Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

Star Rating

4.2
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2,685 Reviews

Review Breakdown

5 star
55%
4 star
24%
3 star
7%
2 star
5%
1 star
9%

Sentiment Criteria

Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Verified Customer

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Danny Quick
July 27th, 2017 Blytheville, AR

I wanted to set up my own system; I didn't want anybody inside my house. They allowed me to do that, and I didn't have any problems. They've been there when I've needed them, otherwise, they don't bother me. I enjoy this sense of security.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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William Fox
July 27th, 2017 Round Rock, TX

Every time I've had a problem, their representatives have answered. We didn't have much to do with the installation because it was set up when our home was built, but a year later we upgraded to the wireless system. That one has been great!

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Pamela Omolara
July 27th, 2017 Roxie, MS

It was easy and simple to install. Their people have given me confidence; plus, the system is very dependable.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Jack Shorr
July 27th, 2017 Tavares, FL

The equipment is far. I had to change a lot of batteries, and the parts don't stick well to the wall. Besides that, the installation process is easy because of the design. I ordered a new system, but it was never sent, so I have a partially working system to this day. I'm actually thinking of dropping it. They're very nice people on the phone. Very friendly and very nice, but it's hard to actually speak to a representative. I feel like they let me down. I gave them my credit card for the new system, and it never came.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Laura Crawford
July 27th, 2017 Goldsboro, NC

My experiences with their customer service has been okay, and the installation process was fine.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Anonymous
July 27th, 2017 Harvest, AL

So far, so good! I have no complaints about their customer support, and they just sent over a technician to install the necessary units in order to monitor my system. I'm satisfied with the way they've handled the security at my house.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Ed Greeves
July 20th, 2017 Thurmont, MD

The prices is reasonable, and everything beyond that was fabulous. Plus, they helped me install the system through the phone, and that wasn't a problem.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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David Arnold
July 20th, 2017 Houston, TX

It was already installed when I got here, but Protect America's agents have offered a very positive experience. They've helped me every time I call them, and they've solved any problem I ever had. It's been a very acceptable service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Michael Hutcheson
July 20th, 2017 Fernley, NV

I've had it for years, and they offer a good product for a good price. All my experience with customer support has been great! They do everything they can to walk you through the situation, and if that doesn't work, they'll take care of it. Regarding the installation process, all I had to do was place the sensors where they belong.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Steven Passmore
July 20th, 2017 Wilkesboro, NC

I'm just satisfied with Protect America. Every time we've had to call, they've taken care of our problems. Plus, installing it wasn't hard; it was a pretty quick process.

Verified Customer

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Fred Murphy
July 20th, 2017 Monument Beach, MA

We've been having some problems with the system, but we'll get back to them about that. Overall, their representatives have been fine.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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John Fieser
July 20th, 2017 High Ridge, MO

The reason I chose Protect America was because the price was good, and the system was easy to install. Customer support gets back to you real quick, and they help you solve your problems. It's been a reliable system, and the only issue I've had was taken care of right away.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Ernestine Julye
July 20th, 2017 Coldspring, TX

It really wasn't hard to install, but in the years I've had it, there have been a few difficulties. I left my house once, with the pan on the stove, and because of their persistency of trying to get a hold of me, I finally called the fire department. They saved my house! I'm really pleased with the fire sensors and system, and that is probably why I keep the service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Tom Carey
July 20th, 2017 Mukilteo, WA

Sometimes the system can be a little awkward, but it works fine. I believe I've only talked to their representatives once or twice, and they were okay.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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C.M.
July 20th, 2017 Dallas, TX

We had to get a new unit because ours was old, and it was good! Customer support answered the phone and sent us a unit, so that was easy. They just gave us the instructions on how to install it, and it wasn't hard at all.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Elvin Torbett
July 20th, 2017 Grand Ridge, FL

This was the cheapest one at the time and it was just something that we decided we needed. It's been real good, I mean when you call them and they answer all the questions and help you through everything, they're just good about it. As for installations, the guy came in and just installed everything and gave us instruction, how to do and it was real good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Brenda Whitlock
July 20th, 2017 Elm City, NC

