Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

4.1
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3,143 Reviews

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H

April 24th, 2020 Flat Rock, MI DETAILS arrow_drop_down
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They respond to every questions and were very very helpful and always available.

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Reply from Protect America

Apr 28, 2020

Hi there, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Loreto

April 24th, 2020 Avondale, AZ DETAILS arrow_drop_down
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Very professional and you know all the questions that I had they answer it. I like that it's pretty easy to install - you can do it all yourself. Also that you can control your alarm system on the phone using their mobile app.

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Reply from Protect America

Apr 28, 2020

Hi Loreto, Thank you for leaving us a review. We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

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Sheehan

April 24th, 2020 Niagara Falls, NY DETAILS arrow_drop_down
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They really work with you and they are very patient to help you figure out how to set it up and mark the panel and stuff. The alarm is easy to use and works immediately.

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Reply from Protect America

Apr 28, 2020

Hi Sheehan, Thank you for the review! We’re happy to hear our team was able to assist with your equipment. Please let us know if we can provide you with further assistance.

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Anonymous

April 24th, 2020 Philadelphia, PA DETAILS arrow_drop_down
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Really efficient and helped me understand everything. The sensors are really good. The system definitely lets me know if something is open - a door or a window. Nothing has been faulty since I've had it. The best thing I guess would be the notifications of anything like I'm always notified if that goes wrong via email or text message on things like that.

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Reply from Protect America

Apr 28, 2020

Hi there, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Meads

April 24th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Very responsive very polite and they seem to be genuinely happy to serve you. I was able to get their home security equipment without paying upfront. The camera they gave me records all the images upside down.. .So I don't like that.

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Walton

April 24th, 2020 Harpers Ferry, WV DETAILS arrow_drop_down
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They have great reviews online. The best thing is that the system is easy to use.

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Reply from Protect America

Apr 28, 2020

Hi Walton, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

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Rezabala

April 24th, 2020 Hubert, NC DETAILS arrow_drop_down
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I've been able to get all the answerst that I need every time I call the reps. It's simple to operate.

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Reply from Protect America

Apr 28, 2020

Hi Rezabala, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Shomilak

April 24th, 2020 Caldwell, NJ DETAILS arrow_drop_down
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It's easy to install and easy to use. But they should offer installation of the camera by their own technician.

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Jones

April 24th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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I liked everything they offer. This was easy to do for myself and everything went okay.

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Reply from Protect America

Apr 28, 2020

Hi Jones, We’re happy to hear about your positive experience with the installation. Please let us know if we can help answer any other questions you may have about your system.

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Miller

April 24th, 2020 Westphalia, KS DETAILS arrow_drop_down
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Best price in Houston. The technician that helped me hook my system up was very courteous and clean. I was having issues because my phone's coverage and he called me back and he made sure things just go. I just got a couple of cameras and it seems like good quality.

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Carter

April 24th, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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They always answer the phone and are friendly.

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Reply from Protect America

Apr 28, 2020

Hi Carter, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Crane

April 24th, 2020 Lamar, MO DETAILS arrow_drop_down
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It wasn't too expensive and it fit our needs. I love that they call us before getting a hold of the police or anything and that they help us fix like one of the sensors are off or something they'll help us fix it. Plus they service us in a rural area. The only complaint I would say I have had trouble connecting their cameras. They should get a wider range of video survelliance. They've handled everything that we needed and I've never had an issue with them.

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Reply from Protect America

Apr 28, 2020

Hi Crane, Thank you for the review. We would like to answer any questions you may have about connecting your cameras. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify your customer information.

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Santana

April 24th, 2020 Newark, DE DETAILS arrow_drop_down
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Excellent value. They are very nice people. They bent over backwards to set up our system in our home and they were very cordial and very professional sounding.

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Reply from Protect America

Apr 28, 2020

Hi Santana, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Gruber

April 24th, 2020 Boca Raton, FL DETAILS arrow_drop_down
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They got everything set up quickly and efficiently. They respond quickly too.

