Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

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3,141 Reviews

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Laura Merrell

June 12th, 2018 Shepherdsville, KY DETAILS arrow_drop_down
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Protect America's equipment is easy to install, but it looks like it isn't very well made. Their monitoring system does not actually monitor. I've had two alarms go off, but have not had anyone from the company call and notify me. They are a cheaper company, but I would not recommend them to anyone.

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Reply from Protect America

Jun 12, 2018

Hey Laura, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Verified Customer

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Tom Mefferd

June 12th, 2018 Johnston, SC DETAILS arrow_drop_down
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I chose this company because it is one of the higher rated companies. Customer support was very prompt, professional, and got me set up on the phone quite quickly. Their technology is very high tech.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Patrick Joyce

June 12th, 2018 Crossville, TN DETAILS arrow_drop_down
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My Protect America equipment is working very well, and it's always been the best company around. Each and every time I've had a problem or a certain question, they help you through it. A young lady was excited to walk me through problems with ease and made me feel relaxed especially since I'm a senior citizen.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Steve Hardy

June 12th, 2018 Columbus, OH DETAILS arrow_drop_down
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Customer reviews led me to Protect America. Their customer support team is responsive and considerate to your learning curve. Their ventures are not perfect, and I would prefer hardwired equipment for smoke and fire alarms.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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David Campbell

June 12th, 2018 Greenville, NC DETAILS arrow_drop_down
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Protect America's customer service representatives are very friendly, helpful, and walked me through the installation. I like the services they provide.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Diann Epps

June 12th, 2018 Little Rock, AR DETAILS arrow_drop_down
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When I first got Protect America, they were more technologically advanced than the company I had before. They also had better rates. Anytime I had problems with anything, their customer service responded very fast.

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Reply from Protect America

Apr 23, 2019

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Bonni Warnken

June 12th, 2018 Hoquiam, WA DETAILS arrow_drop_down
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I appreciate how responsive their customer service is on the phone. The equipment is also very easy to use. Protect America has better rates than other companies, which is why we chose to use their services.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Layton Smith

June 12th, 2018 Forest, VA DETAILS arrow_drop_down
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This company seems to be working very well for me. I went with them because of the reviews and pricing. I found that the equipment was of high quality, and their customer service has been responsive.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Anonymous

June 12th, 2018 Elmwood Park, IL DETAILS arrow_drop_down
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Protect America had the best rating when I was researching security system companies. The sales representatives were extremely responsive and made things very easy for me. I recommend this company regularly!

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Sumit Kumar

June 12th, 2018 Herndon, VA DETAILS arrow_drop_down
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I chose Protect America because of the great pricing it offers. After using their services, I was disappointed by their quality of the equipment and poor customer service. I am not likely to recommend this company to others.

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Reply from Protect America

Jun 12, 2018

Hi Sumit, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Verified Customer

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Kathye Holcombe

June 12th, 2018 Jackson, GA DETAILS arrow_drop_down
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I found this company through internet research. I rate this company high on many aspects, except for their app. When using the app, it does not turn off the system before I go into the house.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Elizabeth Hodgkins

June 12th, 2018 Post Falls, ID DETAILS arrow_drop_down
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When I researched this company, the information I found suggested that it was a good company that had great value. In my own experience, this company provided excellent service, because of the quality of the equipment. I would be perfectly happy to recommend Protect America to a friend or family member.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Andrea Minor

June 12th, 2018 East Liverpool, OH DETAILS arrow_drop_down
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The camera on my system sometimes goes back and forth from gray to color, and I'm not really sure why. Their customer service has been very accommodating and they've answered any questions that I've had. They even called to make sure everything was delivered on time, and walked me through the installation.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Quenned Spalding

June 12th, 2018 Jefferson City, MO DETAILS arrow_drop_down
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Customer support has always answered the questions I've had. Even if I didn't call in, they'd call to check in and make sure everything is working right. All the equipment is doing what it said it would, and I haven't had any problems. Protect America has provided more services than other companies, and everything that they claim has been true so far.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Marshall French

June 12th, 2018 Philadelphia, PA DETAILS arrow_drop_down
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They did a great job on the installation but can't provide me with the actual sequence of installation. The equipment still operates according to plan.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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Derrick Sower

June 12th, 2018 Fort Wayne, IN DETAILS arrow_drop_down
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This system is cheaper than others out there, but the equipment also seems a little cheap. Sometimes the alarm goes off and I'm not quite sure why. The customer support helped me set the system up, but I've only had this system for a few months now.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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Jonathan Morin

June 12th, 2018 DETAILS arrow_drop_down
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Protect America's customer support has been really helpful in setting up appointments to call back and help set up my system. The equipment is okay - everything works, but it is faulty. It's not terrible equipment, but it's a little difficult when it doesn't always work well. I think the price is competitive, but I'd still like to get it cheaper. This is a very trustworthy company, and I recommend this company to people looking for a home security system.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Connie Mcginnis Loftin

