Headquartered in Austin, Texas, Protect America provides self-installed home security and automation solutions and has serviced nearly half a million homes since 1992. The company offers 24/7 professional monitoring through Criticom Monitoring Services. Protect America’s monthly fees range from $19.99 to $42.99, which includes free equipment such as a control panel, motion detectors, and door/window sensors. While many do-it-yourself security providers nickel and dime customers on equipment costs, Protect America provides free equipment with no upfront fee.

The Good

  • Free equipment
  • Low monthly fee (as low as $19.99)
  • Home automation features
  • Lifetime equipment warranty
  • 24/7 landline, cellular, and broadband monitoring

In a sea of endless security provider options, Protect America beats out competitors on one of the most important factors: price. At a monthly cost as low as $19.99/month, customers get 24/7 professional monitoring and free equipment (one control panel, three door/window sensors, and a motion detector). Even for a do-it-yourself solution, this price is pretty incredible. While most self-installed security companies are able to provide low monthly monitoring fees, they usually make up for the savings in equipment costs.

At less than $20/month, you usually shouldn’t expect home automation features; however, Protect America comes through on the wireless control options, as well. Through the company’s app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone.

All equipment is covered in a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. In addition, Protect America provides home security monitoring through landline (least expensive), broadband and cellular communication—a rarity for companies to provide all three in the residential security industry.

The Bad

  • Cellular monitoring (recommended) starts at $41.99/month
  • 36-month contract
  • Cancellation terms

Perhaps the least appealing feature of Protect America is its 36-month contract. While lengthy contracts aren’t unusual in the security industry, many do-it-yourself providers like Protect America have nixed contracts completely; however, a contract is likely where the company makes up for these risks. The terms of Protect America’s contract aren’t particularly forgiving, either. If a customer decides to cancel their contract before the 36-month term, Protect America requires customers to pay the full remaining balance (many security providers only require customers to pay a percentage of the remaining balance).

And while the company flaunts monthly prices “as low as $19.99,” the fine print informs us that this cost is for landline monitoring only. For customers who want cellular monitoring and remote access to their system, packages start at $41.99/month.

The Bottom Line

With low monthly fees, zero upfront costs, and a free moving option, Protect America is one of the most affordable home security solutions on the market today. Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as home automation features; however, if you are not interested in signing a long-term contract (which can become expensive if you wish to cancel early), Protect America may not be the best fit. That said, this company will more than likely satisfy the majority of your home security needs, and all at a great price.

 

Frequently Asked Questions


How long is Protect America’s contract?

36 months

Who provides monitoring services for Protect America?

Criticom Montoring Services

How long will it take to install my system?

According to Protect America, installing and activating your brand new security system takes less than an hour—and a typical setup requires no tools.

Does Protect America have relocation options if I move to a new home?

Yes, the company provides moving options and does not charge a fee for moving your system.

Does Protect America have a warranty?

Yes, all equipment is covered by a lifetime warranty.

 

Home Automation


Protect America offers basic home automation equipment, allowing customers to remotely control everyday tasks like turning lights on/off and locking/unlocking the front door. Protect America’s equipment uses Z-Wave technology—an industry standard for home automation. Featured home automation equipment includes the Protect America smart phone app, Yale Z-Wave Door Lock, and Z-Wave Appliance Module (controls lights and appliances). The company also provides a Linear Garage Door Controller. Protect America does not yet offer a smart thermostat.

 

Technology and Equipment


Tech

Typical installation can be completed in less than an hour. Protect America provides many installation video tutorials on its website.

  1. Select control panel location (usually a central location, away from large appliances)
  2. Connect the red wires on the back of panel and plug into power outlet
  3. Download Protect America app
  4. Sensors: prep mounting area by cleaning surface
  5. Program sensors to control panel
  6. Install sensors on doors and windows
  7. Install motion detector in high traffic area (device works straight out of the box): this requires drilling holes into the wall
  8. Activate system by calling Protect America (have Sensor Information Worksheet and packing slip on hand)

Equipment

Simon XT Control Panel

Protect America provides a basic keypad control panel with every package. The Simon XT serves as the control center of the security system and is able to support a complete family of wireless sensors and accessories. The panel has 24-hour rechargeable battery backup, a super loud built-in warning siren, latchkey feature, 24 hour emergency panic button, nine user programmable access codes, configurable door and window chimes, and built-in digital voice commands.

Door/window Sensors

Protect America’s magnetic contact sensors detect when a door or window is opened and sends a signal to the Simon XT Control Panel, which sounds an alarm.

Motion Detector

Protect America’s wireless motion detector uses both heat and movement to capture activity in a 90-degree arc. All detectors have a 25-foot range and are pet resistant up to 40 lbs. (the company highly recommends notifying your Installation Agent of any pets so they can inform you of proper usage and help you avoid false alarms).

 

Pricing and Packages


Copper Package – $19.99/month (landline monitoring only)

  • Three door/window sensors
  • Motion detector
  • Simon XT Control Panel

Silver Package – $37.99/month

  • Nine door/window sensors
  • Motion detector
  • Simon XT Control Panel

Platinum Package – $42.99/month

  • 14 door/window sensors
  • Motion detector
  • Simon XT Control Panel

 

Contracts and Monitoring


Contract/Cancellation

Customer may cancel this Agreement by returning the Equipment within fourteen (30) days of the initial shipment date from PAI to Customer. The return package must be postmarked within 30 days of the original shipment date and returned postage paid to Protect America, Inc., 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. A $79.00 restocking fee, debited from Customer’s account submitted as part of this Agreement, shall be assessed on all returns.

