Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

4.1
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3,148 Reviews

Review Breakdown

5 star
55%
4 star
23%
3 star
7%
2 star
4%
1 star
10%

Sentiment Criteria

Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Verified Customer

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Kimberly Boudreaux

July 20th, 2017 Angie, LA

Anytime I have a problem, their customer support follows up with me and delivers results. I do have to say that they upgraded my system to a new digital box thing, but I paid for it without technically having the service because the equipment wouldn't arrive.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Jennie Mekdara

July 20th, 2017 Temple City, CA

Setting up the system went without a hassle, and the representatives are very good at supporting the client, and solving their issues.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Wendy Smith

July 19th, 2017 Oklahoma City, OK

I'm not so good at technical stuff, so customer service walked me through the installation process. They were so patient, and it ended up being really easy. Their representatives were just very good

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Kenneth Wallenius

July 19th, 2017 Seneca, SC

It's excellent! I've had them for 20 years, and I'm actually changing the system, and they sent me the parts at no charge. I did have a problem with their billing, where I paid them, but the information didn't get back to me, and they gave my account to a collection agency. I had to call the attorney general of my state to report it, and cleared everything out, so it was not easy.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Stanley Carroll

July 19th, 2017 Canton, MS

Customer support is outstanding, and it was pretty simple to set up. Plus, the equipment has been excellent so far. Overall, Protect America has done a great job!

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Gwendolyn Starks

July 19th, 2017 Newark, NJ

ADT told me I had to own my home to have a security system, while Protect America didn't require that. I accidentally pushed something the first week of having the system, and they had the cops come over right away, so that's when I figured out it actually works. The representatives got us straightened out right away, so it's been a very good experience. An ADT representative approached me with an offer, but I said no. I'm very pleased with Protect America.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Carl Dellostritto

July 19th, 2017 Dublin, OH

Their customer feedback online was very good for Protect America when I chose them, so I decided to go with them. Plus, they have given me the opportunity to upgrade to additional features, but they never raise my rate. It wasn't difficult at all to install it. They actually walked me through everything, and that was very helpful. The representatives were very helpful, and they double checked everything. I'd say they're very professional as well. I had an incident where they called me to tell me that somebody was in my house. It appeared to be somebody with permission, but unfortunately did not know the code. They gave me the option to cancel the alarm, that way, the police wouldn't have to go over.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Kathy Baker

July 19th, 2017 Bremen, GA

I didn't have any problems with the installation, and the representatives have been real good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Viola Parnell

July 19th, 2017 Greenwood, MS

I have no complaints about their customer service; they've been very supportive. However, I do have to say that the upgrade was a little difficult because I have to do some things myself. Besides that, there's nothing else to say, except that I'm satisfied.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Larry Doss

July 19th, 2017 New Holland, OH

It's been a very good service! They've always responded right away, so I've been quite happy with it. I feel very satisfied with the service, and feel very safe in home and away from home.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Anonymous

July 19th, 2017 Kinston, NC

Great equipment! Their service is really good, and if I want to find something out, I either call them or talk to them online.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Charyl Dragoo

July 19th, 2017 Beeville, TX

As a disabled person, it's hard for me to do certain things they want me to do. I can't get around furniture. Plus, the door and window equipment can be so fragile that when I put in a new battery, it breaks. Their customer support can be a little confusing as well. I kept asking for certain device, but they never sent it. Instead, they would send key chains over. It turned out that they did send it, but I just never received it, so it's all sorted out now. Besides all that, the fact the alarm system tells me when the door is open is very beneficial. I had a home invasion, just a couple of teenagers, and by the time I was on the phone with them, the cops had come over already. I am grateful for that. However, I do have to say that they've gotten so expensive. I'm living off of Social Security now, and what started as $21 is now $50, so that's a cost issue.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Marty Massey

July 19th, 2017 Florissant, MO

It was simple and easy to install the equipment, and I've had no problem with it. What was really fantastic was their customer service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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R.B.

July 19th, 2017 Amarillo, TX

Somebody broke into my house a couple of months ago, and their representatives went through the process with me. They even helped me recover some of the money that was missing. It's just been excellent.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Feed Tecuya

July 19th, 2017 Frazier Park, CA

So far, I've liked the service. I've had to call them a few times to fix some issues, but besides that, it's been a very positive experience.

