Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

4.1
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2,667 Reviews

Review Breakdown

5 star
54%
4 star
24%
3 star
7%
2 star
5%
1 star
10%

Sentiment Criteria

Value for your money
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Verified Customer

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Lisa Marling
June 27th, 2017 Franklin, NC

It wasn't hard to install the system, and it's worked very well so far. Plus, they excellent customer service, and they're good answering questions over the phone.

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Louis Smith
June 27th, 2017 Columbus, NC

They've done a good job for us. It's been over 25 years since we purchased their service, and it's been very good. They have kept a good rating this whole time. Anytime we had problems, they would transfer you over to somebody that could help. They even sent parts for us to install. All I can say is we've been very satisfied with Protect America.

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Anonymous
June 27th, 2017 Buckeye, AZ

We love it! We like the portability of it, and the fact that the customer service is great! They've always been very receptive when we've called. We've also upgraded our system a couple of times, and even moved recently out of state. They were very helpful in getting installed in our new home. On top of that, our monthly alarm check is always helpful as well.

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Jason Peugh
June 27th, 2017 Edmonton, KY

They're usually quick to answer every time I call them. Plus, they're also quick when something needs to be done. It's just a good equipment and service that has a reasonable price.

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Resort Acheson
June 27th, 2017 Lakeview, OH

Their customer support is just super! They're nice, absolutely adorable, good looking and super good. I have no problems with them. Plus, setting up the system was simple, easy, and self-explanatory. Everybody knows they're the best service around.

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Anonymous
June 27th, 2017 Troy, MO

We're senior citizens, and were able to install the system ourselves, so that's good. Plus, it's worked just fine so far. The only thing I'd like to say is that I'd like to have a light for my yard sign. The one they sent me didn't last long at all.

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Miriam Trezevant
June 27th, 2017 Winnsboro, SC

I chose Protect America because it was convenient and priceless. So far, I've enjoyed the equipment. It's very good and very dependable. Plus, installing it was easy. I just think it's a good company.

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Joyce Wright
June 27th, 2017 Gretna, VA

The installation process was quick and easy, and the equipment seems to work just fine. Their customer support has been good as well, so everything seems to be working.

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Virginia Lee
June 27th, 2017 Mary Esther, FL

I really haven't had too much opportunity to use them. My alarm went off by accident once, and I couldn't shut it off. The police showed up, and the Protect America team convinced them that everything was okay. Besides that, I haven't had much interaction with them. I don't know how I would describe my experience with them, because I can't stop the alarm from beeping every 10 to 15 minutes. Actually, I would only think about activating it, if I were to go out of town.

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Judy Haning
June 20th, 2017 Minneapolis, MN

Impossible to cancel. I have been trying to cancel my service since January. Finally gave up and filed a complaint with the Minnesota attorney general's office.

Protect America Logo

Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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David Cox
June 5th, 2017

Long on-hold time when you call for tech support. You have to repair equipment yourself, and you must give them 30 days advance notice to cancel or they will charge you, as they did me, for an extra month. Protect America protects their bottom line.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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thomas carlson
May 19th, 2017 Phenix City, AL

Sales person "Maleak" very bad on the phone

Protect America Logo

Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Mylaunna Lee
May 18th, 2017 Diamond Bar, CA

Stay Away! First red flag, their technical support is only open from 7am to midnight. I was a long time customer, and recently discontinued their services. Customer service is subpar. If you have an issue with your system, ex. constant beeping, technical support will walk you through a temporary fix. Mine lasted 10 mins. The earliest they can send someone out to assist is after 7 days. Do they really expect someone to listen to beeping sounds for 7 days. Red flag #2, equipment is outdated. 2 weeks after install, you have to wait for someone to either update your equipment, or change the batteries in the equipment - which has to be changed to often. When you do call with an issue, they're more interested in renewing your contract rather than resolving your issue. I had to go through 6 pp, (unfortunately I had to yell at the last one) in order to close my account. Trust me when I say steer clear.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Thankappa Balaji
May 16th, 2017 Willowbrook, IL

It signed up with them a long time back and it was easy to install and think it's pretty good.

