Contact A Company$100 Satisfaction Guarantee keyboard_arrow_right

Protect America

verified
$100 Guarantee
Protect America Logo

Protect America

verified
$100 Guarantee
Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. At an 8.9/10 overall score in our ranking of Home Security Companies and a 4.5-star rating from consumers, Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

The Good

  • Affordable Protect America Cost
  • Home Automation Features
  • Lifetime Equipment Warranty
  • 24/7 Video Monitoring
  • Overwhelmingly Positive Protect America Reviews
  • Almost 30 Years of Experience in the Home Security Industry 

Affordable Protect America Cost

Low-cost Monthly Monitoring, Starting at $19.99

Compared to the seemingly countless security provider options, Protect America is an alarm company that beats out competitors on one of the most important factors: price. The starting Protect America cost is as low as $19.99/month, giving customers 24/7 professional monitoring services for a very competitive rate, especially considering that Protect America equipment is included for free and no activation fees are required.

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment included with most of its packages are as follows:

  • One control panel
  • Three door and window sensors
  • One motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment is high quality and completely free, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Home Automation Features

At less than $20/month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America has a mobile app that gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, & other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease. Lastly, the app gives you notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app. This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock.

The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door if you need to while away from home. Your home never has to be left unprotected.

Z-Wave Light & Appliance Module

The Z-Wave module allows you to turn the lights on and off throughout your home as well as gives you the capability to dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo. Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends.

Overwhelmingly Positive Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them a 4.5-star home security rating on BestCompany.com. Reaching nearly 2,000 in quantity, Protect America reviews highlight exceptional customer service, quality equipment, and reasonable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its current and past customers. Protect America users are clearly impressed and happy with its products and services. 

Almost 30 Years of Experience in the Home Security Industry 

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Visit Site

The Bad

  • 36-Month Contract
  • Cancellation Terms
  • Cellular Monitoring

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry. A somewhat lengthy contract is much more common for companies who offer low-cost monitoring fees and free equipment as Protect America does.

Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the full remaining balance. This isn't uncommon with home security companies, but you should make sure to read the contract and fully understand the terms before you agree to a long-term agreement. 

Cellular Monitoring

Although Protect America's price starts at $19.99, that is the cost of landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. $41.99/month for added features and cellular monitoring is still a competitive price and one of the most affordable offers out there. 

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features. If you are not interested in signing a two-year contract, Protect America may not be the best fit. However, contracts are not unusual for home security companies and Protect America is one of the most affordable security solutions out there. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

These Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.1

starstarstarstarstar_half
2035 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:

Verified Customer

starstarstarstarstar
Anonymous
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Very, very helpful. If I called with a question. It was answered and helpful

Helpful?

Verified Customer

starstarstarstarstar
Vince M. (San Diego)
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

This product and service is high quality!!

Helpful?

Verified Customer

starstarstarstarstar_border
Rich
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The only issue I've experienced is the delay when communicating via email.

Helpful?

Verified Customer

starstarstarstarstar_border
Minnehaha Cleaning Center
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I like the technology Protect America provided to keep my business secure. Equipment was very simple to install and step by step assistance was provided via phone throughout installation process. The service is superb. There is a direct line to reach control/monitoring center for issues related to alarm system. And a separate number for billing inquiries. I also like the simplicity and flexibility of Protect America's remote app for downloaded Android or Apple which gives me the convenience to arm or disarm my entire system at the tip of my fingers.

Helpful?

Verified Customer

starstarstarstarstar
Jennifer D
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Great response time to a false alarm. Customer service was very thorough in the set up process as well.

Helpful?

Verified Customer

starstarstarstarstar
Stacy
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service. Very prompt. Very personable

Helpful?

Verified Customer

starstarstarstarstar
Anonymous
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Good customer service and fast response. Every time my alarm goes off someone calls my phone or husband right away

Helpful?

Verified Customer

starstarstarstarstar
Very Satisfied Customer
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent system, service, response time and equipment.

Helpful?

Verified Customer

starstarstarstarstar
The Bells
January 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer Service & Peace of Mind; Quality of Products including Fob

Helpful?
starstarstarstarstar
Troy
January 14th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Got a great security system from Protect America at an excellent price. The salesman was very helpful to understand what we needed and customize a package around our needs. The system came a few days later and was very easy to setup.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Chris
January 14th, 2019 Staten Island, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I got protect america in 2013 for burglary, fire, smoke and carbon monoxide monitoring. Now I find out they no longer do the above in New York, only burglary. My monthly rate remained the same for half the services. Not fair at all. And I purchased all that equipment for nothing. Now I gotta shop for a new security company. Maybe protect america should have renewed there license.

Protect America Logo

Reply from Protect America

Jan 14, 2019

Hey Chris, we’re sorry to hear about this. At Protect America our customers’ peace of mind while we protect their homes is certainly our priority. If you’d like, could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Stu F
January 9th, 2019 DETAILS
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Call me 5 times a day even after I told them I purchased something else.

