Headquartered in Austin, Texas, Protect America provides self-installed home security and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America’s monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, and door/window sensors. While many do-it-yourself security providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fee.

The Good

  • Free equipment
  • Low monthly fee (as low as $19.99)
  • Home automation features
  • Lifetime equipment warranty
  • 24/7 landline, cellular, and broadband monitoring

In a sea of endless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring and free equipment (one control panel, three door/window sensors, and a motion detector). Even for a do-it-yourself solution, this price is pretty incredible. While most self-installed security companies are able to provide low monthly monitoring fees, they usually make up for the savings in equipment costs.

At less than $20/month, you usually shouldn’t expect home automation features; however, Protect America comes through on the wireless control options, as well. Through the company’s app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

All equipment is covered in a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication—a rarity for companies to provide all three in the residential security industry.

The Bad

  • Cellular monitoring (recommended) starts at $41.99/month
  • 36-month contract
  • Cancellation terms

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren’t unusual in the security industry, many do-it-yourself providers like Protect America have nixed contracts completely; however, a contract is likely where the company makes up for these risks. The terms of Protect America’s contract aren’t particularly forgiving, either. If a customer decides to cancel their contract before the 36-month term, Protect America requires customers to pay the full remaining balance (many security providers only require customers to pay a percentage of the remaining balance).

And while the company flaunts monthly prices “as low as $19.99,” the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The Bottom Line

With low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features; however, if you are not interested in signing a long-term contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. That said, this company will more than likely satisfy the majority of your home security needs, and all at a great price.

 

Frequently Asked Questions


How long is Protect America’s contract?

36 months

Who provides monitoring services for Protect America?

Criticom Montoring Services

How long will it take to install my system?

According to Protect America, installing and activating your brand new security system takes less than an hour—and a typical setup requires no tools.

Does Protect America have relocation options if I move to a new home?

Yes, the company provides moving options and does not charge a fee for moving your system.

Does Protect America have a warranty?

Yes, all equipment is covered by a lifetime warranty.

 

Home Automation


Protect America offers basic home automation equipment, allowing customers to remotely control everyday tasks like turning lights on/off and locking/unlocking the front door. Protect America’s equipment uses Z-Wave technology—an industry standard for home automation. Featured home automation equipment includes the Protect America smart phone app, Yale Z-Wave Door Lock, and Z-Wave Appliance Module (controls lights and appliances). The company also provides a Linear Garage Door Controller. Protect America does not yet offer a smart thermostat.

 

Technology and Equipment


Tech

Typical installation can be completed in less than an hour. Protect America provides many installation video tutorials on its website.

  1. Select control panel location (usually a central location, away from large appliances)
  2. Connect the red wires on the back of panel and plug into power outlet
  3. Download Protect America app
  4. Sensors: prep mounting area by cleaning surface
  5. Program sensors to control panel
  6. Install sensors on doors and windows
  7. Install motion detector in high traffic area (device works straight out of the box): this requires drilling holes into the wall
  8. Activate system by calling Protect America (have Sensor Information Worksheet and packing slip on hand)

Equipment

Simon XT Control Panel

Protect America provides a basic keypad control panel with every package. The Simon XT serves as the control center of the security system and is able to support a complete family of wireless sensors and accessories. The panel has 24-hour rechargeable battery backup, a super loud built-in warning siren, latchkey feature, 24 hour emergency panic button, nine user programmable access codes, configurable door and window chimes, and built-in digital voice commands.

Door/window Sensors

Protect America’s magnetic contact sensors detect when a door or window is opened and sends a signal to the Simon XT Control Panel, which sounds an alarm.

Motion Detector

Protect America’s wireless motion detector uses both heat and movement to capture activity in a 90-degree arc. All detectors have a 25-foot range and are pet resistant up to 40 lbs. (the company highly recommends notifying your Installation Agent of any pets so they can inform you of proper usage and help you avoid false alarms).

 

Pricing and Packages


Copper Package – $19.99/month (landline monitoring only)

  • Three door/window sensors
  • Motion detector
  • Simon XT Control Panel

Silver Package – $37.99/month

  • Nine door/window sensors
  • Motion detector
  • Simon XT Control Panel

Platinum Package – $42.99/month

  • 14 door/window sensors
  • Motion detector
  • Simon XT Control Panel

 

Contracts and Monitoring


Contract/Cancellation

Customer may cancel this Agreement by returning the Equipment within thirty (30) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 30 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Low Price Guarantee

If you find a lower price for the same wireless home security system as Protect America offered, they will match the price. Just email Protect America the website address where the lower price is advertised within seven days of your purchase to [email protected] with:

  • Name of Account Holder
  • Email address of your Protect America account
  • Telephone number with area code
  • Date your order was placed
  • Price quoted online by our competitor
  • Complete Web address (URL) reflecting the lower price you found online for the same equipment and service you purchased from Protect America.

