Headquartered in Austin, Texas, Protect America provides self-installed home security and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America’s monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, and door/window sensors. While many do-it-yourself security providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fee.

The Good

  • Free equipment
  • Low monthly fee (as low as $19.99)
  • Home automation features
  • Lifetime equipment warranty
  • 24/7 landline, fourcellular, and broadband monitoring

In a sea of endless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring and free equipment (one control panel, three door/window sensors, and a motion detector). Even for a do-it-yourself solution, this price is pretty incredible. While most self-installed security companies are able to provide low monthly monitoring fees, they usually make up for the savings in equipment costs.

At less than $20/month, you usually shouldn’t expect home automation features; however, Protect America comes through on the wireless control options, as well. Through the company’s app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

All equipment is covered in a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication—a rarity for companies to provide all three in the residential security industry.

The Bad

  • Cellular monitoring (recommended) starts at $41.99/month
  • 36-month contract
  • Cancellation terms

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren’t unusual in the security industry, many do-it-yourself providers like Protect America have nixed contracts completely; however, a contract is likely where the company makes up for these risks. The terms of Protect America’s contract aren’t particularly forgiving, either. If a customer decides to cancel their contract before the 36-month term, Protect America requires customers to pay the full remaining balance (many security providers only require customers to pay a percentage of the remaining balance).

And while the company flaunts monthly prices “as low as $19.99,” the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The Bottom Line

With low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features; however, if you are not interested in signing a long-term contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. That said, this company will more than likely satisfy the majority of your home security needs, and all at a great price.

 

Frequently Asked Questions


How long is Protect America’s contract?

36 months

Who provides monitoring services for Protect America?

Criticom Montoring Services

How long will it take to install my system?

According to Protect America, installing and activating your brand new security system takes less than an hour—and a typical setup requires no tools.

Does Protect America have relocation options if I move to a new home?

Yes, the company provides moving options and does not charge a fee for moving your system.

Does Protect America have a warranty?

Yes, all equipment is covered by a lifetime warranty.

 

Home Automation


Protect America offers basic home automation equipment, allowing customers to remotely control everyday tasks like turning lights on/off and locking/unlocking the front door. Protect America’s equipment uses Z-Wave technology—an industry standard for home automation. Featured home automation equipment includes the Protect America smart phone app, Yale Z-Wave Door Lock, and Z-Wave Appliance Module (controls lights and appliances). The company also provides a Linear Garage Door Controller. Protect America does not yet offer a smart thermostat.

 

Technology and Equipment


Tech

Typical installation can be completed in less than an hour. Protect America provides many installation video tutorials on its website.

  1. Select control panel location (usually a central location, away from large appliances)
  2. Connect the red wires on the back of panel and plug into power outlet
  3. Download Protect America app
  4. Sensors: prep mounting area by cleaning surface
  5. Program sensors to control panel
  6. Install sensors on doors and windows
  7. Install motion detector in high traffic area (device works straight out of the box): this requires drilling holes into the wall
  8. Activate system by calling Protect America (have Sensor Information Worksheet and packing slip on hand)

Equipment

Simon XT Control Panel

Protect America provides a basic keypad control panel with every package. The Simon XT serves as the control center of the security system and is able to support a complete family of wireless sensors and accessories. The panel has 24-hour rechargeable battery backup, a super loud built-in warning siren, latchkey feature, 24 hour emergency panic button, nine user programmable access codes, configurable door and window chimes, and built-in digital voice commands.

Door/window Sensors

Protect America’s magnetic contact sensors detect when a door or window is opened and sends a signal to the Simon XT Control Panel, which sounds an alarm.

Motion Detector

Protect America’s wireless motion detector uses both heat and movement to capture activity in a 90-degree arc. All detectors have a 25-foot range and are pet resistant up to 40 lbs. (the company highly recommends notifying your Installation Agent of any pets so they can inform you of proper usage and help you avoid false alarms).

 

Pricing and Packages


Copper Package – $19.99/month (landline monitoring only)

  • Three door/window sensors
  • Motion detector
  • Simon XT Control Panel

Silver Package – $37.99/month

  • Nine door/window sensors
  • Motion detector
  • Simon XT Control Panel

Platinum Package – $42.99/month

  • 14 door/window sensors
  • Motion detector
  • Simon XT Control Panel

 

Contracts and Monitoring


Contract/Cancellation

Customer may cancel this Agreement by returning the Equipment within thirty (30) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 30 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Low Price Guarantee

If you find a lower price for the same wireless home security system as Protect America offered, they will match the price. Just email Protect America the website address where the lower price is advertised within seven days of your purchase to [email protected] with:

  • Name of Account Holder
  • Email address of your Protect America account
  • Telephone number with area code
  • Date your order was placed
  • Price quoted online by our competitor
  • Complete Web address (URL) reflecting the lower price you found online for the same equipment and service you purchased from Protect America.

Lifetime Warranty

Protect America will ship replacement parts for all defective home monitoring security equipment to Customers at no charge for the period of time that Customer is monitored by Protect America, Inc.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

We'll Introduce You!

Call our recommended rep over at Protect America below.

1-(844) 946-8378
Or you can visit their site by clicking here.

