Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

4.1
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3,141 Reviews

Review Breakdown

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Sentiment Criteria

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Dan

March 26th, 2018 Schuylerville, NY DETAILS arrow_drop_down
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Top notch knowledgeable sales staff and patient, professional technical assistance during installation!!

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Jeremy

March 26th, 2018 Kansas City, MO DETAILS arrow_drop_down
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Very personable, took a genuine interest in our new home, very friendly and helpful.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Sylvia

March 26th, 2018 Blacklick, OH DETAILS arrow_drop_down
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monthly fee, no internet connection needed for this system & good customer service

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Mark Enders

March 26th, 2018 Seattle, WA DETAILS arrow_drop_down
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They have called my phone 5 to 6 times a day since I accidentally gave it to them

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Reply from Protect America

Mar 27, 2018

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

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Anonymous

March 26th, 2018 Northville, MI DETAILS arrow_drop_down
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We never got the outdoor cameras to work. Otherwise, everything else has been great.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Anonymous

March 26th, 2018 Elmwood Park, IL DETAILS arrow_drop_down
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Immediate response to my requests and great customer service.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Wayne

March 26th, 2018 Ellsworth, MI DETAILS arrow_drop_down
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The sales associate was very knowledgeable, friendly, willing to listen and answer my questions.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Jossie Sneeringer

March 26th, 2018 York, PA DETAILS arrow_drop_down
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Very happy with the customer service upon our intial call to the company.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Ken

March 26th, 2018 Everett, WA DETAILS arrow_drop_down
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The salesman did not legally lie but he was misleading to a fault

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Reply from Protect America

Mar 27, 2018

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

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Marin

March 26th, 2018 Mission Viejo, CA DETAILS arrow_drop_down
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I requested a quote online and immediately began to receive a MINIMUM of seven calls a day- with NO MESSAGE LEFT! I only discovered that this was them by a google search, wherein I found countless of the same complaint. If you want my business so badly then LEAVE A MESSAGE!! If I dont return your call then leave me alone- repeatedly calling and hanging up will do absolutely NOTHING other than piss me off. Had the first call left a lessage I would have returned it to get my price quote, however, because of this annoying harassment I will NEVER do business with your company and I will advise everyone I know not to either

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Reply from Protect America

Mar 27, 2018

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

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Duke

March 26th, 2018 DETAILS arrow_drop_down
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I can see the security camera a mile away. Then go over and just remove the sd card .stupid

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Caleb Mills

March 21st, 2018 Farmington, MN

I called to inquire about service and get a quote. Once through the process they wanted my social security number. I told them no I wasn't going to have it run. The salesman then told me he could just use the last four of it to check there records on whether I owes them money. Turns out they did a hard pull on my credit anyway after being told they couldn't. Apparently they dont need the whole thing to do that anymore. Be careful with this company... they lie to get what they want.

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Reply from Protect America

Mar 20, 2018

Hi Caleb, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Macey

March 20th, 2018 Kennedale, TX DETAILS arrow_drop_down
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Have had hawk security for about 2 months, was recently broken into and nothing happened, I have all the bells and cameras, flood sensor, door bell camera, indoor and outdoor cams. And nothing recorded or happened. Very upset that I’m paying all this money for something that doesn’t even work. Should have gone with a more popular company but now I’m stuck. Do your self a favor and don’t go with this company. Initial set up was easy and cheap but the longer I have had it the more problems that have arrived

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Reply from Protect America

Mar 21, 2018

Hi Macey, do you have service with Hawk Security? We’re sorry to hear about your issues with them. This is the Protect America page. Have you had any issues with Protect America home security? If so, we would like to correct any issues you’ve had with our service. Thanks and please let us know if you have any questions. - Ryan

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Robert Preminger

March 20th, 2018 Canton, CT DETAILS arrow_drop_down
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I signed an agreement with a 15 day trial period. The first control panel they mailed me didn't work. The replacement panel didn't work. By the time they were sending me the 3rd panel, I cancelled the agreement due to the 15 day trial period ending. I sent all of the equipment back and then got a 2 week run around that they didn't get it all back and wouldn't refund my $99 payment. They told me I didn't return all of the equipment and what I didn't return cost $99. The people speak nicely but they never had any intention of returning my money. I can't imagine that my $99 was worth them spreading ill will and a bad review. I guess that's what short sighted business is.

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Reply from Protect America

Mar 21, 2018

Hi Robert, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Gerald Sylver

March 16th, 2018 Apex, NC

I called and talked with a representative and inquired about a general "new" service installed. After talking about the need to replace my old system and the breaking of a contract (because I would be moving within a year) he stated that he didn't get my name, and I honestly told him that I had not given it (again because I was only inquiring and I have a right to withhold my name from anyone). I only wanted to ask questions and because he could not get my name, he decided to become sarcastic. After three attempts at closing the conversation stating that he had given me enough information, I chuckled the last time and thanked him for the info, and he proceeded to ask why I was laughing because he had missed the joke!!!! From that point I could not engage him any longer. I know this is not representative of the company or all representatives, but anyone like this should not be the upfront person that customers began their inquiries with.

