Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

4.1
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3,145 Reviews

Review Breakdown

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4 star
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3 star
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N/A

January 23rd, 2018 Rolesville, NC DETAILS arrow_drop_down
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Never received a response after requesting a quote twice

Protect America Logo

Reply from Protect America

Jan 25, 2018

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Could you DM us with additional details so we can provide you with a quote? Thanks and please let us know if you have any questions. -Adam -Adam

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m

January 23rd, 2018 Madison, AL DETAILS arrow_drop_down
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They did not help me with my security requirements

Protect America Logo

Reply from Protect America

Jan 25, 2018

Hi M, we appreciate you taking the time to leave us feedback on your experience. Please DM us and we would be happy to assist you with your security requirements. -Adam

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Rob

January 23rd, 2018 Texarkana, TX DETAILS arrow_drop_down
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Probably good company, wanted a monthly quote, not a phone conversation. They KEPT calling. Put your price out there so we can make a decision without sales pressure. Since I can't compare your product, the results are not accurate.

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Reply from Protect America

Jan 25, 2018

Hi Rob, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve the customer experience and appreciate the feedback on providing customer quotes. -Adam

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rana

January 23rd, 2018 Clewiston, FL DETAILS arrow_drop_down
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This company is a total joke. I have waited for a refund for nearly 2 months. Each time I call I am told a different story by the reps as well as given an attitude . Stay away from the company.

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Reply from Protect America

Jan 25, 2018

Hi Rana, we appreciate you being a customer and taking the time to leave us feedback on your experience. In order to assist with your cancelation issue, could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions. -Adam

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Ed Ricks

January 15th, 2018 Maricopa, AZ DETAILS arrow_drop_down
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Installer took nearly 6 hours to install. Downstairs motion detector and wired siren not working

Protect America Logo

Reply from Protect America

Jan 25, 2018

Hi Ed, we appreciate you being a customer and taking the time to leave us feedback on your experience. In order to assist with your issue, could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions. -Adam

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Tedesco

January 15th, 2018 DETAILS arrow_drop_down
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When I spoke to the CSRep, I had to leave my home & told him I would be back @ 3pm. He stated he would call me back which he did not for that day or following day. So I went w/SimpliSafe. Pls. have the robo calls stopped. or will need to call block. Thanks.

Protect America Logo

Reply from Protect America

Mar 28, 2019

Tedesco - If you are still receiving automated calls, please reply to our 'do not call' request:

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Anonymous

January 15th, 2018 DETAILS arrow_drop_down
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Super easy to work with. Fast service. Rescheduled multiple times and they were very accommodating. I was intimidated when I opened the package because I would be installing myself but my guide did a great job explaining everything and it was easy, fast, and straightforward.

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Michael Creel

January 15th, 2018 Grovetown, GA DETAILS arrow_drop_down
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over the course of 4 day i received 3 different prices because of promotion chages

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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mommyrat

January 15th, 2018 Jonesborough, TN DETAILS arrow_drop_down
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Very knowledgeable customer service rep and system is very easy to install and use

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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CW3 Retired Mark Aucker

January 15th, 2018 Edgewood, NM DETAILS arrow_drop_down
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We have had the system in place only a few weeks but are very pleased with the assistance we have received to this point. There is no price that can be placed on peace of mind knowing we have another layer of protection for the family. Thank you Mom 9

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Cache

January 15th, 2018 Hempstead, TX DETAILS arrow_drop_down
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Reliable service and easy to install. Police were dispatched after I forgot to disarm after entering the house.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Veronica

January 15th, 2018 Shawano, WI DETAILS arrow_drop_down
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Great communication for installation help. Easy to install

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Doug

January 15th, 2018 Westfield, IN DETAILS arrow_drop_down
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Price is competive. Components arrive quickly. They were excellent walking my through the installation and with adding a sensor later.

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Mark

January 15th, 2018 Seattle, WA DETAILS arrow_drop_down
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Pushy salesmen and nothing special about them.

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Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Hector H

January 15th, 2018 Hollywood, FL DETAILS arrow_drop_down
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They are quick to address your questions

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Anonymous

January 15th, 2018 DETAILS arrow_drop_down
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Pestering phone calls during holidays especially. I had my mind pretty much made up to consider PA but not after rude calls.