June 12th, 2018 Maple Heights, OH DETAILS arrow_drop_down
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This company was referred to me, and I've been impressed with how knowledgeable and patient their customer support has been when they help. The system is easy to install, but I'd like to have information about the different features. They only gave me very basic information, but I'd like to know more in depth about the master code. I also haven't heard about how to change my user password, but the customer service has kept me waiting for quite a long time.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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Ron Shaw

June 12th, 2018 Boonville, IN DETAILS arrow_drop_down
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One time, they hooked one of the fobs to the panic button, and the police came while my wife was trying to turn it off. Their system doesn't work half the time. One night, I disarmed my sistem at 5:30pm, but I didn't get an email notification about that until 12:00am. Their system is so weak, that the signal doesn't work to notify me about what's happening.

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Reply from Protect America

Jun 12, 2018

Hey Ron, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Verified Customer

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John Johnson

June 12th, 2018 Dora, AL DETAILS arrow_drop_down
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I wish this company provided a touch pad with their equipment. I wish that they were more up to date.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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David Mcmillin

June 12th, 2018 McAlester, OK DETAILS arrow_drop_down
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This company has good ratings, pretty good equipment, and great customer service that keeps in contact with you. Their equipment isn't the most updated that I've seen.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Carrie Charlton

June 12th, 2018 Healdsburg, CA DETAILS arrow_drop_down
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The online reviews led me to this company. I don't think their system is very user-friendly, and I've had some issues. Luckily, their customer service team is very accessible and very knowledgeable.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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Rodger Daye

June 12th, 2018 Springfield, OH DETAILS arrow_drop_down
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I like Protect America's pricing, and I think their equipment works very well. It's easy to use, and their customer support has been very helpful when I call.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Joseph Mcandrew

June 12th, 2018 Oceanside, CA DETAILS arrow_drop_down
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This security system has the best value for your home. Their installation was straightforward, and easy. I haven't had any issues since installation. Their customer service has been there for any calls, issues, or questions that I had. I'm very happy with the service.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Marjorie Lane-George

June 12th, 2018 Sierra Vista, AZ DETAILS arrow_drop_down
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I chose this company because I needed a security system, and they had the highest ratings. Their customer support answered all my questions, and they have always been very supportive. Their equipment works great.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Enrique Bringas-Galaz

June 12th, 2018 Tucson, AZ DETAILS arrow_drop_down
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Protect America always calls me when my alarm goes off, but some of the equipment is a little outdated.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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Teresa Walker

June 12th, 2018 West Branch, IA DETAILS arrow_drop_down
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This company is really thorough, and has high ratings. Their customer support is nice, helpful, and patient. Their camera is okay, but it's not the highest quality. You can still get a decent picture from the motion detectors, and the door alarms are great. I haven't had them for very long, but I like their services so far.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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Larry Blount

June 12th, 2018 Virginia Beach, VA DETAILS arrow_drop_down
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I have had no problem with this company. All the equipment is still working, and I went with Protect America because of their great ratings.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Rodney Mcclain

June 12th, 2018 Anderson, IN DETAILS arrow_drop_down
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This company is really thorough, and we chose it because it has high ratings. We haven't had any problems with their equipment.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Diontey Ross

June 12th, 2018 Florissant, MO DETAILS arrow_drop_down
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One thing I really like about this company is that it has great reviews, and their customer support is very helpful. Every time I call, they answer all my questions and once you're signed up, you keep that same person to contact through phone or email when you have questions. The installation process was easy, simple, and you can do it all yourself.

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Reply from Protect America

Apr 23, 2019

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Verified Customer

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Larry Jones

June 12th, 2018 Antioch, TN DETAILS arrow_drop_down
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This company's equipment is easy to install, and efficient. After doing an internet search, I found that this company is one of the largest security companies. The customer support is very attentive, and they call you whenever there are questions or issues.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Chuck

June 5th, 2018 Akron, OH DETAILS arrow_drop_down
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Just in the beginning stages but I was very impressed with the gentleman who helped me.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Lindsay Evans

June 5th, 2018 Whiteville, NC DETAILS arrow_drop_down
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I've requested a quote three times and gotten nothing

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Reply from Protect America

Jun 06, 2018

Hi Lindsay, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

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Danny

June 5th, 2018 Lubbock, TX DETAILS arrow_drop_down
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I was going to use but my other contract was not up and they helped me all they could.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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nothanks

June 5th, 2018 Sterling, CO DETAILS arrow_drop_down
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Did not purchase a system with them, but have been harrassed with sales calls even after we explained we puchased from another company

