Protect America

verified
Protect America Logo

Protect America

verified
Offers include free Protect America equipment such as motion detectors, door sensors, and window sensors. $0 in up-front costs.
1-(855) 969-9248

Headquartered in Austin, Texas, Protect America provides self-installed home security systems, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992. Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry as well as a quality star rating from consumers. Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Almost 30 Years of Experience in the Home Security Industry 
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99 - $41.99. With said prices, the yearly cost ranges from $239 - $503. Protect America's complete cost over the course of the 36-month contract ranges from $719 to $1,511. This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99/mo, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99/mo.

The higher cost for the cellular monitoring is due to the increased services and features available (such as remote control of a security camera, real-time alerts from motion sensors and other home automation features) that are not available with landline monitoring only. $41.99/month for added features and cellular monitoring is still a competitive price and one of the most affordable offers out there. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies who offer free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and included with most of its packages is:

  • One control panel
  • Three door and window sensors
  • One motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions (though they are pet-friendly, ignoring movement from objects 40 pounds or less). Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations. Many home security providers require a costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20/month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options. Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America has a mobile app that gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, & other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease. Lastly, the app gives you notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app. This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock.

The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door if you need to while away from home. Your home never has to be left unprotected.

Z-Wave Light & Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as gives you the capability to dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo. Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry. This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring. You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

Silver Package

  • Standard control panel
  • 9 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

Platinum Package

  • Standard control panel
  • 14 Door/window sensors
  • 1 Motion detector
  • 1 Yard sign
  • 4 Door/window stickers

24/7 Video Monitoring

Protect America has 24/7 live video monitoring for their security cameras. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Almost 30 Years of Experience in the Home Security Industry 

Protect America alarm system has been in business since 1992. Having a home security company that has ample amounts of experience in alarm systems and burglar & theft situations can give homeowners peace of mind that their home and family will be in good hands. Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices. Satisfactory Protect America reviews provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

Visit Site

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry. A somewhat lengthy contract is much more common for companies who offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If a customer decides to cancel their contract before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs. With this in mind, the long-term contract and cancellation terms may not be a problem.  

Visit Site

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; However, contracts are not unusual for home security companies and Protect America prices are one of the most affordable security solutions out there. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

Visit Site

We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(855) 969-9248

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.1

starstarstarstarstar_half
2188 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:

Verified Customer

starstarstarstarstar
Vishal goswami
March 25th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good and friendly customer service response time is really fast

Helpful?

Verified Customer

starstarstarstarstar
Linda Spann
March 25th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

Quality is excellent, customer service is also.

Helpful?

Verified Customer

starstarstarstarstar
MELVA JONES
March 25th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was easy to get everything installed and initiated.

Helpful?

Verified Customer

starstarstarstarstar
Debbie VB
March 25th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My system is working well, no problems, easy to install.

Helpful?

Verified Customer

starstarstarstarstar
Thom
March 25th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They were super helpful for the installation .

Helpful?

Verified Customer

starstarstarstarstar_border
Faye Martin
March 25th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

This product was very easy to install. The service provided at installation was very helpful. It is easy to use and set up. My only issue is that it takes far too long to make a monthly check going around to beach window and door checking individually

Helpful?

Verified Customer

starstarstarstarstar_border
Cindy Tomita
March 25th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I haven't had an incident since I installed it so my rating is based on customer service and product alone. I also like the app on our phones as a remote.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Tammy Haynie
March 18th, 2019 Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

Protect America Logo

Reply from Protect America

Mar 20, 2019

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Helpful?
starstarstarstarstar_border
Alan De Filippo
March 18th, 2019 Goodyear, AZ

So far the experience has been very good. Everyone has been knowledgeable and gone out of their way to be helpful.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Jeff Schwart
March 18th, 2019 Miami, FL

Just a horrible experience. Install was totally incomplete, sloppy, not the right equipment and the level of customer service simply sucks!