Lifetime Warranty

Protect America will ship replacement parts for all defective home monitoring security equipment to Customers at no charge for the period of time that Customer is monitored by Protect America, Inc.

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339 Protect America Reviews

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  1. User Score

    0

    May 18th, 2017 Phenix City, AL

    Sales person “Maleak” very bad on the phone

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    1

  2. User Score

    3

    May 17th, 2017 Diamond Bar, CA

    Stay Away! First red flag, their technical support is only open from 7am to midnight. I was a long time customer, and recently discontinued their services. Customer service is subpar. If you have an issue with your system, ex. constant beeping, technical support will walk you through a temporary fix. Mine lasted 10 mins. The earliest they can send someone out to assist is after 7 days. Do they really expect someone to listen to beeping sounds for 7 days. Red flag #2, equipment is outdated. 2 weeks after install, you have to wait for someone to either update your equipment, or change the batteries in the equipment – which has to be changed to often. When you do call with an issue, they’re more interested in renewing your contract rather than resolving your issue. I had to go through 6 pp, (unfortunately I had to yell at the last one) in order to close my account. Trust me when I say steer clear.

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    2

  3. User Score

    8

    May 16th, 2017 Willowbrook, IL

    It signed up with them a long time back and it was easy to install and think it’s pretty good.

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    1

  4. User Score

    8

    May 16th, 2017 Colorado City, TX

    I did the installation myself. That and the equipment have been alright. The cost is high, but that’s alright.

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    2

  5. User Score

    9

    May 16th, 2017 American Fork, UT

    I chose Protect America for their descent reputation and best seller uprising. All my interactions have been positive with them over the years. And I actually get the installation – so that’s great!

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    2

  6. User Score

    5

    May 16th, 2017 Mountain Home, AR

    I think the equipment is questionable. They call me for a bill they think I’m gonna cheat them off for some money.

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    1

  7. User Score

    8

    May 16th, 2017 Alamo, CA

    So far so good, working for five years. We originally chose them for the price and today we’re satisfied

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    1

  8. User Score

    10

    May 16th, 2017 Nevada, TX

    I’ve very happy with my system. I chose it because people I know have it. Customer service, and installation have all been great

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    1

  9. User Score

    9

    May 16th, 2017 Silsbee, TX

    Everything’s always been good, no problems from customer support. I did the installation

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    1

  10. User Score

    7

    May 16th, 2017 Hampstead, NC

    We did self-installation and went with Protect America for the cost. The customer support is good

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  11. User Score

    9

    May 16th, 2017 Centre, AL

    I’ve not had any, like I said we haven’t had any problems for breaking in to burglary or anything. But, when my alarm accidentally goes off, they respond. The equipment is good so far!

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  12. User Score

    10

    May 16th, 2017 Seale, AL

    They’ve been very nice and cooperative and helpful. System was easy to install

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  13. User Score

    8

    May 16th, 2017 Victorville, CA

    Installation process is really easy. They’ve been very helpful whenever I have any problems. It was already here when we moved in and we just decided to keep it.

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  14. User Score

    9

    May 16th, 2017 Spring Lake, NC

    I’ve been a customer a long time – I have a commercial account with them. Installation is smooth and equipment is outstanding. No problems at all, top notch.

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    1

  15. User Score

    10

    May 16th, 2017 San Antonio, TX

    We haven’t had any problem. I think we saw got some kind of advertisement or something and we’ve been with them ever since. Equipment has been good.

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    1

  16. User Score

    10

    May 16th, 2017 New Boston, TX

    I just searched on a website and I found them…I chose them for their price. Installing it is very simple and the support has been excellent

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  17. User Score

    10

    May 16th, 2017 Warwick, NY

    Their support was great when it came to installing the system. I did it myself with their help. Plus, they’re always available, and when there’s a problem, they rapidly help out.

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  18. User Score

    6

    May 16th, 2017 Woodville, MS

    It takes them too long to come on the phone sometimes. I forgot to disarm it once, and they had no proof a siren had gone off, even after 3 hours. Besides that, the equipment was easy to install, but I’ve had some doubts about it.

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  19. User Score

    9

    May 16th, 2017 Appomattox, VA

    Installing the system seemed pretty simple. They shipped everything to me for free, and gave me 10 door and smoke alarms. Programming the equipment itself took a little longer than expected, but it was overall great. The only thing I can say is that they seem to be very helpful!

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  20. User Score

    8

    May 16th, 2017 Batesville, AR

    The equipment’s phone service is fine, but it’s very time consuming to get help on the phone, I think their representatives are very good, I just wish there was people available that could come and help you with things. They recently changed the equipment, and this new one is bigger. They left the holes they had to screw on the window. That’s an issue, because the new system doesn’t fit on the same place the other one did, and the holes stay there.

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    1