Low Price Guarantee

If you find a lower price for the same wireless home security system as Protect America offered, they will match the price. Just email Protect America the website address where the lower price is advertised within seven days of your purchase to [email protected] with:

  • Name of Account Holder
  • Email address of your Protect America account
  • Telephone number with area code
  • Date your order was placed
  • Price quoted online by our competitor
  • Complete Web address (URL) reflecting the lower price you found online for the same equipment and service you purchased from Protect America.

Lifetime Warranty

Protect America will ship replacement parts for all defective home monitoring security equipment to Customers at no charge for the period of time that Customer is monitored by Protect America, Inc.

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161 Protect America Reviews

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  1. User Score

    5

    March 21st, 2017

    I have a problem with the timing. I wasn’t sure about the company because I dont know how well I am protected. It uses some of the less fortunate costumers as a sales tactic and that is not why I came here to this company. It gives out free samples knowing that the product is harmful. It confuses me while I am trying to fully understant how company works. The directions from associates are rarely acurate which causes reason to doubt the goals of productivity. All this combined with more free samples from untrusted associate freezes my want to participate even tho i do know this company be what I need for a safer more productive life. Bottom line too much contradicting peices pushing and pulling in to many ways.

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    2 4

  2. User Score

    10

    February 21st, 2017 Lebanon, PA

    Very easy to set up and it take no time to set up. Every time I’ve called they have an answer for me and I had no problem so far dealing with them so good company.

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    7

  3. User Score

    9

    February 21st, 2017 Kingsport, TN

    they do what they said they’d do and they’re just very good.

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    6

  4. User Score

    10

    February 21st, 2017 Myrtle Beach, SC

    They’re a great company, they’ve done what I wanted done. I don’t have a problem with them at all

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    5

  5. User Score

    7

    February 21st, 2017 Hartsville, SC

    I think they need to come up with a system where you don’t need a home phone. The sales people have been okay – not outstanding.

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    2

  6. User Score

    9

    February 21st, 2017 Reidsville, NC

    The service is okay. A lot of times I think it take them a few minutes to call you back and sometimes they don’t even call you back. The way it’s set up, if you go in and cancel the call, they won’t call you back. If I’m coming in and I open the door and the alarm goes off, I cut it off with my key chain on my key, but nobody ever calls me.

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    6

  7. User Score

    10

    February 21st, 2017 Chandler, AZ

    I recently bought something from them and I added it to my system and that was well. Their costs are very good and not as expensive as most of these well known companies. I like that.

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    2 2

  8. User Score

    8

    February 21st, 2017 Millersburg, KY

    I’m satisfied with it, whenever I had alarm to go out they did either called me or they called the police

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    2

  9. User Score

    10

    February 21st, 2017 Simms, TX

    I decided to use Protect America for protection. It’s easy to use, easy to install, and extremely easy to work with.

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    1

  10. User Score

    10

    February 21st, 2017 Elk Grove, CA

    My friend just told me that there’s an alarm company that is cheaper from the one I had so I got Protect America. I always have calls from somebody or somebody open the door actually what happened is you cannot defense or gets bad and then they sent the policeman take a look at it, protect our house that’s the experience that I had from them.

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    1 3

  11. User Score

    5

    February 21st, 2017 Rio Rancho, NM

    I’m having a hard time using it actually / I don’t really use it to much

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    1 1

  12. User Score

    9

    February 21st, 2017 Walpole, NH

    I was extremely pleased with it because they walk me through every part of the process, they made it easy.

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    2

  13. User Score

    7

    February 21st, 2017 Chattanooga, TN

    A young man came through selling home alarm systems. He was going door to door selling the system. It’s been somewhat great, they don’t return in calls as well as they should.

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    1

  14. User Score

    8

    February 21st, 2017 Huntington, WV

    Anytime I had a problem they always been able to solve it

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  15. User Score

    9

    February 21st, 2017 Jacksonville, FL

    I haven’t got with sales since I used them so I guess I would say they are good because I like the service. It’s very simple

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  16. User Score

    10

    February 21st, 2017 Miami, FL

    it was very straight forward. there’s not much to it. You open the box you set it up, you call them they walk you through it that’s it. I mean they tell you exactly what to do, it was very helpful and very quick and simple, that’ it…

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    1

  17. User Score

    4

    February 21st, 2017 Waymart, PA

    I believe that they do need to be in touch with their customers more often than they are to see if there’s anything you need or anything that needs to be upgraded or anything like that. They never call you, you always have to call them so you know if you have a problem they never call to see if everything is okay or if you need any help with your equipment or anything. I had an incident in a couple weeks ago where I accidentally hit the button and it set off the alarm and they called right away but the equipment we had a lot of problems with the equipment.

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    1 1

  18. User Score

    10

    February 21st, 2017 Barstow, CA

    We have the home security system. They kept me very safe, in fact on a Christmas eve somebody threw a break to my back window and entered the house and as soon as the alarm went off they went out the front door, nothing was missing so they did their job. they’ve kept me safe twice so one time somebody tried to break in and they actually caught him during the break in.

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    2

  19. User Score

    7

    February 21st, 2017 Auburn, WA

    For the price it’s okay. I needed an alarm because I do travel from time to time and I use to make sure that while I was traveling my house is gonna be safe. I haven’t talked to the sales team in a while so I mean other than when I initially bought my system so again it’s okay

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    1

  20. User Score

    10

    February 21st, 2017 Kansas City, MO

    We just recently moved about 5 years ago when we bought our equipment with them, it’s been good we need to have replace, we replaced it w/o no problem it didn’t cost us anything extra or that kind of stuff. Customer support has been really good.

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