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Stu, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Albert Paul Sykes
January 9th, 2019 San Antonio, TX DETAILS
Customer service
starstarstarstarstar

The Robo really puts a negative perspective on an otherwise positive experience with Jarrett

Protect America Logo

Reply from Protect America

Jan 11, 2019

We’re sorry to hear that Albert. At Protect America we strive to only create pleasant experiences. If you’d like, feel free to send us a DM if there is anything we can help you with. Thanks and please let us know if you have any questions!

Helpful?
starstarstar_borderstar_borderstar_border
mpy
January 9th, 2019 Bayside, NY DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Constant phone calls, several each day. I dont want to deal with someone that is that needy for business.

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hi there, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Helpful?
starstarstar_borderstar_borderstar_border
Wesley Jackson
January 9th, 2019 Old Town, FL DETAILS
Customer service
starstar_borderstar_borderstar_borderstar_border

I reached out for information and a "Free Quote" then I received a call from Lisa and when she called I told her that I had another appointment coming right up so I provided the basic information and we agreed Lisa would call back. I did not receive a call back, but got an email without the estimate. I have since called to speak to Lisa, the first time was told she just stepped out to lunch so I said I would call back. I called back the second time but Lisa was on the phone so I asked for a call back that never happened. I will not play phone tag with any company to do business.

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Wesley, we’re sorry to hear that Lisa didn’t honor your agreed schedule! At Protect America we take scheduling very seriously. Let me reach out and see what happened for you. Thanks and please let us know if you have any questions.

Helpful?
starstarstarstar_borderstar_border
john ramos
January 9th, 2019 Estero, FL DETAILS
Customer service
starstar_borderstar_borderstar_borderstar_border

had too many annoying phone calls from the. Finally I blocked them. Customer should call them if interested. I understand the sales issue, BUT annoying calls sometimes 3 times a day is annoying

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey John, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you have any more problems you can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Jeff Brown
January 9th, 2019 Jacksonville, NC DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Lied to me about putting charges on credit card and then did took 2 weeks to get charges reversed. Takes forever to get someone

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Jeff, we’re sorry to hear about this. At Protect America we strive to eliminate hold times and make it easy on our customers. If you’d like, feel free to DM us on here and we’ll be sure to get you some help! Thanks and please let us know if you have any other questions.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Fran Mazzara
January 9th, 2019 Welches, OR DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Never asked for info from them. They harassed us with phone calls, starting at 8:01, all day

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Fran, we’re sorry to hear that we are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you have any more problems you can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Rita Stout
January 9th, 2019 Casa Grande, AZ DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

cancellations don't exist when you move from the property and no longer need the service

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Rita, we’re sorry to hear that you’re cancelling your service. We understand that circumstances change, that’s one of the reasons we designed our equipment to be easy to move from one location to another to make it easy on our customers. If you’d like, feel free to DM us on here and we’ll be sure to get you some help with this. Thanks and please let us know if you have any other questions.

Helpful?

Verified Customer

starstarstarstarstar
Christine Arnold
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great technical service. Great customer service. Easy install.

Helpful?

Verified Customer

starstarstarstarstar_border
Anonymous
January 9th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Great staff, helpful and knowledgeable. Very responsive to request. Timely in responding.

Helpful?

Verified Customer

starstarstarstarstar_border
Anonymous
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Great service and excellent set up service

Helpful?

Verified Customer

starstarstarstarstar
Enzo
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

excellent service, polite ands helpful operators

Helpful?

Verified Customer

starstarstarstarstar
Sam
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy, cheap, great service and gave me peace of mind!

Helpful?

Verified Customer

starstarstarstarstar_border
JRK
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Easy to install, fine operation and good customer support.

Helpful?

Verified Customer

starstarstarstarstar
Cindy Steele
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

an 8, my detector on my back door has come off a few times

Helpful?

Verified Customer

starstarstarstarstar
Best
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Very helpful and always listen to my issue without interupting. Finding the best option for me and not trying a sale pitch at any given time

Helpful?

Verified Customer

starstarstarstarstar
SkyB
January 9th, 2019 Aurora, CO DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

the system is very easy to use. We feel super safe. I love being able to use the app.

Helpful?

Verified Customer

starstarstar_borderstar_borderstar_border
Don Beedle
January 9th, 2019 Kingman, AZ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The salesman heard my security needs and suggested their equipment to meet my needs, but once I received the equipment it does not meet any of my needs. I am most disappointed because they have made no attempts to make it right and they actually do not have any equipment to meet my security needs. I thought they would try to make it right someway but they have not.

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Don, we’re sorry to hear that your needs are not met! At Protect America we strive to give all of our customer’s peace of mind through customized security options. If you’d like, could you DM us with some additional details so that we can assist you with this issue? Thanks and please let us know if you have any questions!

Helpful?

