Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

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User Reviews

Star Rating

4.2
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3,060 Reviews

Review Breakdown

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Christy

February 2nd, 2020 Odessa, FL DETAILS arrow_drop_down
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Knowing my home is protected when I am away or when I am sleeping at night is the best part. It works. It was also flexible to move the system when I mover. They have multiple way to access customer service, through the phone or the computer, and both provide excellent, quick, and accurate responses.

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Reply from Protect America

Feb 03, 2020

Hi Christy, Thank you for taking the time to leave a review. We’re happy to hear that you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

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Donald

February 2nd, 2020 Melbourne, FL DETAILS arrow_drop_down
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Everyone I've talked with is very pleasant and knowledgeable and I like the price of it.

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Reply from Protect America

Feb 03, 2020

Hi Donald, Thank you for the review! Please let us know if we can provide you with further assistance.

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Donna

February 2nd, 2020 Jacksonville, FL DETAILS arrow_drop_down
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Good reputable service is what we get. It seems to be working well. I feel secure and safe and I didn't have to worry about things when I go to bed at night. Everyone I've talked to has been great and I am happy with the service.

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Reply from Protect America

Feb 03, 2020

Hi Donna, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Ryan

February 2nd, 2020 Caseyville, IL DETAILS arrow_drop_down
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They helped me set up the system and were real knowledgeable. I don't like the keypad because the cord it too short and one time I called the technicians and they said they would call back later and that was pretty disappointing, but everything else is good.

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Reply from Protect America

Feb 03, 2020

Hi Ryan, Thanks for the review! To provide you with assistance regarding your keypad, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

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Richard

February 2nd, 2020 Glen Carbon, IL DETAILS arrow_drop_down
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The best thing is their responsiveness. The control panel seems superior to the other companies' that I spoke with.

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Reply from Protect America

Feb 03, 2020

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Roni

February 2nd, 2020 Chicago, IL DETAILS arrow_drop_down
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They're always available and friendly and very helpful. I love the camera and that you can actually monitor it anywhere in your home.

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Reply from Protect America

Feb 03, 2020

Hi Roni, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Kirk

February 2nd, 2020 Burlington, WI DETAILS arrow_drop_down
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Everything works fine and we've never been broken into. They've been on top of things and taken care of problems.

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Reply from Protect America

Feb 03, 2020

Hi Kirk, Thank you for the review. We appreciate your positive feedback. Please let us know if we can provide you with further assistance.

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Anonymous

February 2nd, 2020 Lovington, NM DETAILS arrow_drop_down
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Customer service is great but I have problems with cameras recording so I'm thinking about going with Vivint.

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Marilyn

February 2nd, 2020 Oklahoma City, OK DETAILS arrow_drop_down
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Lower the price per month and not require a contract. Other than that it works and the service is easy to use and they were responsive to my questions and respond to my requests quickly and efficiently.

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Mitchell

February 2nd, 2020 Royal, AR DETAILS arrow_drop_down
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Having protect america keeps the murders away because everything works. We're still getting use to it but it has gone smoothly. Customer support is friendly and helpful.

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Casion

February 2nd, 2020 Bastrop, LA DETAILS arrow_drop_down
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It works and does a good job. I like the option to monitor my home with cameras. They don't rush you off the phone and understand.

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Reply from Protect America

Feb 03, 2020

Hi Casion, Thank you for taking the time to leave a review. We’re happy to hear that you're enjoying your equipment. Please let us know if we can provide you with further assistance.

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Joshua

February 2nd, 2020 Harvard, NE DETAILS arrow_drop_down
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Protect America is easy to work with and explain how everything works. They walked me through every step and were very patient and so set up was extremely easy. The panel is gorgeous and easy to use.

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Anonymous

February 2nd, 2020 Wichita, KS DETAILS arrow_drop_down
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The advertisement is a little misleading and it costs more than it said. It is a valuable investment. I've had no problems with the equipment, it is also very user friendly and the best thing is it keeps idiots off my property and records them.

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Reply from Protect America

Feb 04, 2020

Hi there, Thank you for the review. To answer any questions you might have about billing, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

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Jim

February 2nd, 2020 Topeka, KS DETAILS arrow_drop_down
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The equipment is comparable with other companies and I am happy to have that security. They were very helpful with installation.

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Reply from Protect America

Feb 03, 2020

Hi Jim, Thank you for the review! Please let us know if we can provide you with further assistance.

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Stanley

February 2nd, 2020 Sacramento, CA DETAILS arrow_drop_down
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Protect America is one of the best, if not the best, which is a comfort. It is not too expensive and they walk you step by step through the process of how to get everything installed. The person I work with in customer service, Veronica, is very patient and understanding and I have not been an easy customer so I appreciate that.