Protect America Logo

Reply from Protect America

Mar 20, 2019

Hello Jeff - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Jason Witt
March 18th, 2019 Mishawaka, IN

they called me at a minimum, 5 times a day, without leaving a message.

Protect America Logo

Reply from Protect America

Mar 20, 2019

Hello Jason - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Helpful?

Verified Customer

starstarstarstarstar_border
Marsha Kenne
March 18th, 2019 Decatur, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I Love everything about Protect America but I would really like a hard copy of all directions on Paper...Thank you

Protect America Logo

Reply from Protect America

Mar 24, 2019

Hey Marsha - Thank you! If you could, please reply via private message with the best way to reach you and a member of our team will contact you to answer any product based questions you may have.

Helpful?

Verified Customer

starstarstarstarstar
Judy Johnson
March 18th, 2019 Lubbock, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very impressed with customer service and the installation was was easy but it just took a while

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?
starstar_borderstar_borderstar_borderstar_border
Adrian Kloss
March 18th, 2019 Royalton, MN DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Not happy at all after signing a 2 year contract and looking to cancel lots of running around then they make you sign a cancellation form and it takes a month to process what a bunch of BS !!!

Protect America Logo

Reply from Protect America

Mar 20, 2019

Hello Adrian - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Helpful?
starstarstarstarstar_border
Joel Huf
March 13th, 2019 Denison, TX

Very thorough and fair pricing. Process was super easy.

Helpful?

Verified Customer

starstarstarstarstar
victor
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very easy to install an program an arm an unarm.

Protect America Logo

Reply from Protect America

Mar 14, 2019

Hey Victor - Thank you for sharing your experience. Always nice to hear another install success story!

Helpful?

Verified Customer

starstarstarstarstar
Vickie M. Habersham
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like the fact that I'm always notified of any activity with the armed/disarmed by email of the system.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Appreciate the kudos! Please do not hesitate to reach out with any future questions you may have regarding your devices or service.

Helpful?

Verified Customer

starstarstarstarstar
Stevie Wallace
March 13th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Easy set up, great customer service and easy payment plans

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?

Verified Customer

starstarstarstarstar_border
Nicole Orr
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great customer service. Easy Use And Setup Of System.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?

Verified Customer

starstarstarstarstar
Keith
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent quality system, great customer service and reasonably priced

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?

Verified Customer

starstarstarstarstar
John McCuin
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I switched from another home security co. to Protect America. I am so glad I did. I am very satisfied with them. Their knowledge, friendliness, and help is great.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?

Verified Customer

starstarstarstarstar
James Wofford
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy and simple to install and use. The tech people are very knowledgeable and eager to help. They walked me through the installation with ease.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?

Verified Customer

starstarstarstarstar
gary van hart
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Helpful installation and reasonable price

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you for the positive review! Please do not hesitate to reach out with any future questions.

Helpful?

Verified Customer

starstarstarstarstar
Brock Kinsler
March 13th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to install and use. Great experience so far with customer service

Protect America Logo

Reply from Protect America

Mar 24, 2019

Glad to hear you found the installation process simple and your customer service experience positive!

Helpful?

Verified Customer

starstarstarstar_borderstar_border
annie
March 13th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love the service and the ease of installation. Hate that it took me 3 phone calls and an online chat to get extra stickers for my windows.

Protect America Logo

Reply from Protect America

Mar 14, 2019

Hey Annie - Thank you for the kudos! However, we're sorry to hear that you had to call three times to request additional stickers. If you have any questions in the future, please do not hesitate to reach out - our customer care team is at the ready to assist.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Lynda
March 18th, 2019 Damascus, MD DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Poor customer service! I called to have my service terminated. It had been not active for nearly a year, but I was still charged because I failed to terminate my service. During this period, not once did ProtectAmerica call me to question why system was not active. I called in February to cancel but was placed in a cue that took more than 30 minutes before I gave up and left a call back number. They drafted my account in March. Finally spoke with a human today who tried to get me to keep the service at a reduced rate. Why would I want to keep a monitoring service that doesn't know my system is not active. Then they are going to charge me through the end of April. Great customer service guys!