Verified Customer

starstarstarstarstar_border
Shannon
January 9th, 2019 Benson, AZ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The only reason that I rated them a 9 instead of a 10 is because some of their installation instructions for add-on equipment wasn't very good. For the initial install, the instructions were great though. The monthly fee is very reasonable. I also like the fact that my monthly bill will not increase. Had ADT previously and they raised rates annually.

Helpful?

Verified Customer

starstarstarstarstar
Simba
January 9th, 2019 Cleveland, OH DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Quick and professional customer service and response time.

Helpful?

Verified Customer

starstarstarstarstar
Jeffrey
January 9th, 2019 Phoenix, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quality and price are great and the installation and customer service was great

Helpful?

Verified Customer

starstarstarstarstar
EVa
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

professional, patient , courteous customer service

Helpful?

Verified Customer

starstarstarstarstar
boomer
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Like the communications regarding arming and disarming times.

Helpful?

Verified Customer

starstarstarstar_borderstar_border
Darrel C.
January 9th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

It took 3 different shipments to finally get all the equipment to set up our system. Had to talk to Customer Service 4 times to finally get the system labeled right on their end to identify the right windows and doors. Setting up the system was a hassle and the cost is a lot more than expected for equipment and monthly charges.

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Darrel, we’re sorry to hear that getting our equipment set up was a hassle for you! We strive to make the installation as easy as possible. If you need any assistance with anything, please feel free to DM us on here and we’ll be sure to get you some help! Thanks and please let us know if you have any questions!

Helpful?

Verified Customer

starstarstar_borderstar_borderstar_border
Silver
January 9th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Honestly it's pointless. You are supposed to do a monthly check, they don't contact you to see if you are ready. Three year contract is because they know you'd go somewhere else.

Protect America Logo

Reply from Protect America

Jan 11, 2019

Hey Silver, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking for ways to improve our service through valuable customer insight. Thank you and if you’d like, feel free to send us a DM us if you need any assistance with anything.

Helpful?

Verified Customer

starstarstarstarstar
Sam
January 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Honest sales, fast delivery, very patient and helpful technical service.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Kenny McCray
January 9th, 2019 Riverside, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Protect America was very good up until they got an outside monitoring company, Our front door was opened by a relative one morning @3:30 and Protect America never called to make sure we were ok, I guess that a murderer or robber would have been very happy with PA, but not me I have since replaced my system, very unhappy with Protect America. ProtectAmerica could see the alarm, but the monitoring company had no record of an alarm. Worthless for protection. Different day. As for your response, I had someone from Protect America on the phone for about 2 hours, they had me set the alarm off and wait for 1 minute and 40 seconds while the alarm was going off to see if the monitoring company would call, they had me disarm the system but the monitoring company never saw the alarm even though Protect America was seeing it for over a minute and a half, no record of alarm going over 30 seconds by the monitoring company. WORTHLESS now with new monitoring company.

Protect America Logo

Reply from Protect America

Jan 08, 2019

Hey Kenny, we’re sorry to hear that your system did not alert you properly. Our customers’ peace of mind while we protect their home is certainly our priority and we certainly want to correct any issues you might be having with our equipment. We do encourage regular testing of our equipment to make sure everything is working properly and unfortunately certain communication issues can sometimes prevent us from identifying the issue remotely. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Mike B
January 4th, 2019 Troup, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

When you try to cancel service, you will be subjected to the worst customer service experience ever. Massive hold times. Multiple transfers, call drops, excuses. You will keep getting charged unless you sign a digital contract saying you will pay another month. (YOU AGREED IN THE ORIGINAL CONTRACT TO 30 DAYS CANCELLATION NOTICE) This is the only way to terminate the legal and binding contract and you will pay. Believe me. Read reviews on Better Business Bureau and other rating sites. This site looks to give a bunch specially selected reviews. Y..p says 2 stars and BBB gives 2.5 stars on their sites. Would you eat at a 2 star restaurant? Don't sign the contract or you too will be milked like a stupid cow until you get smart enough to pull the blood sucking machine off your throat. Learn from my mistakes. Sign the digital contract cancelling service! Pay the extra month or.... cancel your credit card to pull the vampire squid off your wallet. They won't sue you because it would cost them money. I bet this review will get deleted even though it's the pure truth.

Protect America Logo

Reply from Protect America

Jan 04, 2019

Hey Mike, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking for ways to improve our service through valuable customer insight. If you’d like, please feel free to DM us if you have any questions or need any assistance. Thanks!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Bryce Lafitte
January 3rd, 2019 China, TX DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The customer service is a joke. You are NOT important to this company. Please trust ANY OTHER company with your money. I regret signing this contract more than anything.

Protect America Logo

Reply from Protect America

Jan 01, 2019

Hey Bryce, we’re sorry to hear about your situation. At Protect America we certainly don’t want to spread any false information. Could you please DM us with some additional details on this so that we can look into it? Thanks and please let us know if you have any questions.

Helpful?