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Meeks Auto
May 16th, 2017 Colorado City, TX

I did the installation myself. That and the equipment have been alright. The cost is high, but that's alright.

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Bruce Broadbent
May 16th, 2017 American Fork, UT

I chose Protect America for their descent reputation and best seller uprising. All my interactions have been positive with them over the years. And I actually get the installation - so that's great!

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Samuel Weaver
May 16th, 2017 Mountain Home, AR

I think the equipment is questionable. They call me for a bill they think I'm gonna cheat them off for some money.

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Dinesh Sawhley
May 16th, 2017 Alamo, CA

So far so good, working for five years. We originally chose them for the price and today we're satisfied

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Charles Williams
May 16th, 2017 Nevada, TX

I've very happy with my system. I chose it because people I know have it. Customer service, and installation have all been great

Verified Customer

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Marjorie Hoosier
May 16th, 2017 Silsbee, TX

Everything's always been good, no problems from customer support. I did the installation

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Carl Ciervo
May 16th, 2017 Hampstead, NC

We did self-installation and went with Protect America for the cost. The customer support is good

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Bobby Price
May 16th, 2017 Centre, AL

I've not had any, like I said we haven't had any problems for breaking in to burglary or anything. But, when my alarm accidentally goes off, they respond. The equipment is good so far!

Verified Customer

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Arthur Williams
May 16th, 2017 Seale, AL

They've been very nice and cooperative and helpful. System was easy to install

Verified Customer

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Enrique Molina
May 16th, 2017 Victorville, CA

Installation process is really easy. They've been very helpful whenever I have any problems. It was already here when we moved in and we just decided to keep it.

Verified Customer

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Springs Refreshing
May 16th, 2017 Spring Lake, NC

I've been a customer a long time - I have a commercial account with them. Installation is smooth and equipment is outstanding. No problems at all, top notch.

Verified Customer

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Kenneth Bouldin
May 16th, 2017 San Antonio, TX

We haven't had any problem. I think we saw got some kind of advertisement or something and we've been with them ever since. Equipment has been good.

Verified Customer

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Jana Meadows
May 16th, 2017 New Boston, TX

I just searched on a website and I found them...I chose them for their price. Installing it is very simple and the support has been excellent

Verified Customer

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Anonymous
May 16th, 2017 Warwick, NY

Their support was great when it came to installing the system. I did it myself with their help. Plus, they're always available, and when there's a problem, they rapidly help out.

Verified Customer

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John Conrad
May 16th, 2017 Woodville, MS

It takes them too long to come on the phone sometimes. I forgot to disarm it once, and they had no proof a siren had gone off, even after 3 hours. Besides that, the equipment was easy to install, but I've had some doubts about it.

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Bobby Waddell
May 16th, 2017 Appomattox, VA

Installing the system seemed pretty simple. They shipped everything to me for free, and gave me 10 door and smoke alarms. Programming the equipment itself took a little longer than expected, but it was overall great. The only thing I can say is that they seem to be very helpful!

Verified Customer

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Anonymous
May 16th, 2017 Batesville, AR

The equipment's phone service is fine, but it's very time consuming to get help on the phone, I think their representatives are very good, I just wish there was people available that could come and help you with things. They recently changed the equipment, and this new one is bigger. They left the holes they had to screw on the window. That's an issue, because the new system doesn't fit on the same place the other one did, and the holes stay there.

Verified Customer

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Dionne Byrd
May 16th, 2017 Salisbury, NC

Customer Support has been fine so far! Whenever I've had to call them, I've been able to get what I needed from them. It wasn't hard to install; they gave me a step by step help, and it's worked just fine. To this day, I've had a positive experience.

Verified Customer

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Sally MAsters
May 16th, 2017 Franklin, MI

They're a great company! I installed the system myself, so it was very easy. I do wish; however, my sensors could stay a little longer, without them hanging off. We've had Protect America for 8 years now, but I'm thinking on going to Simpli Safe. They can monitor my house for $15 a month, which is a bit cheaper.

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DC
May 16th, 2017 Maplewood, OH

The equipment was okay. I don't think it's great. On the other hand, installing the system is terrible. They do not come and help you until you've made about a dozen calls to them, only to bring somebody from a 5 hour distance. I don't think their customer support always knew what they're doing. We switched from double hang wood window to casement window, and every time we called to ask how to the secure casement window, we never got a descent answer.