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Reply from Protect America

Apr 28, 2020

Hi Gruber, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

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Rowley

April 24th, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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Easy to sign up for, easy to work with, and everyone was very professional. Equipment seems top quality to me and the price is good.

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Reply from Protect America

Apr 28, 2020

Hi Rowley, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

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The Living Word

April 24th, 2020 Duluth, GA DETAILS arrow_drop_down
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Reasonable equipment, prices, ease of getting it installed. I was just going through reviews online and I saw the experience of other people who have Protect America and that's why I went with them. They are friendly and responsive.

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Reply from Protect America

Apr 29, 2020

Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Verified Customer

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Brown

April 24th, 2020 Gilbert, SC DETAILS arrow_drop_down
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The inside camera isn't very good. You can't see the person or understand what they are seeing. They need to either come out and set up a system themselves or if they're gonna continue where you set it up yourselves they need to make sure that the people on the other line can actually explain what to do to set it up and not just keep put you on hold asking other people questions.

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Reply from Protect America

Apr 24, 2020

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback and would like to answer any questions you have regarding your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

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Wiggins

April 24th, 2020 Colonial Heights, VA DETAILS arrow_drop_down
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Did everything they said they were going to do as far as servicing and helping with the assisting with the connection. The equipment is accurate, easy to install, and I like how it displays images. My only feedback is that maybe after one month your company should call to ask your customers are things functioning properly.

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Reply from Protect America

Apr 28, 2020

Hi there, Thank you for the review. We would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

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Resurrection Baptist Church

April 24th, 2020 Plain Dealing, LA DETAILS arrow_drop_down
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The lady on the phone was really knowledgable. Equipment is good quality.

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Reply from Protect America

Apr 29, 2020

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Murnane

April 24th, 2020 Ocoee, FL DETAILS arrow_drop_down
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I haven't been happy the last few days. I tried contacting them and got no reply back - phone or email.

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Reply from Protect America

Apr 24, 2020

Hi there, We apologize for your experience and would like to answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

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Angelchik

April 24th, 2020 Mooresville, NC DETAILS arrow_drop_down
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Good start-up cost. Equipment works well and it's easy to install. They answer questions quickly and they're very thorough.

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Reply from Protect America

Apr 29, 2020

Hi there, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Verified Customer

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Pretila

April 24th, 2020 Sellersburg, IN DETAILS arrow_drop_down
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So prompt and they know what they're doing. I was able to hook the system up by myself with their instruction. I think it has a reasonable monthly price.

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Reply from Protect America

Apr 29, 2020

Hi Pretila, Thank you for the review! We’re happy to hear about your positive experience with our guided self-installation. Please let us know if we can help answer any other questions you may have about your system.

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Joel Walker

April 23rd, 2020 Hendersonville, NC

It went very well. Very simple to setup and use.

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Reply from Protect America

Apr 29, 2020

Hi Joel, Thank you for taking the time to leave a review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

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Melissa

April 16th, 2020 Saint Paul, MN DETAILS arrow_drop_down
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I have been a protect america client for 3 years. I called to either suspend my contract or get a reduced rate because of COVID-19 and the sales woman told me she was not going to credit my account in addition to offering me a lower rate. She would do one or the other and had no reason for it. She said the discount would be a one time discount and only for May- not the previous two months we have been paying full price. She said if I wanted another discount I needed to call back "as May gets closer" and they will decide if/when they will help their customers. I will not forget this customer service. Big mistake to treat people like this.

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Reply from Protect America

Apr 16, 2020

Hi Melissa, Thank you for reaching out to us. We understand the major impact COVID-19 has had on many individuals around the world. As our valued customer, we would like to further review your account and assist you through these difficult times. Please reply via "Private Response" with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

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Sean curry

April 14th, 2020 Fishkill, NY DETAILS arrow_drop_down
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Worst company ever did business with. Had to report them to better business bureau. Terrible equipment and terrible service.

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Reply from Protect America

Apr 15, 2020

Hi Sean, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer. 

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Theresa Mullis

April 13th, 2020 Charlotte, NC

Awesome and easy. Phone help was very useful & nice. The installation was very easy .