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Reply from Protect America

Feb 04, 2020

Hi Stanley, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Sonia

February 2nd, 2020 Oakland, CA DETAILS arrow_drop_down
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The price is very good and the lady Cynthia was very helpful and was not pushy trying to sell me things, but educated me on what I should look for when I am buying a new house. They listened to what I was looking for and were very knowledgeable. I feel pretty safe.

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Reply from Protect America

Feb 03, 2020

Hi Sonia, Thank you for taking the time to leave a review. We’re happy to hear our team was able to help you find the right equipment for your new house. Please let us know if we can provide you with further assistance.

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Alan

February 2nd, 2020 San Marcos, CA DETAILS arrow_drop_down
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There was a problem setting it up and it was malfunctioning but everything seems to have resolved itself.

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Reply from Protect America

Feb 04, 2020

Hi Alan, Thank you for reaching out. To take a closer look at troubleshooting your system, please send us a “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

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Anibal Briones

January 30th, 2020 Arlington, VA DETAILS arrow_drop_down
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Very bad experience since I called customer service to cancel my service because I moved to a different place. They stated the 36 months agreement is due on April 30, 2020. When I asked for new equipment and system back in March 2017 the customer service representative told me the contract will by only 24 months. Now I found out that I have to pay for additional 3 to 4 months for a security alarm system I do not need in my new place. I had been a customer since 2012 and I am very upset with the terms and conditions provided by Protect America. I will share this info with all my friends and relatives to do not use the security alarm system in the Bay Area.

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Reply from Protect America

Jan 30, 2020

Hi Anibal, Thank you for reaching out. We appreciate your feedback. To answer any questions you might have about your account and billing, please send a direct message with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.

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Emily

January 29th, 2020 DETAILS arrow_drop_down
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I will be finding a different security provider once my contract is up (which I believe is this september). I have expressed my concerns with our signal loss on our system which occurs usually a few times a month now. This did not happen when we first were customers which I find a bit odd. I understand it has to do with the cell tower service etc but then why does my cell phone keep a constant signal? Yall mailed me a signal booster which also worked for a while but it isnt a total fix. Thankfully it was free of charge. I installed it myself then chatted with a rep who had me take it apart and redo it the exact same way I had done it! Wasted my time while I am juggling little ones. Yall need a video tutorial on the signal booster install so customers dont have to get help with the install from your reps. I feel protect america has few "good" reps. I also went on Facebook to the Protect america page to express my dissatisfaction with my initial experience. I was sleep deprived at the time with a newborn and I had a sales-y rep sell me a silver package basically. But they acted like they were "throwing in" all kinds of free stuff. I feel deceived still about that. And I totally forgot to add in a smoke alarm at the time. But when I reached back out after i install my equipment every rep i have spoken to would not even give us like 20% off on the smoke alarm so my kids are safe. Ticks me off and i finally just bought one. Cant believe it was like $90! Insane. My husband is air force and he has worked in security for years installing commercial systems so i know you guys dont even pay half of that for a smoke alarm. Yall could have earned my continued business and I have reached put a few times and your reps seem to not care and have zero ability to authorize even a slight discount. This mama is tucked still. And I told the last rep I spoke to before buying my smoke alarm that I will be leaving protect america once my contract is up in several months. Terrible customer service for existing customers!

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Reply from Protect America

Dec 31, 2019

Hi Emily, We apologize for your experience with our customer service team. At Protect America we strive to handle each customer with special care and consideration. If you can, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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Torsten

January 24th, 2020 DETAILS arrow_drop_down
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Easy to talk to, professional, quick and dependable

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Reply from Protect America

Jan 24, 2020

Hi Torsten, Thank you for the positive review! Please let us know if we can provide you with any further assistance.

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Stanley Eddington

January 24th, 2020 DETAILS arrow_drop_down
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Great customer service, price and quality. Easy setup.

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Reply from Protect America

Jan 24, 2020

Hi Stanley, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

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Teresa Marshall

January 24th, 2020 DETAILS arrow_drop_down
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I have experienced several issues and only had this service for a little over a month.

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Reply from Protect America

Jan 24, 2020

Hi Teresa, Thank you for the feedback. To help with your equipment, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

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Johnnie Braithwaite

January 24th, 2020 DETAILS arrow_drop_down
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Don't keep your word about the contract and no follow up on what is or was said I referred a person and was supposed to get another key forb but that hasn't happened

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Reply from Protect America

Jan 24, 2020

Hi Johnnie, Thank you for the feedback. To better assist you with your referral, please send us a “Private Response” with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.

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Roman Hackworth

January 24th, 2020 DETAILS arrow_drop_down
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Great service and support. Very professional.

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Reply from Protect America

Jan 24, 2020

Hi Roman, Thanks for the positive feedback. Please let us know if we can provide you with any further assistance.