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[email protected]

December 21st, 2017 Plymouth, WI DETAILS arrow_drop_down
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Great until you want to live. After 15 years still try to keep chargeing.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Tammy Baker

December 12th, 2017 DETAILS arrow_drop_down
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Horrible Company. Will harass you. We had a system that rarely worked. They sent a tech one time. Then kept saying thtay did not have a tech to send. So we paid $50 a month for years. When our contract was up they refused to cancel. We moved 5 months ago. Our contract was fulfilled 7 or 8 months ago and they refuse to let us out of they contract. I told them over the phone i was cancelling, emailed and wrote them. HORRIBLE HORRIBLE company in my opinion Here is more of the story: I moved 5 months ago and contacted Protect America by phone, email, and letter requesting to cancel service. They continue to harass me. This includes a history of them not fulfilling their contract obligations. After literally 50 to 60 phone calls and them not willing to fix the system we gave up trying. We were humiliated time and time again with false alarms, the fire and police department came to our home so many times I cannot count. 3 times in one day. Protect America refused to send a tech to our home to fix it. So we had to pay 50 a month and yet they did nothing about it. Police and Fire department There was a knock at my door I opened the door and saw a police officer and four other units rolling up to my house. The policeman calls me out of my house and asks me what was going on. I told the officer that it was a faulty alarm system and that I had called the monitor center and told them it was a false alarm. Then a few minutes later there was another knock at my door. It was the fire department. They had been told it was a carbon monoxide detector had gone off. Now if this had happened once it would be forgivable, however, this has happened many times where the police or fire department have showed up at my house. One time about 6:30 am. I appreciate those who serve and do not think an alarm company should be allowed to waste public dollars. Later that afternoon the motion detector triggered again and sent the Fire department out for a 2nd time on in a day--- so three times the police or fire depts. Came to my house. When this event took place on 3/03/2016, I had just come into my house after bring home a keyboard I had let someone borrow. As I was placing the keyboard in the basement, the motion detector set off the alarm. The monitor station for my system misread the alarm as a carbon monoxide detector. I told them on the phone that it was a motion detector. And you know the rest of the story. However, this has been going on since 10/2013. Over 2 years of Hassel and lack of security for my family. When we first bought the system, they sent it to us, for us to install. This is a very time-consuming process, on the on the phone for hours programming each piece into the system. The system continually had false alarms and system issues. Each time there was a problem I had to be on the phone several hours to resolve it. This did not happen once, twice or three times but so many I cannot recall. After replacing the main panel and many sensors about 3 or 4 times within the first several months, I asked to cancel the service, they said they would send a technician, and if I had any more issues they would allow me to cancel service. (this was a lie after the police and fire showed up I immediately called to cancel, and they would not keep their word). The Technician The technician came worked on the panel, and things were fine for a few months, and then it started having problems with registering sensors and false alarms again. So after so many panels (possible 6-8 panels or more and hours and hours of time on the phone trying to program the system) I decided to cancel my contract. The lady on the phone would not cancel my contract because I had not talked to a tier 2 technician. She said they knew more than all the other technicians. Now I had been dealing Protect America with since 2013, AND JUST NOW they want me to talk with someone who can fix it. I was with another alarm company for 12 years and had little to no issues. In my opinion, If you want your family to wake up in the middle of the night with the police or firemen at your door, then choose Protect America. If you want your door sensors, fire detectors or carbon-mono-oxide detectors not to work then, choose Protect America. In my opinion, Protect America has deceptive sleight of hand methods to try and force you to stay with them and not provide safety nor security for my family. They have not provided close to any expectation of services rendered for what my family has paid and endured. We paid extra to have a quality system installed and did not receive it. We were promised safety and security which they have not provided. 3/11/2016 It’s now 3/11 after spending 4 hours on the phone on 3/03/2016 They had programmed the monitor center wrong. The motion detector would go off and the monitor center reads it as a carbon monoxide detector. 12/12/2017 We moved 5 months ago and Protect America is still trying to collect payment even though we told them we were canceling over the phone, by email and mail. They have aggressive tactics. Our contract is fulfilled and they are still trying to harass us into a contract.