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Reply from Protect America

Apr 15, 2020

Hi Theresa, Thank you for the review. We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

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Carmelo Sorce

April 13th, 2020 Montebello, CA

Install went very well and the agent helping me was awesome. I loved that agent contacted me right at our scheduled time. He was very knowledgeable and helpful. so far I'm extremely impressed with protect America. They are very organized and efficient and that came thru in the purchase and install. I've been impressed with the staff I have interacted with so far.

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Reply from Protect America

Apr 15, 2020

Hi Carmelo, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance!

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Elizabeth

April 13th, 2020 Kansas City, KS

The customer service was very helpful and answered all my question. Everything was explained very well. I am very satisfied with my security system

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Reply from Protect America

Apr 15, 2020

Hi Elizabeth, We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

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Randy Martin

April 13th, 2020 Saint Cloud, FL

The installation went very well! The tech easily and patiently walked me through the process.

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Reply from Protect America

Apr 15, 2020

Hi Randy, Thank you for the review! We’re happy to hear about your positive experience with our team. Please let us know if we can provide you with further assistance.

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Nick Romanelli

April 13th, 2020

Absolutely excellent ,very easy installation there people are terrific to work with and extremely helpful

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Reply from Protect America

Apr 15, 2020

Hi Nick, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please reach back out to us if you have any further questions about your security system.

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April 13th, 2020 Menifee, CA DETAILS arrow_drop_down
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I hate Protect America. I hate this company. I have wanted to be rid of their "service" for almost a year now. Unfortunately, I am locked into a 3-year contract. When we moved to a new neighborhood, we knew no one & we didn't know how dangerous the area might be. Well, now we know that it's a great neighborhood, where all of the neighbors watch out for each other. We have no need of this service, but we are trapped. If we quit, we owe them the remainder of the 3-years-worth of payments, and if we don't pay up, they will report us to a collection agency & ruin our credit. Seems like what I need protection from is Protect America! They installed a front "doorbell camera" for us as an incentive. Well, it doesn't work, because it requires a wireless internet connection (which we didn't know initially). We have had this thing at our door all of this time & never been able to use it even once! I was out of work for a few months last year & after our savings were all used up we were using credit cards to live on. We still had to pay Protect America $50/month to do absolutely nothing for us in our safe neighborhood. I tried to call & quit then, but they read me the small print of the contract. I would not recommend getting into a 3-year relationship with a company that you do not know--that you do not know how their services will or will not work for you, and that you cannot sever the relationship with. Any relationship that punishes you when you realize it doesn't work out, is an abusive relationship. I hate Protect America, and have never recommended them to anyone. Nor will I ever recommend them to anyone. I have 4 months to go until I can give my 30-day notice of cancellation...and you can bet I will be ready! Meanwhile, they have been pestering several days a week for the past 2 weeks, telling me I am on a call list of theirs. They are trying to sell me a security system. Yup, folks, they don't even know that I'm already a paying customer. And when I talk to them & straighten them out, they just call back like they never heard this before. Totally stupid company.

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Reply from Protect America

Apr 15, 2020

Hi there, Thank you for reaching out. We appreciate your feedback. At Protect America we strive to provide each customer with special care and consideration. To answer any questions you might have about your equipment or account, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

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Sam

April 10th, 2020 El Paso, TX DETAILS arrow_drop_down
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The equipment came off easily I had so many false alarms because the equipment slipped off.

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Reply from Protect America

Apr 10, 2020

Hi Sam, Thank you for reaching out. To improve your experience as a customer and answer any questions you have about your equipment, please provide us with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