Verified Customer

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Tony Scorcia

July 19th, 2017 Glendora, CA

It does what it needs to do, and the people are super! I don't recall any conversations specifically with their customer support, however when I have needed their service or had questions, they were very quick to answer. Plus, they were very courteous. I can't really complain; their service is fantastic.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Kenneth Porter

July 19th, 2017 West Covina, CA

The system is pretty good, I have no complaints about it. You can basically install it yourself, and if you have any problems with it, all you have to do is call them and they help you out. Their representatives have always been quick to respond as well. They just tell me how to resolve any issue I may have.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Elvira Walklin

July 19th, 2017 Buhl, ID

Customer support has answered our questions and have always been courteous. When I ‘ve needed to replace sensors, I'd get them in a timely manner. I've just been satisfied. If anything, I would like a better way of installing the sensors. They don't fit old style windows and keep on falling.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Nita Long

July 19th, 2017 Coushatta, LA

I'm not too satisfied with the system. All the stuff they gave me for the windows dropped off. Nobody notified me anything about that, and since my husband died, I didn't know either that I had to change the batteries. On top of that, I'm 81 years old, and they expected me to do the installation!

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Launa Ricketts

July 19th, 2017 Dothan, AL

It was very easy to install; I did it myself, instead of having a technician come over. It was just very easy, plus, their representatives are really good. They call right away if the alarm goes off, so they have a quick response time.

Verified Customer

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Chris King

July 19th, 2017 Largo, FL

The system is quite average, not spectacular, just average. Also, their customer service varies. Sometimes it's very good, and other times it's quite frustrating. Anytime wee have to make any changes or replace devices, it's an all day process. It's very difficult to do, so it's not what I would a user friendly system. It's self-sustaining when there's no changes needed, but it's quite difficult when you need them.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Kacie Diep

July 19th, 2017 Westminster, CA

When we first got the alarm, about 10 years ago, it was fine, but now that it's upgraded, we have to install it on our own. We don't like that. Although the equipment is average, I would suggest that Protect America should provide free installation for their customers. That would be nice.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Ken Vigil

July 19th, 2017 Santa Fe, NM

Customer service is great! They've always been cordial and that worked for us. There's been a few false alarms that we've missed, so they end up calling the Police. That tells me that they were there to take care of their customers.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Diego Graves

July 19th, 2017 Colorado Springs, CO

Whenever I had a problem, their customer service answers pretty much everything over the phone, and they're pretty clear as well. So far, I haven't had a problem with their equipment. I recently had a battery problem, but that's kind of expected after having this service for over 10 years. Besides, installing it was simple. They're reasonably priced, and they're willing to upgrade your service when you run out of your contract.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Kenneth George

July 19th, 2017 Deatsville, AL

It wasn't difficult at all to install the equipment. I had never done anything quite like this, but after calling and watching their online videos, it was all very simple. Plus, their representatives have been very helpful, friendly and just fine. I've been very pleased.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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George Wear

July 19th, 2017 Fort Collins, CO

Customer support is always quick to respond, and it's been very easy to get a hold of them. On top of that, their system is simple and easy to use. We had compared Protect America to other companies, and the service was the same, and yet they were a little cheaper.

Verified Customer

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R.E.

July 19th, 2017 Gila Bend, AZ

I messed up the system once, but the gentlemen I spoke with straightened me out right over the phone. He got me going. I'm satisfied with Protect America.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Jeffery Hicks

July 19th, 2017 Alexandria, LA

Their support is very good! They're knowledgeable, they know how to assist you if you have any problems in programming, and they're just right on it. Also, the system was really easy to install. You can do it yourself, and don't need anybody. They'll walk you through the installation process if you have any problems. Overall, I just think it's a great company, and it does what it says it does.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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James Goree

July 19th, 2017 Shreveport, LA

We installed the system ourselves, and when it was time to upgrade the equipment, they were on the phone helping us. It was a great experience! Their consultants are always very knowledgeable, very prompt and get the job done on the first call. They're very patient as well; they don't rush you off the phone and don't put you on hold much. I just love their customer service, and the service itself!

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Paul Levine

July 19th, 2017 North Hollywood, CA

They're such a reliable company. The support team has been very responsive, courteous and don't have you on hold for long. Plus, the system is very easy to use, and reliable.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Steven Decker

July 19th, 2017 Phoenix, AZ

I like their employee's happiness, they must have a good place for work because they all seem to be in a good frame of mind and happy to be there. Besides, it was simple to install, and the equipment is very reliable.