Many years ago they were in this area and they were installing free with the purchase of monthly monitoring, free equipment sounded good to me. They've been excellent.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Darren Gage
July 20th, 2017 Phelan, CA

Protect America's equipment is good. The sales package was at a good deal and installation was pretty easy.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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John Torbyn
July 20th, 2017 Dolores, CO

I think Protect America is convenient. Installation is easy and customer support has been good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Jeffery Stephens
July 20th, 2017 Hudson, MI

This has come in handy couple of times, you know the alarm would go off and the police came in and that was nice to know that it works good. Well I'm pretty satisfied except for the motion one in the house, it don't work all that great but the doors and windows part works really good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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William Drentlaw
July 20th, 2017 Nerstrand, MN

Their customer service has been very good. Our battery has gone out a couple of times, and they walk us through the reprogramming process. Besides, the price is good, and the equipment is simple to install.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Catherine Morris
July 20th, 2017 Dagsboro, DE

There was no problem with setting up the system, and their customer service has been good so far.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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PW WG
July 20th, 2017 Volcano, CA

Although the installation was simple, the equipment seems to be outdated. I've checked their website and they don't have any significant updates, so I've considered changing suppliers. Plus, the monthly fees are too high. There are services out there where you can pay almost half of what I'm paying, so changing providers is something I'm considering for the future.

Verified Customer

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James Verlander
July 20th, 2017 Willingboro, NJ

They do what I ask them to do, and I haven't had a problem with their equipment. They've just offered a very positive experience.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Savitri Robertson
July 20th, 2017 Houston, TX

I haven't had a problem with their customer service, but I did have to wait a while once to get somebody on the line. Besides that, everything has been fine.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Juan Velazquez
July 20th, 2017 Plainfield, NJ

The equipment is fine, but the installation process was a little time consuming. Lately, it's taken a little longer to get a hold of one of their representatives.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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H Alston
July 20th, 2017 Nashville, GA

It's service I enjoy; it makes me feel safe inside the house. Besides, it was easy to install. My daughter put it in herself.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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David Anderson
July 20th, 2017 Pittston, PA

The installation process was pretty simple, and I've had no trouble with the equipment. Their representatives are very courteous as well, and very helpful.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Marsha Richmond
July 20th, 2017 Kingsport, TN

Excellent customer service! They answer very promptly, and do everything they can to take care of your issues. They actually sent me an updated equipment after many years, and it's great! I would definitely recommend them! That's all I can say after having them for over 30 years; I've been a satisfied customer.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Frank Guy
July 20th, 2017 Sugar Grove, NC

I don't normally get any good help form anybody, but their customer support is very courteous and very nice. The system is blessed and desirable. However, I've had trouble with it for about 4 months now, and they can't seem to grab what's wrong.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Thelma Wiggins
July 20th, 2017 Durham, NC

At the time when I was looking for a security system, Protect America was the most prevalent in my area. They simply offered what I needed. I've always had a good support from them. They've always answered my questions, and provided whatever service I needed. The system is good, I only had a problem when they updated it. They wanted me to put in the new machine myself, which I wasn't able to do, so I had a little trouble trying to get their consent to send over a technician to do that. Besides that, everything's very good. They're always on top of everything, and are timely with checking your equipment periodically.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Theresa/Jackson Critchley
July 20th, 2017 Beaver, WV

It's an adequate system, and even though I installed it myself, they walked me through it, so that was fine.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Nyssa Hawkins
July 20th, 2017 Carson, CA

My experience with them has been good so far. They're responsive when I call, and I don't have to wait every time. On top of that, the service is cost efficient.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Don Runge
July 20th, 2017 St Charles, MO

It was easy to install. They provided special instructions for that. They've also provided a very good customer service. Overall, I've been happy with their service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Frederick Hale
July 20th, 2017 Laurel, DE

I initially purchased this service with Protect America because of the affordability of the system, and the fact that it was self-installed. I just think they have the greatest representatives! Everything gets squared away when I call them. So far, the equipment works great. Even the WIFI part of it, where I can disarm and check the system anywhere in the world works fine. I like it!