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Clifford Jenkins
May 16th, 2017 Summerville, SC

They're always willing to help me out any time I call them. If I had any questions, they told me I could always call them. Plus, they helped me set up the system. Overall, I think they're very good company; they support you if you need help.

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Joshua King
May 16th, 2017 Potosi, MO

I'm completely satisfied with their equipment. Installing it was barely simple and they've been really helpful with me at all times. Overall, I'm definitely satisfied with this service.

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Samantha Meidl
May 16th, 2017 Columbia, MS

Although I don't recall how we found out about Protect America, I haven't had any problems with them whatsoever. They've always been fast and efficient, plus, installing it was pretty fast. It went smoothly without any complaints.

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Janice Baker
May 16th, 2017 Fontana, CA

I've only had to call them twice since I purchased the system, and they offered a great service. They system has very good results, and I haven't had failures with it so far. Plus, it was easy to set up, so I can definitely say they offered a very positive experience.

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Levi Rivera
May 16th, 2017 Montclair, CA

They were the number one company when I did a research on home protection, so I thought they'd be the best option. So far, they've been helpful every time I call them. Installing the system was not really hard, they just guided me through the process. They're always there when the alarm goes off, so I'm very satisfied with them.

Verified Customer

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Pat Summers
May 16th, 2017 Fort Worth, TX

Protect America's customer support has always been very helpful; however, I wish they had wireless cameras that you can install. I've been pretty happy, although installing it was a little difficult because of little sticky things. Besides that, I've never had any problems with them.

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James Holston
May 16th, 2017 Hope, AR

It's outstanding! They had a better price and equipment than ADT, so I like it better. We put the alarms in the windows and doors, and it was easy! I pretty much did it myself. Whenever we have problem and I accidentally set off the alarm, the police will knock on my door and make sure I'm okay. That's how I know it actually works.

Verified Customer

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Virginia Blackmon
May 16th, 2017 Graysville, AL

They have been very good and very prompt in everything I have to ask. So far, I haven't had a problem with them.

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Jason Little
May 16th, 2017 Minneapolis, MN

Installing the system was really easy. They just sent the box and we did it all over the phone. I consider myself a high maintenance customer, and they've helped us through every step of the way. All I can say is that their customer support is great!

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Glenna Boggs
May 16th, 2017 Sandy Hook, KY

Protect America's customer support has been very efficient, and they always helped any time I called them. Besides that, they provided everything I needed, and that's all I can ask for. There has not been problem with them so far.

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Anonymous
May 16th, 2017 Plainwell, MI

I think the installation process was time consuming. Although they've done a good job with their customer support, the service is quite expensive. Plus, there seems to be some trouble with the equipment itself.

Verified Customer

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Pines Jackson
May 16th, 2017 Jonesboro, LA

The system was included in the package when we bought the house, however, it's worked great. I think they offer good customer support. If I ever need to call on them, they're usually good about it.

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Hewitt Jackson
May 16th, 2017 Havelock, NC

It was very quick and easy to get a hold of the representatives. They were very friendly and knowledgeable. Plus, it was easy to follow the instructions and get the system installed. I actually chose them specifically because of their flexibility.

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NS
May 16th, 2017 Oxford, NC

We chose Protect America because we liked what they told me. I got all my windows and doors secured. All with a small fee, so I enjoyed that. I've enjoyed the service so far, they always do what they say they're going to do. They've offered good support; they fix any problem whenever I all them.

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Freddy Rakes
May 16th, 2017 Bassett, VA

I can't remember how long it took us to install the system, but I do remember it was very simple and quick. Their customer service is excellent; every time we've ever had to call, they immediately respond, and the situation is taken care of. I remember one particular time we were away from home, and the alarm went off. It turned out to be a false alarm, however, if it weren't for them, we never would've know about it.

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Michelle Levesque
May 16th, 2017 Marlinton, WV

Protect America has been a very good service. Their customer service is good, and when my alarm goes off, they're right there for me. It's been a very positive experience.