Protect America Logo

Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Bob Baker

December 12th, 2017 Frankfort, KY DETAILS arrow_drop_down
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DO NOT GO WITH THIS COMPANY! Even when your contract is up they will continue to try and collect and use VERY HEAVY HANDED PRESSURE TACTICS. I moved 5 months ago and contacted Protect America by phone, email, and letter requesting to cancel service. They continue to harass me. This includes a history of them not fulfilling their contract obligations. After literally 50 to 60 phone calls and them not willing to fix the system we gave up trying. We were humiliated time and time again with false alarms, the fire and police department came to our home so many times I cannot count. 3 times in one day. Protect America refused to send a tech to our home to fix it. So we had to pay 50 a month and yet they did nothing about it. Police and Fire department There was a knock at my door I opened the door and saw a police officer and four other units rolling up to my house. The policeman calls me out of my house and asks me what was going on. I told the officer that it was a faulty alarm system and that I had called the monitor center and told them it was a false alarm. Then a few minutes later there was another knock at my door. It was the fire department. They had been told it was a carbon monoxide detector had gone off. Now if this had happened once it would be forgivable, however, this has happened many times where the police or fire department have showed up at my house. One time about 6:30 am. I appreciate those who serve and do not think an alarm company should be allowed to waste public dollars. Later that afternoon the motion detector triggered again and sent the Fire department out for a 2nd time on in a day--- so three times the police or fire depts. Came to my house. When this event took place on 3/03/2016, I had just come into my house after bring home a keyboard I had let someone borrow. As I was placing the keyboard in the basement, the motion detector set off the alarm. The monitor station for my system misread the alarm as a carbon monoxide detector. I told them on the phone that it was a motion detector. And you know the rest of the story. However, this has been going on since 10/2013. Over 2 years of Hassel and lack of security for my family. When we first bought the system, they sent it to us, for us to install. This is a very time-consuming process, on the on the phone for hours programming each piece into the system. The system continually had false alarms and system issues. Each time there was a problem I had to be on the phone several hours to resolve it. This did not happen once, twice or three times but so many I cannot recall. After replacing the main panel and many sensors about 3 or 4 times within the first several months, I asked to cancel the service, they said they would send a technician, and if I had any more issues they would allow me to cancel service. (this was a lie after the police and fire showed up I immediately called to cancel, and they would not keep their word). The Technician The technician came worked on the panel, and things were fine for a few months, and then it started having problems with registering sensors and false alarms again. So after so many panels (possible 6-8 panels or more and hours and hours of time on the phone trying to program the system) I decided to cancel my contract. The lady on the phone would not cancel my contract because I had not talked to a tier 2 technician. She said they knew more than all the other technicians. Now I had been dealing Protect America with since 2013, AND JUST NOW they want me to talk with someone who can fix it. I was with another alarm company for 12 years and had little to no issues. In my opinion, If you want your family to wake up in the middle of the night with the police or firemen at your door, then choose Protect America. If you want your door sensors, fire detectors or carbon-mono-oxide detectors not to work then, choose Protect America. In my opinion, Protect America has deceptive sleight of hand methods to try and force you to stay with them and not provide safety nor security for my family. They have not provided close to any expectation of services rendered for what my family has paid and endured. We paid extra to have a quality system installed and did not receive it. We were promised safety and security which they have not provided. 3/11/2016 It’s now 3/11 after spending 4 hours on the phone on 3/03/2016 They had programmed the monitor center wrong. The motion detector would go off and the monitor center reads it as a carbon monoxide detector. 12/12/2017 We moved 5 months ago and Protect America is still trying to collect payment even though we told them we were canceling over the phone, by email and mail. They have aggressive tactics. Our contract is fulfilled and they are still trying to harass us into a contract.