Protect America Logo

Reply from Protect America

Mar 20, 2019

Hello Lynda - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Janie Rauch
March 11th, 2019 Irmo, SC DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

ONE OF THE WORST EXPERIENCES OF MY CAREER. I OWN A SALON AND THOUGHT THIS WOULD BE A GREAT SERVICE. THE SERVICE WAS HORRIBLE. THEY CHARGED MY CREDIT CARD TWICE IN ONE MONTH AND IT TOOK ME FOREVER TO GET THAT STRAIGHT. THE SYSTEM WAS NOT WORKING AND THEY TROUBLE SHOOT IT AND SENT ME THE COMPONENT TO PUT IN THE CONTROL PANEL MYSELF!!!!!! i WAS ON HOLD FOR 13 MINUTES WAITING FOR INSTRUCTION ON HOW TO FIX THIS PROBLEM. GOT FRUSTRATED, HUNG UP AND NEVER CALLED BACK. THEY HAVE CALLED MY SALON THREE TO FOUR TIMES A DAY WANTING THEIR MONEY. SO IF YOU WANT CUSTOMER SERVICE JUST DON'T PAY YOUR BILL AND SOMEONE WILL BLOW YOUR PHONE UP. TERRIBLE

Protect America Logo

Reply from Protect America

Mar 14, 2019

Hello Janie - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Helpful?
starstar_borderstar_borderstar_borderstar_border
Tess
March 5th, 2019 Conroe, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Absolute worst company ever! Continued to deduct money after they “agreed” to break the contract due my Home flooding. They never received the box... but now have been sent to collections and not notified. I was only a customer for 6 weeks when my home flooded! Customer service reps have zero compassion for life!

Protect America Logo

Reply from Protect America

Mar 08, 2019

Hello Tess - Thank you for taking the time to share your experience. We are sorry to hear that your experience has been less than superb. If you could, please reply via DM so that we can open a dialogue and work with you to correct the situation. Thank you again for sharing your feedback and we look forward to hearing back.

Helpful?
starstarstarstarstar
Joe Rogers
March 5th, 2019 Jersey City, NJ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I really love Protect America! They did a great job explaining their service and how it would help protect my house.

Protect America Logo

Reply from Protect America

Mar 08, 2019

Hello Joe - Thank you for your feedback!

Helpful?

Verified Customer

starstarstarstarstar
Lawanda
March 1st, 2019 Covington, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service explained everything to me and they were very patient.

Protect America Logo

Reply from Protect America

Mar 04, 2019

Lawanda - Thank you for the kudos! Please do not hesitate to reach out with any further questions down the road.

Helpful?

Verified Customer

starstarstarstarstar
Anonymous
March 1st, 2019 Hot Springs, SD DETAILS
Value for your money
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service called me and helped me hook it up.

Protect America Logo

Reply from Protect America

Mar 04, 2019

Thank you for the thumbs-up! Please do not hesitate to reach out with any further questions down the road.

Helpful?

Verified Customer

starstarstarstarstar_border
Anonymous
March 1st, 2019 Rosemount, MN DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border

The customer service followed up on setting up my system and the sales person had professionalism.

Protect America Logo

Reply from Protect America

Mar 04, 2019

Thank you - happy to hear that your system is all set-up! Please do not hesitate to reach out with any further questions down the road.

Helpful?

Verified Customer

starstarstarstarstar
Mane
March 1st, 2019 Muskego, WI DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The way they explained everything was very clear and explained what you're getting and stuff like that. The quality isn't like commercial, but it's pretty good.

Protect America Logo

Reply from Protect America

Mar 04, 2019

Thank you, Mane!

Helpful?

Verified Customer

starstarstarstarstar
Katrice
March 1st, 2019 Detroit, MI DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer support was awesome. She answered all of my questions and did a great job making sure I had everything that I needed and that I understood everything. It was easy to install.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you for sharing your positive experience with our customer support team!

Helpful?