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Shayla Wells

January 24th, 2020 DETAILS arrow_drop_down
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Because my doorbell and thermostat is still not working. Going to have to pay someone to complete

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Reply from Protect America

Jan 24, 2020

Hi Shayla, We would be more than happy to help with your equipment. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Verified Customer

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Brian

January 24th, 2020 DETAILS arrow_drop_down
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Protect American provided the products that they promised at a fair price. Products were easy to install and all functioned as appropriate.

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Reply from Protect America

Jan 24, 2020

Hi Brian, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

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Elizabeth lawson

January 24th, 2020 DETAILS arrow_drop_down
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Horrible.getting thru to speak to the tech support is almost I'm possible right away when I called right before trial was over they gave me run around nd didn't call as said someone is able to bypass system nd they can't figure it out I hate this company it's the worst 1st expierience with home alarm EVER

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Reply from Protect America

Jan 24, 2020

Hi Elizabeth, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

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Joon Kim

January 21st, 2020 Fullerton, CA

One of the few companies I've dealt with that was comprehensive, knowledgeable, courteous, most if all very patient. Very good experience,

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Reply from Protect America

Jan 22, 2020

Hi Joon, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with any further assistance.

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LADARRYL A BODY

January 21st, 2020 Arlington, TN

It went ok, it wasn't great, customer service was fairly helpful, but some of the equipment is still not connected

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Reply from Protect America

Jan 22, 2020

Hi there, Thank you for the feedback. We are more than happy to help with your equipment. Please send us a “public response” with the name and address associated with your account. Once we verify you as a customer, a team member will reach out to you.

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Wayne Castilonia

January 20th, 2020 Salt Point, NY DETAILS arrow_drop_down
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To Alex J.…….SOOOO knowledgeable fixed my problem within minutes as compared to last week, a very polite tech tried to help but to no avail. to his supervisor K.C.S. If any one had to go, it is NOT ALEX OK? Very pleased. Wayne Castilonia

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Reply from Protect America

Jan 21, 2020

Hi Wayne, Thank you for the review! We’re happy to hear that our Care team was able to help you with your system. Please let us know if we can provide you with any further assistance.

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Larry Pettaway

January 16th, 2020 DETAILS arrow_drop_down
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The system is pretty straight forward, most modern security companies are using the same system. It is just a matter of who is the cheapest each month.

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Reply from Protect America

Jan 16, 2020

Hi Larry, Thanks for reaching out. Please let us know if we can provide you with any further assistance.

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LeRoy Linwood

January 16th, 2020 DETAILS arrow_drop_down
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Too many issues with installation. Still having issues with camera

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Reply from Protect America

Jan 16, 2020

Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

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John Mauser

January 16th, 2020 DETAILS arrow_drop_down
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I was treated with respect and they helped me out with with my questions assisted me with my order in a professional manor.

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Reply from Protect America

Jan 16, 2020

Hi John, Thank you for taking the time to leave us a review. Please let us know if we can provide you with any further assistance.

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SkylarPickens

January 15th, 2020 Gulfport, MS

The BEST!! No one is coming near my home without Protect America informing me! Simply amazing

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Terry Stagg

January 15th, 2020 Seminole, FL

It went well. The only thing that I'm not excited about is how the sensor units attach to the door and their associated frame.

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Reply from Protect America

Jan 15, 2020

Hi Terry, Thank you for the review! To help you with any questions you might have about your equipment, please reply via “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

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Halo

January 14th, 2020 Clinton, MD DETAILS arrow_drop_down
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Protect America sales team is awesome.! THE SERVICE IS THE WORST. You have to perform a check up every 30days. The siren randomly gets turned off so if you set the alarm off you don’t know until the cops are knocking on your door. The hold time to speak to a rep is RIDICULOUS, even at 7am when they open. DO NOT CHOOSE THIS COMPANY!

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Reply from Protect America

Jan 15, 2020

Hi Halo, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer we’re more than happy to pull up your account to review and answer any questions you may have in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

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Shawn

January 14th, 2020 DETAILS arrow_drop_down
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Very simple and good customer service. I liked that I didn't have to buy equipment

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Reply from Protect America

Jan 14, 2020

Hi Shawn, Thanks for the positive review! Please let us know if we can provide you with any further assistance.

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Shaun

January 14th, 2020 DETAILS arrow_drop_down
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So far, customer service has been top notch.

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Reply from Protect America

Jan 14, 2020

Hi Shaun, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

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FEM

January 14th, 2020 DETAILS arrow_drop_down
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Price competitive. Lower monitoring fees. Easy!

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Reply from Protect America

Jan 14, 2020

Hi there, Thank you for the positive review. Please let us know if we can provide you with any further assistance.

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Jack

January 14th, 2020 DETAILS arrow_drop_down
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Great support staff. Got good help with all questions.