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Reply from Protect America

Mar 20, 2018

Hi Gerald, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Leslie Adesso

March 14th, 2018 Newburgh, NY DETAILS arrow_drop_down
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If I could give a ZERO rating... I would. They are unprofessional and the equipment malfunctions after a few months. They are no help to rectify the problems. They don't have technicians... My alarm was going off repeatedly, I was at work over an hour away, and had to take time to leave, they couldn't shut the alarm or give any information as to how I can fix it. I had numerous visits from the police and the "monitoring system" doesn't know anything, even though they keep calling me to notify that the alarm is going off. Finally after a week of this, and over 12 hours total on telephone calls, I disconnected ALL of the equipment, sent it certified to them and insisted they Do Not charge my credit card... Low and behold, 3 months later... still fighting the charges that they will Not stop charging me. I have disputed this with the credit card company and they pay them, then reimburse me. Thank God. But... protect america should NOT GET $$$ for services NOT being provided!!! Please beware of these guys. They are a shady business. Sorry I ever got involved with them.

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Reply from Protect America

Mar 20, 2018

Hi Leslie, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Morris Gatlin

March 12th, 2018 Bedford, OH DETAILS arrow_drop_down
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Great customer service great product ease of installation

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Marge

March 12th, 2018 Eden, MD DETAILS arrow_drop_down
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The install was easy to do great instructions form the installer

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Not trustworthy

March 12th, 2018 Lehigh Acres, FL DETAILS arrow_drop_down
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They keep sending me emails saying they have tried to call me but THEY HAVE NOT TRIED TO CALL

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Reply from Protect America

Mar 20, 2018

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Will

March 12th, 2018 Lawrenceville, GA DETAILS arrow_drop_down
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I have only had the product installed for a week. I have not had a breakin or anything to see how well the system responds.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Sofia Tabak

March 12th, 2018 Northridge, CA DETAILS arrow_drop_down
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They do everything right, on time and proffesional.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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John

March 12th, 2018 Cincinnati, OH DETAILS arrow_drop_down
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Ease of use and set up, customer support

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Dottie626

March 12th, 2018 Burleson, TX DETAILS arrow_drop_down
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Contract too long. Told me I had to pay for tech servive when I had Lifetime Warranty on my contract.

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Reply from Protect America

Mar 25, 2019

Hey Dottie - Thank you for taking the time to share your experience. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

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Jack Mehoff

March 12th, 2018 Marrero, LA DETAILS arrow_drop_down
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To expensive for what little equipment you get

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Reply from Protect America

Mar 20, 2018

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Tom

March 12th, 2018 Prescott, AZ DETAILS arrow_drop_down
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Sales information was misleading and incorrect

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Reply from Protect America

Mar 20, 2018

Hi Tom, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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M Lopez

March 6th, 2018 Aurora, CO DETAILS arrow_drop_down
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David in Philly was more than helpful getting us set up for a vacation setting. He was very kind and professional and very pleasant to speak with, This type of customer service is why I have Protect America... If you have to call in please ask for David...

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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rasheedah muhammad

March 6th, 2018 Montclair, NJ

Really not sure how to rate but you guys are high 61 a month is absurd and no cameras. Why do i need 2 smoke detector monitoring? I will continue to shop around a for a better deal

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Reply from Protect America

Mar 20, 2018

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Greg

March 5th, 2018 Dunkirk, MD DETAILS arrow_drop_down
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Only at the initial stage, performance is still pending.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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David C

March 5th, 2018 Redwood City, CA DETAILS arrow_drop_down
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I left my number and information and never received a call back.

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Reply from Protect America

Mar 20, 2018

Hi David, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Tina

March 5th, 2018 Castro Valley, CA DETAILS arrow_drop_down
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So far, great! But we've only had them for a week!

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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NEVER A. CUSTOMER

March 5th, 2018 Rock Tavern, NY DETAILS arrow_drop_down
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DOZENS of computer calls from dawn till after 9pm...no humans on the line

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Reply from Protect America

Mar 20, 2018

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Nancy

March 5th, 2018 Summerville, SC DETAILS arrow_drop_down
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They are all about money, if you don't have the right credit score, they will not serve you.

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Reply from Protect America

Mar 20, 2018

Hi Nancy, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Jerry

March 5th, 2018 Eatonton, GA DETAILS arrow_drop_down
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Asked them to contact me...no one ever called!

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Reply from Protect America

Mar 20, 2018

Hi Jerry, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Katharine

March 5th, 2018 DETAILS arrow_drop_down
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I only inquired but they charged me. They didn't listen to my request.

