, TX DETAILS
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I am not a fan of the equipment provided. They sent technicians out to install the equipment which was helpful.

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Popi
November 26th, 2018 White Plains, NY DETAILS
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The beginning process was a little annoying. I had to keep calling back and forth in order to receive missing parts. Overall they've been very helpful and I got everything I needed done. The price is actually reasonable.

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Glenn
November 26th, 2018 Fort Myers, FL DETAILS
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The equipment is easy to install and maintain. Customer service is responsive and available to resolve any concerns.

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Jill
November 26th, 2018 Hollidaysburg, PA DETAILS
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I like that the system is wireless. Whenever we have problems, we are able to call and right away get an answer.

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Zawdie
November 26th, 2018 Clarksville, TN DETAILS
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Protect America offers a good alarm system. The response time after an alarm is very quick.

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Linda
November 26th, 2018 Indian Mound, TN DETAILS
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They send the product and don't offer any help in setting it up.

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Reply from Protect America

Nov 26, 2018

Hey Linda, we are a self-install security service, but we do offer assistance by phone and all of our equipment comes preconfigured by a professional so that it’s only a matter of affixing our products in the correct locations. Could you please DM us with additional details so that we can assist you with your installation? Thanks and please let us know if you have any questions.

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Jorge
November 26th, 2018 Rancho Cucamonga, CA DETAILS
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After the initial start, they stop sending emails and support. I like how the product is wireless. You need to test every month in order keep the system online.

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Susan
November 26th, 2018 Raeford, NC DETAILS
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Customer service is easy to work with. They always answer any questions or concerns that I have.

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Robert
November 26th, 2018 Chicago, IL DETAILS
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Protect America protects not just the doors, but the windows too. I did have a situation with a slow response time to the alarm going off.

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Melissa
November 26th, 2018 Baltimore, MD DETAILS
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They seem to have the best plan. I think the sensors are a little too flimsy. It has fallen when the doors were slammed. It is not hard wired, which is convenient.

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Nancy
November 26th, 2018 Cumberland Gap, TN DETAILS
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They've always been very responsive if anything happens.

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Anonymous
November 26th, 2018 Jacksonville, FL DETAILS
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Every time we have called with a technical issue or problem, they've resolved it quickly. The best thing about Protect America is simplicity.

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Ana
November 26th, 2018 Richmond, VA DETAILS
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It's very secure and reliable. The customer service is always there for me or there every time when I need it. They are always there on call when we have any problems.

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Verified Customer

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Shannon
November 26th, 2018 Pompano Beach, FL DETAILS
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They just take the time to listen to your needs. They're patient and attentive. They're always available twenty four hours a day, seven days a week. The system is very user friendly.

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Greg
November 26th, 2018 Golden, MS DETAILS
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The customer service is great. They're very responsive.

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Mike
November 26th, 2018 Crump, TN DETAILS
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The best thing about my system is that it's easy to use and I get value for the price

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Verified Customer

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Barbara
November 26th, 2018 Gadsden, AL DETAILS
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We got great service when we purchased additional sensors and they walk completely through the process on testing the instrumentation. I haven't had a problem because it's pretty self-explanatory.

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