Protect America Logo

Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Edward Horton

December 8th, 2017 Park Hill, OK DETAILS arrow_drop_down
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My status changed shortly after I signed up with protect America. I contacted them so I can pay off the contract they would not let me , they told me I had to wait until the three-year contract was up . After numerous calls I eventually got someone who allowed me to pay off the whole three years at one time nothing was said to me about cancellation had to be in writing. Two years later They billed my credit card again, when I call and ask about it they say oh you have to cancel in writing 90 days prior so they're going to bill me three more months even though I told them two years ago I wanted to cancel. This company is doing it on purpose how many customers do they have how many customers want out early and how many customers are going to be a billed after the contract is up even if they ask to cancel? Ask yourself one thing would Jesus treat you this way, NO, honest days wage for an honest days work, I don't think so. What I recommend this company to anybody else No freaking way.

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Reply from Protect America

Jan 25, 2018

Hi Edward, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Brian Rowley

December 4th, 2017 Providence, RI DETAILS arrow_drop_down
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This company is garbage, I had them for several years and they missed an alarm in my house and told me it was my responsibility to contact them regularly to make sure they are communicating with my alarm panel. I asked them why they did not notify me when they lost contact with the panel and I was literally told to read my contract. I am just warning you read all the fine print and search for options there are many out there.

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Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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San

December 4th, 2017 Hendersonville, NC DETAILS arrow_drop_down
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made simple inquiry and bombarded with phone calls for days!

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Reply from Protect America

Jan 25, 2018

Hi San, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Antoinette

December 4th, 2017 Toledo, OH DETAILS arrow_drop_down
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So far the customer service is doing a great job in assisting us.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Anonymous

December 4th, 2017 Medical Lake, WA DETAILS arrow_drop_down
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I was interested but the calls were coming in 3-4 times a day, way too pushy..

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Reply from Protect America

Jan 25, 2018

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Fuzzy Bunny

December 4th, 2017 Akron, OH DETAILS arrow_drop_down
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Excellent products and excellent support!!

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Aa

December 4th, 2017 Bakersfield, CA DETAILS arrow_drop_down
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No clear explanation of requirements for system and expect me to install

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Reply from Protect America

Jan 25, 2018

Hi Aa. We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We are a pioneer in the DIY home installation security space. We provide guided installation support on the phone - and you can get your system up and running in as little as 30 minutes. Feel free to DM us with additional information if you need further assistance. -Adam

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Brian Harmon

November 28th, 2017 Williamsburg, VA DETAILS arrow_drop_down
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Would not provide pricing information so I told them never mind, I'll find another company. I recieved 3 calls after that each time requesting to be removed from the call list.

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Reply from Protect America

Jan 25, 2018

Hi Brian, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Anonymous

November 27th, 2017 Staten Island, NY DETAILS arrow_drop_down
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Jorge, the Salesperson was Great! Due to illness in our family (sick child) which negatively impacted my credit score, Secure America requests that I pay over $1,600.00, in equipment fees. It's out of our reach and have no other choice, but to look elsewhere.

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Reply from Protect America

Jan 25, 2018

We appreciate you taking the time to leave us feedback on your experience and feel for you about the illness in your family. Feel free to DM us with additional information if you need further assistance. -Adam

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Dan

November 27th, 2017 Winston-Salem, NC DETAILS arrow_drop_down
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Sales tactics were too aggressive, and sales agents did not communicate my needs and schedule with one another

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Reply from Protect America

Jan 25, 2018

Hi Dan, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Everett Hall

November 21st, 2017 Newton, MS DETAILS arrow_drop_down
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Got an immediate call from Ernie N. & I asked him for three plans- premium, middle, and base. That's the last I have heard from Protect America.

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Reply from Protect America

Jan 25, 2018

Hi Everett, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Pam

November 21st, 2017 New London, NH DETAILS arrow_drop_down
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I had just finished the email inquiry when the phone rang. The agent was courteous and provided me with good information. They followed up the next week and will check back next month. If they are as responsive to an alert as they are to an inquiry, no worries.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Bob

November 20th, 2017 Erie, PA DETAILS arrow_drop_down
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mixed messages on what to do and how to deal with situations.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Charlie

November 13th, 2017 Austell, GA DETAILS arrow_drop_down
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Very easy to install, setup. I got great support with the setup and I haven't had any problems with my security system.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Dave

November 6th, 2017 Greenville, TX DETAILS arrow_drop_down
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Ease in using the system. Excellent customer service.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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I forget.