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Reply from Protect America

Jun 06, 2018

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We are always looking to improve through valuable customer input. Please feel free to direct message us or give us a call and we can get you our latest offer. - Ryan

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Good but not great

June 5th, 2018 Clinton Township, MI DETAILS arrow_drop_down
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Missed install appointment, live chat is not so user friendly

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Rasheem Miles

June 5th, 2018 Charlotte, NC DETAILS arrow_drop_down
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had two experiences with this company about my order. It wasn't handled in a very professional way

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Reply from Protect America

Jun 06, 2018

Hey Rasheem, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

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Margaret Pilant

April 18th, 2018 Sarepta, LA DETAILS arrow_drop_down
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It has been terrible from start till now,it's still lousy.My husband passed away I called them told I would send death notice as soon as I have it didn't matter they still drafted out of the account,the man is not alive!! Don't have any compassion!! Margaret Pilant Sarepta,La 71071

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Reply from Protect America

Apr 19, 2018

Hi Margaret - we're sorry to hear about this. If you'd like, could you please DM me to confirm the name of the account holder so I can have someone review your account? Thanks!

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Y dominguez

April 12th, 2018 Miami, FL DETAILS arrow_drop_down
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Horrible alarm system and customer service is awful. Do not waste your money on this, trust me, this system will not keep you safe!!!!

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Reply from Protect America

Apr 13, 2018

Hi there, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

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Dave Gann

April 11th, 2018 North Arlington, NJ DETAILS arrow_drop_down
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I have had the system for about two years and they are great. The installation was easy and they provided great support getting the system up & monitoring. They have very responsive customer service. Their system works well and if any component fails, they replace it no questions asked. BTW, no component has failed! The billing is through automatic deduction and is painless.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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D. Thomas

April 2nd, 2018 DETAILS arrow_drop_down
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They are annoying even after i told them i wasnt interested they kept calling me for days...then its false advertisment it says no upfront cost and they tried to charge me for something

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Reply from Protect America

Nov 19, 2018

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

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Marcus barrett

April 2nd, 2018 Alexandria, KY DETAILS arrow_drop_down
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Was mislead on info for camera operation

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Reply from Protect America

Mar 25, 2019

Hey Marcus - Thank you for taking the time to share your experience. We're sorry to hear about this miscommunication. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

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Gerry Fulgentes

April 2nd, 2018 Canoga Park, CA DETAILS arrow_drop_down
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The sales person kept probing on me when I repeatedly asked for sometimes to decide since Im considering other options

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Reply from Protect America

Apr 03, 2018

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when they are considering other options! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

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Mary

April 2nd, 2018 Lexington, SC DETAILS arrow_drop_down
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The first CSR did not explain the installation other than to say it was easy. The second CSR went to the trouble of finding out why I couldn't install, explained the process and the installation was sucessful.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Johnny B.

April 2nd, 2018 Bay City, TX DETAILS arrow_drop_down
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Very courteous, knowledgeable, the price for what I got was amazing. I had a smoke alarm sound off, the monitoring was so quick, the response time was less than 5 seconds. They were calling me to. See if we werd alright. Very impressive. The installation was simple. I am happy I changed from ADT!!!

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Jillian Grisez

April 2nd, 2018 Morgantown, WV DETAILS arrow_drop_down
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First sAlesman was really rude when I wanted to talk to my husband before I committed. Acted like i was wasting his time. Second one who called to follow up was very polite and apologized for first sAlesman. Unfortunately I had already decided to go with another provider before second one called

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Jenzi

April 2nd, 2018 College Park, MD DETAILS arrow_drop_down
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Their Customer Service follow up is thorough.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Janice Jones

March 26th, 2018 Cortland, NY DETAILS arrow_drop_down
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Some sensors do work front, side and back door. Not the fault of Protect America I am unable to call and activate most sensors [especially my carbon monoxide ] I was attacked by carbon monoxide October 2017 at that time my phone would not work to even call 911, a neighbor found me unable to walk or talk on the porch. Most of the time my phone will not work to call Protect America. I cannot even call Spectrum my cable company as my stalker illegally controls all phone calls to and fro and my internet. Cortland police do not have the equipment to investigate the stalkers electronically the stalkers have to be invested by state police. I have no way to control any communication with outside world stalkers have control of my electric life, and US mail. I would like to sell and move to another state as to cross state line stalking is against federal law. I do hope this review gets out. Many times stalkers do not get up early.

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Reply from Protect America

Mar 27, 2018

Hi Janice, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

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Jared - Maryland

March 26th, 2018 Forest Hill, MD DETAILS arrow_drop_down
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Very Professional and always responsive. I had Simplisafe before them and they are 10x better. worth the extra per month

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Dan

March 26th, 2018 Schuylerville, NY DETAILS arrow_drop_down
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Top notch knowledgeable sales staff and patient, professional technical assistance during installation!!

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!