Verified Customer

starstarstarstarstar_border
James
March 1st, 2019 Lima, OH DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Protect America is an affordable security solution that is easy to use.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you for sharing your thoughts.

Helpful?

Verified Customer

starstarstarstarstar
Wendy
March 1st, 2019 Savannah, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The support supplied the equipment I wanted, they didn't have to send out a technician. Everything was done over the phone and their customer service representative and my account manager was excellent. It provides all of the security and a much needed upgrade from the equipment that I had. They have excellent customer service

Protect America Logo

Reply from Protect America

Mar 24, 2019

Hey Wendy - Thank you for the kind words!

Helpful?

Verified Customer

starstarstarstarstar
Marietta
March 1st, 2019 Houston, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Being able to put the system together myself was easy and convenient. The representatives are patient. They took the time to try and understand and figure out if or when I had a situation where I didn't know how to put the tabs where they go. They explained it in detail and they walked me through it step by step. The system gives an immediate response when the alarm is activated and the police come extremely quick.

Helpful?

Verified Customer

starstarstarstarstar
Mirna
March 1st, 2019 Houston, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service was very knowledgeable of their services. I would like the system to be a little more tech savvy.

Helpful?

Verified Customer

starstarstarstarstar
Dawn
March 1st, 2019 Temple, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service has helped us through the process. The system is very easy to put together and very easy to work the alarm.

Helpful?

Verified Customer

starstarstarstarstar
Anonymous
March 1st, 2019 Temple, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They really care. They actually had to sit with me when I set it up for like thirty minutes. It was really easy and helpful. It's really easy and not complicated at all. It's easy to use with your phone outside of the key fob and it's very convenient.

Helpful?

Verified Customer

starstarstarstar_borderstar_border
Michele
March 1st, 2019 Thackerville, OK DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I just didn't really get what I thought I was going to get.

Helpful?

Verified Customer

starstarstarstarstar_border
Natalia
March 1st, 2019 Omaha, NE DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Their representative had good communication with me. The control panel is good and easy to use. Setting up the system too long.

Helpful?

Verified Customer

starstarstarstarstar
William
March 1st, 2019 Lansing, KS DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When my husband was installing the system, the personal that he talked to took the time and explained it very carefully. It's working well and we haven't had any problems with it so far and it seems easy to understand. It's self explanatory. We always appreciated when we were able to have somebody come out and actually install our systems in our home but they don't do that.

Helpful?

Verified Customer

starstarstarstarstar
Molly
March 1st, 2019 Wahpeton, ND DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The customer service representative was really helpful. He walked me through it and got me extra tools that I need to secure my house.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you!

Helpful?

Verified Customer

starstarstarstarstar
Ashley & Michael
March 1st, 2019 Cheshire, CT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The customer service answered all the questions. You can easily access them whenever you need. They were super friendly and eager to help us with anything that we needed. It was really easy to put together. It works nicely.

Helpful?

Verified Customer

starstarstarstarstar
Rachel
March 1st, 2019 Lowell, MA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They've helped me out with everything I needed and made everything really easy to set up. It all seems to work very well and is easy to understand and I feel pretty safe having it.

Helpful?

Verified Customer

starstarstarstarstar
Steve
March 1st, 2019 Pahrump, NV DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The customer support has technical knowledge and the ability to work through issues. The salesmen should have more advanced technical support.

Protect America Logo

Reply from Protect America

Mar 24, 2019

Thank you! Glad to hear that your experience with our team has met your expectations.

Helpful?

Verified Customer

starstarstarstarstar
Elick
March 1st, 2019 Gilbert, AZ DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

Every time I've called and asked questions, they've been able to answer. The system was easy to install. It seems to work very well.

Helpful?

Verified Customer

starstarstarstarstar
Prasanta
March 1st, 2019 Phoenix, AZ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The customer service is good in all aspects.

Helpful?

Verified Customer

starstarstarstarstar
Omar
February 27th, 2019 Hemet, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They work with you and explain everything, even getting the alarm installed.

Helpful?