Name: Guardian Protection
Rating: 3.1

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Verified Customer

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Keith w white jr

They could come &in stall my motion sensor &smoke detector that they have not come back &installed

5 years ago

Reply from Guardian Protection

Hello Keith,

Thank you for providing feedback on your installation. I would like to look into your issue and ensure you get all of your agreed upon equipment installed as soon as possible; please private message your address here.

Mar. 13th, 2019

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Verified Customer

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Pam Prospect, PA

Prompt response when called for any problems

5 years ago

Reply from Guardian Protection

Hi Pam,

Thank you for sharing feedback on your customer experience. If we can ever be of further assistance please give us a call.

Nov. 14th, 2018

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Verified Customer

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...

dislike "past practices" contractual obligations and buy outs. will never use this service again.

5 years ago

Reply from Guardian Protection

Hello, I'm sorry if you had a disappointing experience. Guardian Protection does make a large upfront investment when installing or upgrading a security system. The signed agreement helps protect both parties and allows us to recoup those investments over time. If there is anything we can help with please message me here.

Aug. 20th, 2018

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Verified Customer

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Reddy McDonald, PA

Need to improve sales person communcations, quality of work and installation scheules.

5 years ago

Reply from Guardian Protection

Hi Reddy,

Thank you for the feedback as it will help us improve the consumer experience. If we can help further with anything please message me here! We are happy to help.

Aug. 15th, 2018

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Verified Customer

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SReid Bowie, MD

My system has connection issues. Hardware is out dated

5 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian Protection feedback! We would be happy to work with you on a system upgrade; if interested please message your contact information.

Jun. 4th, 2018

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Verified Customer

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Me Canonsburg, PA

5 year renewal!!! Don't like customer service personnel, have poor attitudes!!!

5 years ago

Reply from Guardian Protection

Hello, I'm sorry if you've had a negative experience with our customer support staff. If you are currently experiencing any issues please message back and I will be happy to look into this for you.

Jun. 4th, 2018

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Verified Customer

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George Hluchy

my eithernet lines do not work, your service availability is awful, your monthly fee are outrageous

6 years ago

Reply from Guardian Protection

Hi George,

I'm sorry to hear you feel this way. Our goal is to delight every customer and provide award-winning security monitoring. Please email me your address of services and I will escalate these issues for you.

Jan. 29th, 2018

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Verified Customer

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Melissa Hardy Massillon, OH

Because they don't know how to credit my account for installation that should have been no charge

6 years ago

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Verified Customer

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NotAGoodGuardian Dacula, GA

Misleading contracting process with use of 3rd party AMP. Fast talkers to get the contract signed.

6 years ago

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Verified Customer

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Tom Durham, NC

not happy with them not letting us know about the termination fee upfront

6 years ago

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Verified Customer

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Very poor customer care Morning View, KY

Poor availability for service when needes

6 years ago

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Verified Customer

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Lousy Yuma, AZ'

Did not install camera's said it couldn't be done

6 years ago

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mike

professional and good services. fix the issues in a timely manner.

1 year ago

Reply from Guardian Protection

Hi Mike,
Thank you for connecting with us . Happy to be of service to you and glad to know that you found our professional technician to be helpful. If you'd like, please private message your premises address or email it to GuardianProtection@wecare so that I can locate the service ticket and share your positive comment with our tech's supervisor. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 3rd, 2022

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Carol Zollicoffer Parkville, MD

Technician was prompt, courteous & very informative on the problem.

2 years ago

Reply from Guardian Protection

Hi Carol,
I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

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Chris Lowe Waldorf, MD

On time ... great installation . Explained everything. All good!

3 years ago

Reply from Guardian Protection

Hi Chris,
It's great to have you onboard and enjoying the services of your Guardian Protection smart hone security system. Our professional technicians make installing a security system super easy. -- and you know it's done right! I am glad that it went well and appreciate your comments.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 20th, 2020

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Aminata Jalloh Elkridge, MD

Excellent service & technician was very professional at all times

3 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to share 5-star feedback for your technician! It's wonderful to hear you were treated with the professionalism that you deserve and we expect. Have a safe day with Guardian Protection.

Jul. 14th, 2020

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Bob sexton

Guardian protection experience was good and the repair man was on time.

3 years ago

Reply from Guardian Protection

Hi Bob,
Thank you for the 5-star customer feedback! It's great to hear the repair technician treated you and your time with the respect that you deserve.

Jul. 8th, 2020

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Liz Hoskins

Great . Easy to use. Convenient and user friendly app. Reliable

3 years ago

Reply from Guardian Protection

Hi Liz,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the smartphone app is bringing you everyday convenience.

Jul. 8th, 2020

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David Cramer

Easy, fast, friendly, seamless process, knowledgeable people

3 years ago

Reply from Guardian Protection

Hi David,
Thank you for the 5-star customer feedback! Guardian Protection is dedicated to helping to protect your world every day with professional security monitoring.

Jul. 8th, 2020

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DANALINT

I LIKED THAT THEY REPONDED FAST AND THEY DONT NEED ANY IMPROVEMENT

3 years ago

Reply from Guardian Protection

Hi there,
Thank you for the 5-star review! Guardian Protection is proud to help protect your world with a less than 20 second average response time on alarms.

Jul. 8th, 2020

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Everett Glover

They have been very prompt and courteous in all interactions

3 years ago

Reply from Guardian Protection

Hi Everett,
Thank you for being a 5-star customer! Guardian Protection will work hard every day to bring you the reliable security services you are used to.

Jul. 8th, 2020

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Anthony Smith

installation and sales were good. Billing has been horrible as they messed up my initial bill and have been waiting 2 months now still unresolved

3 years ago

Reply from Guardian Protection

Hi Anthony,
Thank you for being a valued Guardian customer! I'm so sorry to hear about the billing issue; please respond back here with the 'Private Response' option so we can have your address of service.

Jul. 8th, 2020

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Mollie Brown

I like how you can arm and disarm the alarm in the car, after You leave and before you go in.

3 years ago

Reply from Guardian Protection

Hi Mollie,
Thank you for choosing Guardian Protection! It's great to hear the smart-phone app is bringing you everyday convenience.

Jul. 8th, 2020

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Saad Alizzi Capitol Heights, MD

They have been great. Very responsive and good customer service.

3 years ago

Reply from Guardian Protection

Hi Saad,
Thank you for choosing Guardian Protection and sharing great 5-star customer feedback; we appreciate you!

Jul. 8th, 2020

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Steven Clark Columbia, MD

Technician did a great job installing system in a timely manner.

3 years ago

Reply from Guardian Protection

Hi Steven,
Thanks so much for taking the time to share 5-star customer feedback! We welcome you to the Guardian Protection family and look forward to providing you additional peace of mind each day.

Jul. 6th, 2020

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Aroun Luangpinith Olney, MD

The technician was VERY KNOWLEDGEABLE AND VERY NICE!!SUPER GREAT SERVICE 👍

3 years ago

Reply from Guardian Protection

Thank you for taking the time to share great 5-star feedback for your technician! Guardian Protection appreciates your continued business very much.

Jun. 2nd, 2020

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Holly Bamford Silver Spring, MD

hard was great. Very friendly, knowledge and got us up and running!

3 years ago

Reply from Guardian Protection

Hi Holly,
Thank you for being a 5-star customer of Guardian Protection!

May. 8th, 2020

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Rayven Townsend Washington, DC

Great and Professional services! Done in a timely matter as well.

4 years ago

Reply from Guardian Protection

Hi Rayven,
Thanks so much for being a 5-star customer of Guardian Protection! We are honored to be your home security provider of choice.

Apr. 15th, 2020

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Jim Indianapolis, IN

On time Skilled technician Informative Efficient Clean install

4 years ago

Reply from Guardian Protection

Hi Jim,
Thanks for taking the time to share your recent service visit experience! We are dedicated to helping to protect your world every day.

Mar. 27th, 2020

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N.E Upper Marlboro, MD

The installer was very professional and knowledgeable on the product.

4 years ago

Reply from Guardian Protection

Hello,
Thanks so much for being a 5-star customer of Guardian Protection! It's wonderful to hear the installer treated you with the respect you deserve and that you are enjoying the new security system.

Mar. 25th, 2020

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Herc Ann Arbor, MI

I did not enjoy my experience with Guardian. The salesman was very pushy and couldn’t be bothered to answer any of my questions. I don’t trust them. Stay away!

4 years ago

Reply from Guardian Protection

Hi Herc,

I'm very sorry to hear of the issues. Please private message here or email with your address of services so we can look into this further.

Oct. 11th, 2019

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Danielle C West Chester, PA

Patrick M and Mike A were professional and talented. They were amazing.

4 years ago

Reply from Guardian Protection

Hi Danielle,

Thank you for taking the time to review your recent service experience. We appreciate your business and feedback very much.

Sep. 23rd, 2019

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M. Davis Newark, DE

On time, very courteous. Explained everything in detail. Much appreciated!

4 years ago

Reply from Guardian Protection

Hello,

Thank you for providing a 5 star review of your customer service experience! Guardian Protection is proud to help protect your home and provide you with additional peace of mind while away.

Apr. 29th, 2019

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Joe Wilmington, DE

Technician Patrick M. was outstanding. Outstanding customer service.

5 years ago

Reply from Guardian Protection

Hi Joe,

Thank you for sharing a 5 star review of your customer experience with Patrick M. Guardian Protection is dedicated to to helping to protect what matters most to you every day.

Apr. 15th, 2019

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Les Kovach Hebron, KY

Customer service and knowledge of our needs were outstanding.

5 years ago

Reply from Guardian Protection

Hello Les,

Thank you for reviewing your recent customer service interaction. Guardian Protection is proud to help protect what matters most to you in Hebron, Kentucky.

Jan. 31st, 2019

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Ervin

positive! works well. instant call backs when alarm trips. even on smoke detector.

5 years ago

Reply from Guardian Protection

Hi Ervin,

Thank you for being a part of the Guardian Protection family! We will be here around the clock to help when you need us the most.

Dec. 27th, 2018

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Maddy

Nothing exceptional. They should really improve in technology and provide better rate plans. Very expensive at the moment with 60 months contract.

5 years ago

Reply from Guardian Protection

Hi Maddy,

Thank you for taking time to leave feedback for Guardian Protection as it will help us improve the consumer experience. The signed agreement helps us recoup investments over-time, please let us know if we can help further with explaining anything.

Dec. 27th, 2018

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B J Pryor

Very responsive and I am satisfied with the service I have received.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave 5 star feedback! We are proud to offer a less than 30 second average response time on all alarms.

Dec. 27th, 2018

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Steve s

service is great - could the cost of the service be a little lower each month

5 years ago

Reply from Guardian Protection

Hello Steve,

Thank you for taking the time to review your experience with Guardian Protection. While the costs of providing award winning security monitoring rise; we attempt to keep our prices as competitive as possible.

Dec. 27th, 2018

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Rebecca

My experience with Guardian has been great! They are always on top of things.

5 years ago

Reply from Guardian Protection

Hi Rebecca,

Thank you for being a 5 star customer! We appreciate your business and you taking the time to leave us a review. Have a safe day with Guardian Protection!

Dec. 27th, 2018

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Edie

They call me if they detect a problem. I sleep better having the service.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear the monitored security system is bringing you peace of mind, that is always our goal!

Dec. 27th, 2018

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Linda Calvert

They are courteous at every level and take care of our needs timely

5 years ago

Reply from Guardian Protection

Hello Linda,

Thank you being a part of the Guardian Protection family! We appreciate your business and feedback. Have a great day.

Dec. 27th, 2018

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brian ford Medford, NJ

will w - installer and joe k relationship exe were both terrific

5 years ago

Reply from Guardian Protection

Thank you for the review of your installation visit, Brian! We are proud to help protect what matters most to you in Meford, NJ.

Aug. 28th, 2018

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Jim Greensburg, PA

Seems like a good company but I didn't go with their service. Service contract was too long.

6 years ago

Reply from Guardian Protection

Hi Jim, thank you for the feedback it will help us improve! Please let us know if we can ever assist you in the future.

Mar. 27th, 2018

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Norma M. Wells Grove City, OH

Always able to answer any question asked. System works well.

6 years ago

Reply from Guardian Protection

Hi Norma, thank you for the review. We are glad the system is working out well for you!

Mar. 13th, 2018

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Mary Pukansky Louisville, OH

Always great, people are kind & helpful . 5 star rating on everything,

6 years ago

Reply from Guardian Protection

Hi Mary, thank you for being a 5 star customer! We appreciate your testimonial.

Mar. 9th, 2018

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Stanley Kravetz Cincinnati, OH

The representatives are always watching your back, with gentle reminders!

6 years ago

Reply from Guardian Protection

Thank you for the review of your services, Stanley! We recommend testing your system at least once a month, and we are proud to help protect your home.

Feb. 28th, 2018

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Gail Benton Denver, CO

Customer service representatives are very helpful and patient.

6 years ago

Reply from Guardian Protection

Hi Gail, thank you for the great feedback on our care agents. Our goal is to delight each customer on each interaction!

Feb. 22nd, 2018

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Robert Oka Salinas, CA

He was very knowledgeable and knew exactly what the problem was and fixed it.

6 years ago

Reply from Guardian Protection

Hi Robert,

thank you for taking the time to leave Guardian feedback. I'm so glad to hear the representative was helpful and met your needs.

Feb. 23rd, 2018

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Janet Pflugerville, TX

Great response to an issue Shaun came fixed the issue friendly and professional

6 years ago

Reply from Guardian Protection

Hi Janet, thank you for sharing your experience with Guardian! We appreciate the feedback and will share your accolades with Sean!

Feb. 5th, 2018