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9.3

Overall Score

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Aroun Luangpinith Olney, MD

The technician was VERY KNOWLEDGEABLE AND VERY NICE!!SUPER GREAT SERVICE 👍

2 years ago

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Reply from Guardian Protection

Thank you for taking the time to share great 5-star feedback for your technician! Guardian Protection appreciates your continued business very much.

Jun. 2nd, 2020

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Holly Bamford Silver Spring, MD

hard was great. Very friendly, knowledge and got us up and running!

2 years ago

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Reply from Guardian Protection

Hi Holly, Thank you for being a 5-star customer of Guardian Protection!

May. 8th, 2020

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Rayven Townsend Washington, DC

Great and Professional services! Done in a timely matter as well.

2 years ago

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Reply from Guardian Protection

Hi Rayven, Thanks so much for being a 5-star customer of Guardian Protection! We are honored to be your home security provider of choice.

Apr. 15th, 2020

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Jim Indianapolis, IN

On time Skilled technician Informative Efficient Clean install

2 years ago

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Reply from Guardian Protection

Hi Jim, Thanks for taking the time to share your recent service visit experience! We are dedicated to helping to protect your world every day.

Mar. 27th, 2020

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N.E Upper Marlboro, MD

The installer was very professional and knowledgeable on the product.

2 years ago

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Reply from Guardian Protection

Hello, Thanks so much for being a 5-star customer of Guardian Protection! It's wonderful to hear the installer treated you with the respect you deserve and that you are enjoying the new security system.

Mar. 25th, 2020

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Herc Ann Arbor, MI

I did not enjoy my experience with Guardian. The salesman was very pushy and couldn’t be bothered to answer any of my questions. I don’t trust them. Stay away!

2 years ago

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Reply from Guardian Protection

Hi Herc, I'm very sorry to hear of the issues. Please private message here or email with your address of services so we can look into this further.

Oct. 11th, 2019

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Danielle C West Chester, PA

Patrick M and Mike A were professional and talented. They were amazing.

3 years ago

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Reply from Guardian Protection

Hi Danielle, Thank you for taking the time to review your recent service experience. We appreciate your business and feedback very much.

Sep. 23rd, 2019

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M. Davis Newark, DE

On time, very courteous. Explained everything in detail. Much appreciated!

3 years ago

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Reply from Guardian Protection

Hello, Thank you for providing a 5 star review of your customer service experience! Guardian Protection is proud to help protect your home and provide you with additional peace of mind while away.

Apr. 29th, 2019

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Joe Wilmington, DE

Technician Patrick M. was outstanding. Outstanding customer service.

3 years ago

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Reply from Guardian Protection

Hi Joe, Thank you for sharing a 5 star review of your customer experience with Patrick M. Guardian Protection is dedicated to to helping to protect what matters most to you every day.

Apr. 15th, 2019

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Les Kovach Hebron, KY

Customer service and knowledge of our needs were outstanding.

3 years ago

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Reply from Guardian Protection

Hello Les, Thank you for reviewing your recent customer service interaction. Guardian Protection is proud to help protect what matters most to you in Hebron, Kentucky.

Jan. 31st, 2019

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Ervin

positive! works well. instant call backs when alarm trips. even on smoke detector.

3 years ago

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Reply from Guardian Protection

Hi Ervin, Thank you for being a part of the Guardian Protection family! We will be here around the clock to help when you need us the most.

Dec. 27th, 2018

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Maddy

Nothing exceptional. They should really improve in technology and provide better rate plans. Very expensive at the moment with 60 months contract.

3 years ago

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Reply from Guardian Protection

Hi Maddy, Thank you for taking time to leave feedback for Guardian Protection as it will help us improve the consumer experience. The signed agreement helps us recoup investments over-time, please let us know if we can help further with explaining anything.

Dec. 27th, 2018

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B J Pryor

Very responsive and I am satisfied with the service I have received.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for taking the time to leave 5 star feedback! We are proud to offer a less than 30 second average response time on all alarms.

Dec. 27th, 2018

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Steve s

service is great - could the cost of the service be a little lower each month

3 years ago

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Reply from Guardian Protection

Hello Steve, Thank you for taking the time to review your experience with Guardian Protection. While the costs of providing award winning security monitoring rise; we attempt to keep our prices as competitive as possible.

Dec. 27th, 2018

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Rebecca

My experience with Guardian has been great! They are always on top of things.

3 years ago

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Reply from Guardian Protection

Hi Rebecca, Thank you for being a 5 star customer! We appreciate your business and you taking the time to leave us a review. Have a safe day with Guardian Protection!