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Terence Ross

April 10th, 2020 Lakeland, MN DETAILS arrow_drop_down
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I signed up for new service on March 19, 2020 with an installation date set for March 20th. When the installer arrived at my home he started unpacking tools and the equipment. He grabbed his drill and said he was going to start with making a hole to mount the unit. I said no can we go over the equipment and plan first? He said ok and asked what was all promised to me over the phone. I Said I was going to call just to make sure I had everything correct while he go outside to do his perimeter evaluation. After he was done outside we sat at the table to go over the recommended equipment and prices. What he recommended was so overpriced and the main unit looked outdated. I asked if they had a touchscreen unit which I thought I saw online but he replied this was the best and latest equipment. The prices still didn’t seem right what was offered to me over the phone so I offered to call back one more time so he can hear what I was told. I called back with my phone on speaker so the installer can hear as well. The lady that answered was so rude I was shocked to hear her say well you just called 30min ago what do you want now. Asked to be transferred to a manger just to verify my last call. Even the manager I spoke with seemed a little irritated maybe caused I called him back. Nevertheless I’m a new customer and first impressions are last impressions to me. After the installer was done he offered to come back to clean up the wiring since his staple gun was left at a customer home. After he left my wife and I talked and decided not to keep the service because of the customer service over the phone, the prices and the old looking equipment. I called to cancel and of course that manager wasn’t happy. On March 25 I received a call from Chris in the cancellation department to set up a day and time to come and pickup the equipment. I was told I would receive a full refund no more than 10 business days after the equipment was received. March 26th a technician and a manager arrived to pickup the equipment and I was told the same thing 7 to 10 business days for a full refund. March 26th my card was charged the first month of service. So I called to acquire about that charge since I cancelled and I was told that department didn’t see I cancelled and stated that charge will be refunded to me as well. I called on April 6th just to inquire about the status of my refund and again I was told 7 to 10 business days which would be Thursday April 9th 10 days from the day the equipment was picked up. I was also told to call back if I didn’t have it back by that day. So as of today Thursday April 9th I didn’t have anything refunded back to me yet. I called this morning and the spoke with Danielle now saying 7 to 10 business days for deposit and 30 days for equipment charge and billing charge. I asked to speak to a manger because now I’m frustrated. Once the manager Tia came on I explained everything I’ve been through and how many times I called and no one said anything about 30 days only 7 to 10 business days. She stated it was submitted to the billing department but not been approved yet so I asked her to transfer me to whoever can get this approved and taking care of. Now I’m transferred to Robert in the billing department and again I explain everything to him and the fact that everyone is not on the same page. He stated 7 to 10 business days and up to 30 days for the equipment. I asked Robert why the refund wasn’t approved yet since the equipment was picked up on the 26th of March? His reply was that the refund was approved on his end. I said ok now I’m confused the manager Tia just said it was not approved and that’s why she transferred me to you. He stated that he wasn’t to sure why she transferred me to him but he submitted the refund on March 26th and it was approved the next day. But now it’s another department that issues the refund. I asked if he could transfer me to that department but he said they don’t take calls. I have almost $550.00 tied up somewhere I’m trying to get back from this company. This has been a complete nightmare. All or majority of the problems have been with Protect America or Defender Home Security and not ADT. Maybe if I went directly through them and not a authorized retailer my experience would of been different.

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Reply from Protect America

Apr 10, 2020

Hi Terence, Thank you for reaching out. To better improve your experience as a customer and answer any questions you may have about your account, please reply via “Private Response” with the name and address associated with your account. An Accounts team member will reach out to you once we verify you as a customer.

Verified Customer

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Amy Spencer

April 9th, 2020 DETAILS arrow_drop_down
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The process was so easy! Also, great customer service.

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Reply from Protect America

Apr 10, 2020

Hi Amy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

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Vilma

April 9th, 2020 DETAILS arrow_drop_down
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the system seems to work fine most of the time, but I put in a ticket and nobody ever contacted me.

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Reply from Protect America

Apr 10, 2020

Hi Vilma, Thank you for reaching out. To answer any questions you may have about your system, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Verified Customer

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Kimberly Cheeks

April 9th, 2020 DETAILS arrow_drop_down
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Protect America has excellent customer service, an easy ibstallation 0r9cess, and no hidden fees that I can tell as of now.

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Jenny

April 9th, 2020 DETAILS arrow_drop_down
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They have very friendly customer service and sales reps. The install was very easy and the equipment is very user friendly.