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Reply from Protect America

Jan 14, 2020

Hi Jack, Thanks for the positive feedback! Please let us know if we can provide you with any further assistance.

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Rachel Hopper

January 14th, 2020 Lakeville, MN

It was very easy to set up. They walked me through everything and made sure I was comfortable with everything before ending the call.

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Reply from Protect America

Jan 14, 2020

Hi Rachel, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

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Sharla

January 9th, 2020 Walterboro, SC DETAILS arrow_drop_down
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THIS IS THE WORST SERVICE EVER!!! AFTER BEING A CUSTOMER FOR 4 YEARS! I HAVE BEEN TRYING TO CANCEL MY SERVICES SINCE JUNE 2019 AND SERVICES ARE STILL NOT CANCELED. STILL BEING CHARGED FOR SERVICES THAT DONT WORK!!! ALL BECAUSE THE UNEDUCATED EMPLOYEES THAT IS NOT ON THE SAME PAGE/PROTOCOL/PROCEDURES IN THE CALL CENTER ENVIRONMENT. THIS IS RIDICULOUS!!! WHEN THE REPRESENTATIVES SEE I HAVE BEEN CALLING SINCE JUNE AND NOW TODAY I FINALLY GET THE EMAIL AND STILL HAVE TO PAY FOR ANOTHER MONTH OF SERVICE WHEN THE BOX DONT EVEN WORK!!! AND I ONLY GIVE THIS ONE STAR TO SUBMIT MY REVIEW. ❌❌❌❌❌I WOULD NOT RECOMMEND THESES SERVICES TO ANYONE❗️❗️❗️❗️❗️❌❌❌❌❌❌AND THE WHOLE REASON FOR WANTING TO CANCEL WAS BECAUSE I WOULD OPEN THE DOOR AND THE ALARM GO OFF 15 mins later. Front door open. HORRIBLE SERVICE❗️❗️❗️❗️ HORIBBLE CUSTOMER SERVICE

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Reply from Protect America

Jan 09, 2020

Hi Sharla, Thank you for reaching out to us. We would be more than happy to assist you with any questions you may have in regards to your account. To go over your options, please reply via ‘private response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.

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Tracy

January 6th, 2020 Chapel Hill, TN DETAILS arrow_drop_down
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Their customer service was outstanding. They were extremely helpful, answered all questions, very patiently and walking us through, they were incredible to work with I love the display its actually beautiful to see all the pictures and it has exactly what we need today.

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Sydelle

January 6th, 2020 Cedar Hill, TX DETAILS arrow_drop_down
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Went with the for the price. They company is really knowledgeable and helpful. Equipment is average' nothing stellar, but it works.

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Reply from Protect America

Jan 06, 2020

Hi Sydelle, Thank you for the review. We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

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Carlton

January 6th, 2020 Hammond, IN DETAILS arrow_drop_down
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The touch screen control panel is really neat and cameras that I have are very good quality as far as picture. Protect America is very professional, very accommodating and explain things well - especially with installation. We like the price.

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Reply from Protect America

Jan 06, 2020

Hi Carlton, Thanks for the feedback. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Derek

January 6th, 2020 Landis, NC DETAILS arrow_drop_down
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Very professional and efficient. The doorbell sends texts too much and the motion doesn't actually record what's causing the motion. I think they should enhance the functionality of the doorbell. I do like that Protect America is willing to lock in my rate for the lifetime of my contract.

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Mickey

January 6th, 2020 South Bend, IN DETAILS arrow_drop_down
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The gentleman that I talked to protect America was very, very good at explaining exactly what was going on and what would be included and how much i

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Reply from Protect America

Jan 06, 2020

Hi Mickey, Thank you for the review. We’re happy to hear our team was able to help with your system. Please let us know if we can provide you with further assistance.

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Monica

January 6th, 2020 DETAILS arrow_drop_down
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The customer service was good. The only thing I didn't like was having to do all the sensors and stuff myself.

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Reply from Protect America

Jan 06, 2020

Hi Monica, Thank you for the feedback. Please let us know if we can provide you with further assistance.

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Amon

January 6th, 2020 DETAILS arrow_drop_down
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They are very thorough. They took me through the process step by step very professionally. They walked me through the entire process and told me what to expect. The only thing I think they probably should do is include their in house sensors with the package they provide for the security system.

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Reply from Protect America

Jan 06, 2020

Hi Amon, Thank you for the feedback. We’re happy to hear about your positive experience with installing your security equipment. Please let us know if we can provide you with further assistance.

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Ivon

January 6th, 2020 DETAILS arrow_drop_down
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It's easy and understandable to use. They are always open to answer my questions.

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Reply from Protect America

Jan 06, 2020

Hi Ivon, Thank you for the review! We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.