Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 30-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

Visit Site

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

Visit Site

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

Visit Site

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.2
starstarstarstarstar_half

2,645 Reviews

Review Breakdown

5 star
54%
4 star
24%
3 star
7%
2 star
5%
1 star
10%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar
Robin Tucker
July 20th, 2017 Statesville, NC

They have been nothing but a pleasure to deal with! Any time I had a problem, their agents were very helpful, polite and very expedient in solving the problem. They sent me 5 years ago, free of charge, all of these brand-new door and window equipment that I installed myself. It's all been very good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Antoinette Richardson
July 20th, 2017 Pulaski, TN

We purchased Protect America through a third party, and it's good to know that I have security now. The representatives on the phone helped us set up our system, so that was simple and easy. It's a reliable and affordable system. Customer support is also good. I don't have any complaints about them.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Monica Williams
July 20th, 2017 Tucson, AZ

It's been an awesome customer service! They've always known what to tell me, and when my key fob was failing, they figured out it was the battery, and they sent me a new one within 2 days. I also installed it myself, and it was really easy. Regarding the equipment, it does exactly what it's supposed to do. We had an outreach once, and my house was still secure because I have that wireless thing attached to it, so that was awesome! It's just a great company!

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Anonymous
July 20th, 2017 Kansas City, MO

I installed the system myself, and although they helped with some start up process, I set it up. The equipment is kind of out of date, and their customer service is alright, nothing exceptional.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar
Monica Ross
July 20th, 2017 Greensboro, NC

Anything that I need, their support team always make sure I have it. If it's equipment, they send it over within 2 or 3 days, and it was never over that. They've always been great! The installation process was quick as well, it only took maybe 30 minutes to an hour for the installation process.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border
Pines Highland
July 20th, 2017 Hamlet, NC

I didn't particularly like the fact that we had to install the system ourselves, but after they told my husband what to do, we didn't have any trouble with it. So far, they've been there for us every time we've needed them. I do have an issue with the system though. Sometimes it says that the back door is open, and it's not. That's just 100% messed up, and I haven't had a chance to talk to them about that.

Verified Customer

starstarstarstarstar_border
Jerry Meyers
July 20th, 2017 Granger, IA

All of their representatives have been very good and very helpful. It was a little tough to install, but the system has worked just fine as well. Plus, the price is pretty good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border
D.B.
July 20th, 2017 Richmond, KY

So far, the equipment has been satisfactory. I don't have any complaints about it. They walked me through the entire set up, so the overall service has been good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar
Alice Baldwin
July 20th, 2017 Haw River, NC

My mother needed a security system after my father passed away, so I decided to get Protect America for her. Their people has been good, and anytime you need information, they are more than willing to help you out. The system she has is an updated one, and it's working pretty good. I actually installed it myself, it was easy to set up, and the representatives guided me through the complete set up; from start to finish.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
David Wentworth
July 20th, 2017 Huntington Beach, CA

I like the way they call when there is an event, either accidental or a real event, and they're notified very quickly. Their tech support is very helpful; I appreciate their help.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Michael House
July 20th, 2017 Houston, TX

Their representatives have been fairly good. Questions are normally answered quickly, and I actually love the fact that there's a very low frequency of false alarms. However, there's pro's and cons with some of the equipment, but overall, I give them a really high rating.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Kenneth Herndon
July 20th, 2017 Jefferson City, MO

The equipment is wonderful! I have no complaints at all about it. Customer service was pretty nice as well, and really truthful. I feel it's a wonderful company.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border
Dennis Wellman
July 20th, 2017 Verdunville, WV

The price was the initial reason I chose Protect America, and it's been a pretty good service. The equipment was worked well, haven't had a problem with that.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar
Georgia Golden
July 20th, 2017 York, PA

They the best around! If you have any problems, you call them, and they assess you. The personnel guided me through the set-up process, and they were extremely patient. My alarm went off once, and the police officer was here within 3 minutes, so the response time was extremely fast.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Carol Mosley
July 20th, 2017 Baton Rouge, LA

We haven't had any issues with Protect America. Their representatives have been very responsive, and the system was quick and easy to install. It's been a solid service, and it's worked really well.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Shelia Davison
July 20th, 2017 Fort Deposit, AL

They have the best parts, and the equipment works well. It's worked wonderfully.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Lew Buck
July 20th, 2017 Lander, WY