Dec. 27th, 2018

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Edie

They call me if they detect a problem. I sleep better having the service.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear the monitored security system is bringing you peace of mind, that is always our goal!

Dec. 27th, 2018

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Linda Calvert

They are courteous at every level and take care of our needs timely

3 years ago

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Reply from Guardian Protection

Hello Linda, Thank you being a part of the Guardian Protection family! We appreciate your business and feedback. Have a great day.

Dec. 27th, 2018

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brian ford Medford, NJ

will w - installer and joe k relationship exe were both terrific

4 years ago

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Reply from Guardian Protection

Thank you for the review of your installation visit, Brian! We are proud to help protect what matters most to you in Meford, NJ.

Aug. 28th, 2018

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Jim Greensburg, PA

Seems like a good company but I didn't go with their service. Service contract was too long.

4 years ago

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Reply from Guardian Protection

Hi Jim, thank you for the feedback it will help us improve! Please let us know if we can ever assist you in the future.

Mar. 27th, 2018

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Norma M. Wells Grove City, OH

Always able to answer any question asked. System works well.

4 years ago

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Reply from Guardian Protection

Hi Norma, thank you for the review. We are glad the system is working out well for you!

Mar. 13th, 2018

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Mary Pukansky Louisville, OH

Always great, people are kind & helpful . 5 star rating on everything,

4 years ago

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Reply from Guardian Protection

Hi Mary, thank you for being a 5 star customer! We appreciate your testimonial.

Mar. 9th, 2018

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Stanley Kravetz Cincinnati, OH

The representatives are always watching your back, with gentle reminders!

4 years ago

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Reply from Guardian Protection

Thank you for the review of your services, Stanley! We recommend testing your system at least once a month, and we are proud to help protect your home.

Feb. 28th, 2018

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Gail Benton Denver, CO

Customer service representatives are very helpful and patient.

4 years ago

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Reply from Guardian Protection

Hi Gail, thank you for the great feedback on our care agents. Our goal is to delight each customer on each interaction!

Feb. 22nd, 2018

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Robert Oka Salinas, CA

He was very knowledgeable and knew exactly what the problem was and fixed it.

4 years ago

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Reply from Guardian Protection

Hi Robert, thank you for taking the time to leave Guardian feedback. I'm so glad to hear the representative was helpful and met your needs.

Feb. 23rd, 2018

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Janet Pflugerville, TX

Great response to an issue Shaun came fixed the issue friendly and professional

4 years ago

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Reply from Guardian Protection

Hi Janet, thank you for sharing your experience with Guardian! We appreciate the feedback and will share your accolades with Sean!

Feb. 5th, 2018

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Helen Worship Maple Heights, OH

So far the service has fit my purpose for the type of security we need.

4 years ago

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Reply from Guardian Protection

Hi Helen, we are glad to hear you are finding the services useful. Please give us a call if you ever have questions!

Feb. 2nd, 2018

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Crystal Olivier Killeen, TX

The guy that installed my unit was amazing. I'm happy so far!

4 years ago

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Reply from Guardian Protection

Hi Crystal, I'm so happy to hear the installation technician exceeded your expectations! We are happy to have you on board as a customer.

Feb. 2nd, 2018

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B Turner Powell, OH

Problem solved quickly over the phone and no service call needed.

4 years ago

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Reply from Guardian Protection

Hello, It's great to hear our staff was able to troubleshoot your problem over the phone and avoid a service visit. Customer satisfaction is always our goal!

Jan. 31st, 2018

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Sherry Indianapolis, IN

They have always been helpful and I feel more secure having Guardian.

4 years ago

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Reply from Guardian Protection

Hi Sherry, I'm so happy to hear you are experiencing the peace of mind a monitored security system brings. We are appreciative of your business!

Jan. 30th, 2018

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Jordan Peipert Elkins Park, PA

Excellent service from their monitoring station to their tech.

4 years ago

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Reply from Guardian Protection

Hi Jordan, thank you for taking the time to leave us a review. Guardian Protection is honored to help protect what you value most.

Jan. 30th, 2018

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Mary skalski Ellwood City, PA

Helpful whenever I call with questions. Helpful with walk through directions

4 years ago

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Reply from Guardian Protection

Hi Mary, Thank you for leaving feedback! I'm happy to hear we have been helpful when you needed us.

Jan. 23rd, 2018

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Peggy Braddock Republic, PA

Professional & Knowledgeable representatives. Either by phone or in home service.