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Reply from Protect America

Apr 10, 2020

Hi Jenny, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

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Blake

April 9th, 2020 DETAILS arrow_drop_down
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there customer service is usually available and quick to respond but it takes a while for them to debug system issues (they don't seem to know their own products as well as they should). additionally i find their e-chat feature extremely annoying since they time you out after

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Reply from Protect America

Apr 10, 2020

Hi Blake, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. Please let us know if we can help answer any other questions you may have about your system.

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Marilyn Thomas

April 9th, 2020 DETAILS arrow_drop_down
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Prices are great! Your quantity over rides and your price, you are leading the pick right about now. I have been checking around and you are it! Thanks for your awesome customer service team from signing in until done with my setup. A very satisfied customer all around ____________

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Reply from Protect America

Apr 10, 2020

Hi Marilyn, Thank you for taking the time to let us know how we’re doing. Please let us know if we can provide you with further assistance.

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Julia Labadie

April 8th, 2020 Boca Raton, FL

Moved into a house that had a protect American system. They advertise $20-$40 monthly but couldn't offer that low of a price. When I changed a battery on a window alarm the alarm went off and they wouldn't tell me the code to turn it off unless I signed up for service. It was torture and probably bad for our kids hearing.

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Reply from Protect America

Apr 08, 2020

Hi Julia, Thank you for reaching out to us. In order to assist you with any questions you have about the equipment please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Maryann Hardwick

April 6th, 2020 DETAILS arrow_drop_down
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Very prompt service. They believe in our safety being first

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Reply from Protect America

Apr 08, 2020

Hi Maryann, Thank you for the positive review. Please let us know if we can provide you with further assistance.

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Daniel Paul

April 6th, 2020 DETAILS arrow_drop_down
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Easy to install. Good people to assist. Ability to add more security in the future.

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Reply from Protect America

Apr 08, 2020

Hi Daniel, Thank you for taking the time to leave a review. Please let us know if we can provide you with further assistance.

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John G

April 6th, 2020 DETAILS arrow_drop_down
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Not enough information prior to purchase. They didn't spec out my needs. Instead of asking good questions to determine what types of components would be the best fit for our home, they sold me a generic system which doesn't fit. We are still trying to figure out what gets returned and what gets replaced. Also the camera they sold me for an outrageous price is worthless. It's night vision is terrible. Overall they are way overpriced.

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Reply from Protect America

Apr 08, 2020

Hi John, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Carol Ellertson

April 6th, 2020 DETAILS arrow_drop_down
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Service, ease of use, reliability, availability-----

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Reply from Protect America

Apr 08, 2020

Hi Carol, Thank you for the review. Please let us know if we can provide you with further assistance.

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Veronica Taylor

April 6th, 2020 DETAILS arrow_drop_down
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Very friendly and responsible sales and customer service. Easy to install,awesome equipment, excellent price.

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Reply from Protect America

Apr 08, 2020

Hi Veronica, We’re happy to hear about your positive experience. Please reach back out if you have any questions about your system.

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Craig A. Fritsinger

April 6th, 2020 DETAILS arrow_drop_down
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They kept me aware of the status and followed through on what they said they were going to do.

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Reply from Protect America

Apr 08, 2020

Hi Craig, Thank you for taking the time to leave a review. Please let us know if we can help answer any other questions you may have about your system.

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Matt

April 6th, 2020 DETAILS arrow_drop_down
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Customer Service and ease of use of product

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Wilson

April 6th, 2020 DETAILS arrow_drop_down
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Good service , affordable service, good customer service and easy installation

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Reply from Protect America

Apr 08, 2020

Hi Wilson, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

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Dave Reynolds

April 6th, 2020 DETAILS arrow_drop_down
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At first I was told that all the equipment is free.then later I was told that there is a one time fee of 250.00. Now I have spent between 7 and 8 hundred dollars and the system is still in it's infancy. Disappointed that I made the call , really

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Reply from Protect America

Apr 08, 2020

Hi Dave, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Verified Customer

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Mark K J Robinson

April 6th, 2020 DETAILS arrow_drop_down
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does the trick, And it was very simple to install, with no profound effects to the wall\or doors.

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Reply from Protect America

Apr 08, 2020

Hi Mark, Thank you for the review. Please let us know if we can provide you with further assistance.