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Reply from Protect America

Mar 20, 2018

Hi Katharine, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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B Jackson

February 27th, 2018 Florissant, MO DETAILS arrow_drop_down
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Very happy with the customer service and response time, when I have set my alarm off. Would like to see a video door bell with free storage offered.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Jorge

February 26th, 2018 Channelview, TX DETAILS arrow_drop_down
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I was told someone would contme and never did

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Reply from Protect America

Feb 26, 2018

Hi Jorge, Thanks for your feedback. We'd love to get you a quote! I will send you a direct message and we can get you set up with our security solutions. -Adam

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JJ

February 26th, 2018 Grayslake, IL DETAILS arrow_drop_down
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Rep sending me the quote told me she would call to review and did not. I aksed her a question via email and her response was very short and vague.

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Reply from Protect America

Mar 25, 2019

Hey JJ - Thank you for taking the time to share your experience. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

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Charles

February 26th, 2018 Raleigh, NC DETAILS arrow_drop_down
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Protect America provides my family with the peace of mind of security.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Denise Quigley

February 26th, 2018 DETAILS arrow_drop_down
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The company requires customers to commit to a very long contract.

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Reply from Protect America

Mar 28, 2019

Hello Denise - Thank you for your feedback. A member of our customer support team would be more than happy to connect with you and discuss the ins and outs of our contract length and terms. If you wish to learn more, please reply with your contact information and a member of our team will get in touch with you.

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Anonymous

February 26th, 2018 Lincolnton, NC DETAILS arrow_drop_down
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I asked them not to call or contact me while I was making my decision and if they did I would not select them Guess what, they did so I did not choose them.

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Reply from Protect America

Feb 26, 2018

Hi there, Thanks for taking the time to lease us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer. -Adam

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Trey Dhabalt

February 26th, 2018 Springfield, IL DETAILS arrow_drop_down
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Everyone I encountered along the process of initial enquirer, to follow up questions to ordering and to instillation treated me very professionally and were very helpful.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Stephanie Rose

February 26th, 2018 Marshall, MI DETAILS arrow_drop_down
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The sales person I spoke to was rude and pushy. When I said I was still checking around and wasnt ready to commit to anyone yet he made a statement along the lines of I must not be able to afford the system.

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Reply from Protect America

Feb 26, 2018

Hi Stephanie, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless there should never have been anything said along the lines you report! We would love to help get you set up with a security system. Please feel free to direct message me and we can get you our latest offer. -Adam

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Rich Morton

February 26th, 2018 Parker, CO DETAILS arrow_drop_down
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They are competent, pleasant and efficient.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Sandy

February 21st, 2018 Edgewood, NM DETAILS arrow_drop_down
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I just started with Protect America, so far so good, great customer service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Miranda

February 21st, 2018 Kirbyville, TX DETAILS arrow_drop_down
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Very prompt in getting our system to us. Also while installing the tech was very patient and knowledgable with setting the system up. System is very easy to operate and my 7 year old granddaughter is the one who always wants to arm and disarm the system.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Drdonuts

February 21st, 2018 DETAILS arrow_drop_down
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They dont provide any details about the equipment or upfront cost. They continually bombard you with phone calls. I don't do business over the phone.

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Reply from Protect America

Feb 22, 2018

Hi Drdonuts, The reason we do not provide you an exact price upfront is because we tailor our security packages to each customer's needs. Depending on what you need to best secure your home, we generate you a guaranteed low price quote. Please direct message us if you need further assistance. -Adam

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maverick007

February 21st, 2018 Cold Spring, NY DETAILS arrow_drop_down
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the best securitycompany so far. Sara N. is a gem. So professional, so organized, knowledgable, so personable. She is the best helper, bar none. She is so thorough and smart!. Everything works and the set up was seamless.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Ken Myers

February 21st, 2018 Turbotville, PA DETAILS arrow_drop_down
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First rep I spoke to was unprofessional. The second one was supposed to email me a quote and call back. Neither has happened.

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Reply from Protect America

Feb 22, 2018

Hi Ken, Thanks for leaving us feedback. I'm sorry you haven't received the quote you were promised. Please send us a message and we will get you taken care of. -Adam

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NA

February 21st, 2018 DETAILS arrow_drop_down
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They lie. Checked my credit then after ask to add husband too. Y??? Because we are married. Makes no sense. Liars.

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Reply from Protect America

Feb 22, 2018

Hi there, We appreciate you taking the time to leave us feedback. A credit check is standard procedure for all of our customers. If we can further assist you in securing your home please give us a call. -Adam

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na

February 21st, 2018 DeSoto, TX DETAILS arrow_drop_down
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THEY COULD DO MORE THINGS AT A CHEAPER FEE

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Reply from Protect America

Mar 25, 2019

Thank you for taking the time to share your thoughts. In the spirit of our company goal to constantly improve, could you please share any and all constructive tips pertaining to how we can improve our products and/or services? Thank you in advance and we look forward to reading your tips!