4 years ago

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Mary MacClelland Earleville, MD

All problems corrected quickly and efficiently. Technician was very good. mm

4 years ago

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John H Straughn Jr. Cincinnati, OH

Product and service Guardian needs to be more honest when advertising and presenting. Anymore questions

4 years ago

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STEVE HICKMAN Hamilton, OH

Excellent service if you trip your alarm they are on top of calling

4 years ago

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Cheryl McAroy Lewes, DE

My garage opener was installed late and last night it stopped working

1 year ago

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Reply from Guardian Protection

Hi Cheryl, I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to [email protected] Thank you and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate

Aug. 31st, 2021

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Deidra Brown

Alarm has gone off and no one has contacted me to see if everything is safe

1 year ago

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Reply from Guardian Protection

Hi Deidra, I am sorry for the frustration. I have located your account and have escalated this to our supervisor so that we can get you some assistance. Please expect a callback from us within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Aug. 25th, 2021

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Raymond J Andreno Zelienople, PA

Many discrepancies. Not honest with the customer.

1 year ago

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Reply from Guardian Protection

Hi Raymond. I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected] and explain a little further the nature of your issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

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Tyrone Anthony Rolesville, NC

Quality of product and services substandard. Functionality of equipment poor.

1 year ago

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Reply from Guardian Protection

Hi Tyrone, I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected] and explain a little further the nature of your issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

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LS Wesley Chapel, FL

The video does not connect to wifi most of the time

1 year ago

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Reply from Guardian Protection

Hi LS, I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected] Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

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Lynn Kleinvehn Fort Worth, TX

Do not want notification of every action

1 year ago

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Reply from Guardian Protection

Hi Lynn, Thank you for reaching out . I have located your account and have escalated your issue to our supervisor so that we can get you some assistance with this. You will be receiving a phone call from us within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Mar. 24th, 2021

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Khurram Siddique Mars, PA

Mobile app is not working properly and charges seems high.

1 year ago

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Reply from Guardian Protection

Hi Khurram, I am sorry for your frustration. I have located your account and have escalated your issue to our supervisor. You will be receiving a call from us with 24 to 48 hours. Thank you for your patience, Mary Lynn M. Customer Satisfaction Advocate

Mar. 24th, 2021

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Tracey Carroll Humble, TX

Only had the system a month still not working after three service calls

1 year ago

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Reply from Guardian Protection

Hi Tracey, I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can get you assistance with this issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Mar. 9th, 2021

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Dan Batty Downingtown, PA

The delay to notification is significant compared to the Arlo I had prior

1 year ago

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Reply from Guardian Protection

Hi Dan, I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate

Jan. 25th, 2021

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Qwaine Wesley Chapel, FL

Tthe quality of their security equipment is dependable

1 year ago

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Reply from Guardian Protection

Hi Qwaine, I am happy to know that you find your Guardian Protection home security equipment to be dependable. Our components come from some of the best manufacturers in the industry. Combining that with an installation by our professional technician makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Jan. 21st, 2021

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John DiAngelo

Didn't provide what we agreed to for the installation of my system.

1 year ago

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Reply from Guardian Protection

Hi John, I am sorry for your frustration. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to [email protected] . Thank you very much, Mary Lynn M. Customer Satisfaction Advocate

Dec. 22nd, 2020

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Nicholas Ortega

They charge for every single thing they can drum up. It's almost criminal.

1 year ago

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Reply from Guardian Protection

Hi Nicholas, I am sorry for your frustration. I have located your account and can see that you have worked with our customer care department to remove the services you felt were too expensive and that your future billing will be at a lower rate. If there is anything else that we can assist you with please email us at [email protected] or call 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Dec. 22nd, 2020

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Lee

We are still waiting to have a keypad moved in our master bedroom.

1 year ago

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Reply from Guardian Protection

Hi Lee, I am sorry that installation of the keypad in your master bedroom has been delayed. That must be very frustrating. I would like to try and escalate service to your home if at all possible. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can look into your account and speak to a supervisor. Thank you very much, Mary Lynn M. Customer Satisfaction Advocate  

Dec. 9th, 2020

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Rachel Johnston

Sales process, equipment, systems, billing and confidence in the monitor

1 year ago

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Reply from Guardian Protection

Hi Rachel, I apologize for your frustration. I have located your account and it appears that a service appointment has been scheduled for you on November 30. If you are in need of assistance with another matter or if I can be of any further help to you, please don't hesitate to email me at [email protected] Thank you, Mary Lynn M. Customer Satisfaction Advocate

Nov. 23rd, 2020

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Chris Hampton

Installer took three days to attempt to install and still did not complete

1 year ago

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Reply from Guardian Protection

Hi Chris, I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at [email protected] Thank you, Mary Lynn M. Customer Satisfaction Advocate

Nov. 10th, 2020