November 6th, 2017 Beaumont, CA DETAILS arrow_drop_down
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The customer service is very professional and courtesy when they talked to you.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Princess

October 30th, 2017 Tullahoma, TN DETAILS arrow_drop_down
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Called to get some info on security company. Customer Service Rep was very rude.

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Reply from Protect America

Jan 25, 2018

Hi Princess, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Jeff

October 30th, 2017 Menlo Park, CA DETAILS arrow_drop_down
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The key fob did not work properly and the police came by accident. We had to disconnect that feature. Otherwise it has worked well and consistently. The company has always been available and helpful. I think the cost of the service should be less.

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Reply from Protect America

Jan 25, 2018

Hi Jeff, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We are happy our security solution has worked well for you. -Adam

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Kristi Enigl

October 30th, 2017 Dana Point, CA DETAILS arrow_drop_down
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Their customer service reps should set the bar for other companies.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Matt

October 30th, 2017 Fayetteville, GA DETAILS arrow_drop_down
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Price is expensive and siren is not loud enough to be heard upstairs, set up was easy and they have good customer service

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Anonymous

October 30th, 2017 San Diego, CA DETAILS arrow_drop_down
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Because of my wife's near death, I returned the system 28 Aug 2017 and I was assured a complete refund that has not been receded to date.

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Reply from Protect America

Jan 25, 2018

Hi Anonymous, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Angelo & Teresa Cariello

October 30th, 2017 Smyrna, DE DETAILS arrow_drop_down
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First off, excellent customer service. Top notch equipment. Up for 5 months without issues.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Elisabeth Bailey

October 30th, 2017 Columbia Station, OH DETAILS arrow_drop_down
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Equipment (touchpads etc.) could be updated and the emails about the alarm activation is completely unnecessary.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Bob

October 30th, 2017 Merced, CA DETAILS arrow_drop_down
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They are extremely overpriced and do not have any room to negotiate.

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Reply from Protect America

Jan 25, 2018

Hi Bob, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We pride ourselves on the most competitive pricing in the industry - with price matching and lifetime warranties. Feel free to DM us with additional information if you need further assistance. -Adam

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Michael Williams

October 30th, 2017 Windsor, PA DETAILS arrow_drop_down
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Great customer service and response time.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Jorge

October 30th, 2017 Raleigh, NC DETAILS arrow_drop_down
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Lied in their sales pitch and now Im in a five year contract I dont want to be in.

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Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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kenneth willitts

October 30th, 2017 San Angelo, TX DETAILS arrow_drop_down
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Tried to cancel within 30 days and they refused.

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Reply from Protect America

Jan 25, 2018

Hi Kenneth, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Our 15 day cancellation policy is outlined in your contract. Feel free to DM us with additional information if you need further assistance. -Adam

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NY gal

October 30th, 2017 Staten Island, NY DETAILS arrow_drop_down
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The agents are not knowledgeable. They give you canned answers. I wanted some personalized strategies and they knew nothing.

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Reply from Protect America

Jan 25, 2018

Hi NY gal, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We would be happy to give you personalized answers to your questions. Feel free to DM us with additional information if you need further assistance. -Adam

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Travis

October 30th, 2017 Liberty Hill, TX DETAILS arrow_drop_down
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Awesome service, great value! Couldn't be happier

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Yours

October 30th, 2017 NA DETAILS arrow_drop_down
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Pricing too high and very assertive sales rep.

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Reply from Protect America

Jan 25, 2018

Hi Yours, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We pride ourselves on the most competitive pricing in the industry - with price matching and lifetime warranties. Feel free to DM us with additional information if you need further assistance. -Adam

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ROBIN & CAROL

October 30th, 2017 Lucerne Valley, CA DETAILS arrow_drop_down
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We recieved service from Protect America for NINE YEARS (3 yr contract) & when there equipment failed (after nine years of no contact, correspondence or equipment upgrade) they wanted us to sign another three year contract to upgrade the equipment at a higher monthly rate and pay for the time we had no service. NO THANK YOU - OH YEA I FORGOT THE MOTION SENSORS NEVER DID WORK. I remember the women on the phone (somewhere in Texas) when I tried to set up the equipment.

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Reply from Protect America

Jan 25, 2018

Hi Robin & Carol, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam