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Guardian Protection

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8.6

Overall Score

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Crystal Olivier Killeen, TX

The guy that installed my unit was amazing. I'm happy so far!

6 years ago

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Reply from Guardian Protection

Hi Crystal, I'm so happy to hear the installation technician exceeded your expectations! We are happy to have you on board as a customer.

Feb. 2nd, 2018

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B Turner Powell, OH

Problem solved quickly over the phone and no service call needed.

6 years ago

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Reply from Guardian Protection

Hello, It's great to hear our staff was able to troubleshoot your problem over the phone and avoid a service visit. Customer satisfaction is always our goal!

Jan. 31st, 2018

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Sherry Indianapolis, IN

They have always been helpful and I feel more secure having Guardian.

6 years ago

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Reply from Guardian Protection

Hi Sherry, I'm so happy to hear you are experiencing the peace of mind a monitored security system brings. We are appreciative of your business!

Jan. 30th, 2018

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Jordan Peipert Elkins Park, PA

Excellent service from their monitoring station to their tech.

6 years ago

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Reply from Guardian Protection

Hi Jordan, thank you for taking the time to leave us a review. Guardian Protection is honored to help protect what you value most.

Jan. 30th, 2018

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Mary skalski Ellwood City, PA

Helpful whenever I call with questions. Helpful with walk through directions

6 years ago

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Reply from Guardian Protection

Hi Mary,

Thank you for leaving feedback! I'm happy to hear we have been helpful when you needed us.

Jan. 23rd, 2018

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Peggy Braddock Republic, PA

Professional & Knowledgeable representatives. Either by phone or in home service.

6 years ago

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Mary MacClelland Earleville, MD

All problems corrected quickly and efficiently. Technician was very good. mm

6 years ago

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John H Straughn Jr. Cincinnati, OH

Product and service Guardian needs to be more honest when advertising and presenting. Anymore questions

6 years ago

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STEVE HICKMAN Hamilton, OH

Excellent service if you trip your alarm they are on top of calling

6 years ago

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Jacqui Bopp Newville, PA

Customer Review Video

2 years ago Edited June 1, 2022

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Reply from Guardian Protection

Hi Jacqui,
Thanks for taking the time to connect with us. Our monitoring center never sleeps so that you can have peace of mind whether you are the owner or the guest. We are here for you! At Guardian our motto is Life is Better When It's Safe. I'm sure you'll agree!
Take care and have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 14th, 2022

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Moses F. Phoenix, AZ

Great product and customer support and services. Highly recommended. We felt safe.

2 years ago

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Reply from Guardian Protection

Hi Moses F.,
Happy to hear that you are enjoying our home security products and customer care. We are here when you need us!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 20th, 2022

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Cheryl McAroy Lewes, DE

My garage opener was installed late and last night it stopped working

2 years ago

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Reply from Guardian Protection

Hi Cheryl,
I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to [email protected]. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Deidra Brown

Alarm has gone off and no one has contacted me to see if everything is safe

2 years ago Edited September 14, 2021

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Reply from Guardian Protection

Hi Deidra,
I am sorry for the frustration. I have located your account and have escalated this to our supervisor so that we can get you some assistance. Please expect a callback from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Raymond J Andreno Zelienople, PA

Many discrepancies. Not honest with the customer.

2 years ago

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Reply from Guardian Protection

Hi Raymond.
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected] and explain a little further the nature of your issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

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Tyrone Anthony Rolesville, NC

Quality of product and services substandard. Functionality of equipment poor.

2 years ago

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Reply from Guardian Protection

Hi Tyrone,
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected] and explain a little further the nature of your issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

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LS Wesley Chapel, FL

The video does not connect to wifi most of the time

2 years ago

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Reply from Guardian Protection

Hi LS,
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected]. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

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Lynn Kleinvehn Fort Worth, TX

Do not want notification of every action

3 years ago

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Reply from Guardian Protection

Hi Lynn,
Thank you for reaching out . I have located your account and have escalated your issue to our supervisor so that we can get you some assistance with this. You will be receiving a phone call from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Khurram Siddique Mars, PA

Mobile app is not working properly and charges seems high.

3 years ago

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Reply from Guardian Protection

Hi Khurram,
I am sorry for your frustration. I have located your account and have escalated your issue to our supervisor. You will be receiving a call from us with 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Tracey Carroll Humble, TX

Only had the system a month still not working after three service calls

3 years ago

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Reply from Guardian Protection

Hi Tracey,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

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Dan Batty Downingtown, PA

The delay to notification is significant compared to the Arlo I had prior

3 years ago

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Reply from Guardian Protection

Hi Dan,
I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Qwaine Wesley Chapel, FL

Tthe quality of their security equipment is dependable

3 years ago

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Reply from Guardian Protection

Hi Qwaine,
I am happy to know that you find your Guardian Protection home security equipment to be dependable. Our components come from some of the best manufacturers in the industry. Combining that with an installation by our professional technician makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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John DiAngelo

Didn't provide what we agreed to for the installation of my system.

3 years ago

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Reply from Guardian Protection

Hi John,
I am sorry for your frustration. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to [email protected] .
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 22nd, 2020

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Nicholas Ortega

They charge for every single thing they can drum up. It's almost criminal.

3 years ago

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Reply from Guardian Protection

Hi Nicholas,
I am sorry for your frustration. I have located your account and can see that you have worked with our customer care department to remove the services you felt were too expensive and that your future billing will be at a lower rate. If there is anything else that we can assist you with please email us at [email protected] or call 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 22nd, 2020

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Lee

We are still waiting to have a keypad moved in our master bedroom.

3 years ago

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Reply from Guardian Protection

Hi Lee,
I am sorry that installation of the keypad in your master bedroom has been delayed. That must be very frustrating. I would like to try and escalate service to your home if at all possible. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can look into your account and speak to a supervisor.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 9th, 2020

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Rachel Johnston

Sales process, equipment, systems, billing and confidence in the monitor

3 years ago

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Reply from Guardian Protection

Hi Rachel,
I apologize for your frustration. I have located your account and it appears that a service appointment has been scheduled for you on November 30. If you are in need of assistance with another matter or if I can be of any further help to you, please don't hesitate to email me at [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 23rd, 2020

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Chris Hampton

Installer took three days to attempt to install and still did not complete

3 years ago

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Reply from Guardian Protection

Hi Chris,
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

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Steve White

Don't show up at set appointments. Very expensive. Money is there botom line.

3 years ago

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Reply from Guardian Protection

Hi Steve,
I apologize for the frustrating experience. I would like to escalate your difficulties to our customer care supervisor. If you will please email your account info (full name, premises address and phone number) to [email protected] I can do this for you with the goal of providing resolution as well as coaching to our team for better performance in serving you.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Manik

Old technology. They didn’t put int a panel. I would like to switch.

3 years ago

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Reply from Guardian Protection

Hi Manik,
I apologize for your frustration. There are many opinions about technology. If you believe that yours is old please know that we have numerous upgrade programs available and I would be happy tp get you some assistance with that. Please email your name, phone number, and premises address to [email protected] or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.

Oct. 7th, 2020

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William

I haven’t seen any results. I don’t know that the system works.

3 years ago

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Reply from Guardian Protection

Hi William,
We are here if you need us and we can help you test your system to ensure that it is working properly. Please call our customer care specialists at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. You can also reach our monitoring center 24hours a day. Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Mervin Hair & Barbara Ricker-Hair Noblesville, IN

Our cameras are not working yet. They knew that the day they installed them.

3 years ago

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Reply from Guardian Protection

Hi Mervin and Barbara,
I am sorry to hear that you are experiencing an issue with your cameras. Can you please email me your account information (address of premises, city, state, zip) so that I can locate your account and get you some assistance. Please email to [email protected].
Thanks so much,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 1st, 2020

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Angela Spring, TX

System doesn't work correctly more than half the time

3 years ago

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Reply from Guardian Protection

Hi Angela,
I'm very sorry to hear you are having system issues. Please message back here or email [email protected] with your address of services and I will have a representative reach out to you. Thank you

Aug. 4th, 2020

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Peter

The equipment is nonfunctional. I can’t think of anything good about it yet.

3 years ago

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Reply from Guardian Protection

Hi Peter,
I'm so sorry to hear you are having issues with the equipment, please use the Private Response option here to send your address of service or email [email protected] so we can help.

Jul. 22nd, 2020

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Bintou magassouba Woodbridge, VA

Up to now I haven't got a call back for them to come and install my speakers

3 years ago

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Reply from Guardian Protection

Hi there,
Thank you for taking the time to share feedback. I looked into your account and see you are scheduled to install your speakers on July 6th in the afternoon; please let us know if you run into any further issues.

Jul. 1st, 2020

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Shaw

Terrible! Tried to cancel and told we would be charged $789

3 years ago

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Reply from Guardian Protection

Hi Shaw,
Thank you for taking the time to share customer feedback. Guardian makes a large upfront investment when installing a security system and the agreed-upon months help us recoup that investment over time. There is an early termination fee if you decide to cancel early but please let us know if we can be of further assistance.

May. 19th, 2020

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Claudia Youngstown, OH

Horrible experience! I was lied to from every person that I spoke with.

3 years ago

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Reply from Guardian Protection

Hi Claudia,
We are so sorry to hear of the troubles; please use the 'Private Response' option here to message your address of services and the issue that you are facing.

May. 11th, 2020

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Larry J Taylor-Eliou Saint Hedwig, TX

It has been a real headache trying to get through issues.

3 years ago

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Reply from Guardian Protection

Hi Larry,
I'm sorry to hear you are having issues with the security system. Please use the 'Private Response' option here to let us know your address of service and issue; we're happy to help!

May. 11th, 2020

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Shannon Newton

Horrible. Our system has had continuous issues since being installed

3 years ago

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Reply from Guardian Protection

Hi Shannon,
I'm very sorry to hear you're having continuous issues with the security system. I've looked into your account and see that you are working with Deb to order a new keypad; please let us know if you continue to face any further issues as we are happy to help!

Apr. 20th, 2020

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Brent Douglass

Slow. Lack of parts and techs to do job

3 years ago

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Reply from Guardian Protection

Hi Brent,
Thank you for taking the time to share helpful feedback on your customer experience. If you are still waiting for a service call please use the 'Private Response' option here to send your address of services and we will be happy to look into this for you.

Apr. 9th, 2020

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dale himich

i was told one thing didn't happen ;he said he would take care of it!!

3 years ago

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Reply from Guardian Protection

Hi Dale,
I'm sorry to hear something wasn't taken care of. Can you please privately message your address of service so we can address what that thing was and see how we can best help you?
Thanks,
Nathan D

Apr. 6th, 2020

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Simon Foran

Only ok - requested call back and did not get it.

3 years ago

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Reply from Guardian Protection

Hi Simon,
I'm sorry to hear that. Please privately message your address of service, and I will make sure someone gets in touch with you 24-48 hours.
Nathan D

Apr. 6th, 2020

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Michael Czaplicke

terrible felt deceived when I signed up don't need in this area

3 years ago

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Reply from Guardian Protection

Hi Michael,
I'm very sorry to hear you feel this way; if we can help you get better use out of your home security system please respond here. Thank you

Apr. 2nd, 2020

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Judy

They need better equipment. It's not the right company for me.

3 years ago

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Morgan

They didn't communicate effectively and it never works correctly.

4 years ago

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Reply from Guardian Protection

Hi Morgan,
I'm so sorry to hear of your troubles with the services, please use the 'Private Response' option here to message your address of services and further info on your issue; we will be happy to help!

Mar. 18th, 2020

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HB

I have nothing but trouble with my system

4 years ago

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Reply from Guardian Protection

Hi there,
We're very sorry to hear you're having issues. Please private message us here with your address and further details on the system issue and we will be happy to help!

Mar. 5th, 2020

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Savannah Schertz, TX

Terrible. They don''t seem to care about their customers

4 years ago

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Reply from Guardian Protection

Hi Savannah,

I'm sorry to hear you feel this way about your customer experience. Please private message here or email with your address of service so I may look into your concerns. We truly care about our customers and want to make sure they have a 5 star experience! - Nathan D

Jun. 19th, 2019

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June King

I like the response time. The contract length is terrible.

4 years ago

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Reply from Guardian Protection

Hello June,

Thank you for the valuable feedback on your customer experience as it will help us improve. Guardian Protection is dedicated to helping to protect what matters most to you with award-winning home security monitoring.

May. 7th, 2019

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M A Pope

It takes too long to respond to a repair order

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing feedback on your customer experience with Guardian Protection. I would like to look into your concern if you could please message us back here or email . Thank you!

Jan. 23rd, 2019

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Louis J Haut Lewes, DE

terrible customer service...cannot help and wants to charge for everything

5 years ago

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Reply from Guardian Protection

Hi Louis,

I'm very sorry to hear you are dissatisfied with customer service. I see from the notes on your account we reached out proactively on 7/16/18 and all seemed well. If something has changed and we can help you please message me here with the issue. Thank you!

Aug. 15th, 2018

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April

Dislike that we were pushed into a 5yr contract

5 years ago

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Reply from Guardian Protection

Hi April, I'm sorry to hear you feel burdened by the 5 year term. Often times the agreement is signed to help offset high installation costs and lock in your rate for the term so it is not subject to price increases. Let me know if you have any further questions, thank you!

Apr. 25th, 2018

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Chew Upper Marlboro, MD

Higher rates than other security companies

6 years ago

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Reply from Guardian Protection

Hi, Guardian does attempt to stay competitive with our monthly pricing. We do find that with security you get what you pay for. Please give us a call or email if we can help you out with the pricing.

Feb. 5th, 2018