194 Protect America Reviews

1. Select Your Rating:

5
1
3
2
10
2
17
19
34
101
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    1

    April 18th, 2017 Tampa, FL

    My Mom’s security system. She died 6 months ago, I called to notify them, they talked me into keeping the monitoring till the house sells. Called last week (the 12th of the month) to cancel and they said no problem. The guy I talked to said she was billed on the 15th of each month so there would be no billing this month. Great! I checked her account and they took it out on the 15th of this month. I had an almost hour long chat to find out she’s actually billed on the 1st but the bank doesn’t pay till the 15th (?), I asked for the month to be prorated (there’s a principle involved here), she said yes…then came back and said she can’t because the account was closed on the 12th?!?!?! I gave up, which I’m sure is what they were looking for. POOR customer care. This involved a person who died. They lost a customer and gained a bad review for life all over $32.09.

    Read More

    Was this review helpful?
    1 1

  2. User Score

    10

    April 13th, 2017 North Tazewell, VA

    Using the equipment has been wonderful. I think the service is pretty good. Really, I decided to use them just because of the way things are going around today that every body’s breaking in stuff and trying to break into stuff and I’m just trying to protect my home.

    Read More

    Was this review helpful?

  3. User Score

    10

    April 13th, 2017 Richlands, VA

    My husband works out of town and I just felt like having a security when he’s not here. I think the people I spoke with were awesome! The equipment did a wonderful job as well. I’ve been with for almost 20 years and it’s just an awesome company.

    Read More

    Was this review helpful?

  4. User Score

    10

    April 13th, 2017 Norlina, NC

    It’s been very good and it provided a good result. We’ve had this service for 20 years, and I feel very safe with it. I would recommend it to anyone.

    Read More

    Was this review helpful?

  5. User Score

    8

    April 13th, 2017 Tampa, FL

    The service itself is okay, I mean, I haven’t had the alarm go off too many times. The representatives were good as well, so I believe that overall, it’s been a positive experience.

    Read More

    Was this review helpful?
    1

  6. User Score

    8

    April 13th, 2017 Washington, DC

    The service has been pretty good – I’m happy. I live in an urban area and there are a lot or break in, I had people using drugs and drinking in my backyard so I thought it was either just leave the doors open or got a security system. Overall, it’s been very good.

    Read More

    Was this review helpful?

  7. User Score

    9

    April 13th, 2017 Riverdale, MD

    They are a good company. The equipment is easy to use, so I’m satisfied with them. It’s worked for me over the years.

    Read More

    Was this review helpful?

  8. User Score

    10

    April 13th, 2017 Lancaster, TX

    They’ve offered an excellent service! Whenever something goes off in the house, they notify us as soon as possible. No delays whatsoever.

    Read More

    Was this review helpful?

  9. User Score

    9

    April 13th, 2017 Jordan, MN

    We’re perfectly satisfied with what we have. I already had another service, and Protect America gave me new equipment without making me pay for the stuff. We’re not constantly getting phone calls from them either, trying to sell us more, and I think that’s fine.

    Read More

    Was this review helpful?

  10. User Score

    10

    April 13th, 2017 Wellston, OH

    A lot of the homes around us was getting broken into. Now we’ve got the alarms on the doors, windows, motion detectors and our console, we have the remote. I’m very satisfied with the service and equipment.

    Read More

    Was this review helpful?
    1

  11. User Score

    8

    April 13th, 2017 Bethlehem, PA

    I just wanted my house to be safe. I think the sales team is good. I’m happy with the system but I think it could be more cheaper.

    Read More

    Was this review helpful?

  12. User Score

    10

    April 13th, 2017 Greenville, SC

    Everything with them has been excellent. I just think they’re really good; they walk you through the entire process.

    Read More

    Was this review helpful?

  13. User Score

    9

    April 13th, 2017 Spring, TX

    The Sales Team has been satisfactory and very helpful. The equipment is very easy to use as well. I think Protect America is a great company; they’re well priced in the market place.

    Read More

    Was this review helpful?

  14. User Score

    10

    April 13th, 2017 Montague, MI

    I did everything on the telephone with them, and it was quite satisfactory. They seemed to know what they were talking about. Any time I set up a system, they talked me right through it.

    Read More

    Was this review helpful?

  15. User Score

    1

    April 13th, 2017 Kinston, NC

    I’m dissatisfied with Protect America. They’ve been collecting my money for couple years now and I have no security.

    Read More

    Was this review helpful?

  16. User Score

    7

    April 13th, 2017 Houston, TX

    Everything is pretty good. If I have a problem, I call them and they solve it. The equipment is good; I don’t have a problem with the equipment at home.The only feedback I have is that they treat you different when you have a contract with them than when you don’t.

    Read More

    Was this review helpful?
    1

  17. User Score

    10

    April 13th, 2017 Scranton, PA

    It’s been excellent! They offer a great service and their representatives are very good as well. If you ask me, I would say that it was fun to set up the equipment. I already had a false alarm and the police came over right away. They respond pretty quickly.

    Read More

    Was this review helpful?
    1

  18. User Score

    5

    April 13th, 2017 Hickory, MS

    They need better customer service. You have to leave a message and be called back, and if you’re not available at that time it’s just a repetitive process. My husband is dealing with the equipment because we got an upgrade and it’s difficult to use. I guess I’m satisfied, although it’s not the best.

    Read More

    Was this review helpful?

  19. User Score

    10

    April 13th, 2017 Sacramento, CA

    I always wanted them, and after I widowed, it was the first thing I purchased. Their service is almost perfect and I’m 100% satisfied with the equipment. I only had some trouble with the letter I wanted them to send to the shares department, but that was the only thing that transpired.

    Read More

    Was this review helpful?

  20. User Score

    9

    April 13th, 2017 Erin, TN

    They helped me solve any problem we ran into. We’ve had a very good relationship with them. It’s even been used accidentally a couple of occasions, and it has worked very well. Overall, we’re very satisfied with them.

    Read More

    Was this review helpful?