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Anonymous

July 19th, 2017 San Jose, CA

I chose Protect America because it was convenient, and seemed to be reasonably priced. Their representatives have been excellent! They're knowledgeable and very helpful. I just think this is a good choice for home owners that don't have a security system.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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John Glover

July 19th, 2017 Centerville, GA

The equipment is good, and in fact, I can install the updated myself with their help. I did have a couple of incidents, where the system activated, and they were very quick to respond. Besides, they were more reasonable than ADT.

Verified Customer

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Woody Childers

July 19th, 2017 Terra Bella, CA

I've had really good luck with their customer support, and I'm really happy with their service and everything they bring. The contacts had a couple problems, so I called them, and they replaced them without a problem. I'm just really happy with Protect America.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Alvino Sprauve

July 19th, 2017 Jackson, NJ

They've been helpful the times I've called. Sometimes they have me wait a little bit, but over the 6 years we've been with Protect America, their customer service has been fine. Plus, the system does what we've expected it to do. Either way, it was pretty easy to install. The instructions were straight forward, and it was a remote type of installation, but it was a pretty satisfactory experience.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Rhonda Robinson

July 19th, 2017 Rockmart, GA

Customer support has been good so far, and the overall service has been more than fine.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Dean/Rivera Edmonds

July 19th, 2017 Erie, PA

Everything seems to work just fine! The installation was easy, but I did take a long time on the phone to get everything synced together. Besides that, their representatives were pretty good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Anonymous

July 19th, 2017 Goodyear, AZ

The system is very good, I haven't had any problems with it. Although my husband was the one who set it up, and not me, it was very easy to do that. I'd say everything with them has been pretty positive.

Verified Customer

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Alfred Baccigalupi

July 19th, 2017 Mesa, AZ

Installing the equipment was very good, they seemed to know what they were doing. So far, I haven't had any problems with their support team. I would just like to know who are the people that are walking around trying to say they're from Protect America, and wanting to change my system.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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John Russ

July 19th, 2017 Riegelwood, NC

I've had it for several years now, and they've improved a lot since they went wireless. I've been really satisfied because it's worked out a whole lot better, and the response time is so much better as well. Besides, their installation process was painless, and it went really well. Also, their customer support is very good. They helped me out and sent me all the new stuff to install. I've sat in my chair, about 6 feet away from the box, while my wife opens the door. Before I can get up and turn it off, my phone was ringing, and it was Protect America, making sure everything is alright. It's all been a very positive.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Lillie Byrdsell

July 19th, 2017 Lithonia, GA

Their system is good, it does the job. I do have to say, however, that it's an own installation process, so I had to get somebody to help me.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Donald Johnson

July 19th, 2017 North East, PA

I was on a vacation in Colorado, and they called me to tell me there was a problem with one of the monitors. I called them once I got home, and they took care of it. It cost me $10 to replace it, but it was well worth it. That was the first time I've had to replace one in 26 years. It's a very reliable company.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Anonymous

July 19th, 2017 Indianapolis, IN

Their customer support has always been good; they've been there anytime I needed them. Plus, the system has worked just fine so far.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Reginald Glasgow

July 19th, 2017 Oxon Hill, MD

The equipment is very dependable, and was simple and easy to install. Also, their response time is pretty fast. On top of that, their service is excellent, and always responsive.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Robin Popovitz

July 19th, 2017 Albrightsville, PA

So far, everything has been great with them! Their agents answer every question, and call us if there's any issues. I only had a problem with one center. I guess the humidity causes it die, but otherwise, all the other ones work well.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Rita Barrett

July 19th, 2017 Fort Smith, AR

They walked me through the installation, and it was pretty easy. Plus, their representatives have been excellent when I've had to call them. I'm pleased with Protect America! If I wasn't I would've changed a long time ago, and it takes a small issue for me to do that.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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David Cartwright

July 19th, 2017 Buckhannon, WV

Everything has been fine, and there haven't been any problems with the equipment so far. It's been a very pleasant experience.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Inez Ledman

July 19th, 2017 Borrego Springs, CA

At first, the installation process was confusing. I wasn't really sure in how to place everything, but the technician on the phone was very efficient. I live in the desert, and the sun melted the adhesive, so my alarm went off because the sensor picked up that drop on the window. They sent over more adhesive right away. Everything has been very positive.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Delores Smith

July 19th, 2017 Riverdale, IL

The system has been excellent, and the representatives have been very good. I initially chose them because they offered me a good protection, and the rates were excellent. So far, everything has been positive.

Verified Customer

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Kathy Szablewski

July 19th, 2017 Buffalo, NY

Although we've never had to use it, the equipment has been okay. It came in the mail and we set up everything ourselves.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!