My biggest complaint with their customer support is that you have to wait long periods of time to get a hold of a representatives. Sometimes it takes 30 to 40 minutes to talk to somebody. Besides that, installing the system went well. The lady that helped us was fantastic! You do have theoretic problems every now and then, but overall, it's a great system. There's no way anybody can get in my property without me knowing about it.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Everett Dickerson
July 20th, 2017 Danville, VA

Protect America has done everything they have promised to do, so I'm very pleased with the service. Besides, they sent me the material to install the system, so that was very easy.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Doreen Langhorne
July 20th, 2017 Uniontown, AL

There's not really much to say about Protect America, other than that it's been pretty good. I do have to say that I'd like something a little different, as far as maybe something wireless, instead of a whole lot of cords running from the box.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
James Rogers
July 20th, 2017 Starkville, MS

Installing the equipment was fine, I could do it myself, but they still walked me through it. Actually, one of the representatives we spoke to has been very helpful, so everything has been fine and simple.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Melkon Tashjian
July 20th, 2017 Palmdale, CA

Customer support is very good! They're quick to respond, and helpful! Plus, my husband was able to install the system himself, and I think that's why he chose them.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Noreen Frankfort
July 20th, 2017 Clovis, CA

I initially purchased Protect America because of the wireless feature, and so far, I haven't had any trouble with them. It was a bit hard to figure out the installation process, but the system is good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Brenda Baker
July 20th, 2017 Adkins, TX

The system was simple and easy to install, and their customer support has been fast, consistent and caring.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Donald Vanduyn
July 20th, 2017 Cheyenne, WY

They're all very nice people, but I just had trouble setting up the system because of my disability. Fortunately, somebody came over and helped me. The was pretty easy to install, but I didn't like the cameras. Since they have electrical cords, I'm going to have to have an electrician come over, and that means more money. I just haven't had good luck with it. Besides that, everybody's wonderful and really nice!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
David Johnson
July 20th, 2017 Lexington, AL

We're very well pleased with the product. It was easy to install, and their representatives have been very good.

Verified Customer

starstarstarstarstar
June Campbell
July 20th, 2017 Chicago, IL

So far, the equipment has been excellent! Although it was a little tricky at first to install it, they helped me out. They've just been continually supportive, and whenever I've had questions regarding anything with the system, they've answered them. It's a reasonable system.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Robert Morris
July 20th, 2017 Levittown, PA

Setting up the system was a very quick process. Their representatives have been great as well, no matter what I call them for.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Gayle Farley
July 20th, 2017 Sugar Land, TX

To my view, customer service has always been very good and courteous. Plus, the equipment has been very accurate.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Judy Rhodes
July 20th, 2017 Columbus, OH

The installation is done by yourself, however, they tell you what you need to do through the phone. I liked that it came with sensors that can be attached to my windows with different types of adhesives. I can raise the window to my will, and if anybody raises it any higher, the alarm goes off, so I really liked that feature about them. Besides, for the most part, their customer support has been good. I've run across of a few customer service people that were less helpful in my 12 years with Protect America, but most of them have been good. They take care of any concerns I may have. On top of all of that, they're quick to respond, so I've really felt safe with that.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Larry Schmick
July 20th, 2017 Oshkosh, WI

I don't think I've ever had an issue with them; their representatives walk you through the setting up process. Overall, I think the equipment is good. I've had it for many years, and haven't had any issues with it so far. They've been so good!

Verified Customer

starstarstarstarstar
Patricia Robbins
July 20th, 2017 Marshall, TX

It's been a great service. Their support team let me know that if I'm ever out of town, they can keep close watch of my home. They helped me set up the equipment and helped me install everything.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Daniel Phillips
July 20th, 2017 Elwood, IN

Their representatives have been very good, and they've let me know when something was happening. Plus, the equipment is excellent.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Stephen Anderson
July 20th, 2017 Traverse City, MI

It was very simple to install, I did it myself, and the system has worked very well so far. I think the price is right as well, they've kept it very reasonable. They're highly competitive, and that makes it a bargain. I've had some equipment failures as well, and they replace them promptly. I've been very satisfied with them; their people always respond very quickly to emergency situations.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Gary Dean
July 20th, 2017 Athens, AL

Their customer service has always been very great, and of course, when they got even better with tie. The Monitoring System is above and beyond anything else I've ever had.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Jeffery Collins
July 20th, 2017 Pine Bluff, AR

I chose Protect America because they offered a great price to protect my home and business. I think they're a great company that provides a great service. It was easy to follow the installation instructions for the system, and they even put me in contact with one of their techs. They were excellent!