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Michael Smith
July 20th, 2017 Tuscumbia, AL

It was a headache to set up the system, but once we got the right equipment, it was very easy. Plus, their representatives have been great every time I call.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Richard Moye
July 20th, 2017 Davisboro, GA

Protect America's representatives have always been very prompt on answering my questions, and have always solved my issues. They even rewarded us for being a customer with them by offering us upgrades. I installed the system myself, with them on line for any assistance.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Patricia Lester
July 20th, 2017 Smyrna, DE

Although installing the system was time consuming, customer support has actually been pretty good. They always answer my questions in a professional way, and they've provided me with everything I want. The price is relatively good, and I like that they're in touch with the police department. There was a storm once, and the wind blew my garage door, causing the alarm to go off. I was afraid because I thought somebody had broken into my house, but Protect America immediately sent over a Police Officer, and they stayed in touch with me. I liked how the whole thing was managed, it gave me a peace of mind.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Deborah Poche
July 20th, 2017 Baton Rouge, LA

Although their customer support was very good, I didn't like that I had to install the system myself.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Dahlia Salmon
July 20th, 2017 Effort, PA

The equipment is good, I haven't had a problem with it. Their people are also easy to deal with. They're good people, and I know that I can call them to resolve any issue I may have.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Robin Tucker
July 20th, 2017 Statesville, NC

They have been nothing but a pleasure to deal with! Any time I had a problem, their agents were very helpful, polite and very expedient in solving the problem. They sent me 5 years ago, free of charge, all of these brand-new door and window equipment that I installed myself. It's all been very good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Antoinette Richardson
July 20th, 2017 Pulaski, TN

We purchased Protect America through a third party, and it's good to know that I have security now. The representatives on the phone helped us set up our system, so that was simple and easy. It's a reliable and affordable system. Customer support is also good. I don't have any complaints about them.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Monica Williams
July 20th, 2017 Tucson, AZ

It's been an awesome customer service! They've always known what to tell me, and when my key fob was failing, they figured out it was the battery, and they sent me a new one within 2 days. I also installed it myself, and it was really easy. Regarding the equipment, it does exactly what it's supposed to do. We had an outreach once, and my house was still secure because I have that wireless thing attached to it, so that was awesome! It's just a great company!

Verified Customer

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Anonymous
July 20th, 2017 Kansas City, MO

I installed the system myself, and although they helped with some start up process, I set it up. The equipment is kind of out of date, and their customer service is alright, nothing exceptional.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Monica Ross
July 20th, 2017 Greensboro, NC

Anything that I need, their support team always make sure I have it. If it's equipment, they send it over within 2 or 3 days, and it was never over that. They've always been great! The installation process was quick as well, it only took maybe 30 minutes to an hour for the installation process.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Pines Highland
July 20th, 2017 Hamlet, NC

I didn't particularly like the fact that we had to install the system ourselves, but after they told my husband what to do, we didn't have any trouble with it. So far, they've been there for us every time we've needed them. I do have an issue with the system though. Sometimes it says that the back door is open, and it's not. That's just 100% messed up, and I haven't had a chance to talk to them about that.

Verified Customer

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Jerry Meyers
July 20th, 2017 Granger, IA

All of their representatives have been very good and very helpful. It was a little tough to install, but the system has worked just fine as well. Plus, the price is pretty good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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D.B.
July 20th, 2017 Richmond, KY

So far, the equipment has been satisfactory. I don't have any complaints about it. They walked me through the entire set up, so the overall service has been good.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Alice Baldwin
July 20th, 2017 Haw River, NC

My mother needed a security system after my father passed away, so I decided to get Protect America for her. Their people has been good, and anytime you need information, they are more than willing to help you out. The system she has is an updated one, and it's working pretty good. I actually installed it myself, it was easy to set up, and the representatives guided me through the complete set up; from start to finish.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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David Wentworth
July 20th, 2017 Huntington Beach, CA

I like the way they call when there is an event, either accidental or a real event, and they're notified very quickly. Their tech support is very helpful; I appreciate their help.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!