Verified Customer

starstarstarstarstar_border
Elvata Calloway
July 20th, 2017 Detroit, MI

So far, it's been a good experience. The only thing that I encountered was the fact that some devices weren't labeled properly, so they weren't getting the correct input. Fortunately, technical support corrected that. Besides that, their support has been excellent, very responsive, timely, and really supportive when I ask them about securing my home.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Tipp Brooks
July 20th, 2017 Garland, TX

I've found their customer service to be excellent. They've taken care of me every time, and anytime my alarm goes off, they contact us. One of their representatives walked me through the installation process of the system, and it was all easy. They all just do a fine job.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Robert Harry
July 20th, 2017 Tallahassee, FL

The system has worked just fine, I don't have any complaints. It was actually pretty easy to set up, and pretty quick. On top of that, the representatives have been very helpful. They've handled our questions and concerns right away. We've had to move a few times, and it's been a painless and seamless transition each time.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Richard Lee
July 20th, 2017 Los Angeles, CA

Although I can't remember why I chose Protect America in the first place, I've been satisfied with the overall service. The system is workable, and the installation was done very professionally.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Kamen Kuntchef
July 20th, 2017 Sturtevant, WI

Protect America's equipment has been reliable, and it was easy to install. Actually, their customer support was knowledgeable, and they helped me out with the installation. Overall, I've bene happy with Protect America.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Mr. Watts
July 20th, 2017 Piscataway Township, NJ

Setting up the equipment was timely and good, plus, it's worked very well. Customer support actually walked me through things I didn't understand. They took their time to help me. I actually had a fire in the house, and because of the hook up that I have with Protect America, they noticed it right away and called me so I could get out of the house. They even called afterwards to see if everybody was okay. I appreciated that.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Anonymous
July 20th, 2017 Glen Mills, PA

I've had them for many years, and they've always offered a very good support. There's been various versions of the system throughout the years, and they've guided me through that, so that's been fine.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstar_borderstar_borderstar_border
Saleem Syed
July 20th, 2017 Lakewood, OH

There's been quite some false alarms, and they don't seem to take care of them. Their support team are good people, but they don't seem to understand the problem. I keep telling them that something malfunctioned, and they don't take care of it. Most of the equipment doesn't perform well.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar
Margaret Guillen
July 20th, 2017 Houston, TX

We installed the system ourselves, and it's been very good and reliable. I haven't had any issues with it, nor with their customer service representatives.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border
Kimberly Boudreaux
July 20th, 2017 Angie, LA

Anytime I have a problem, their customer support follows up with me and delivers results. I do have to say that they upgraded my system to a new digital box thing, but I paid for it without technically having the service because the equipment wouldn't arrive.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar_border
Jennie Mekdara
July 20th, 2017 Temple City, CA

Setting up the system went without a hassle, and the representatives are very good at supporting the client, and solving their issues.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Wendy Smith
July 19th, 2017 Oklahoma City, OK

I'm not so good at technical stuff, so customer service walked me through the installation process. They were so patient, and it ended up being really easy. Their representatives were just very good

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border
Kenneth Wallenius
July 19th, 2017 Seneca, SC

It's excellent! I've had them for 20 years, and I'm actually changing the system, and they sent me the parts at no charge. I did have a problem with their billing, where I paid them, but the information didn't get back to me, and they gave my account to a collection agency. I had to call the attorney general of my state to report it, and cleared everything out, so it was not easy.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Stanley Carroll
July 19th, 2017 Canton, MS

Customer support is outstanding, and it was pretty simple to set up. Plus, the equipment has been excellent so far. Overall, Protect America has done a great job!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar
Gwendolyn Starks
July 19th, 2017 Newark, NJ

ADT told me I had to own my home to have a security system, while Protect America didn't require that. I accidentally pushed something the first week of having the system, and they had the cops come over right away, so that's when I figured out it actually works. The representatives got us straightened out right away, so it's been a very good experience. An ADT representative approached me with an offer, but I said no. I'm very pleased with Protect America.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!